Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10788434November 4, 2015
ELECTRICAL SYSTEM
RECALL RO3/NTHSA 14V-373 PER RECALL, HAVE TRIED SINCE NOTICE RECEIVED IN JUNE TO HAVE THE PROBLEM CORRECTED. AM ADVISED THAT PARTS ARE SLOW IN SHIPPING FROM CHRYSLER. 2 MONTHS AGO ADVISED I WAS #4 ON LIST TO GET PART, CALLED 11/4 AND TOLD THEY DON'T KNOW WHEN PART WILL BE SENT. REALLY? SOMEONE HAS DROPPED THE BALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788099November 3, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787597November 2, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
WHILE DRIVING THE CAR WHEEL WILL LOCK UP AND CUT OFF. NO WARNING I HAVE TAKEN IT TO MECHANICS WHO SAID NOTHING IS WRONG. I HAVE BEEN DEALING THIS SINCE I PURCHASED THE CAR. ALSO FRONT BRAKES WHERE OUT I RECENTLY HAD TO CHANGE THE BRAKE CALIBER IN THE FRONT OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787734November 2, 2015
UNKNOWN OR OTHER
I RECEIVED NOTICE THAT MY VEHICLE WAS ON THE RECALL LIST FOR THE WIN MODULE AND L25 SAFETY RECALL. I CALLED MY LOCAL DEALER THE VERY NEXT DAY. THIS WAS IN MAY 2015. I WAS INFORMED THERE WERE NO PARTS AVAILABLE AND THAT I WOULD BE ADDED TO THE WAITING LIST. RECENTLY MY VEHICLE HAS STARTED SHUTTING OFF AFTER I CRANK IT. SOMETIMES THIS HAPPENS WHEN I HAVE JUST CRANKED IT BUT OTHER TIMES I AM MOVING SUCH AS BACKING OUT OF MY DRIVEWAY OR PULLING OUT OF A PARKING LOT. I RECALLED THE DEALER AND THEY STILL TOLD ME THERE WERE NO PARTS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787081October 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 25 MPH, IT WAS NOTICED THAT THERE WAS A FIRE ON BOTH REAR SEATS OF THE VEHICLE. IN ADDITION, THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE TO A COLLISION CENTER. THE CAUSE OF THE FIRE WAS UNDETERMINED. IN ADDITION, WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10786634October 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE "BAD KEY" WARNING MESSAGE ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786489October 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785784October 24, 2015
UNKNOWN OR OTHER
I HAVE A 2009 DODGE JOURNEY SXT. I BOUGHT THIS NEW FROM THE DEALERSHIP IN MCKINNEY, TX. MY COMPLAINT IS THE SUNROOF HAS LEAKED FROM THE DAY I BOUGHT IT AND IT STILL DOES LEAK. DEALERSHIP WILL NOT HELP ME EVEN WHEN IT WAS UNDER WARRANTY. I STUCK AND DO NOT KNOW WHAT TO DO. IT IS GETTING SO BAD NOW THAT I CARRY A SMALL TARP WITH ME SO I CAN PUT IT OVER THE TOP IF THERE IS RAIN IN THE FORECAST. VERY UPSET AND DISAPPOINTED BY THE EFFECT OF CHRYSLER TO HELP ME WITH THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785536October 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED AS THE ELECTRONIC THROTTLE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT TWO WEEKS PRIOR THE FAILURE, THE VEHICLE HAD BEEN REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TECHNICIAN WAS UNABLE TO DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785582October 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/12/16 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785347October 22, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. ONE DEALER STATED THE CONTACT WAS FIRST ON THE LIST AND ANOTHER DEALER PROVIDED NO DISCLOSURE AS TO WHAT NUMBER THE CONTACT WAS PLACED ON THE WAITING LIST. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 1/12/16 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785354October 22, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY 2009 DODGE JOURNEY VEHICLE IS POSSESSED AS IT SOMETIMES LEAVES US STRANDED AFTER RUNNING OUT ON A SHORT ERRAND, SO AFTER STOPPING AND PARKING THE VEHICLE FOR SHORT PERIOD OF TIME THEN IT WILL NOT START. WE'VE TRIED TO ELECTRICALLY JUMP THE BATTERY BUT THIS HAS NO EFFECT. IT SEEMS IF YOU GIVE IT SOME TIME, PERHAPS TO COOL OFF LIKE 30 MINUTES THE CAR WILL START AGAIN. WE'VE REPLACED THE BATTERY THREE (3) TIMES IN THE PAST 18 MONTHS BUT THE PROBLEM CONTINUES. THE ELECTRICAL POWER WINDOWS WILL NOT OPEN BUT THEN THEY DO. THE FOBIX KEY'S KEYLESS ENTRY DOES NOT WORK SOMETIMES, THE PARKING LIGHTS ARE FOUND ON WHEN EVERYTHING IS OFF. THE WIRELESS IGNITION NODE AND IT'S MATCHING FOBIX KEYS HAVE BEEN REPLACED THREE TIME TO NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10784445October 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START OCCASIONALLY AFTER TURNING THE IGNITION KEY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) WAS RECEIVED IN MAY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785181October 21, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE WOULD NOT START WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE DROVE FINE, BUT IT WOULD NOT RESTART WHEN PARKED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE BRAKE PADS AND ROTORS WERE WEARING DOWN FASTER THAN NORMAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT COULD NOT BE DIAGNOSED AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783713October 20, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/15/16 MA UPDATED 01/27/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783229October 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783076October 17, 2015
SERVICE BRAKES, WHEELS
MY 2009 DODGE JOURNEY HAS LESS THAN 18000 MILES ON IT, I DRIVE A TOTAL OF 9-10 MILES BOTH WAYS TO WORK. I'VE HAD TO REPLACE THE BRAKES TWICE FOR RUSTING OUT. PEEVED AT THE TECH'S COMMENT "YOU DON'T DRIVE IT ENOUGH" AS IF I AM STUPID WOMAN. IN 2010 I ASK FOR MY TIRES TO BE CHECKED CAUSE THEY WERE CONSTANTLY LOW, LOOKING AT MY INVOICE FROM 1/18/10 I ASKED FOR THEM TO BE CHECKED AND ALL THEY DID WAS CORRECT PRESSURE. NOW I HEAR ABOUT THESE STEMS PREMATURELY CRACKING AND AFTER JUST BUYING MY FIRST REPLACEMENT SET OF TIRES WAS TOLD, 3 OF THE STEMS ARE CRACKED AND THEY (TIRE DEALER, NOT CAR DEALER) COULDN'T REPLACE CAUSE THEY HAVE SOME SENSOR CHIP IN THEM. IN ADDITION, THE TIRES WOULD CONSISTENTLY LOSE PRESSURE UNTIL THE STEMS ARE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782855October 16, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782435October 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782477October 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS AND MADE AN ABNORMAL SOUND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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