Dodge Journey Complaints (2015)

554 consumer complaints on file.

#11060653January 5, 2018
FUEL/PROPULSION SYSTEM, SUSPENSION
MY CATALYTIC CONVERTOR IS BAD, AND I'M ONLY AT 85,286 MILES. I CAN'T BELIEVE THIS PART IS ALREADY BAD ON A 2 YEAR OLD CAR. THIS HAPPENED WHEN I WAS DRIVING, AND MY CHECK ENGINE LIGHT CAME ON. NOTHING SPECIFIC HAPPENED THAT SHOULD CAUSE THIS ISSUE. ALSO, MY STRUTS ARE LEAKING. I DIDN'T EVEN KNOW THIS UNTIL I HAD MY CAR CHECKED AT THE DEALERSHIP. WHY ARE THESE PARTS FAILING ALREADY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058262January 3, 2018
AIR BAGS, STEERING
THE CAR LOST POWER WHILE DRIVING UNABLE TO STEER OR STOP AND CAUSED A CRASH INJURING THE DRIVER AND TOTALING THE CAR *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058277January 3, 2018
AIR BAGS, SERVICE BRAKES, ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE AIR BAG, THROTTLE CONTROL, AND TIRE PRESSURE WARNING INDICATORS ILLUMINATED INTERMITTENTLY, ALONG WITH THE KEY FOB LIGHT. THE CONTACT MENTIONED THAT THE STEERING WHEEL SEIZED AND THE BRAKES FAILED TO OPERATE, CAUSING THE VEHICLE TO CRASH INTO THE WOODS. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A SPRAINED RIGHT ARM THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE DIAGNOSIS WAS UNDETERMINED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11057347December 29, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 10 MPH, THE ABS INDICATOR ILLUMINATED. THE VEHICLE WAS PLACED IN PARK, TURNED OFF, AND RESTARTED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BUTLER CHRYSLER DODGE JEEP (1555 SALEM RD, BEAUFORT, SC 29902) WHERE THE ABS WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT CALLED THE SAME DEALER BACK AT (843) 474-0026 AND WAS INFORMED TO BRING THE VEHICLE TO THE SHOP. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056887December 27, 2017
SEATS, STEERING
MY CAR STEERING WHEEL MAKE NOISE WHEN I TURN THE STEERING AND WAS TOLD IT'S IN RECALL I TAKE TO THE DEALER 3TIMRS ND THEY NEVER FIXED IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054875December 15, 2017
ENGINE
I HAD A CHECK ENGINE LIGHT TURN ON- WITHIN SECONDS MY ENGINE SHUT OFF AND I LOST ALL POWER STEERING AND BRAKE CONTROL. I HAD TO LET THE CAR ROLL TO A STOP. I PUT THE CAR INTO PARK AND RESTARTED IT. I WAS ABLE TO DRIVE ABOUT 100 FT AND IT TURNED OFF AGAIN. TOWED TO DEALERSHIP AND CODE THAT CAME UP WAS FOR THE THROTTLE BODY TO BE REPLACED ($716 USD). I HAD IT FIXED BUT CAR STILL WAS NOT DRIVING THE SAME AS BEFORE THE REPLACEMENT. 10 DAYS LATER THE SAME THING HAPPENED IN MY SUBDIVISION. THE ENGINE TURNED OFF AND I LOST STEERING AND BRAKES. CHECK ENGINE LIGHT CAME ON AGAIN. THIS TIME THE CAR WOULD NOT TURN OVER. IT WOULD TRY TO -YOU COULD HEAR THE ENGINE TRYING TO START. TOWED IT BACK TO THE DEALERSHIP AND NOW IT IS THE CRANK SENSOR?(ANOTHER $147USD). EACH TIME THIS HAPPENED I WAS IN THE CAR WITH MY KIDS AND HAD TO LET THE CAR JUST ROLL TO A STOP. THE FIRST OCCURANCE WAS ON 11/28/17 AND THE SECOND WAS ON 12/14/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055008December 15, 2017
ELECTRICAL SYSTEM
I LOOSE CONTROL OF THE WINDOWS MOST OF THE TIME. I HAD THE MAIN WINDOW CONTROL SWITCH REPLACED, AND THE PROBLEM STILL DID NOT GO AWAY, PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052569December 5, 2017
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING DOWN THE HIGHWAY, MY ALTERNATOR WENT OUT. THE BATTERY LIGHT CAME ON AND ALL OF THE LIGHTS STARTED FLASHING. I MANAGED TO EXIT THE FREEWAY AND GET TO A SAFE POINT. I AM REPORTING THIS BECAUSE I SEE THAT THERE WAS A RECALL ON 2011 - 2014 MODELS. THE VERY SAME THING HAPPENED TO MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048575November 27, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO DECREASE IN SPEED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (LANDMARK DODGE CHRYSLER JEEP RAM, 6850 MT ZION BLVD, MORROW, GA 30260) WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047761November 21, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AN UNKNOWN ISSUE IS COMPLETELY DRAINING THE BATTERY. THUS, RENDERING THE TRUCK INOPERABLE. THE AUTO DOOR LOCKS WOULD NOT WORK AND THE VEHICLE WOULD NOT START. THE FIRST OCCURRENCE TOOK PLACE ROUGHLY TWO MONTHS AGO. THE SERVICE DEPARTMENT AT DARCARS TEMPLE HILLS, MD, TRIED TO CONVINCE ME THAT I LEFT MY TRUCK RUNNING. THIS TIME, SAME EXACT ISSUE TOOK PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040304October 27, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ON SEVERAL OCCASIONS, MY JOURNEY HAS JUST SHUT DOWN WHILE IN MOTION. THIS HAS HAPPENED TO ME AND MY HUSBAND. LIGHTS GO OFF, ENGINE WILL NOT START, CANNOT PUSH THE BRAKE TO INITIALIZE STARTUP. ONLINE I HAVE FOUND MANY OTHERS WITH THE SAME PROBLEM. SOME BELIEVE THAT IT IS RELATED TO THE KEY FAB. THE ELECTRONICS KEY IS NOT BEING RECOGNIZED AND SHUTTING DOWN THE CAR. I TOOK IT TO DODGE DEALER AND OF COURSE THEY COULD NOT DUPLICATE PROBLEM OR GET A CODE. HOWEVER, THE DANGER OF THIS IS UNACCEPTABLE!! I HAVE TWO BOYS UNDER THE AGE OF FOUR! WILL A DEATH HAVE TO OCCUR TO INVESTIGATE THIS!?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039525October 25, 2017
SEATS
THE PASSENGER SEAT HAS CRACKED AND CRUMBLED. DRIVER SEAT RECLINER LEAVER IS BROKEN. CAN FALL FORWARD ON HEAVY BREAK STOP. DODGE REFUSES TO REPLACE THEM. MAJOR SAFETY PROBLEMS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032901October 11, 2017
SERVICE BRAKES, ENGINE, STEERING
THE PROBLEM WAS THE ENGINE STALLING WHILE DRIVING. LOST THE ABILITY TO STEER AND BRAKE. I HAD THIS PROBLEM HAPPEN TO MY 18YR OLD DAUGHTER ON OCTOBER 9TH 2017. I CALLED THE DEALER ON OCTOBER 10TH WHERE WE PURCHASED IT TO EXPLAIN WHAT WAS GOING ON. THEY GOT IT IN THAT MORNING AND DROVE IT FOR ABOUT 30 MILES AND COULD NOT RECREATE THE PROBLEM. THEY SAID THE CAR DID NOT GIVE THEM ANY CODES TO TELL THEM WHAT THE ISSUE WAS SO THEY COULD NOT DO ANYTHING BECAUSE THEY DID NOT KNOW WHAT TO REPLACE. I AM NOT SURE IF THERE IS A RELEVANCE TO THE PROBLEM BUT A WEEK BEFORE THIS HAPPENED MY KEYFOB WOULD NOT WORK AT ALL. THE CAR WOULD SAY KEY NOT DETECTED. I HAD TO PRESS THE KEYFOB INTO THE BUTTON TO GET THE CAR STARTED. ONCE I GOT HOME, WHICH IS 15 MILES AWAY, I NOTICED THE TPM SENSORS WERE ONLY READING 1 TIRE PRESSURE. THE OTHERS WERE READING "---". THE KEYFOB BATTERY'S WERE REPLACED ON BOTH KEYFOBS TO MAKE SURE THAT WAS NOT THE ISSUE BUT IT DIDN'T HELP. I DISCONNECTED THE BATTERY TO RESET THE COMPUTER AND THE KEYFOBS STARTED TO WORK CORRECTLY. I DROVE THE CAR A FEW MILES AND THE TPM SENSORS STARTED TO READ. AGAIN I AM NOT SURE IF THIS IS RELATED BUT THOUGHT I SHOULD POINT IT OUT. THIS IS A DANGEROUS PROBLEM AND COULD END UP VERY BAD WITH NOT BEING ABLE TO STEER OR BRAKE BECAUSE YOU LOOSE ALL POWER. HERE IS A VIDEO OF THE PROBLEM HAPPENING. HTTPS://DRIVE.GOOGLE.COM/OPEN?ID=0B5M2JJG-SYVIVHHJUHZLWMDYCDQ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030188September 27, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 10 MPH, THE FRONT END OF THE VEHICLE MADE AN ABNORMAL CLANKING NOISE. ADDITIONALLY, WHEN TRAVELING 80 MPH ON UNEVEN SURFACES, THE VEHICLE SWAYED. THE VEHICLE WAS TAKEN TO WELLS MOTOR COMPANY (1600 US HIGHWAY 27 S, AVON PARK, FL 33825) WHERE IT WAS DIAGNOSED THAT THE SWAY ARM BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO LAKELAND CHRYSLER DODGE JEEP (2875 MALL HILL DR, LAKELAND, FL 33810) WHERE IT WAS DIAGNOSED THAT THERE WAS NORMAL WEAR AND TEAR ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO LAKE WALES CHRYSLER DODGE JEEP (21529 HIGHWAY 27 LAKE, WALES, FL 33850) WHERE IT WAS DIAGNOSED THAT THE FRONT END NEEDED TO BE GREASED. THE VEHICLE WAS STILL BEING SERVICED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030221September 27, 2017
ELECTRONIC STABILITY CONTROL (ESC)
ABS LIGHT CAME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024744September 20, 2017
ENGINE
WHILE DRIVING WITH OUR TWO CHILDREN IN THE VEHICLE THE ENGINE SHUT OFF AND THE POWER STEERING AND POWER BRAKES DID NOT WORK, THERE WAS NO CONTROL OVER THE VEHICLE. LUCKILY IT WAS A CITY SIDE ROAD AND WE WERE ABLE TO COAST TO A STOP WITHOUT HITTING ANYTHING OR GETTING REAR ENDED. NOTHING WOULD WORK ON THE VEHICLE. AFTER ABOUT 10 SECONDS THE ENGINE STARTED BACK UP WITHOUT HAVING THE BRAKE PRESSED OR PRESSING THE START BUTTON. MY WIFE DROVE THE VEHICLE BACK TO OUR HOUSE WHICH WAS ABOUT SIX BLOCKS AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019271August 24, 2017
POWER TRAIN
AT TIMES THE CAR REFUSES TO DOWNSHIFT IN ORDER TO SAFELY ACCELERATE WHEN NEEDED. COMMON EXAMPLE IS WHEN COMING TO A "ROLLING STOP" AT A STOPLIGHT AND PREPARING TO TURN LEFT THROUGH AN INTERSECTION, THE CAR IS USUALLY IN 3RD OR 4TH GEAR. WHEN WE PRESS THE GAS PEDAL, 3RD OR 4TH GEAR AREN'T LOW ENOUGH GEARS TO MAKE THE CAR SAFELY ACCELERATE THROUGH THE INTERSECTION SO YOU'RE LEFT JUST CREEPING THROUGH IT IN 3RD OR 4TH GEAR WHEN THE CAR SHOULD'VE DOWNSHIFTED TO 1ST OR 2ND GEAR FROM RECOGNIZING THE GAS WAS DEPRESSED SIGNIFICANTLY. BUT OVER AND OVER AGAIN THIS SCENARIO PLAYS OUT AND IT'S PUT MY WIFE AND FAMILY IN DANGER EACH TIME. IT WAS FOUND AT THE SERVICE APPOINTMENT AT LUCAS DODGE IN JUNE OF 2017 THAT THERE WAS A TRANSMISSION FLUID LEAK. IT IS UNKNOWN HOW LONG THIS LEAK EXISTED OR HOW MUCH FLUID LEAKED OUT OR HOW MUCH MECHANICAL TRANSMISSION DAMAGE OCCURRED. WE BOUGHT THIS CAR BRAND NEW AND IT'S NOW BEEN IN FOR AT LEAST 5 REPAIR ATTEMPTS FOR THIS PROBLEM AND WE KNOW THE WAY IT IS BEHAVING ISN'T NORMAL AS IT DIDN'T ACT THIS WAY WHEN WE FIRST BOUGHT IT, PLUS WE'VE HAD 2 IDENTICAL LOANER DODGE JOURNEY'S AND THEY DO NOT ACT THIS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016296August 19, 2017
ENGINE
WHILE DRIVING WITH MY 2 YOUNG CHILDREN MY CAR SHUT OFF OUT OF NO WHERE. I WAS DRIVING DOWN A BUSY STREET IN A LARGE CITY AND WENT TO TURN RIGHT INTO A PARKING LOT, AS SOON AS I PULLED INTO THE LOT THE CAR SHUT OFF, THE STEERING WHEEL AND BREAK LOCKED AND I COULDN'T DO ANYTHING TO MAKE THE CAR START. AFTER ABOUT A MINUTE OF FRANCIALLY PUSHING THE 'PUSH TO START' BUTTON THE CAR TURNED BACK ON. THANKFULLY WE WERE IN THE PARKING LOT AT THIS POINT BECUASE IF WE WERE STILL ON THE STREET WE WOULDN'T HAVE BEEN IN A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016334August 19, 2017
AIR BAGS
"TAKATA RECALL" I WAS DRIVING OVER A RESIDENTIAL NEIGHBORHOOD (NO MORE THAN 25MPH) AND WE HAVE A COLLISION WITH ANOTHER CAR. OUR CAR WAS HIT ON BACK WHEEL AND WAS UP IN THE AIR AND ROLL UP 3 TIMES. NONE OF THE AIR BAGS INSIDE OF THE CAR DEPLOYED. THIS CAUSED DAMAGE, SCARS AND BRUISES ON MY LEFT SIDE OF THE NECK, SHOULDER, ARM AND HAND. THANKFULLY MY HUSBAND AND DAUGHTER HAS NOT BEEN INJURED, JUST ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11016022August 17, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, IT EXPERIENCED SEVERAL ELECTRICAL MALFUNCTIONS. THE CONTACT STATED THAT THE DISPLAY SCREEN TURNED OFF AND ON, THE SEAT BELT ALARM ERRONEOUSLY CHIMED, AND THE PARK INDICATOR ERRONEOUSLY ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO UNIVERSITY DODGE IN FLORANCE, ALABAMA WHERE IT WAS DIAGNOSED THAT THE PCM WAS FAULTY AND NEEDED TO BE REPLACED. THE PCM WAS REPLACED, BUT THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON MULTIPLE OCCASIONS AND THE PCM WAS FLASHED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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