Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10807061February 2, 2016
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO WIRELESS IGNITION NODE RECALL REPLACEMENT PARTS REIMBURSEMENT. *SMD THE CONSUMER STATED CHRSYLER INFORMED HIM, HE WOULD NOT RECEIVE REIMBURSEMENT, BECAUSE THE PART DID NOT FAIL WHILE HE WAS DRIVING. THE CONSUMER STATED THE PART FAILED, WHEN HE TRIED TO START THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823792February 2, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM ), HOWEVER, THE PAR TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823538February 1, 2016
ENGINE
THE WIRELESS IGNITION NODE CUTS OFF THE ENGINE WHILE DRIVING AND THIS HAS HAPPENED ON SEVERAL OCCASIONS FOR THE PAST YEAR 2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823007January 29, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTICE OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS ATTEMPTING TO STOP THE VEHICLE, THE VEHICLE WOULD STALL WITHOUT WARNING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822921January 28, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822471January 27, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO SHAKE. IN ADDITION, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION NODE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,400. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822545January 27, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822235January 26, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822289January 26, 2016
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED IGNITION FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822145January 25, 2016
UNKNOWN OR OTHER
WE CALLED OUR LOCAL DODGE DEALER, UNIVERSITY DODGE OF FLORENCE ALABAMA AND WE WERE TOLD THAT THE SAFETY RECALL THAT IS REQUIRED FOR OUR VEHICLE WAS NOT ABLE TO BE ORDERED AT THIS TIME, AND MIGHT TAKE UPWARDS OF 2 YEARS TO RECIEVE THE PART TO FIX THE RECALL. THIS IS UNACCEPTABLE TO ME AND ENDANGERS OUR SAFETY AND OUR FAMILIES SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822108January 25, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821872January 23, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WE BOUGHT THE CAR NEW IN APRIL OF 2009. IN AUGUST OF 2012 BRAKES STARTED ACTING 'STICKY AND JERKY'. TOOK IT BACK TO THE DEALERSHIP JUST BECAUSE OF THE BRAKES (HAD EXTENDED WARRANTY). WE HAD A STRONG FEELING IT HAD SOMETHING TO DO WITH THE ESP BAS SYSTEM. THEY DIDN'T EVEN LOOK AT IT BEFORE SAYING 'NO' IT WASN'T THE ESP BAS SYSTEM. THROUGH MULTIPLE DEALERSHIP SERVICE VISITS, OIL CHANGES AND SUCH; BRAKES STAYED CONSTANTLY JERKY. 2+ YEARS AGO I WENT INTO DEALERSHIP FOR TIRE ROTATION AND OIL CHANGE AND THEY TOLD ME I'D HAVE TO REPLACE MY BRAKES SOON. UNHAPPY WITH THE LONG WAIT AND COST OF SERVICE AT THE DEALERSHIP I'VE BEEN TAKING THE JOURNEY INTO ANOTHER SHOP WHERE I ASKED THEM TO CHECK MY BRAKES AND THEY SAID THEY WERE FINE. YESTERDAY WHILE DRIVING APPROX. 35MPH THE ESP BAS LIGHTS CAME ON AND ALL OF A SUDDEN THE BRAKES WEREN'T STICKY OR JERKY. THEY WORKED LIKE THEY WERE SUPPOSED TO IN THE FIRST PLACE. THE ESP BAS (YELLOW) LIGHTS WILL NOT TURN OFF. I KNOW SOONER OR LATER I'LL HAVE TO REPLACE THE BRAKES BECAUSE THEY PUT SUCH SHODDY ONES ON AT THE FACTORY, BUT THE PROBLEM WITH THE ESP BAS IS A COMPUTER PROBLEM THAT EFFECTED THE BRAKE SYSTEM AND IT SHOULD HAVE BEEN ADDRESSED BY THE DEALERSHIP. BETWEEN THE POOR DISMISSIVE WAY THE DEALERSHIP HANDLED THIS ESP BAS PROBLEM (DIDN'T EVEN TEST DRIVE) AND THE CHEAP BRAKES DODGE INSTALLED. I WILL NEVER BUY A VEHICLE FROM EITHER OF THEM AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821437January 21, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821452January 21, 2016
ELECTRICAL SYSTEM
THIS COMPLAINT IS IN REGARD TO RECALL R03/NHTSA 14V-373. I HAVE HAD THIS CAR SINCE 2013 AND HAVE HAD SEVERAL RECALL NOTICES AND I HAVE CALLED MY LOCAL DEALERSHIP TO SCHEDULE AN APPOINTMENT. THEY STATED THAT THE PARTS HAVE NOT ARRIVED AND THAT UNTIL THEY DID, IT COULDN'T BE REPAIRED. THIS HAS BEEN SEVERAL MONTHS AGO AND NO WORD HAS BEEN RECEIVED TO SCHEDULE AN APPOINTMENT. NOW WE HAVE A NEW RECALL NUMBER ABOUT THE SAME PROBLEM AND THEY STILL HAVEN'T CALLED. THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH STARTING, SO FAR, IT EVENTUALLY STARTS BUT I KNOW IT IS JUST A MATTER OF TIME BEFORE IT LEAVES ME OR MY WIFE STRANDED. I WOULD HATE TO SEE WHAT WOULD HAPPEN IF IT SWITCHED FROM ON TO ACCESSORY AND LOST ALL POWER GOING DOWN THE ROAD. I DON'T KNOW WHO IS AT FAULT, THE DEALERSHIP OR THE MANUFACTURER, BUT I FEEL THIS HAS NOT BE HANDLED IN A REASONABLE TIME AND IS ALSO A SERIOUS SAFETY RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821185January 20, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820971January 19, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821000January 19, 2016
ELECTRICAL SYSTEM
RECEIVED FIRST RECALL LAST YEAR ABOUT JUNE AND WENT TO DEALER. THEY DID NOT HAVE THE PART. THIS WAS DONE AT LEAST 3 TIMES. RECEIVED SECOND RECALL FOR THE SAME THING. DEALER WAS CONTACTED AND WAS STILL TOLD NO PART AVAILABLE. ON 1-8-2016 I CONTACTED THE VEHICLE SAFETY HOTLINE AND WAS ASSURED THE WOULD FILE MY COMPLAINT. COMPLAINT ID IS OD-10818896. STILL HAVE NOT RECEIVED FURTHER INFO ON THIS MATTER. WAS SUPPOSE TO RECEIVED SOMETHING ABOUT THIS IN THE MAIL AND ALSO BY E-MAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821076January 19, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
LOSES POWER WILL IDLE AND ALSO DRIVING. DOES NOT ALWAYS START- REQUIRES CAR TO BE SHIFTED IN AND OUT OF PARK BEFORE STARTING. DASH LIGHTS DIM WHEN WIPES ARE ENGAGED OR CHANGES AS WELL AS WHEN TURN SIGNAL USED. RECALL NO ABLE TO BE DONE DUE TO "PARTS NOT COMING IN" AT DEALERSHIP. RAPID TIRE WEAR AND ALLIGNMENT ISSUES.SPARE TIRE IS A TEMP DOUGHNUT AND CAN NOT BE USED ON AWD CARS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820798January 18, 2016
ELECTRICAL SYSTEM
RECALL # R03/ NHTSA 14V-373 ....CALLED DEALER ( NORTHTOWN AUTO. 2020 NIAGARAFALLS BLVD. 14150. ABOUT RECALL. MY CAR HAS SHUT OFF UNEXPECTEDLY IN THE PAST. THEY CONVEYED IT COULD BE MONTHS BEFORE THEY GET TO IT. THIS IS UNSAFE AND UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820579January 15, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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