Dodge Journey Complaints (2013)

353 consumer complaints on file.

#10749273August 17, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT ILLUMINATED FREQUENTLY AND THERE WERE STRONG FUMES OF SMOKE EMITTING INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE A CODE WAS RESET MORE THAN TWICE, BUT THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) AND WAS UNABLE TO DETERMINE WHEN THE PART AND PERMANENT REMEDY WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748843August 14, 2015
AIR BAGS
THE VEHICLE WAS REMOTE STARTED, AND THEN FEW MINUTES LATER THE DRIVER OPENED THE DRIVERS SIDE. THE DRIVER SAT DOWN, FASTENED HER SHOULDER HARNESS AND THEN CLOSED THE DRIVERS SIDE DOOR. UPON THE DOOR CLOSING AND LATCHING, THE DRIVERS SIDE CURTAIN AIRBAG SELF-DEPLOYED. THIS CAUSED SOME LEFT ARM BRUISING, NECK BURNS AND A DEEP ABRASION ACROSS THE DRIVERS LEFT SIDE NECK. THERE WAS NO IMPACT FROM ANY ANOTHER VEHICLE, NOR DID THE DODGE JOURNEY STRIKE A FIXED OBJECT. THE VEHICLE WAS AT A STANDSTILL WITH THE PARKING BRAKE ENGAGED, VEHICLE IN PARK, AND THE ENGINE START BUTTON FLASHING BECAUSE THE DRIVER HAD REMOTELY STARTED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10746934August 7, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745848August 3, 2015
UNKNOWN OR OTHER
2013 DODGE JOURNEY WAS LEASED NEW, WITH KUMHO SOLUS KH16 TIRES FROM THE FACTORY. VEHICLE WERE INFLATED WITH NITROGEN AND VALVE STEMS CAPPED WITH SIGNIFYING GREEN CAPS. WINTER ENSUED AND NOTICED THAT PRESSURE WAS DECREASING IN ONE OF THE TIRES. UNABLE TO LOCATE A NITROGEN SERVICE, WAS FORCED TO INFLATE WITH AIR. AFTER ABOUT A WEEK, FOUND SAME TIRE TO STILL BE LOSING AIR; DUE TO THE CONTINUING SUB ZERO TEMPS, I FIGURED IT WAS NORMAL COLD WEATHER PRESSURE LOSS. STILL LOSING PRESSURE, REMOVED TIRE AND FOUND A LEAK IN THE TREAD, TIRE WAS PLUGGED, INFLATED, LEAK CHECKED AND PLACED BACK IN SERVICE. DURING THE 2014 AND 2015 WINTERS, ALL TIRES REQUIRED FREQUENT AIR SERVICE, BUT NEVER REQUIRED A PRESSURE REDUCTION. MAY 2015 THE ONE CULPRIT TIRE WAS REQUIRING WEEKLY AIR SERVICE AND BY JULY, THE TIRE WAS ROUTINELY FOUND FLAT IN THE MORNING. TOOK THE VEHICLE TO MY LOCAL TIRE SHOP AND THEY DISCOVERED THAT THE TIRE WAS NOT LEAKING FROM THE PATCH, BUT WAS HOWEVER LEAKING FORM THE INNER SIDEWALL WHERE THERE WAS A SIGNIFICANT BULGE AND BELT SEPARATION. THEY IMMEDIATELY TOOK THE TIRE OUT OF SERVICE AND INSPECTED THE OTHER THREE, THEY FOUND BULGES IN TWO OF THE OTHER TIRES SIDEWALL'S AND RECOMMENDED REPLACING ALL FOUR AT 20,000 MILES. THEY INDICATED THAT THEY HAD STOPPED CARRYING KUMHO'S BECAUSE OF THE QUALITY ISSUES. THIS IS A 60,000 MILE RATED TIRE WITH AN OBVIOUS ENGINEERING FLAW. IT NEEDS TO BE RECALLED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734071July 14, 2015
AIR BAGS
AIRBAG LIGHT APPEARS TO TURN ON AND ALARM WHEN MAKING TURNS. GOING TO DEALER TOMORROW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730640June 26, 2015
TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE 225/65/R17 (NA). WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHAKE AND VIBRATE AND THE PSI SENSOR LIGHT WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SIDEWALL WAS SEPARATING ON THE FRONT DRIVER SIDE TIRE. THE TIRE WAS REPLACED, BUT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL TIRE DEALER WHO DISCOVERED THAT THE ADDITIONAL THREE TIRES ALSO EXPERIENCED SIDEWALL SEPARATION AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE VIN WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726123June 18, 2015
STEERING
WAS MAKING A LEFT TURN WHEN A GRINDING NOISE OCCURRED. IT HAS BECOME MORE FREQUENT WHEN TURNING. AND NOW THIS GRINDING NOISE OCCURS BOTH WHEN ATTEMPTING TO MAKE A LEFT OR A RIGHT TURN. NOISE HAS OCCURRED AT IDEAL TURNING SPEEDS OF 5-15 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724995June 12, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE I WAS DRIVING I SMELLED SOMETHING BURNING. NOTICED SMOKE COMING OUT OF AIR VENT (DRIVER SIDE NEAR WINDOW). PULLED OVER AND NOTICE BROWN\BLACK SMOKE COMING OUT OF DRIVER'S SIDE DOOR (WHERE WINDOW AND LOCK CONTROLS ARE). GOT KIDS OUT OF THE VEHICLE AND CALLED THE FIRE DEPARTMENT. WHEN CAR IS TURNED BACK ON THE DOOR CONTINUES TO SMOKE. WINDOWS HAVE OPENED AND CLOSED WITH NO POWER. WAS CAUTIONED NOT TO DRIVE IT AS IT WILL CATCH ON FIRE. READING OTHER RECALLS ON WINDOW SWITCHES THERE MAY BE A POSSIBILITY OF CATCHING FIRE WHILE SITTING STILL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10723937June 8, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED, THE CONTACT HEARD A LOUD WHINING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIRED. THE DETAILS OF THE REPAIR WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 34,536. MA 04/04/15 UPDATED 10/19/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713973May 1, 2015
VEHICLE SPEED CONTROL
CRUISE CONTROL STOPPED WORKING. NOT A FUSE PROBLEM. LOSS OF ENGINE POWER WHEN TRAVELING 28 MPH, NOT PICKING UP SPEED. CLOSE DRIVERS DOOR AND ALARM GOES OFF 3 TIMES. BLUE TOOTH DISENGAGES. DROPS CALL OR CAN NOT HEAR OTHER PARTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713755April 30, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HANDLE CHROME PLATE WAS DETERIORATED. A SHARP PIECE OF MATERIAL BRUISED THE CONTACT'S HAND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10705608April 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE CHECKING THE OIL LEVEL ON THE VEHICLE AND REPLACING THE DIP STICK, THE CONTACT TOUCHED THE BATTERY WITH THE DIP STICK AND SPARKS CAME FROM THE VEHICLE. THE END OF THE DIP STICK TURNED RED. THE VEHICLE WAS NOT POWERED ON AT THE TIME. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. THE VIN WAS UNAVAILABLE. ..UPDATED 05-26-15 *BF UPDATED 9/172015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676437January 19, 2015
ELECTRICAL SYSTEM
VEHICLE WON'T START ON FIRST TRY. AFTER FIRST TRY LIGHTING BOLT WARNING LIGHT COMES ON AND CAR IDLES ROUGH. I TURN VEHICLE OFF WAIT FOR ABOUT 2 MIN. THEN RETRY TO START VEHICLE. VEHICLE STARTS UP AND LIGHT DOES NOT COME ON. FOR THE REST OF THE DAY THE CAR STARTS AND RUNS OK. ONCE THE CAR SITS OVERNIGHT AND I GO TO START IT THE SAME THING HAPPENS. I CALLED DODGE AND WAS TOLD THAT LIGHTING BOLT IS THE ELECTRICAL THROTTLE CONTROL. I WENT ON LINE AND A LOT OF PEOPLE ARE HAVING THIS SAME PROBLEM WITH THEIR DODGE VEHICLE. WHY HASN'T THERE BEEN AN RECALL REGARDING THIS PROBLEM? ARE THEY WAITING FOR SOME TRAGIC ACCIDENTS FIRST, THEN LAWSUITS? DODGE TOLD ME THE COST TO FIX WOULD BE $400-$600. I JUST BOUGHT THIS VEHICLE IN MAY OF 2014, DODGE SHOULD STAND BY THEIR PRODUCT AND FIX THIS FOR FREE. THIS IS A DODGE PRODUCT FAILURE AND NOTHING THAT I DID WRONG. THROTTLE BODY PROBLEMS IS NOT COVERED UNDER MY EXTENDED WARRANTY, EVEN IF IT WAS DODGE SHOULD DO A RECALL AND FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664770December 17, 2014
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS A VIOLENT VIBRATION COMING FROM THE FRONT OF THE VEHICLE CAUSING THE VEHICLE TO BECOME UNSTABLE. THE VEHICLE WAS TAKEN TO A DEALER ON THREE OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664477December 16, 2014
ENGINE, SUSPENSION
TURNED CAR ON AND FEELS LIKE THE ENGINE IS STUTTERING NEED TO MAKE TRIP TO DEALER. SUSPENSION NOISE COMING FROM THE FRONT. TRUCK HAS BEEN TAKEN TO THE DEALER NUMEROUS TIMES ON THE SUSPENSION ISSUE. THE FIRST TIME THEY SAID THEY LUBED THE BUSHINGS AND EVERY OTHER TIME THEY SAY THERE IS NOTHING WRONG WITH IT. THIS TRUCK IS A SAFETY HAZARD FOR MY FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649060October 21, 2014
SERVICE BRAKES
A GLAZE IS FORMING ON THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644754October 15, 2014
ELECTRICAL SYSTEM
GLOVE BOX ILLUMINATION LIGHT STAYS ON. THE SWITCH DOES WORK WHEN DEPRESSED BY HAND, HOWEVER, THE GLOVE BOX DOES NOT SIT HIGH ENOUGH WHEN LATCHED TO DEPRESS THE SHUTOFF SWITCH FAR ENOUGH TO TURN OFF THE LIGHT. ATTEMPTED SEVERAL FIXES SUCH AS AN EMPTY GLOVE BOX TO NO AVAIL. THE ONLY TEMPORARY SOLUTION IS CLOSING THE GLOVE BOX WITH AN OBJECT BETWEEN THE SWITCH AND THE GLOVE BOX TO SHUT OFF THE LIGHT. THE LIGHT HAD BEEN ILLUMINATED FOR A VERY LONG TIME WHEN I NOTICED IT, AND WITH THE LIGHT BEING AN INCANDESCENT IT WAS VERY HOT. LIKELY TO START A FIRE IF A USER STORES NAPKINS OR OTHER PAPER PRODUCTS IN THE GLOVE BOX AND THEY REACH THE LIGHT AREA, WHICH CAN BE REACHED BY HAND WITH THE BOX OPEN. THE ONLY INDICATOR THAT THE LIGHT IS ON WHILE THE GLOVE BOX IS CLOSED IS A SMALL DIM LIGHT VISIBLE THROUGH THE PASSENGER SIDE VENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641234October 3, 2014
AIR BAGS, EXTERIOR LIGHTING
OUR AIR BAG LIGHT HAS BEEN ON FOR THE LAST 4 MONTHS. WHEN WE TOOK IT TO THE SERVICE DEPARTMENT THEY STATED NOTHING WAS WRONG WITH THE AIR BAGS. WHEN THE LIGHT CAME BACK ON WE TOOK IT AGAIN TO THE SERVICE DEPARTMENT WHERE THEY SAID THERE WAS A PROBLEM WITH OUR HARNESS. WE HAVE ALSO TAKEN OUR CAR IN FOR THE AC NOT WORKING AND THEY HAVE CHANGED THE MODULE 3 TIMES ALREADY AND THE PROBLEM IS STILL THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639924September 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT RENTED A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A KEYLESS PUSH TO START BUTTON FEATURE. AFTER THE CONTACT PRESSED THE KEY FOB TO LOCK THE DOORS, THE VEHICLE FAILED TO INDICATE THAT THE ENGINE WAS STILL RUNNING. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 39,301.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627839August 24, 2014
ELECTRICAL SYSTEM
EXISTING PROBLEM ~DOORS WILL NOT UNLOCK.SOMETIMES I CANNOT GET IN MY VEHICLE, THEN SOMETIMES THE PERSONS IN BACK SEAT CANNOT GET OUT. THERE IS NO PATTERN IT MAY WORK FOR A WEEK DAY OR MONTH THEN START MESSING UP AGAIN. THIS TO ME COULD BE A SAFETY ISSUE BECAUSE I CARRY MY GRANDMOTHER,MOTHER AND GRANDDAUGHTER IN MY VEHICLE ON A REGULAR BASIS. ALSO WHEN I GO TO WORK IT IS DARK OUTSIDE AND I FEEL LIKE I NEED TO GET INTO MY CAR THEN NOT HAVE TO WAIT AND HOPE IT UNLOCKS. MY CAR HAS BEEN TO THE DEALERSHIP 2 TIMES GETTING READY TO GO BACK FOR A 3RD TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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