Dodge Journey Complaints (2018)

237 consumer complaints on file.

#11185799March 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DRIVING 22 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO JOE MACHENS CHRYSLER DODGE JEEP RAM (1310 VANDIVER DR, COLUMBIA, MO 65202, (573) 474-9500), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR ADDITIONAL DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 11,005.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183621March 2, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, SEAT BELTS
THE PASSENGER SIDE SEAT BELT WANT LOCK, ONE WEEK AFTER WE BOUGHT IT THE DRIVER SIDE. BACK DOOR WILL COME OPEN GOIN DOWN THE ROAD .THE DASH STARTED CRACKING 1 WEEK AFTER WE BOUGHT IT 9 DAYS AFTER WE BOUGHT WINDSHEILD STARTED CRACKING ON DRIVER SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181371February 20, 2019
EXTERIOR LIGHTING
HEADLIGHTS LEAK CAUSING WATER TO BUILD UP INSIDE LIGHT HOUSING USIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173562February 1, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RESTRAIN PROPERLY. WHILE DRIVING 65 MPH, THE DRIVER WAS ABLE TO AVOID A NEAR CRASH. THE FRONT PASSENGER SEAT BELT FAILED TO RESTRAIN HER AND CAUSED HER BODY TO SLIP OUT OF THE SEAT BELT AND STRIKE THE DASHBOARD AND FLOOR BOARD. THE CONTACT'S HEAD AND NECK WERE CAUGHT IN THE SEAT BELT SHOULDER STRAP, WHICH CAUSED THE CONTACT'S HEAD TO FEEL ABNORMAL FOR A FEW DAYS. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR INSPECTION, BUT THEY WERE UNABLE TO LOCATE A FAILURE WITH THE SEAT BELT. THE DEALER STATED THAT THE LEATHER SEAT MAY HAVE CAUSED THE SEAT BELT FAILURE. THE SEAT BELT WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11172154January 25, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2018 DODGE JOURNEY. WHILE DRIVING 75 MPH, THE CONTACT FELL ASLEEP AND CRASHED INTO A CABLE MEDIAN. THE FRONT DRIVER'S SIDE WHEEL AND THE AXLE FRACTURED AND DETACHED FROM THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND TOWED TO A TOW YARD. THE CONTACT CALLED JOHN L. SULLIVAN DODGE CHRYSLER JEEP RAM AT 530-763-1670 (LOCATED AT 950 HARTER PKWY, YUBA CITY, CA 95993) AND WAS PROVIDED AN IDENTICAL VEHICLE AT THE CONTACT'S EXPENSE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 2,138. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11162433December 19, 2018
SEATS
I HAVE A 2018 DODGE JOURNEY I HAD THE DRIVER SEST RECLINED ALL THE WAY BACK TO VACUUM. I LIFT THE HANDLE TO PUT SEAT UP AND IT FLEW FORWARD HARD. AFTER TURNING ON VEHICLE NOTICED AIRBAG LIGHT IS ON. TOOK TO DODGE THEY SAID ITS THE DRIVER HEADREST THE WIRES WERE PULLED OUT AND ACTIVATED AIRBAG LIGHT. THE WARRANTY WONT COVER IT BECAUSE THEY SAID THE WIRES GOT RIPPED OFF FROM SOMEONE INTENTIONALLY PULLING THE SEAT OFF. THE SEATS ARE DANGEROUS AS FAST AS THEY FLIP FORWARD. THERE MUST HAVE BEEN A DEFECT IF THE WIRES GOT UNATTACHED FROM JUST IT SWINGING FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160994December 12, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY IN MY BRAND NEW DODGE JOURNEY THAT WAS PURCHASED LESS THAN 2 WEEKS AGO, ALL THE VEHICLES CAME TO A STOP AND WERE STATIONARY. MY CAR INCLUDED WAS STATIONARY OR STOPPED. WHILE WAITING FOR TRAFFIC TO GO, MY FOOT WAS ON THE BRAKE WHEN MY CAR SUDDENLY ACCELERATED (WAS IN MOTION) AND STARTED TO MOVE FORWARD. MY FOOT WAS STILL ON THE BRAKE WHEN THIS OCCURRED. I CONTINUED TO PUSH DOWN THE BRAKE AS HARD AS I COULD AND PUMP THE BRAKE TO MAKE THE CAR STOP BUT IT FELT LIKE THE BRAKE PEDAL WOULD NOT GO DOWN. MY BRAKES DID NOT WORK AND THE VEHICLE IN FRONT ON ME ENDED UP STOPPING MY CAR. I PULLED OVER TO THE LEFT SHOULDER OF THE HIGHWAY AS MUCH AS I COULD AND PUT MY CAR IN PARK AND CALLED HIGHWAY PATROL. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11156919December 7, 2018
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
WHEN IN REVERSE ON A UPWARD SLANT OR STREET OR A HILL THE CAR WILL GO GO FOWARD AS IF DRIVING IN DRIVE POSITION UNTIL YOU STEP ON BRAKE VERY HEAVILY AND QUICKLY PRESS HARD FLOORING THE GAS PEDAL AND EXCELLIARATOR FAST. WHEN PRESSING BRAKE ON A HILL AND ON FLAT SURFACE IF U DONT KEEP FULL PRESSURE ON BRAKE CAR WILL ROLL BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141773October 22, 2018
STEERING
IT'S MAKING A WINNING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139387October 10, 2018
SERVICE BRAKES
TAKATA RECALL. MY VEHICLE BRAKES HAS A PAUSE BETWEEN THEM. WHEN I AM COMING TO A STOP IT TAKE A WHILE TO BREAK. THE BREAKS ARE NOT CONSISTENT THIS IS VERY SCARY, I WAS DRIVING ON THE FREEWAY YESTERDAY AND THE BREAKS TOOK A WHILE TO ACTUALLY START BREAKING. THESE BREAKS ARE NOT RIGHT. I WAS TOLD AFTER 500 MILES THE CAR WOULD BREAK IN AND DRIVE BETTER. BUT STILL DRIVING THE SAME. VERY DANGEROUS FOR MYSELF AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133463October 5, 2018
SERVICE BRAKES
WAS RAINING AND WHEN I WENT TO BREAK IT'S LIKE THERE WAS A LITTLE BIT A BREAK FAILURE LIKE IT DID NOT WANT TO STOP THE VEHICLE AND I ENDED UP SKIDINGBEFORE THE VEHICLE CAME TO A STOP BUT DID NOT HIT ANYTHING SO IT'S LIKE IT IT DID NOT WANT TO GRIP THE PAVEMENT OR STOP UNTIL IT ACTUALLY GRIPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123982September 1, 2018
SERVICE BRAKES
SOME DAYS MY BRAKE PEDAL FEELS MORE FIRM AND WILL STOP ON A DIME THAN OTHERS TIMES IT FEELS SPONGY OR SOFT AND GOES TO THE FLOOR IT DOES STOP THE VEHICLE BUT WHEN IT'S SPONGY IT TAKES LONGER ALMOST AS IF I'M DRIVING A FREIGHT TRAIN AT 60 MILES AN HOUR HIGHWAY IN OR IN TOWN DRIVING AS OF TODAY I DON'T HAVE ANY OTHER COMPLAINTS OTHER THAN THE BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114649July 30, 2018
UNKNOWN OR OTHER
I THOUGHT THIS VEHICLE CAME WITH A BACK UP CAMERA? I THOUGH IT WAS MANDATORY THAT ALL VEHICLES SOLD AFTER MAY 2018 WILL HAVE A BACK UP CAMERA INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113355July 24, 2018
UNKNOWN OR OTHER
PURCHASED THIS VEHICLE 7/13/2018 AND IT IS NOT EQUIPPED WITH A BACKUP CAMERA. DODGE IS ALSO ADVERTISING THAT THIS IS STANDARD EQUIPMENT ON THE VEHICLE. THEY ALSO DID NOT DISCLOSE THAT THE VEHICLE WAS NOT EQUIPPED. AS FAR AS I KNOW ALL VEHICLES ARE TO BE EQUIPPED BY MAY 1, 2018. THIS WAS PURCHASED FROM PEACOCK IN BRUNSWICK, GA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110328July 9, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD SKID BEFORE STOPPING, WHICH EXTENDED THE BRAKING DISTANCE. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (TROTTER AUTO EL DORADO, 1910 W. HILLSBORO ST, EL DORADO, AR) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103911June 25, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099864June 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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