Dodge Journey Complaints (2013)

353 consumer complaints on file.

#11172420January 27, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
"ELECTRONIC STABILITY CONTROL AND ABS LIGHT RECALL". THE LIGHTS OF THE "ABS AND ESC" ARE LIGHTED WHEN WE START THE ENGINE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170854January 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKARA RECALL THE CAR IS RANDOMLY DRAINING THE BATTERY. THERE IS NOTHING PLUGGED IN NOR LIGHTS LEFT ON. MY CLOCK SEEMS TO GAIN TIME RANDOMLY AS WELL AS MY BLUETOOTH FUNCTION NOT RESPONDING. I CAN DRIVE THE CAR AND THEN PARK IT IN MY HEATED GARAGE GO OUT 30 MINS LATER AND THE BATTERY IS DRAINED. I ALSO REPLACED THE BATTERY WHILE HAVING THE OLD BATTERY TESTED. SAME OCCURANCE. AND OLD BATTERY TESTED FINE AT AUTO ZONE. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST THREE DAYS. THE CAR WILL START ONCE JUMPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164647January 2, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE THE VEHICLE WAS IN PARK, AN INDICATOR ON THE INSTRUMENT PANEL ILLUMINATED, DISPLAYING THAT THE VEHICLE WAS NOT IN PARK. THE VEHICLE FAILED TO START WHEN THE INDICATOR WAS ILLUMINATED. TRI STAR MOTORS SOMERSET (1260 N CENTERS AVE, SOMERSET, PA 15501) STATED THAT THE VEHICLE NEEDED A NEW BATTERY. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 115,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163486December 26, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING 45 MPH AT NIGHT, THE CONTACT DROVE OVER A LARGE TREE BRANCH THAT WAS NOT VISIBLE AT THE TIME. AS A RESULT, THE CONTACT CRASHED INTO A TREE THAT WAS LYING IN THE ROAD AND THEN CRASHED INTO A BRICK MAIL BOX. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS NOT INJURED, BUT SHE VISITED THE CHIROPRACTOR FOR SORENESS. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED AND TOWED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE FAILURE MILEAGE WAS 200,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11156596December 6, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE THE CONTACT'S SON WAS DRIVING 40 MPH, THE DASHBOARD WAS EMITTING EXTREME HEAT ON THE FLOOR AND FIRE EMERGED FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS NOT FILED. THE DRIVER EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO HENDRICK CHRYSLER DODGE JEEP RAM FIAT OF CONCORD (7630 HENDRICK AUTO PLAZA NW, CONCORD, NC 28027, (704) 467-8270) WHERE IT WAS DIAGNOSED THAT THE ENGINE CYLINDER WAS FAULTY AND THERE WAS NO OIL IN THE VEHICLE. ALSO, THE STARTER, BATTERY, AND TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11156116December 5, 2018
AIR BAGS
TAKATA RECALL, THE AIR BAG LIGHT ON THE DASHBOARD INEXPLICABLY TURNED ON AND KEEPS DOING SO INTERMITTENTLY. IT WILL STAY ON, THEN TURN OFF AND REPEAT, WITH A BEEPING SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155471December 2, 2018
SERVICE BRAKES
PROBLEM BEGAN WITH BRAKE WARNING INDICATOR LIGHT COMING ON, SEEMINGLY AT RANDOM. BRAKES STILL SEEMED TO BE WORKING NORMALLY. THEN BRAKES STARTED FAILING TO CATCH WHILE DRIVING. REGARDLESS OF VEHICLE SPEED, 10 MPH OR AT HIGHWAY SPEEDS, BRAKE PEDAL WOULD GO ALMOST TO FLOOR AND YOU WOULD HAVE TO PUMP IT SEVERAL TIMES TO GET THE BRAKE TO ENGAGE. TOOK IT IN TO MY LOCAL MECHANIC AND FOUND THAT FLUID WAS LEAKING INTO DRIVER'S SIDE INTERIOR, DIAGNOSED A FAULTY MASTER CYLINDER AND BOOSTER. TOOK CAR TO DEALERSHIP. THEY SERVICED ALL OUTSTANDING RECALLS. THEY REPLACED MASTER CYLINDER AND BOOSTER AT A COST OF $982 TO US. BRAKES WORKED FINE FOR THREE WEEKS THEN PROBLEM STARTED HAPPENING AGAIN BUT THIS TIME BRAKE WARNING LIGHT IS NOT ILLUMINATED. JUST AS BEFORE, SOMETIMES THE BRAKES WORK NORMALLY, OTHER TIMES THE PEDAL GOES TO THE FLOOR AND YOU HAVE TO PUMP THE BRAKE PEDAL UNTIL IT 'CATCHES'. TAKING IT BACK IN TO DEALER - THIS IS A DANGEROUS PROBLEM, NOT KNOWING IF THE CAR IS GOING TO STOP OR NOT. JUDGING BY THE NUMBER OF REPORTS FROM MOTORISTS AND MECHANICS ON VARIOUS WEBSITES, THIS IS OBVIOUSLY A KNOWN ISSUE WITH 2013 DODGE JOURNEY VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154671November 29, 2018
WHEELS
TIRE PRESSURE CONTINUES TO DEFLAT DURING WEATHER CHANGE COLD WEATHER CAUSES TIRES TO LOOSE PRESSURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151137November 13, 2018
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE SERVICE ENGINE, FUEL CAP, AND ELECTRONIC THROTTLE CONTROL WARNING INDICATORS KEPT FLASHING. ALSO, THERE WAS A DRASTIC REDUCTION IN SPEED AND THE VEHICLE HESITATED TO ACCELERATE WHILE ON AN INCLINE OR HILL TO THE POINT OF STALLING. THE CONTACT ALSO NOTICED A STRONG ODOR OF FUEL INSIDE AND OUTSIDE OF THE VEHICLE. THE DEALER (RAMEY CHRYSLER JEEP, DODGE, RAM, 498 COURTHOUSE RD, PRINCETON, WV 24739, 1-888-794-4317) WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALLS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141659October 21, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
BRAKES AREN'T CATCHING AT TIMES ALMOST HAVE SEVERAL ACCIDENTS ON THE HIGHWAY AND CITY STREETS WHEN I STEP ON BRAKES I HAVE TO KEEP PUMPING THEM TO STOP .. THEN WHEN I TRY START CAR IT SAYS KEY AREN'T LOCATED EVEN WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140008October 12, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE THE VEHICLE WAS STATIONARY, THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE DEALER (DESERT AUTOMOTIVES, 4119 E ANDERSON RD, SIERRA VISTA, AZ 85650, (520) 803-8300) WAS CONTACTED AND DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139073October 8, 2018
ENGINE, POWER TRAIN
CYLINDER 2 MISFIRE - ENGINE LOCK SUDDENLY AS VALVE WAS NOT INSTALLED PROPERLY AT TIME OF MANUFACTURING. THIS IS A KNOWN DEFECT IN THIS MAKE OF DODGE. MY CAR IS NOT INCLUDED PER THE DEALER AND SHOULD BE. THE VALVE IS FAULTY. CAUSING BURNT VALVE AND WARPED HEAD. *EXTREMELY COSTLY REPAIR THAT WAS UNAVOIDABLE WITH RECOMMENDED REGULAR MAINTENANCE ON MY VEHICLE! DEALER WILL NOT REPAIR. MANUFACTURER HAS NOT INCLUDED MY VIN IN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138760October 6, 2018
SEATS
THE HEADRESTS ON BOTH FRONT SEATS POPPED OPEN. THE PASSENGER SEAT OPENED WHEN THE PASSENGER STRETCHED AND TOUCHED THE BACK OF THE HEADREST. THIS WAS DURING A TRIP, MAYBE IN 2015. THE CAR WAS IN MOTION ON A HIGHWAY. WE TOOK IT TO A DEALER TO RESET THE HEADREST AND WERE TOLD IT COULD NOT BE RESET AND WOULD COST IVER $600 TO FIX IT. IT IS UNKNOWN HOW THE DRIVER HEADREST OPENED. WE ATTEMPTED TO RESET IT, BUT IT WILL NOT STAT IN THE LPCKED POSITION. NEITHER INSTANCE WAS CAUSED BY AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124248September 4, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH OVER A BUMP IN THE ROAD, THE FRONT PASSENGER SIDE SEAT BELT PRETENSIONER FRACTURED AND DETACHED FROM THE BASE OF THE SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING; HOWEVER, THE CONTACT SCHEDULED AN APPOINTMENT WITH NAPLETONS RIVER OAKS CHRYSLER/DODGE (17225 TORRENCE AVENUE, LANSING, IL 60438). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.*DT *TR *DT UPDATED 10/26/18*JB *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124177September 3, 2018
SERVICE BRAKES, ENGINE, STEERING
I WAS DRIVING MY CAR THROUGH TOWN(35MPH) WHEN IT JUST SHUT OFF. I DIDN'T HAVE POWER STEERING OR BRAKES. NO ALERT LIGHTS COME ON. I MANAGED TO PULL INTO A GAS STATION, PUT IT IN PARK THEN IT RESTARTED AFTER I PUSHED THE BUTTON. I DID CHAT WITH CHRYSLER AND THEY SAID NO RECALLS OR ISSUES SHOWED UP FOR MY CAR. AFTER GOOGLING MY EXPERIENCE, I FOUND NUMEROUS OTHER COMPLAINTS FROM PEOPLE HAVING THE SAME PROBLEM. IF I HAD BEEN GOING FASTER ON THE HIGHWAY OR EVEN ON OUR CURVY BACKROADS I COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED! I DRIVE MY CHILDREN IN THIS CAR AND I'M SCARED TO DEATH TO GET BACK IN IT. I'M STILL PAYING ON NB THIS CAR AND IT'S A DEATHTRAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121634August 22, 2018
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, TRACTION CONTROL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE ABS, CHECK ENGINE, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES (13601 PINES BLVD, PEMBROKE PINES, FL 33027, 954-446-8775) WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE REPAIRS HAD NOTHING TO DO WITH THE FAILURES. THE MANUFACTURER STATED THAT THEY WOULD CALL HER BACK, BUT THE CONTACT HAD NOT RECEIVED A CALL. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *TT CONSUMER STATED SHE WENT TO PICKED UP HER CAR, SHE WAS CHARGED $766.00 AND RECALL WAS NOT DONE. CAR IS STILL DOING WHAT CONSUMER BROUGHT IT IN FOR. BRAKE MODULE IS STILL BAD, I'M SURE I WILL NEED ANOTHER BRAKE JOB. UPDATED 10/17/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119850August 14, 2018
SEATS
I WAS SITTING WITH MY CAR ON, IN PARK IN THE PARKING LOT WHEN MY DRIVER SIDE HEADREST DEPLOYED. I DIDN'T GET IN AN ACCIDENT, THE HEADREST WASN'T EVEN BEING TOUCHED. IT SUDDENLY DEPLOYED AND LUCKILY I WAS LEANING FORWARD SO IT DIDN'T HIT ME. IT LOOKS LIKE SOMETHING INSIDE OF IT BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119249August 10, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, AN OIL SPOT WAS NOTICED UNDERNEATH THE VEHICLE. THE CONTACT INSPECTED THE ENGINE COMPARTMENT AND NOTICED OIL IN THE ENGINE. THE VEHICLE WAS TAKEN TO RANCO CHRYSLER JEEP DODGE (8010 BALBOA AVE, SAN DIEGO, CA 92111, (858) 560-7100) WHERE IT WAS DIAGNOSED THAT THERE COULD BE AN INTERNAL FAILURE WITH THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118918August 10, 2018
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AT AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES (13601 PINES BLVD., PEMBROKE PINES, FL 33027, (954) 446-8775), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE BRAKE WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,666.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112996July 23, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKATA RECALL SOMETIMES MY VEHICLE WILL NOT STAR,T BASICALLY EVERY WEEK. I CANNOT PUSH THE PEDAL DOWN NOTHING LIGHTS UP THE WINDSHIELD WIPERS WILL NOT STOP GOING OFF AIRBAG LIGHT, ENGINE, AND TIRE PRESSURE SENSOR ALL COME ON. IF CAR DOES START THE WINDSHIELD WIPERS WILL CONTINUE AS WELL AS LIGHTS THEN GAS GUNGE WILL GO TO ZERO, CRUISE CONTROL SHUTS OFF AND BLINKERS WILL NOT WORK, ALL HAPPENS SIMULTANEOUSLY WHILE DRIVING MAKING IT VERY DANGEROUS. I HAVE FOUND MANY PEOPLE WITH THIS ISSUE YET NO CLEAR FIX. IT IS VERY DANGEROUS AND OUT RIGHT RIDICULOUS THERE IS NO RECALL FOR THIS SAFETY ISSUE. THESE ISSUES HAPPEN WHILE THE VEHICLE IS IN DRIVEWAY AND HAS HAPPENED ON HIGHWAY. I DO NOT FEEL SAFE HAVING MY CHILDREN IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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