Dodge Grand Caravan Complaints (2015)

281 consumer complaints on file.

#11340914July 22, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT UPON DEPRESSING THE ACCELERATOR, THE RPM'S REVVED UP HOWEVER, THE VEHICLE HESITATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE STARTED TO ACCELERATE HOWEVER, THE FAILURE CONTINUED INTERMITTENTLY. LAKESHORE CHRYSLER DODGE JEEP RAM FIAT (330 E HOWZE BEACH RD, SLIDELL, LA 70461) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO FACILITATE THE REPAIR DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 129,088.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339075July 13, 2020
SEATS
2015 DODGE GRAND CARAVAN WAS PARKED IN OUR DRIVEWAY, NOT STARTED. I WAS SEATED IN DRIVER SEAT AFTER JUST ENTERING THE VEHICLE, DOOR STILL OPEN, I ACTIVATED THE PASSENGER SIDE POWER SLIDING DOOR SO MY FAMILY COULD ENTER THE REAR. MY WIFE OPENED THE FRONT PASSENGER DOOR BUT HAD NOT ENTERED THE VEHICLE, SHE WAS ASSISTING THE KIDS ENTERING THE REAR. THE PASSENGER SEAT HEADREST SUDDENLY BURST OPEN AND EXTENDED FORWARD. EVERYONE JUMPED AT THE SUDDEN NOISE. I LOOKED OVER AND SAW THE HEADREST DISTENDED AND DIDN'T KNOW IT COULD DO THAT. I INSPECTED THE HEADREST AND SAW ARMS AND LATCHES THAT INDICATED IT COULD BE MOVED. I ATTEMPTED TO RETURN IT TO NORMAL BUT IT WOULD NOT MOVE VERY EASILY. WE DECIDED TO LEAVE IT AS WE WERE ON OUR WAY SOMEWHERE. LATER I AGAIN ATTEMPTED TO PUT IT BACK TOGETHER BUT IT WOULD NOT STAY TOGETHER. I LOOKED ONLINE FOR POSSIBLE REPAIR INFORMATION AND FOUND IT TO BE DESCRIBED AS A SAFETY FEATURE TO HELP PREVENT WHIPLASH INJURY AND THAT IT SHOULD NOT DEPLOY WITHOUT A CRASH. NO OTHER SAFETY FEATURES DEPLOYED. THE VEHICLE STILL OPERATED NORMALLY. I CONTACTED DODGE DIRECTLY THROUGH ONLINE CHAT AND SPENT OVER 30 MINUTES DESCRIBING EVERYTHING IN DETAIL AND WAS TOLD A MANAGER WOULD BE CONTACTING ME IN 1-2 DAYS. AFTER A WEEK, NO CALL WAS RECEIVED. I AGAIN CONTACTED DODGE AND WAS GIVEN THE RUN AROUND WITH REQUEST FOR ALL THE INFORMATION AGAIN EVEN THOUGH THE AGENT PULLED UP THE FILE AND TOLD ME WHAT HAD HAPPENED. THEY REFUSED TO SEND IT TO A MANAGER AGAIN UNLESS I SPENT ANOTHER 30+ MINUTES DESCRIBING EVERYTHING IN DETAIL AGAIN. I TOLD THEM I WAS PULLING UP THE NHTSA WEBSITE TO FILE A COMPLAINT AND THEY IMMEDIATELY GAVE ME A CASE NUMBER AND FORWARDED THE ISSUE WITHOUT HAVING TO PROVIDE ANY INFORMATION AGAIN. I TOLD THEM IT SEEMED THEY WERE RUNNING ME IN CIRCLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337845July 7, 2020
UNKNOWN OR OTHER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE A/C IS BLOWING HOT AIR ON THE PASSENGER SIDE AND IN THE REAR OF THE VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337888July 7, 2020
SEATS
PASSENGER SIDE HEADREST DEPLOYED ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337571July 5, 2020
UNKNOWN OR OTHER
MY HVAC SYSTEM IS NOT WORKING PROPERLY. WE CHECKED TO SEE IF THE HVAC RECALL WAS PERFORMED AND MY DEALERSHIP SHIP SAYS IT WAS A MINOR PART THAT WAS FIXED, BUT EVERYTHING I READ ON THE 2016 RECALL SAYS A HUGE RECALL WAS PERFORMED ON THE HVAC SYSTEM. MY DEALERSHIP SAYS THE RECALL ISN'T WARRANTY APPLICABLE AND THEREFORE I HAVE TO PAY OUT OF POCKET! MY AC IS BLOWING HOT AND IT CONTINUOUSLY WILL CHANGE FROM AC TO RECIRCULATE TO NO AC ON ITS OWN. IT'S ALL APART OF THE PROGRAM THAT IS SUPPOSED TO BE WARRANTIED. IT'S DANGEROUS TO NOT HAVE ADEQUATE AC WHILE STOPPED AT A STOP LIGHT IN COLORADO WHILE IT'S SO HOT HERE. MY AC BLOWS HOT ON THE PASSENGER SIDE AND WHEN COMPLETELY STOPPED OR SLOW SPEEDS, IT GETS HOT. ONLY STAYS COLD WHILE GOING FASTER SPEEDS. DEALERSHIP REFUSES TO REPLACE THE RECALLED PARTS FROM 2016 STATING THEY AREN'T UNDER LIFETIME WARRANTY. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337164July 2, 2020
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONTAL HEAD REST DEPLOYED AFTER HER GRANDSON HELD ON TO THE HEADREST FOR SUPPORT WHILE EXITING THE VEHICLE. THE FAILURE OCCURRED WHILE THE VEHICLE WAS PARKED. THE CONTACT TOOK THE VEHICLE TO GRIFFIN CHRYSLER DODGE JEEP RAM (961 E, US-74 BUS, HAMLET, NC 28345) WHERE SHE WAS INFORMED THAT A PLASTIC PART ATTACHED TO THE HEADREST FRACTURED CAUSING THE FAILURE. THE CONTACT WAS INFORMED THAT THE HEADREST NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331841June 30, 2020
POWER TRAIN
WHEN DRIVING IN A CONSTRUCTION ZONE ON I-71 NORTH A LOUD WHINING NOISE CAME FROM THE FRONT LEFT OF THE VEHICLE IT THEN HAD DIFFICULTY ACCELERATING. I HAD MY FOOT PRESSING HARD ON THE GAS JUST TO GET TO 60 MPH. THE RPM WAS ALL THE WAY TO 6. THE VEHICLE WOULD SLOW AND SPEED UP WITH A JERK. ONCE I ARRIVED TO WORK I PARKED THE CAR. WHEN I TURNED THE VAN BACK ON MY CHECK ENGINE LIGHT CAME ON. THE VEHICLE WAS TOWED TO THE DEALER WHO THEN HAD IT TOWED TO ANOTHER LOCATION THAT WAS ABLE TO REPAIR THE TRANSMISSION. I AM CURRENTLY AWAITING THE FULL DIAGNOSTIC. I RELIGIOUSLY MAINTAIN MY VEHICLE TO AVOID CATASTROPHIC FAILURES SUCH AS THE ONE I AM HAVING NOW. SO DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLE AS IT HAS BEEN IN THE SHOP SEVERAL TIME SINCE I HAVE OWNED IT WITH PROBLEMS FROM ELECTRICAL ISSUES, THE SIDE DOORS UNABLE TO OPEN, AND OIL PAIN CRACKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331682June 30, 2020
ENGINE, VEHICLE SPEED CONTROL
I WAS INFORMED THIS VEHICLE HAS BEEN RECALLED FOR A TRANSMISSION (RECALL REFERENCE S44) ON 06/24/2016 AND IT HAS REQUIRED A TRANSMISSION REPLACEMENT, COSTING $4K IN JULY 19, 2019. ON JUNE 20, 2020, WHILE DRIVING ON A HIGHWAY, THE VEHICLE SUDDENLY MADE A LOUD REVVING SOUND, RPM INCREASED NEARLY TO MAX, ACCELERATION BECAME INOPERABLE, AND CAUSED ACTIVE TRAFFIC DELAYS - SIMILAR TO WHAT HAD OCCURRED A YEAR BEFORE WHEN THE TRANSMISSION WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331269June 27, 2020
AIR BAGS
I TOOK MY CAR IN FOR SERVICE TO FIX AIR CONDITIONER NOT WORKING THEY FIXED THE FRONT AND REAR EVAPORATORS . I PICKED UP FROM DEALER DROVE T MINS DOWN THE ROAD AND WHILE DRIVING BOTH THE DRIVER AND PASSENGER HEAD READY AIR BAGS DEPLOYED . ALMOST CAUSED AN ACCIDENT NOT TO MENTION HIT ME IN THE BACK OF HEAD WHILE DRIVING DOWN MAJOR HWY 41 IN FLA . I ALSO HAVE DAUGHTER IN WHEELCHAIR IT'S A CONVERTED WHEELCHAIR VAN HAD TO BE TOWED BACK TO DEALER AND NOW DRIVING NON WHEELCHAIR ACCESSIBLE RENTAL ..MY AIR CONDITIONING WAS ALSO WHILSTLING AFTER JUST BEING FIXED . I WAS ONLY DOING ABOUT 30MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328548June 12, 2020
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE FRONT PASSENGER'S SIDE HEAD REST DEPLOYED AND STRUCK THE CONTACT IN THE BACK OF THE HEAD. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328092June 10, 2020
SEATS
ON THURSDAY JUNE 4, 2020 I WAS OPERATING A 2015 DODGE CARAVAN OWNED BY THE DANVILLE PUBLIC SCHOOLS TRANSPORTATION DIVISION. WHILE STOPPED AT A TRAFFIC LIGHT I RAISED THE HEIGHT OF THE HEAD REST ONE CLICK TO PLACE THE HEAD REST HIGHER UP THE BACK OF MY HEAD. WHEN THE LIGHT CHANGED TO GREEN I PROCEEDED TO THE NEXT INTERSECTION AND HAD TO STOP FOR A SECOND RED LIGHT. AS I PULLED AWAY FROM THE SECOND LIGHT (AFTER A GREEN INDICATOR) THE HEAD REST SUDDENLY POPPED OPEN MAKING IMPACT WITH THE REAR OF MY HEAD. THE VEHICLE WAS IN MOTION WHEN THE HEAD REST DEPLOYED. I MENTIONED THE HEAD REST TO OUR SHOP TECHNICIAN WHO BEGAN TO MAKE INQUIRY INTO THE POSSIBLE CAUSE. THE SHOP TECHNICIAN SPOKE TO THE LOCAL DODGE DEALERSHIP ABOUT THE ISSUE AND WAS ADVISED THERE WERE NO RECALLS OR SAFETY BULLETINS ON THE ISSUE AND THAT NEW REPLACEMENTS WERE AVAILABLE FOR AROUND $600 AND THAT OUR BEST OPTION WOULD BE TO RETRIEVE ONE FROM A JUNK YARD. A CLOSER LOOK ON LINE INDICATED ISSUES WITH DODGE AHR HEAD REST. THE LOCKING PIN SHOULD BE RELEASED BY A SOLENOID POWERED LATCH THAT IS TRIGGERED BY THE SENSOR SYSTEM IN THE EVENT OF A CRASH. THE PLASTIC RETAINERS THAT HOLD THE LOCKING PIN FAILED AND BROKE AWAY CAUSING THE FRONT SECTION OF THE HEAD REST TO DEPLOY WITHOUT TRIGGERING THE SOLENOID. PLEASE SEE THE ATTACHED PHOTOS OF THE DAMAGED RETAINER POINTS AND THE LOCKING PIN. THIS 2015 DODGE VAN HAS 58,976 ORIGINAL MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328140June 10, 2020
ELECTRICAL SYSTEM
ONLY HEAT FROM PASSENGER VENTS WHEN AC IS TURNED ON IN THE SPRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327253June 4, 2020
STRUCTURE:BODY:DOOR, UNKNOWN OR OTHER
THE ACTUATOR ON THE PASSENGER SLIDING DOOR WAS MAKING A BUZZING NOISE FOR A FEW WEEKS AND THEN THE DOOR JUST FROZE SHUT. AFTER GOOGLING SOME THINGS, THIS IS A COMMON PROBLEM ON THESE VEHICLES AND IT SHOULD BE A RECALL!!! I AM LETTING THE SEVERAL OTHERS KNOW TO FILE A COMPLAINT AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325881May 25, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE ELECTRIC CONTROLS ARE GOING HAYWIRE WHEN VAN IS TURNED ON NOTHING WILL FUNCTION THAN THE REAR DEFROSTER COMES ON NOTHING ELSE WORKS THEN THE AIR COMES ON AND COOL AIR ON DRIVERS SIDE HEAT ON PASSENGER SIDE THEN SOME COOL THEN HEAT AND I HAVE A LIGHTING BOLT SIMBLE ON THE DASH AND VAN WAS HIT HEAD ON WHILE PARK AND THE AIR BAGS DID NOT DEPLOY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11325625May 22, 2020
SEATS, AIR BAGS
THE HEADREST DEPLOYED WHILE DRIVING DOWN A RESIDENTIAL STREET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325237May 19, 2020
POWER TRAIN
LOSE POWER AND WHINING NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323613May 7, 2020
STRUCTURE:BODY
THE REAR RIGHT PASSENGER SLIDING DOOR STOPPED WORKING BOTH ELECTRONICALLY AND MANUALLY CAUSING A PARTIAL HAZARD SO AS NO ONE CAN EXIT/ENTER THAT DOOR TO THE VEHICLE. IT WAS FIRST OBSERVED NEARLY 4 WEEKS AGO WHEN THE VEHICLE WAS STATIONARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322095April 24, 2020
POWER TRAIN
TRANSMISSION OIL COOLER & FILTER HOUSING FAILED NOVEMBER 2019 ODO/85K CAUSING LOSS OF TRANSMISSION FLUID AND DAMAGING TRANSMISSION AND TORQUE CONVERTER. MOPAR 68105583AF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321989April 23, 2020
UNKNOWN OR OTHER
DRIVER'S SIDE SLIDING DOOR WILL NOT OPEN MANUALLY, WITH KEY FOB OR OVERHEAD PUSH BUTTON. DOOR REMAINS LOCKED AT ALL TIMES MAKING IT IMPOSSIBLE FOR PASSENGERS TO EXIT VEHICLE THOUGH THAT DOOR IN CASE OF AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318228March 16, 2020
POWER TRAIN
WAS PLANNING TRIP FROM ST. CATHARINES ONTARIO TO TYLER TEXAS AND TOOK VAN IN FOR OIL CHANGE AND 40 POINT "PEACE OF MIND" INSPECTION TO MY LOCAL DEALER WHERE ALWAYS SERVICED. EMPHASIZED I WANTED TO ADDRESS ANY PROBLEMS, IF ANY, BEFORE I STARTED TRIP AND NOT WHILE I WAS TRAVELLING. I WAS WITHIN 30 MILES OF DESTINATION IN TEXAS, WHEN STOPPED AT A INTERSECTION AND TRANSMISSION JUMPED WHEN ACCELERATING AND HEARD A GRINDING NOISE AND PULLED OVER.NO WARNING LIGHTS AT THIS TIME JUST GRINDING NOISE. HAD VEHICLE TOWED TO LOCAL CHRYSLER DEALER. SEE SERVICE INVOICE INCLUDED. TRANSMISSION SERVICE DONE THE NEXT DAY AND WAS GIVEN THE OK. EVERYTHING FINE DURING OUR STAY. ON OUR RETURN TRIP FROM TEXAS TO ONTARIO, NO PROBLEMS UNTIL WE ARRIVED IN COLUMBUS OHIO, 18 HOURS LATER, TO RE-FUEL AND WHEN PULLING AWAY FROM GAS STATION VEHICLE JUMPED, HEARD GRINDING NOISE AGAIN, AND ENGINE YELLOW WARNING LIGHT CAME ON. WE DID NOT DRIVE FURTHER AND HAD VEHICLE TOWED TO LOCAL CHRYSLER DEALER AND DID COMPUTOR SCAN WHICH INDICATED TRANSMISSION PROBLEMS. SEE ENCLOSED SERVICE INVOICE. VEHICLE COULD NOT BE DRIVEN AT THIS TIME. SIX HOURS FROM HOME. DECIDED TO RENT A TRUCK AND CAR DOLLY AND TOWED VAN HOME TO OUR DEALER FOR SECOND OPINION. NEEDS NEW OR REBUILT TRANSMISSION. THIS IS NOT ACCEPTABLE FOR A VEHICLE THAT HAS ONLY APPROXIMATELY 81,000 MILES(OR 135,000 KM), ESPECIALLY SINCE 2015/2016 DODGE GRAND CARAVANS HAD TRANSMISSION RECALLS, BUT NOT VEHICLE WIDE. I AM LOOKING FOR CHRYSLER TO STEP UP AND RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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