Dodge Grand Caravan Complaints (2013)

472 consumer complaints on file.

#11322155April 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A CYLINDER MISFIRE. THE CONTACT WAS ALSO INFORMED THAT THE CYLINDER HEAD NEEDED TO BE REPLACED. THE CONTACT REFERENCED THE FAILURE TO 09-002-14 REV-TECHNICAL SERVICE BULLETIN FOR WHICH SIMILAR VEHICLES WERE COVERED UNDER THE X56 EXTENDED WARRANTY. THE CONTACT STATED AN UNKNOWN DEALER AND THE MANUFACTURER WERE CONTACTED AND CONFIRMED THAT THE VEHICLE WAS NOT COVERED UNDER THE EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321172April 15, 2020
POWER TRAIN
HI, I WAS TRAVELING ON HIGHWAY AND AT ABOUT 45 MPH THE RPM'S RAMPED UP TO 5+ AND VAN HAD NO ADDITIONAL POWER AND I COASTED OFF THE HIGHWAY. I WAS RECENTLY INFORMED I NEED TO HAVE MY TRANSMISSION REPLACED AT A COST OF $4,286.70 AND WAS REACHING OUT TO YOU FOR CONSIDERATION OF ANY WARRANTY EXTENSION AS I ONLY HAVE 110K MILES ON OUR FAMILY VAN. THIS ESTIMATE IS PROBABLY HIGHER THAN WHAT ONE OF YOUR DEALERSHIPS CAN OFFER. WHILE THESE ARE VERY CHALLENGING TIMES FOR MANY I WAS HOPING DODGE CAN OFFER BRAND LOYALTY COVERAGE (3RD DODGE PRODUCT WE'VE PURCHASED) AS YOU WERE KIND ENOUGH TO DO LAST YEAR WITH A PROBLEM WE HAD. ANY FINANCIAL ASSISTANCE WOULD BE GREATLY APPRECIATED. I WILL BE SENDING AN EMAIL TO THE CORPORATE OFFICE AND LOOK FORWARD TO A RESPONSE. THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319223March 25, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DRIVER SIDE REAR SLIDING DOOR CANNOT BE OPENED MANUALLY OR ELECTRICALLY. THE DOOR WILL NOT UNLOCK ELECTRICALLY OR MANUALLY, SO THE INTERIOR AND EXTERIOR OPENING HANDLES CANNOT BE OPERATED. USING THE KEY FOB OR INTERIOR BUTTONS TO OPEN THE DOOR CAUSE A MESSAGE TO DISPLAY ON THE DASH INFORMATION AREA SAYING "UNLOCK DOOR TO OPERATE." THIS POSES A RISK IF THERE IS AN ACCIDENT AND MY CHILDREN NEED TO EXIT OR BE REMOVED FROM THE VEHICLE, ESPECIALLY IF OTHER DOORS ARE BLOCKED OR DAMAGED DUE TO AN ACCIDENT. THE VEHICLE HAS BEEN STATIONARY. I HAVE NOT TRIED TO OPEN THE DOOR WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318878March 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
VEHICLE SEIZED UP AND STALLED DURING DRIVING. PREVIOUS CRANKS BUT WON'T START 1 YEAR MANY TIMES. DID A RELAY BYPASS WIRE TO START VEHICLE. TRANSMISSION PROBLEMS AND NOT ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311444February 25, 2020
ENGINE
THE ENGINE STALLS OCCASIONALLY WHEN I TRY TO GO AFTER BEING STOPPED AT STOP SIGN. NO WARNING LIGHTS. THE ENGINE JUST DIES. RADIO AND ELECTRICAL ARE STILL ON. I'M AFRAID THIS WILL HAPPEN WHEN I AM MOVING AND MY BRAKES AND STEERING WILL BE COMPROMISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310319February 20, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLE WILL STOP WHILE DRIVING. IT CUTS OFF AFTER STARTING AND SOMETIMES TAKES UP TO 10 MINUTES JUST TO START IT. THE BATTERY IS DYING DAILY AND HAS TO BE JUMPED OR DISCONNECTED JUST TO START IN THE MORNING. HAVE READ SEVERAL COMPLAINTS AND ALL END UP HAVING TO BYPASS OR CHANGE THE TIPM FUSE BOX. IT WAS DEFECTIVE ON 2011 AND 2012 MODELS. THE ISSUE STILL EXISTS ON THE 2013 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309730February 17, 2020
SEATS
VEHICLE WAS PARKED ON LEVEL SURFACE AFTER CAR WASH WHEN I OPENED THE DOOR TO EXIT THE VEHICLE THE HEAD RESTRAINT SAFETY DEVICE MALFUNCTIONED AND POPPED OPEN. I NOTICED THE BLACK PLASTIC CLIPS THAT HOLD THE RESTRAINT TO THE METAL PIN WERE BROKEN, MOST LIKELY CAUSED FROM EXCESSIVE STRAIN OVER TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308901February 13, 2020
UNKNOWN OR OTHER
WHEN I WAS DRIVING MY CAR AND COMING TO A STOP THE ENGINE WOULD SUDDENLY SHUT OFF. ALL LIGHTS WOULD REMAIN ON BUT MY POWER STEERING WOULD GO AWAY AND THE RPM'S WOULD DROP TO 0. WHEN I WOULD TRY TO START IT AFTER PULLING OVER (MANUALLY CRANKING THE STEERING WHEEL) THE CAR WOULD TURN OVER, START, AND THEN SHUT OFF IMMEDIATELY. THEN RANDOMLY, USUALLY AFTER 15 MINUTES, THE CAR WOULD START UP LIKE NORMAL AND STAY ON WITHOUT INCIDENT. THIS HAPPENED TWICE WITHIN 5 MINUTES OF EACH INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307429February 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE CARAVAN. WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THOMAS DODGE OF ORLAND PARK 15941 S 94TH AVE ORLAND PARK, IL. 60462-5522, (708)403-8801 WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 125,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301619January 24, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THERE WAS ABNORMAL GRINDING NOISE DETECTED AND VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300346January 19, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING ON THE INTERSTATE WITH CRUISE CONTROL ON, THE CAR SHUT OFF ENTIRELY AFTER HITTING A BUMP. THE RPM WENT DOWN TO 0 AND THE GAS PEDAL DID NOT WORK. EVERYTHING SEEMED FINE AS WE WERE DRIVING. WE DID NOT HAVE ANY WARNING LIGHTS OR CHECK ENGINE LIGHTS. THE CAR SIMPLY SHUT OFF AT 80 MPH. ATTEMPTS TO TURN THE CAR BACK ON DID NOT WORK. THIS HAS NOW HAPPENED ON TWO SEPARATE OCCASIONS. THANKFULLY WE WERE ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY EACH TIME. WE AREN'T SURE IF THIS IS AN ELECTRICAL PROBLEM, SINCE CRUISE CONTROL WAS ON WHEN THE CAR SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299572January 15, 2020
UNKNOWN OR OTHER
MY PASSENGER SLIDING DOOR IN A PERMANENT LOCKED POSITION. I AM NOT ABLE TO EVEN MANUALLY OPEN THE DOOR. THIS IS SECURITY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299325January 14, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
BAD TIPM MODULE, HAD MY FUEL PUMP REPLACED AND THE BATTERY AND NOW THE REPAIR SHOP SAYS THE MODULE IS BAD AND IT KEEPS TURNING THE NEW FUEL PUMP ON AND OFF AND IT WILL RUIN BOTH OF THOSE NEW PARTS IF IT IS NOT FIXED. ALL THE CHRYSLER AND DODGE TRUCKS HAVE HAD A RECALL ON THIS, WHY NOT THE DODGE VANS. THIS IS VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299124January 13, 2020
UNKNOWN OR OTHER
THE VANS ENGINE SHUTS OFF WHEN COMING TO A STOP, THIS HAS HAPPENED OVER A DOZEN TIMES. THE MECHANIC CAN FIND NOTHING WRONG BECAUSE NO CODES OR LIGHT COME ON. THIS IS A HUGE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292003December 30, 2019
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, UNKNOWN OR OTHER
THE PASSENGER SEAT HEADREST DEPLOYED, THE PASSENGER WAS ADJUSTING THE SEAT TO MOVE BACK AND ADJUSTING THE ANGLE OF THE SEAT. THERE WAS NO CAR ACCIDENT TO ACTIVATE THIS ACTION. IT WAS STARTLING TO HEAR THIS AND SEE THIS. IT IS HIGHLY DEFECTIVE IN IT'S ACTIVISION MECHANISM. THE DEALER WANTS TO CHARGE TO FIX THIS IN THE $1000. I SEE NO LOGICAL REASON FOR THE HEAD REST AND NOW I CAN SEE IF IT DEPLOYED ON THE DRIVER'S SEAT, CAUSING AN ACCIDENT.*DT CONSUMER STATED HEAD REST HAS NOT BEEN REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291550December 27, 2019
UNKNOWN OR OTHER
MY VAN JUST SHUT OFF WHILE DRIVING. THERE WAS NO WARNING. IT JUST STOPPED WORKING. FORTUNATELY, I WAS IN MY NEIGHBORHOOD AND NOT GOING FAST. I WAS ABLE TO STOP THE VAN AND PUT IN PARK AND START IT AGAIN WITHOUT DIFFICULTY . I HAVE READ ONLINE THAT DODGE KNOWS THIS IS A PROBLEM. THIS NEEDS TO BE A MANDATORY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291201December 25, 2019
ELECTRICAL SYSTEM
THE LOCK/UNLOCK BUTTON ON DRIVER SIDE DOOR STOPPED WORKING, REAR GATE IS CLOSED TIGHT BUT INDICATOR SAYS IT'S OPEN AND ALL INTERIOR LIGHTS STAY ON WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290423December 20, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I STARTED TO HAVE A PROBLEM STARTING MY VAN I CALLED MY MECHANIC AND HE ASKED ME WHAT HAPPENED I TOLD HIM THAT I TRIED TO START THE VAN IT DOESN'T START IMMEDIATELY I HAVE TO TRY SEVERAL TIMES AND AFTER A WHILE THE BATTERY WILL BE DEAD IN THE MORNING AND I STARTED TO DISCONNECT MY BATTERY TERMINAL HE SAID HE SEEN THIS PROBLEM BEFORE IT'S VERY COMMON IN DODGE GRAND CARAVAN IT'S THE TIPM ( THE FUSE BOX ) THE FUEL PUMP RELAY IS WELDED INTO THE FUSE BOX AND CAN NOT BE REPLACED AND IF IT GOES BAD IT WILL COST 1200 $ TO REPLACE THAT IS CRAZY IF THIS WAS TOYOTA THE COST OF FUEL PUMP RELAY IS NO MORE THAN 20 TO 30 DOLLARS IT'S A BAD DESIGN AND DODGE SHOULD PAY FOR IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288866December 13, 2019
UNKNOWN OR OTHER
ACCORDING TO THE DODGE DEALER THAT IS HANDLING THE CAR THERE IS A DEFECT WITH THE TYPUN <THE WAY IT WAS EXPLAINED IT'S THE BRAIN THAT READS THE KEY> I BELIEVE THAT BEING IT'S NOT A PROBLEM THAT'S RELATED TO WEAR AND TEAR. THEN IT SHOULD BE CONSIDERED A RECALL AND NOT A OUT OF POCKET EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287893December 9, 2019
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT START WITHOUT WARNING. AFTER MULTIPLE INCORRECT DIAGNOSTICS, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A FAULTY TOTALLY INTEGRATED POWER MODULE AND ESTIMATED THE REPAIR TO COST $1,500. THE CONTACT SPOKE WITH HONDA OF THE AVENUES (11333 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 370-1300) AND WAS REFERRED TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (9600 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (877) 677-5782). THE CONTACT WAS INFORMED THAT SHE WOULD HAVE TO PAY FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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