Dodge Grand Caravan Complaints (2017)

414 consumer complaints on file.

#11499729January 2, 2023
STRUCTURE:BODY
What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger sliding power door lock will not release electronically or manually. It can be available for inspection. How was your safety or the safety of others put at risk? This leaves the passenger on that side trapped in the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning of the problem. Failed to function 12/27/2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499292December 28, 2022
ENGINE, FUEL/PROPULSION SYSTEM
I have 2017 Dodge Caravan, I loves this van I recently went to the shop to do routine repairs. Also get the engine light checked, the mechanic stated I need a tune up. A few days later after getting the tune up check engine light came back on, and van begin to ride rough and shake. The van was struggling to keep up with city speed limit and engine light came back on so I took the van back to the shop they checked engine light and it read cylinder 2 is back firing and get a tune up. That did't seemed right so the mechanic checked previous work, there was no problems with the parts they used for the tune up, the mechanic looked a little further to find out why the engine light still on. The mechanic said I need a cylinder, they told me to go to the dealer because they don't have that special tools to fix the cylinder. I said how much to replace the cylinder the mechanic said about 2,000 dollars or depending on the damages to the engine because of bad cylinder. They also said there were some coolant and other substance leaking onto the coil, wires causing damage to the engine, also in a short time the spark plugs and coils will be effected again. The mechanic said this can be very expensive to repair and I can't use my remote starter while the engine light is on this is so inconvenience. I am so upset I worked hard at keeping up repairs, keeping van nice and clean inside and out, I was just to the point of paying off my car loan off finally owning the van. Now this situation forcing me to make a decision keep my investment or trade it off, get back into debt and having a large car note, I don't want that I am so heart broken over this situation and not having the money to fix the van it's just to much. I was blind sided never, I would never thought this would happen to me and my family of six. OMG!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498376December 21, 2022
STRUCTURE:BODY
Passenger side sliding door will not open. It is stuck in the lock position and will not unlock even after attempting both manual and electronic unlocking. Faulty lock actuator likely cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495661December 1, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493814November 16, 2022
ENGINE
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle was stalling despite depressing the accelerator pedal. No warning lights were illuminated. The contact stated that he replaced the coils and spark plugs; however, the failure recurred, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and after performing a compression test, the contact was made aware of a misfire in cylinder #2. The vehicle was taken to another independent mechanic and the previous diagnosis was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493713November 15, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2017 Dodge Grand Caravan. The contact stated her children were able to open the passenger’s side sliding door while the vehicle was locked, and the contact noticed that the door would not lock securely as designed. On another occasion, while trying to open the driver’s side sliding door, the door would not unlock. The contact unlocked the vehicle with the key fob, but the door would not unlock. The contact also attempted to unlock the door manually, but the door failed to unlock. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. No additional assistance was provided. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492613November 7, 2022
AIR BAGS
Airbag light is constantly on. Took vehicle to a repair shop. They scanned code B1C27-13 and found that drivers side wiring harness needs to be replaced. They contacted Chrysler and was told part wouldn't be available for at least a year. Airbags will not deploy if an accident should occur. This is a definite safety issue that should be fixed immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492615November 7, 2022
SUSPENSION
The rear sway bar mount on frame had completely broken off and the sway bar was making a loud clunking sound as we were driving which caused difficulty to control the vehicle. Upon inspection, mechanic found that the sway bar had broken away from the bottom axle area. This caused the body of the vehicle to be off center which caused the vehicle to rub the left tire which in turn rubbed the fuel neck and rubbed off the protected rubber coating. It was advised to not drive the vehicle as it was not safe. We have an independent mechanics report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491458October 29, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
About 7 months ago the drivers side rear door would not open , after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working , that could be dangerous. Well today the passengers rear sliding door quit opening , so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you , to see that this van doors get repaired, thank you.Mike
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490950October 26, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door could not be opened electronically or manually. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 60,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490429October 22, 2022
VEHICLE SPEED CONTROL, SUSPENSION, POWER TRAIN
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489401October 15, 2022
ELECTRICAL SYSTEM
The driver rear sliding door locking mechanism failed in the locked position preventing the door from functioning. The passenger front door lock actuator has failed preventing normal functioning of the door lock causing the car to remain unlocked after pressing the door lock buttons as well as preventing the door from unlocking if the door lock was manually locked. The van is available upon request for inspection and has not been repaired due to high cost and repair time necessary. We’ve also been unable to find replacement parts locally. Malfunctioning of the locking mechanisms puts passengers of the vehicle at risk if there was to be an emergency or accident and the door is unable to be opened. We are concerned about experiencing further issues with locking mechanism failures in the unaffected doors. We have not had the issue inspected by the dealer as our vehicle is outside of the warranty period. There are no warning lights or indicators for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488390October 7, 2022
UNKNOWN OR OTHER
Buzzing sound when passenger side sliding door should unlock after removing key from dash (actuator failed/failing), door stays locked. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of this common failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488059October 5, 2022
POWER TRAIN
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at various speeds and coming to a complete stop, the vehicle would shut off. The check engine warning light was illuminated. The contact stated that the vehicle would restart, however, the vehicle would stall when driving from the complete stop at higher speed. The contact stated that he would shift into neutral (N) while at a complete stop and would then drive at approximately 15 MPH to prevent the vehicle from stalling. The vehicle was taken to two different independent mechanics who diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487025September 29, 2022
UNKNOWN OR OTHER
Sliding door power lock actuator failure. A buzzing sound is heard when locking and unlocking the doors of the vehicle. The locking mechanism of the vehicle is failing to properly lock and unlock the rear sliding doors. A nhtsa bulletin (attached) has already been issued for this issue covering certian 2015 to 2017 Dodge Grand Caravans. My vehicle is a 2017 model with the affected door lock actuators. Upon contacting FCA I was informed my vehicle does not show this extended warranty covering this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486655September 27, 2022
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
The contact owns a 2017 Dodge Grand Caravan. The contact stated the driver's side and passenger’s side sliding side doors and locks failed to lock as designed. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised him to have the vehicle diagnosed. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486743September 27, 2022
ELECTRICAL SYSTEM
Passenger sliding door buzzing and locking shut, creating a major safety issue not being able to get out quickly in an emergency. The door actuator on same year grand caravans were affected according to NHTSA recent probe. Chrysler is repairing those with inoperable doors, but my vin is not included in the 2022 bulletin! I have the same year van and same problem. The sliding door components are supposed to last the life of the vehicle and not break or jam doors within 4 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484016September 12, 2022
UNKNOWN OR OTHER
Driver side back sliding door stuck in lock position, does not open automatically or manually
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482752September 3, 2022
STRUCTURE:BODY
When I shut my car off and open the driver's side door there is a loud buzzing sound in the passenger side sliding door. Very annoying. I noticed there are quite a number of complaints with this problem on different websites. One person had to pay $680 to the dealership to have it repaired. It seems that this should be a recall issue. That is a lot of money.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482302August 31, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The passenger side sliding door lock is stuck in the unlock position, so I can't lock the door. The driver side sliding door lock is stuck in the locked position, so I cannot open that door. Both locks cannot be changed manually. In case of emergency a passenger would be locked in the car. Especially a child in a car seat. With the door that is stuck in the unlock position, this invites theft. I am seeing hundreds of complaints online with owners of Chrysler and Dodge Van's 2013 through 2018 experiencing the same issues. Why hasn't there been a recall on this safety issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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