Dodge Grand Caravan Complaints (2013)

472 consumer complaints on file.

#11349794August 17, 2020
AIR BAGS
THE FOLLOWING HAS HAPPENED TO MY CAR. THE AHR HEADREST WENT OFF, AND I WASN'T IN AN ACCIDENT. HOWEVER, DODGE CHRYSLER IS NOT WANTING TO ISSUE A RECALL SINCE A PERSON IS NOT AT RISK FOR INJURY. HOWEVER, COST TO FIX THIS HEADREST RUNS IN THE $500-$900 CATEGORY. AND IT'S A KNOWN ISSUE. SO WHY ISN'T DODGE CHRYSLER ACKNOWLEDGING IT? THE 'ACTIVE HEAD RESTRAINT' (AHR) HEADRESTS FOUND IN CERTAIN CHRYSLER VEHICLES AND MANUFACTURED BY GRAMMER AG SUFFER FROM A DEFECT. THE 65-PAGE LAWSUIT OUT OF FLORIDA ALLEGES THAT ALTHOUGH FCA US AND GRAMMER AG'S ACTIVE HEAD RESTRAINT IS MEANT TO SPRING FORWARD IN THE EVENT OF A REAR-END COLLISION TO CATCH A VEHICLE OCCUPANT'S HEAD TO PREVENT WHIPLASH, THE FEATURE CAN 'DEPLOY WITHOUT WARNING OR EXTERNAL FORCE FROM A COLLISION, AND FORCEFULLY STRIKE THE BACK' OF A DRIVER OR PASSENGER'S HEAD. DESCRIBING THE APPARENT DEFECT AS COMMON AND UNIFORM, THE CASE CLAIMS THE FORCE OF THE IMPACT TO THE BACK OF A VEHICLE OCCUPANT'S HEAD AND NECK CAN CAUSE SERIOUS INJURY AND CREATES AN ADDITIONAL ACCIDENT RISK SHOULD THE DEFECT MANIFEST SUDDENLY WHILE A VEHICLE IS IN OPERATION. ACCORDING TO THE LAWSUIT, THE CAUSE OF THE DEFECT IS THE FAILURE OF A 'CHEAP PLASTIC COMPONENT' INSIDE THE DEFENDANTS' AHR. SPECIFICALLY, THE FEATURE CONTAINS A PLASTIC BRACKET THAT ACTS AS THE TRIGGERING MECHANISM AND HOLDS THE FEATURE'S SPRING-LOADED RELEASE IN PLACE UNTIL A SENSOR SIGNALS THAT THE VEHICLE HAS BEEN HIT IN ITS REAR, THE CASE EXPLAINS. AS A 'COST-SAVING MEASURE,' THE PLAINTIFFS SAY, CHRYSLER AND GRAMMER AG DESIGNED THE AHR BRACKET WITH 'AN INFERIOR AND INEXPENSIVE FORM OF PLASTIC' THAT CAN CRACK AND BREAK DOWN PREMATURELY DUE TO THE 75 POUNDS OF CONSTANT PRESSURE APPLIED BY THE AHR'S SPRINGS ONTO THE BRACKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349723August 16, 2020
SEATS
THE HEADREST OF MY 2013 DODGE CARAVAN DEPLOYED WITH NO WARNING. IT WAS FRONT PASSENGER HEADREST . WE WERE GOING AT APPROX. 15 MPH. MY SON WAS IN THE FRONT PASSENGER SEAT AND OUT OF NO WHERE, THE HEADREST DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349172August 14, 2020
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR FAILED TO OPEN OR CLOSE WITH THE KEY FOB OR MANUALLY. ADDITIONALLY, THE TIRE PRESSURE WARNING LIGHT WAS ILLUMINATED DUE TO THE SENSOR BEING FRACTURED. THE CONTACT CALLED BUTTON CHRYSLER JEEP DODGE RAM (1220 E BLVD ST, KOKOMO, IN 46902, (765) 360-4063) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348814August 12, 2020
SEATS
PASSENGER HEADREST DEPLOYED WITHOUT IMPACT TO VEHICLE. INSPECTION OF HEADREST APPEARS THE THE PLASTIC STRUCTURE HOLDING RETAINING PIN HAS FAILED, DEPLOYING HEADREST. I BELIEVE THIS HAPPENED WITH THE VEHICLE PARKED IN DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343566August 5, 2020
SEATS
PASSENGER HEADREST DEPLOYED WHILE DRIVING ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342708August 1, 2020
SEATS
BOTH OF MY FRONT SEATS' HEADRESTS HAVE DEPLOYED (AT SEPARATE TIMES), WHEN THE VEHICLE WAS UNOCCUPIED, SITTING PARKED IN MY DRIVEWAY. THE PLASTIC CLIP THAT HOLDS THE MECHANISM CLOSED WORE OUT AND CRACKED OPEN, RELEASING THE HEADREST. I CALLED THE DEALERSHIP, BECAUSE THIS WAS CLEARLY A DEFECT. THEY SAID THE ENTIRE SEAT NEEDED TO BE REPLACED IT ESTIMATED $900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342006July 29, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT REAR AC EVAPORATOR WAS BLOWING HOT AIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE EVAPORATOR REAR AC EXPANSION VALVE AND THE REAR AC LINE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE AC EVAPORATOR VALVE AND EXPANSION VALVE WAS REPLACED. THE REAR AC LINE WAS NOT REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,244. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341198July 23, 2020
SEATS
THE DRIVERS SIDE HEADREST SPONTANEOUSLY EXPLODED WHILE THE VEHICLE WAS STATIONARY. AFTER GETTING OFF WORK I GOT IN MY VEHICLE WHICH WAS PARKED IN A PARKING LOT, LUCKILY I TOOK A MOMENT TO MAKE A PHONE CALL WHILE STILL PARKED, AS I BENT FORWARD TO FIND MY PHONE THE HEADREST EXPLODED, THANKFULLY NOT HITTING ME IN THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339504July 15, 2020
SEATS
THE DRIVER'S ACTIVE HEAD RESTRAINT SEEMS TO HAVE BEEN DEPLOYED SPONTANEOUSLY. I DID NOT WITNESS THE OCCURRENCE, I NOTICED THE HEADREST WHEN ENTERING MY VEHICLE ONE MORNING. MY 2013 DODGE GRAND CARAVAN HAS NOT BEEN INVOLVED IN ANY SORT OF COLLISION. I AM UNABLE TO FIND ANY RECALL INFORMATION FOR THIS OCCURRENCE, AND I BELIEVE THAT THERE SHOULD BE A RECALL PLACED FOR THIS BY CHRYSLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337382July 3, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I WAS DRIVING ON CITY STREET AT APPROXIMATELY 40 MPH. THE ENGINE UNEXPECTEDLY SHUT DOWN AND I LOST POWER STEERING AND POWER BRAKES, NEARLY LOSING CONTROL OF THE VEHICLE. THE ROAD WAS FLAT AND STRAIGHT, CLEAR WEATHER CONDITIONS. I AM CONCERNED THAT THIS IS RELATED TO THE RECALL R03 (FORMERLY L25): IGNITION SWITCH MAY TURN OFF SAFETY PROBLEM ON OTHER CHRYSLER/DODGE MODELS. THIS IS EXTREMELY DANGEROUS AND NEEDS TO BE ADDRESSED IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337196July 2, 2020
POWER TRAIN
HAVING TRANSMISSION PROBLEM. TOOK IT TO A TRANNY SHOP THEY SAID I NEED A NEW TIPM. I CALLED LOCAL DODGE STORE AND THEY SAID IT COST $965 NEW AND IT IS BACK ORDERED. DODGE HAS HAD THIS PROBLEM FOR YEARS WITH THEIR TIPM'S AND THIS SHOULD OF BEEN RECALLED A LONG TIME AGO. VEHICLE STALLS AT ALL SPEEDS AND COULD CAUSE A PROBLEM OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337249July 2, 2020
SEATS
ONE DAY, I FOUND MY DRIVERS SEAT HEAD REST HAD COME OPENED. WHEN LOOKING TO SEE WHAT CAUSED THIS, IT SAID THAT YOU WERE REAR ENDED? I WAS NOT REAR ENDED! NOW MY AIR BAG LIGHT IS ON? I HAD ASK A DODGE DEALER ABOUT IT , AND HE SAID THAT IT WOULD COST A THOUSAND DOLLARS TO FIX IT? WHEN READING ABOUT THE RECALLS ON IT, I READ WHERE THE CLIPS ARE BREAKING. MAKING THE HEAD REST TO COME OPEN, AND THE AIR BAGS NOT WORKING? PLEASE CAN YOU HELP ME WITH THIS PROBLEMS? I DON'T FEEL THAT IT IS MY FAULT? THANK YOU [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337056July 1, 2020
AIR BAGS
THE SAFETY HEADREST DEPLOYED IN OUR 2013 GRAND CARAVAN. THE VEHICLE WAS NOT IN USE, STATIONARY AND PARKED IN DRIVEWAY, NOR WAS IT HIT BY ANOTHER VEHICLE. IN LOOKING AT THE HISTORY OF THIS MAKE AND MODEL, IT APPEARS THAT THIS IS A KNOWN ISSUE WITH THIS VEHICLE. SUCH OCCURRENCES ARE DANGEROUS AND NOT SURE WHY A RECALL HAS NOT BEEN ISSUED ALREADY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330550June 24, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING ON A BUMPY ROAD, THE IGNITION WAS JARRED AND SHIFTED TO THE OFF POSITION CAUSING THE VEHICLE TO TURN OFF. DARCARS CHRYSLER DODGE JEEP RAM OF ROCKVILLE (755 ROCKVILLE PIKE, ROCKVILLE, MD 20852, (301)424-1700) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330064June 22, 2020
SEATS
DRIVING ON 6/22/20 ON HIGHWAY, GOING 70 MPH, WHEN DRIVER SIDE HEADREST POPPED OPEN. THERE WAS NOTHING NEAR IT (EXCEPT MY HUSBAND'S HEAD) WHEN IT POPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329904June 21, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
FOR THE LAST FEW YEARS THE VAN JUST TURNS OFF WHILE WE ARE DRIVING IT. COMPLETELY TURNS OFF- WE COULD BE DRIVING ON A SIDE STREET OR GOING 75 MPH ON A HIGHWAY. IT'S TERRIFYING. WE'VE TRIED TO HAVE IT CHECKED AND FIXED BUT IT DOESN'T SHOW UP IN THE CODES WHEN THE MECHANIC CHECKS IT. THIS IS A TERRIBLE SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328541June 12, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED BEFORE THE RPM REVVED UP AND THE VEHICLE ACCELERATED AT A HIGH RATE OF SPEED. THE VEHICLE WAS TOWED TO JT JEEP DODGE LOCATED AT 4838 SUNSET BLVD, LEXINGTON, SC 29072, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS METAL SHAVINGS FOUND IN THE TRANSMISSION AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 220,000. THE VIN WAS NOT INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327865June 8, 2020
STRUCTURE:BODY
REAR DRIVERS SLIDING DOOR BUZZES AND REMAINS IN A LOCKED POSITION. THIS HAPPENS WHEN USING THE FOB TOO. THE VAN AUTOMATICALLY LOCKS WHEN YOU REACH ABOUT 25 MPH. MOST OF THE TIME I GET A LOUD BUZZING FROM THAT DOOR WHEN IT DOES. SOMETIMES YOU CAN MANUALLY UNLOCK IT BUT MOST TIMES NOT. I HAVE READ MORE PEOPLE THAN ME ARE HAVING THIS ISSUE WITH A RANGE OF YEARS FOR THE DODGE CARAVAN. I HAVE MY GRANDSON WITH ME MOST OF THE TIME AND THAT IS THE SEAT HE IS IN. MY CONCERN IS IF THERE IS AN ACCIDENT AND THE DOOR CAN BE UNLOCKED THEN WHAT? I TRULY THERE IS A BIG SAFETY ISSUE GOING ON WITH THESE VEHICLES. PLEASE INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323679May 7, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE FUEL PUMP RELAY FAILED WHILE DRIVING AND THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE. THE CONTACT STATED THAT THE FOLLOWING DAY THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322557April 28, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OFF OF THE ROADWAY AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO APPLE CHRYSLER DODGE JEEP RAM OF HANOVER (200 EISENHOWER DRIVE HANOVER, PA, 17331, (717)637-1101), TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE CONTACT WAS CONCERNED THAT THE TIPM WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 79,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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