Dodge Grand Caravan Complaints (2019)

245 consumer complaints on file.

#11569812February 4, 2024
ELECTRICAL SYSTEM
My wife parked the van in our church parking lot. Turned it off and locked the doors like normal. Came out two hours later to see the front windows covered in smoke and the. Hitting the unlock button on the key fob opened the door to find the driver seat melted, center console, right half of steering wheel, driver window visor and roof melted and burnt. The fire of damage was only in that area the rest of the car has heat damage and smoke damage. But from under the driver seat and up completely melted away. This just happened today Feb 4, working though USAA insurance company to figure out the way forward.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11569059January 31, 2024
ENGINE
Check engine light came on. Had it looked at and fixed. Misfire cyclinder 2. Had all sparks plugs and coils replaced. Engine light keeps coming on and off. Had it looked at by a dodge dealership who said they have fixed dozens of 2018-2019 dodge grand caravan for this same issue. They are having to go in a completely replace the top of the motor. This is a $5,000 repair. Not cheap at all for a $22,000 vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562924January 1, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
My engine light came on reading stated #2 misfire. I have had spark plugs, wires, coil boot intake gaskets replaced. Now #2 misfire is reading a permanent code. I need to know why this is not a recall on my van there are reports of thousands of Dodges having this happen and has become quite costly for me. I'm afraid to drive the vehicle because it could apparently cause my valves to crack and cost a large amount of money to repair I'm [XXX] very sickly, I also still make payments on the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561046December 20, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
the vehicle has a permanent cylinder 2 misfire. the misfire has at times produced an unexpected change in the vehicle's acceleration which could be dangerous in certain traffic conditions. The vehicle has been inspected by an independent service center who determined that the source of the misfire is either a mechanical component inside the engine or part of the valve train. I have been told that this issue could result in sudden engine lockup during operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559574December 11, 2023
SEATS
I was trying to roll the 3rd row seats in my van into the storage area, when trying to get the headrest to be in a lower position (in order to stow) the headrest snapped forward quickly and hit my niece in the face. She was inside the vehicle trying to put the 3rd row seats down. Thankfully her nose is not broke, but she hurt it pretty bad. There is no warning that this could happen and I think it is a safety issue.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11558864December 6, 2023
ENGINE
I had a check engine light come on for a misfire in cylinder 4. I replaced all the things needed to get this check engine light off and it still comes in for the same issue. My car is now currently at the dealer I purchased it feom so they can do further inspection. I decided to do some research online and found out that multiple people have been experiencing the same issue. I paid more then enough to try and get this issue resolved yet it still continues. I believe as well as others that this should be looked into as a possible recall of some sort due to multiple owners of the same vehicle having the same exact issue. I've also had my transmission replaced because after the light first came on a few days later the transmission went. I feel this can be a safety issue as well because the car can stall and shut down due to the misfire continuing to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558873December 6, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On 2019 Dodge Grand Caravan the side sliding door does not lock. When van is locked, the side sliding door can be opened from the outside (similar issue was reported on 2016 models) while van is supposedly locked. Safety and theft problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558601December 5, 2023
ENGINE
The engine on my 2019 Dodge Grand Caravan is skipping, running rough, and is unreliable. This is a safety issue due to the improper operation of the engine when pulling out into busy roadways. The check engine light is on. Auto technician found Diagnostic trouble code (DTC) P0302 “Cylinder #2 Misfire Detected.” The technician replaced the necessary components to repair this fault code and cleared the DTC from the ECM. The check engine light continues to come on with an active Diagnostic trouble code (DTC) P0302. Engine continues to misfire, skip, and is unreliable. A quick google search will show that there are thousands of people with the same exact issue. This is a manufacture defect and a safety concern. Pulling out into a busy roadway with this unresolved vehicle issue could potentially cause injury to myself, my wife, or my four children. Furthermore, any accident or injury to customers that purchased this product believing it to be a safe vehicle for their family would be negligence on Chrysler’s part because this issue has been known. This is wording straight from the manufacturer’s sales brochure, “For more than three decades, Grand Caravan has been the go-to vehicle for parents, weekend warriors and small business owners.” “Simply put, no other vehicle holds the confidence of families, their hobbies and their livelihoods with as much ease. In our opinion, nothing tops this original. Take control of any situation with the power that comes from 283 horsepower”. This was marketed and sold as the “go-to vehicle for parents”. I would think that this go-to vehicle would be safer. Simply put, Chrysler claims that “no other vehicle holds the confidence of families, their hobbies and their livelihoods with as much ease” I can tell you when I pull out into a busy intersection or highway and I fell this vehicle skipping and hesitating, it doesn’t give me very much “ease” or “confidence”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552379October 28, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Misfire cylinder #2 all components have been replaced yet the problem still exists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552252October 27, 2023
UNKNOWN OR OTHER
Sliding passenger door does not lock. If the car is locked and someone opens that door, the alarm goes off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551443October 23, 2023
UNKNOWN OR OTHER
The passenger side door actuator, which is responsible for unlocking and locking the door, has failed on my van. The door remains in the unlocked position and will not close. The previous poses a risk to the safety of my family since the lock will not engage. The problem with the actuator is that it does not allow the automatic locks to engage, which Dodge has installed to prevent carjackings. This issue arose approximately two months ago, and after searching online, I have noticed that this is a common failure on Dodge Grand Caravan models from the 2010s to their last year of production. My van is a 2019 model; the door actuator failed shortly after the warranty expired. The local Chrysler Jeep Dodge Ram FIAT Dealership quoted me a minimum of $1200 to fix the problem. In the past, they issued a warranty extension from 3 years or 36,000 miles to 15 years / 150,000 miles for failed actuators; they limited it to 2015-2017 models. The warranty bulletin is posted on the NHTSA website; it is dated November 10, 2021 Hopefully, you can help. My issue with the unlocked position is bad; there are others whose doors remain in the locked position, posing a serious risk, especially when people find themselves in accidents in those Dodge Grand Caravans with failed actuators.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550526October 17, 2023
ELECTRICAL SYSTEM
On my 2019 dodge grand caravan the sliding door, drivers side, became locked and would not open at all. Now I’m stuck with being unable to roll that window down without it malfunctioning completely open and shut. Then the passenger side door became stuck/locked and will not open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548086October 3, 2023
ELECTRICAL SYSTEM
The driver's side rear sliding door is stuck in the locked position so I'm not able to unlock the door. This goes for the button on the front door, the button on the key fob and manually unlocking it from the back seat. This is a huge safety issue. Someone could die if they couldn't get out in an emergency. From doing a quick search online, there are hundreds if not thousands of this same issue. Something must be done before someone dies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544289September 13, 2023
UNKNOWN OR OTHER
The lock actuator on the rear driver's side door has seized in the locked position. I have two small children that require car seats and assistance with seat belts. If there was an accident, I'd be unable to open said door to get my child out of the vehicle without having to go around and climb through the other side, around another car seat. The only indicator that there's something wrong is that the dash display says to unlock the door to open it. I've researched online and this appears to be a known issue that Dodge doesn't fix, but it seems to be quite a safety hazard that must be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543468September 8, 2023
ENGINE
this Dodge Caravan has an engine problem with cylinder 2 misfire that has occurred in numerous vans with this motor. this van was purchased to aid my handicap wife and will no longer pass the Georgia Emissions Test required to purchase a valid tag. i have spent the normal repair dollars for the basic items suggested, however, everyone with this problem considers it a manufactures defect. Social media is full of owners with the same complaint. this problem seems to occur just after the factory warranty has expired, so dodge is not wanting to cover the expense. to have a 2019 model vehicle that can not pass the safety emission test is quite up setting to me. There needs to be a recall on this issue or an exempt status for this vehicle, since Dodge is not standing behind their product. By the way, my family has 2 of these exact vans, and both are failing in the same manner. this failure is not an isolated problem, and we as consumers need help to correct this deficiency. i have been struggling with this for over a year now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539609August 20, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
Without any warning or problems leading up to this, the sliding door on my passengers side has become “locked” and cannot be opened. I used my keys, and buttons in the car, the door will not open. I even tried to use force and pull it open, but it has not worked. It is stuck in “lock”. This is a safety hazard because my children have to enter and exit on the drivers side now which is often the side facing the open street. Also makes it harder for me to get my child on that side strapped into his car seat. I have to reach back OR reach through his window to get him secured. I have not taken the car to a dealership for repairs because I don’t want to be charged for fixing a manufacturer defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538577August 15, 2023
ENGINE
The 2019 Grand Caravan shuts off while driving the steering will is hard to maneuver. It is very dangerous to have a car that stops with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537931August 11, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Electrical: Intermittently, the headlights will dim for a second then return to normal—whether at an idle at a traffic light/stop sign, or at highway speeds. The turn signal will also pause briefly, breaking the normal clicking rhythm. Sliding door: The sliding door (Driver side) just began experiencing problems on 08/10/2023—upon completing the opening cycle, the door would not latch in the open position, accompanied by a clicking sound. When closing the door, it would stop short of latching closed—again accompanied with the clicking sound. It would click 3-4 times, then stop—the door remaining ajar. This happens regardless the mechanism used to operate the procedure: the button on the console above the dash, the button near the manual door opener (on center pillar), the button on the remote, as well as the exterior door handle. The door will open/close latching properly with manual operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536758August 6, 2023
UNKNOWN OR OTHER
The lock on the sliding back passenger door will not unlock manually or with any of the buttons in the car or fob.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534365July 25, 2023
ENGINE
The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. The contact was able to pull off to the side of the road. The contact was then able to restart the vehicle. The contact stated that the following day after the vehicle was parked, he attempted to start the vehicle, but the engine failed to turn over. The dealer was notified of the failure however, the contact was advised to take the vehicle to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 38,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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