Dodge Grand Caravan Complaints (2017)

414 consumer complaints on file.

#11545900September 21, 2023
UNKNOWN OR OTHER
2017 Dodge Grand Caravan. Check engine light reading code P0302 (cylinder 2 misfire). Mechanic replaced spark plugs and coils, but car is still throwing same code. This is appears to also be an issue with a recall on other year models of Dodge Grand Caravans. Mechanics unsure what to do as components have already been replaced and engine light comes back on after clearing code repeatedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544385September 13, 2023
AIR BAGS
Was on vacation and when I returned from a 9 day trip my car, which had not been drove at all, the drivers side head rest had popped out. This is part of the air bag system. That happened July 2023. September 13, 2023 at 6:01 pm I was driving down the road and my passenger head rest popped out hitting my daughter in the back of the head. The noise it made scared me to death. I am no longer covered under any type of warranty and now expected to pay for something that is a manufactured defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544154September 12, 2023
ELECTRICAL SYSTEM
The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543650September 10, 2023
ENGINE
Cylinder 2 Random mis-fire. Began fall 2022. Multiple attempts to repair failed. Cylinder head replaced in Feb/Mar 2023. September 10, 2023 same issue reoccurred. Engine began to mis-fire violently, needed to be towed back to Dodge dealership where original repair was completed. Mileage at the time of the head replacement 91205. Mileage when problem reoccurred 97108.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542692September 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When locking and unlocking the doors or using the automatic lock when the car is in drive, the driver side sliding door either will not unlock at all (even manually) or when it automatically locks and unlocks it makes an aggressive vibration sound and does not work. I have to go through the passenger side sliding door to take the car seat out of the van. If it were an emergency and I needed to open the rear door it would cause a serious safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541632August 30, 2023
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding door on the driver’s failed to close as needed. The contact took the vehicle to the dealer to be diagnosed and the contact was informed that the sliding door actuator had failed and needed to be replaced. The vehicle had not been repaired. The contact learned of an Extended Warranty Coverage; however, the vehicle was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541483August 29, 2023
SEATS
I had just finished a 45 minute drive to work without incident. The vehicle was in park and idling in a parking lot, while I sat in the driver's seat. All the sudden the headrest smacked me in the back of my head and made a loud popping noise. After getting out to see what happened, I discovered my headrest had deployed the safety feature, of popping forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540340August 23, 2023
UNKNOWN OR OTHER
The left (driver's side) passenger sliding door will not open. The lock actuator seems to be frozen. It is available for inspection as needed. Safety concern is the limited egress from the vehicle. The problem has been confirmed by a dealer and is persistent. No warnings of any kind were present prior to the failure. The failure appeared in August of 2023. An appeal to MOPAR for a repair has been denied, in spite of the fact that other vehicles have had similar problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538984August 16, 2023
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving 40 MPH, the driver's side window collapsed into the door panel and failed to roll up. The vehicle was taken to the dealer, who diagnosed a failure with the window regulator. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 29,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537069August 8, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door failed to open as designed. The contact stated that the driver’s side sliding door made a buzzing sound while coming from the power lock actuator. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failures, but no assistance was offered. The contact was informed that the VIN was not included in an Extended Coverage for the failure. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536461August 4, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Transmission Went out Last year I just found out I could report it this seems to be a common issue with these Vans and would be nice to get some help with repair costs as I was told around 6k to repair. Also the flywheel has a crack in it I ordered a new oem replacement hoping the transmission shop can replace that while they do the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536186August 2, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
The rear drivers side slider door has locked shut and no amount of tries to release the lock will work. This is a major safety concern being that we cannot open the door manually or otherwise in case of emergency
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533516July 20, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The passenger's side sliding door lock switch is stuck in the locked position, so I can't open that door. There is a huge safety issue because the passengers can't open that door to exit, in case of an emergency. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number, because my car is newer by about a month. So, they don't want to honor the recall on my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533197July 19, 2023
STRUCTURE:BODY
My 2017 Dodge Grand caravan gt left sliding door has a faulty door actuator. Had the van for 6 years, I read that the 2016 had the same problem. I hear the funny sound when locking the door. It has started May 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530857July 7, 2023
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door failed to open from inside or outside. The contact stated that he was unable to open the door manually. The vehicle was taken to the dealer where it was diagnosed that the door lock actuator had failed and needed to be replaced. Additionally, the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530421July 5, 2023
UNKNOWN OR OTHER
On 7/2/2023 at approximately 12:04pm my family and I were driving home from church. My husband was driving and the driver's side head rest exploded, punching him in the back of the head while driving. We were very fortunate and no vehicle accident occurred. We were on the on ramp of Judge Tanner Blvd. in Covington, LA traveling to get onto Hwy 190 going north. First thing Monday morning on 7/3/2023, I called Dodge Corporation to report the incident and was given a case number (Case #86604720) and was told there was no recall on the head rest but to go to the dealership immediately. I brought my van to Rainbow Chrysler Dodge Jeep at 301 River Highland Blvd, Covington, LA 70433. At the dealership I was told this is a "common occurrence" and was covered under the extended warranty. I asked since it is a "common occurrence" why was it not recalled. I was told it is not deemed a safety hazard by Dodge. Seriously? Being punched in the back of the head while driving is not a safety concern by Dodge? My husband did have a headache for the rest of the day but his situation could have been much worse plus we could have been in an accident endangering our entire family (myself and 3 kids). I asked if I could get the passenger seat head rest replaced too and was told it's not covered unless it explodes. A recall needs to be made on these headrest before a fatal accident occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530010July 2, 2023
STRUCTURE:BODY
The sliding door power lock actuators fail. Making the door totally inoperable. This is the same issue that prompted Mopar warranty bulletin D-21-15. The dealer Jeff Belzer's Dodge of Lakeville MN. Service writer [XXX] says that this vin of vehicles is not in the bulletin. The vehicle is in the coverage period. It should be in the bulletin, should there be a fire or other emergency required to exit the vehicle. The safety issue is the same as the bulletin D-21-15, one could be trapped in the vehicle. I think that the not being able to open a vehicle door due to poor components would be a safety issue. And not just a warranty issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528904June 26, 2023
SEATS
The headrest on the front passenger seat randomly deployed due to design defect. The plastic housing that holds the pin broke under the regular stress of the spring causing the headrest to deploy without warning.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11527617June 18, 2023
ELECTRICAL SYSTEM
The rear drivers side door is locked shut. This is is serious safety issue in an emergency. Especially with small children. This needs to be recalled immediately
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526862June 13, 2023
STRUCTURE:BODY
My center doors on my mini van are inoperable. About 3 months ago, I tried to open the door to get my grandchild out of her carseat, and the door wouldn't open by the outside handle or the button on the control above. My dash would light up staying door must be unlocked to open...I pressed to unlock..and nothing happened. I had to enter through the drivers side to get her out. Today i went to the grocery store and i went to open the door with the remote keyfob and nothing happened. I tried to open the door manually with the outside handle and nothing ... so now both sides of my vehicle cannot open, very dangerous and now my van is useless carrying grandkids to and from . The Chrysler mini van had this same problem, and my friend had her automatic door accentuators replaced for free...there was a recall for this problem on earlier YEAR mini vans. This car is only 6 years old and its A Very dangerous situation now and a big inconvience as i cant enter the vehicle in tbe center to use the seats or stow away for transportiong large items. I called the dealership they want $1000-1500 .could be more couldbe less they said, .this is unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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