Dodge Grand Caravan Complaints (2002)

290 consumer complaints on file.

#10185618March 20, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, ENGINE AND ENGINE COOLING:ENGINE, STEERING:LINKAGES:TIE ROD ASSEMBLY, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR BAG LIGHT COMES ON RANDOMLY.AIRBAG FAULTY . DEALER REPLACED THEM AT COST $338.00. SHOULD HAVE BEEN COVERED WITH ONLY 44450 MILES ON 2002 DODGE GRAND CARAVAN. VERY DISSAPPOINTED WITH THIS VEHICLE,ALWAYS IN SHOP. ENGINE 4 TIMES,TIE ROD ENDS, BRAKE CALIPERS ,AIR CONDITION COMPRESSOR LOCKED UP. ETC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183967March 1, 2007
AIR BAGS
MALFUNCTIONING CLOCKSPRING IN AIR BAG. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180949January 28, 2007
SUSPENSION:FRONT:STABILIZER BAR, STEERING:LINKAGES:TIE ROD ASSEMBLY, EQUIPMENT:MECHANICAL
REPLACEMENT OF BOTH LINK SWAY ELIMINATORS AND BUSHINGS AND NUTS ALL WERE LOOSE AND WORN, THIS IS THE THIRD TIME REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178706January 15, 2007
SUSPENSION
BALL JOINTS ARE BAD LEADING TO A VERY ROUGH RIDE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177267December 28, 2006
ELECTRICAL SYSTEM
1) 2002, DODGE GRAND CARAVAN, "SPORT" EDITION WITH V6 3.3L ENGINE, 76,600 MILES. WIFE WENT TO WORK AND PARKED VAN AS USUAL. 2A) CO-WORKERS NOTICED THE VAN'S WIPERS WERE ON; VAN HAD STARTED ALL BY ITSELF AFTER BEING PARKED WITH IGNITION TURNED OFF, KEY REMOVED, AND DOORS LOCKED. TO GET THE ENGINE STOPPED AGAIN, VAN WAS PUT INTO GEAR AND TURNED OFF, THEN PUT INTO PARK TO REMOVE KEY. THIS HAPPENED SEVERAL TIMES THAT DAY. 3A) WIFE TOOK VAN TO CHRYSLER DEALER WHERE IT WAS PURCHASED. DEALER CHARGED 3 HOURS OF TROUBLESHOOTING LABOR AND ONLY FOUND THAT THE ABS CAB WAS IN NEED OF REPLACEMENT. DEALER ORDERED ABS CAB. DEALER COULD NOT FIND CAUSE OF THE STARTUP/RUNNING WITH NO KEY IN IGNITION. 2B) 6 DAYS LATER (DEC. 21, 2006) VAN WOULD NOT TURN OFF AFTER DRIVING ~300 MILES. ALSO, THIS TIME ALL THE ACCESSORIES SUCH AS THE CABIN FANS, RADIO, WIPERS, AND INTERIOR LIGHTS CAME ON EVEN AFTER THE KEY WAS REMOVED FROM THE IGNITION. ALL ACCESSORIES EXCEPT INTERIOR LIGHTS COULD BE TURNED OFF WITH THEIR RESPECTIVE SWITCHES. +BATTERY CABLE WAS DISCONNECTED TO GET LIGHTS OFF. VAN WORKED FINE FOR THE NEXT 3 DAYS. DEC. 24, 2006, VAN WOULD NOT STOP RUNNING ONCE ON THE RETURN TRIP AFTER KEY WAS TURNED OFF. AFTER ARRIVING HOME AND VAN WAS PARKED WITH ENGINE OFF, ALL ACCESSORIES CAME ON, BY THEMSELVES, AFTER A PERIOD OF TIME. +BATTERY CABLE WAS ONCE AGAIN DISCONNECTED TO PREVENT FURTHER MALFUNCTION. 3B) ANOTHER APPOINTMENT WAS MADE FOR JAN. 4, 2007 TO REPLACE THE IGNITION AND/OR THE KEY CYLINDER SWITCH AT THE DEALER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176347December 17, 2006
SUSPENSION:FRONT
I BOUGHT A 2002 DODGE GRAND CARAVAN AT AROUND 87K IN 2004. AT THE TIME I WAS AWARE THAT THERE'S A KNOCKING NOISE UNDER THE HOOD. I THOUGHT MAYBE DUE TO THE HIGH MILEAGE. I'VE BEEN A LOCAL DEALER FOR REGULAR SERVICES SINCE THEN AND NO ONE EVER TOLD ME THERE'S A PROBLEM WITH THIS. UNTIL AROUND SEPTEMBER I WENT TO THE DEAL HAD TRANSMISSION FLUID CHANGED AND A PERSON FROM THE SERVICE DEPARTMENT WANTED ME TO REPLACE SWAY BAR LINKS AND BUSHINGS FOR MY VEHICLE. I DIDN'T KNOW WHAT WAS THIS ALL ABOUT SO I ASKED A LIST OF PARTS THAT HE REQUIRED ME FOR REPLACING. I WENT HOME AND DID SOME RESEARCH ON THESE PARTS AND FOUND MANY OWNER OF THIS CARS COMPLAINT ABOUT A KNOCKING NOISE FROM THIS MODEL. AN OWNER WAS TOLD TO REPLACE HIS SWAY BAR LINKS AND BUSHINGS AND HE DID WHAT WAS TOLD BUT THE NOISE IS COMING BACK AFTER 6 MONTHS. MY CO-WORKER BOUGHT HIS CHRYSLER TOWN & COUNTRY (2002 MODEL), WHICH IS THE SAME MODEL AS DODGE GRAND CARAVAN AROUND THE SAME TIME (2004) I BOUGHT MINE. IT'S MILEAGE IS AROUND 30K. HE GAVE ME A RIDE JUST 2 WEEKS AGO AND I FOUND THAT IT HAS THE KNOCKING NOISE TOO. MY WORRY IS WILL THIS A SAFETY ISSUE OR NOT? I'M SURE THIS IS A MANUFACTURED DEFECT FROM DAIMLER CHRYSLER AND JUST WONDERING WHY DC ISN'T RECALL THIS MODEL FOR HAVING THE PROBLEM FIXED? * THIS SHOULD BE A ALL YEAR ROUND INCIDENT EXCEPTS SUMMER (WHY?). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176071December 13, 2006
STEERING:RACK AND PINION
POWER STEERING FLUID LEAKING ON GARAGE FLOOR. DEALER SAID IT WAS THE POWER STEERING RACK AND THAT IT NEEDED TO BE REPLACED. CHYRSLER AGREED TO PAY FOR HALF OF THE REPAIR. 18 MONTHS LATER THE SYSTEM IS LOSING POWER STEERING FLUID. THE DEALER IS AGAIN SAYING THAT IT IS THE POWER STEERING RACK AND THAT IT NEEDS REPLACED YET AGAIN. CHRYSLER WILL NOT ASSIST IN ANY WAY ON THE $1,100.00 REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173521November 14, 2006
AIR BAGS:FRONTAL
PASSENGER SIDE AIRBAG DEPLOYED WITH OUT CRASH/IMPACT. DRIVER PULLED INTO PARKING SPACE AND TURNED OFF THE CAR. WHEN THE KEY WAS MOVED INTO THE OFF POSITION THE AIR BAG DEPLOYED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173185November 11, 2006
AIR BAGS
AT 42K MILES, THE AIRBAG LIGHT KEPT TURNING ON AND OFF. THE DEALERSHIP SAID "DRIVER SQUIB CIRCUIT OPEN" AND CHARGED ME TO REPLACE THE CLOCKSPRING. PROBLEM WENT AWAY FOR A WHILE. BUT NOW AT 72K MILES, THE PROBLEM IS BACK. WHY AREN'T THE 2002'S COVERED IN THE RECALL? MY SYMPTOMS ARE IDENTICAL TO THAT LISTED ON THE RECALL (WHICH ONLY COVERS UP TO 2000). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173294November 2, 2006
SERVICE BRAKES, HYDRAULIC
2002 GRAND CARAVAN BRAKES FAILED. *TS THE CONSUMER IS SEEKING MONETARY COMPENSATION FOR THE FLAWED BRAKING SYSTEM. THE CONSUMER STATED HE WAS NEVER NOTIFIED OF THE PROBLEM AND ONLY BECAME AWARE OF THE PROBLEM AFTER THE DAMAGE HAD ALREADY OCCURRED. THE IMPROPERLY DESIGNED BACKING PLATE ALLOWED WATER AND SNOW TO ENTER THE BRAKE DRUM ENCLOSURE AND WHEN THE TEMPERATURE DROPPED TO FREEZING THE BRAKE SHOES FROZE TO THE DRUM. THE SITUATION MOST LIKELY OCCURRED WHEN THE EMERGENCY BRAKE WAS APPLIED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165924August 18, 2006
EXTERIOR LIGHTING:HEADLIGHTS
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS WORKED INTERMITTENTLY. ON TWO OCCASIONS, THE HEADLIGHTS WENT OUT SUDDENLY WITHOUT WARNING. THE DEALERSHIP WAS INFORMED. UPDATED 09/13/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164651August 6, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOWS ON DRIVER AND PASSENGER SIDE INTERMITTENTLY STOP WORKING. PROBLEM HAS BEEN PRESENTED TO AUTHORIZED DEALER WITHOUT REPAIR DUE TO PROBLEM NOT BEING PRESENT WHEN BROUGHT IN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164109August 1, 2006
ELECTRICAL SYSTEM
GRAPHIC ILLUMINATION BULBS ON THE 3 ZONE CLIMATE CONTROLS FOR THE 2002 DODGE GRAND CARAVAN BURN OUT AND ARE NOT REPLACEABLE. THE ENTIRE CLIMATE CONTROL MUST BE REPLACED AT A COST OF OVER $500 BECAUSE A $0.50 BULB HAS BURNED OUT. LOSS OF ILLUMINATION ON THE CLIMATE CONTROLS RESULTS IN NOT BEING ABLE TO DETERMINE THE CONTROL SETTINGS. SAFETY HAZARD SINCE THE INSTRUMENTS ARE NO LONGER ILLUMINATED. NOT TOO MANY CONSUMERS ARE GOING TO PAY $500 TO RESOLVE A BURNED OUT INSTRUMENT LAMP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158803June 1, 2006
STRUCTURE, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I OWN A 2002 DODGE GRAND CARAVAN (WE HAVE HAD THE VAN FOR 3 MONTHS, THE PREVIOUS OWNER WAS AN 81 YEAR OLD LADY). OUT OF NOWHERE MY RADIO STARTED HAVING A MAJOR MALFUNCTION. WHEN I TURN ON THE VEHICLE THE RADIO IS AT FULL BLAST IF YOU TOUCH THE VOLUME KNOB IT GOES OFF BUT WHEN YOU TOUCH IT AGAIN I GOES BACK TO FULL BLAST. THERE IS NOTHING ABNORMAL THAT I HAVE DONE OTHER THAN USE IT LIKE EVERY ONE ELSE. I ALSO DISCOVERED A MYSTERIOUS PUDDLE ON THE PASSENGER FLOOR BOARD WHICH WHEN IT DRIED IT TURNED WHITE. THE FIRST THING I DID WAS TAKE IT TO THE DODGE DEALER AND TOLD THEM THE PROBLEM. THE FIRST THING THEY ASKED ME WAS IF I HAD A WARRANTY, I SAID NO. THEY TOLD ME THAT THERE WAS NOTHING THEY COULD DO. THEY SAID " WE DON'T HAVE ANYONE HERE THAT CAN LOOK AT IT AND IF WE DID WE COULDN'T FIX IT ANYWAY". THEY SAID " ALL WE CAN DO IS SELL YOU A NEW RADIO FOR $300". SO THEN I CALLED DAIMLER CHRYSLER, AND THEY SAID THE SAME THING AS THE DEALER. ABOUT A MONTH LATER I WAS GIVEN A RECALL NOTICE FROM AUTOSITE .COM, IT SAID THERE WAS A RECALL FOR MY YEAR AND MODEL VAN. (CAMPAIGN # 04V531000) I CALLED DAIMLER CHRYSLER BACK AND ASKED ABOUT RECALL AND REMINDED THEM OF MY PROBLEM. THEY SAID " YOUR SPECIFIC VEHICLE WAS NOT INCLUDED IT THAT RECALL AND THERE IS STILL NOTHING THAT WE WILL DO". I HAVE THREE CHILDREN ONE OF WHICH IS A FOUR MONTH OLD BABY THAT RIDE IN THIS VAN. I WOULD HATE TO THINK OF THE POSSIBLE HEARING DAMAGE THAT COULD CAUSE. I HAVE MANY FRIENDS WHO ARE LOOKING AT PURCHASING A NEW VAN AND WE HAVE TOLD THEM NOT TO BUY A DODGE BECAUSE OF THE CUSTOMER SERVICE THAT WE HAVE RECEIVED AND THE LACK OF HELP THAT DODGE HAS GIVEN TO US. WE ALSO JUST HAD TO REPLACE OUR TRANSMISSION THAT COST $1500 WITH ONLY 60,000 MILES. WE WOULD LIKE TO KNOW IF THERE IS ANYTHING THAT YOU CAN DO TO HELP US. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159469June 1, 2006
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CONSUMER REPLACED RADIO DUE TO MOISTURE DAMAGE WHICH CAUSED THE RADIO TO BURNOUT. *TS THE CONSUMER RECEIVED A RECALL NOTICE (04V531000) AFTER THE RADIO WAS REPLACED AND SENT THE ORIGINAL BILL TO THE MANUFACTURER FOR REIMBURSEMENT. THE CONSUMER CLAIM WAS DENIED BECAUSE THE RADIO WAS REPLACED WITH AN AFTERMARKET ONE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158669May 31, 2006
FUEL SYSTEM, GASOLINE
ON JULY 4, 2002 MY 2002 DODGE GRAND CARAVAN WAS INVOLVED IN A LOW SPEED ROLLOVER IN WHICH THE VEHICLE CAME TO REST UPSIDE DOWN. IN THE MINUTES FOLLOWING THE ROLLOVER THE VEHICLE CAUGHT ON FIRE AND BURNED COMPLETELY UP. MY WIFE AND 3 CHILDREN WERE TRAVELING IN THE VEHICLE WHEN THIS HAPPENED AND ALL 3 BY THE GRACE OF GOD WERE PULLED TO SAFETY BY PERSONS NEAR THE ACCIDENT. TWO MONTHS LATER I RECEIVED A RECALL ON THE VAN FROM THE DEALER INDICATING THERE WAS A RECALL ON THE FUEL SYSTEM TO REPLACE A PART THAT MAY CAUSE A FIRE IN THE EVENT OF A ROLLOVER. *NM
Crash:
Yes
Fire:
Yes
Injuries:
4
Deaths:
0
#10157783May 18, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE VACATIONING IN ATLANTA, GA. WE WERE BACKING OUT OF A PARKING SPACE AND EXPERIENCED A LOUD THUD. WE HAD DIFFICULTY IN GETTING OUR CAR TO GO FORWARD OR REVERSE. WE DROVE IMMEDIATELY TO A DODGE DEALERSHIP ABOUT 1 1/2 MILES DOWN THE ROAD. THEY CONFIRMED THAT IT WAS OUR TRANSMISSION. NO PRIOR PROBLEMS HAD BEEN EXPERIENCED WITH THE TRANSMISSION. WE HAD 64,000 MILES ON THE VAN, AND ALL WORK HAD BEEN KEPT UP ON THE VEHICLE. THE WARRANTY HAD EXPIRED. THE DEALERSHIP ESTIMATED THAT THE WORK WOULD COST BETWEEN $2900.00 TO REPAIR THE TRANSMISSION, OR $3500.00 TO REPLACE IT. THEY WOULD DETERMINE WHAT NEEDED TO BE DONE WHEN THEY PULLED THE TRANSMISSION. WE DECIDED TO GO DOWN THE STREET ANOTHER 2 MILES TO AN AAMCO TRANSMISSION SHOP. THEY ESTIMATED THE REPAIR TO BE $1400.00 TO REPAIR THE TRANSMISSION, OR $2900.00 TO REPLACE THE TRANSMISSION. WE DECIDED TO HAVE THEM DO THE JOB SINCE THE ESTIMATES WERE CONSIDERABLY DIFFERENT. FOUR DAYS LATER THE JOB WAS DONE, AND THE FINAL COST WAS $3000.00! THEY PUT A REBUILT TRANSMISSION IN. WE HAVE APPROACHED DODGE FOR A REIMBURSEMENT. THEY WILL NOT GIVE US A PENNY TOWARDS THE JOB. THEY CLAIM THAT HAD WE STAYED AT THE DODGE DEALERSHIP, A PARTIAL CONSIDERATION COULD HAVE BEEN WORKED OUT. SINCE WE DO NOT HAVE THE OLD TRANSMISSION, THEY SAY THAT WE CANNOT PROVE WHY THE TRANSMISSION FAILED. THIS VAN ONLY HAD 64,000 MILES ON IT......THIS SHOULD HAVE NEVER HAPPENED. AND WHY DID THE DEALERSHIP THAT WE TOOK IT TO, NOT TELL US THAT SOMETHING MIGHT HAVE BEEN ABLE TO BE WORKED OUT WITH DODGE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157559May 15, 2006
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DT*: THE CONTACT STATED WHILE PARKED AT A STOP LIGHT WHITE SMOKE CAME FROM THE HEATING VENT ON THE PASSENGER SIDE OF THE DASH BOARD. THE SMOKE BEGAN TO TURN BLACK AND FLAMES ERUPTED FROM THE DASHBOARD VENT. THE CONTACT PULLED OFF OF THE ROAD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE HOWEVER, THEY COULD NOT DETERMINE THE SOURCE OF THE FIRE. PRIOR TO THE INCIDENT, THE CONTACT SMELLED SOMETHING SIMILAR TO PLASTIC BURNING. THE CONTACT REPORTED THE SAME SMELL INTERMITTENTLY THREE TO FOUR MONTHS PRIOR TO THIS INCIDENT. THE DEALERSHIP DETERMINED THERE WAS A HOSE LEAKING FLUID AND IT WAS REPLACED. THE CONTACT DOES NOT RECALL THE TYPE OF FLUID LEAKING OR THE TYPE OF HOSE THAT WAS REPLACED. THE SMELL CONTINUED HOWEVER, THE DEALERSHIP COULD NOT DETERMINE THE SOURCE OF THE SMELL. UPDATED ON 05/30/2006. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10154938April 10, 2006
AIR BAGS
DT*: THE CONTACT STATED THE AIR BAG WARNING LIGHT STAYS ILLUMINATED. THE LIGHT OCCASIONALLY GOES OFF, BUT WHEN THE CONTACT HITS A BUMP IN THE ROAD, THE LIGHT ILLUMINATES AGAIN. THE DEALERSHIP DETERMINED THE CLOCK SPRING WAS BAD. THERE IS AN NHTSA RECALL, # 04V480000, REGARDING THE AIR BAGS. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153869March 28, 2006
STEERING:RACK AND PINION, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, EQUIPMENT
2002 DODGE GRAND CARAVAN SPORT WITH 35,000 MILES. RECALLED TWICE FOR STEERING FLUID HOSE REPLACEMENTS IN 2004. AFTER FIRST HOSE WAS REPLACED, MINIVAN STARTED LEAKING POWER STEERING FLUID. RECEIVED ANOTHER RECALL NOTICE FOR ANOTHER STEERING HOSE REPLACEMENT. TOOK IT IN TO HAVE THAT REPLACED, TOLD THEM TO LOOK INTO THE POWER STEERING FLUID LEAK, THEY SAID THEY WOULD. THEY FIXED THE RECALL HOSE, MADE NOT MENTION OF LEAKING FLUID. FLUID DID NOT LEAK FOR SEVERAL WEEKS, THEN STARTED LEAKING AGAIN. TOOK IT BACK IN FOR 3RD RECALL (RADIO VENT SLOTS), AS WELL AS SMOKING ENGINE AND AGAIN MENTIONED LEAKING POWER STEERING FLUID. DEALERSHIP SAID THEY'D LOOK INTO IT. DEALERSHIP CONDUCTED 27 POINT INSPECTION ON OWN WILL, DID NOT FIND LEAKING POWER STEERING FLUID (AUG. 2005). FLUID HAS BEEN LEAKING SINCE THEN. NOISE IN POWER STEERING CONSISTENTLY AUDIBLE, AND INCREASINGLY LOUDER AT ALL TIMES. NOW, DEALERSHIP SAYS THE RACK AND PINION ARE CRACKED AND NEED REPLACING. DEALERSHIP SAYS THIS IS IN NO WAY RELATED TO POWER STEERING HOSE RECALLS OR NEGLECT TO ADDRESS POWER STEERING FLUID LEAKAGE. AM TAKING MINIVAN TO INDEPENDENT TECHNICIAN FOR REVIEW OF RACK AND PINION AND OPINION ON NEXT STEP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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