Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11000430June 21, 2017
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. UPON ATTEMPTING TO OPEN THE VEHICLE'S SLIDING DOORS, THE SLIDING DOOR ON THE DRIVER'S SIDE FAILED TO OPEN. THE PASSENGER SIDE SLIDING DOOR FAILED TO LOCK AND MADE A LOUD BUZZING NOISE WHEN THE CONTACT ATTEMPTED TO LOCK THE DOOR. THE VEHICLE WAS TAKEN TO NAPLETON ELLWOOD CITY CHRYSLER DODGE JEEP RAM (1000 LAWRENCE AVE, ELLWOOD CITY, PA 16117) WHERE IT WAS DIAGNOSED THAT THE LOCKS ON BOTH SLIDING DOORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THEY COULD NOT ASSIST DUE TO THE EXTENDED USE OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993085June 4, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
DRIVING ON THE INTERSTATE, HAD TO APPLY BRAKES HARD, THEN HAD TO PUMP THE EXCELLERATOR AND THEN FLOORE IT TO GET GAS TO ENGINE TO RESUME MOMENTUM. AFTER THAT IT DOES IT DOES THIS INTERMEDIATELY, MAYBE FOR QUITE AWHILE THE SAME DAY AND NOT AGAIN FOR WEEKS. THE CHECK ENGINE LIGHT DOES NOT COME ON AND THERE ARE TIMES THAT THE RPM'S HAVE JUMPED UP TO 4 AND ALMOST 5, THE ENGINE SOUNDS LIKE A RACE CAR AND LITTLE MOVEMENT AND THEN QUICKLY LUNGES FORWARD, AT OTHER SOUNDS LIKE IT HAS SHIFTED AND YOU STILL HAVE NOT INCREASED IN SPEED. THE DEALERSHIP KEPT THIS VECHILE OVER A WEEK AND THEY HAD NO PROBLEMS. ANOTHER DATE IT WAS DOING THIS WAS ON AN EXIT RAMP FROM THE INTERSTATE IN CREEPING, STOP AND GO TRAFFIC. TAKEN STRAIGHT TO DEALERSHIP FROM THERE ACTING UP ALL THE WAY. VECHILE WAS NOT SHUT OFF WHEN REP FROM SERVICE DEPARTMENT WENT AS PASSENGER THERE WERE NO PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986110May 17, 2017
SEATS
THE 2016 DODGE GRAND CARAVAN WAS THE DIRECT CAUSE OF INJURY DURING APPROPRIATE AND EXPECTED USE OF THE VEHICLE. THE VEHICLE DID NOT MALFUNCTION. I WAS SITTING IN THE MIDDLE LEFT PASSENGER'S SEAT WHILE THE VEHICLE WAS IN PARK. I WAS NOT WEARING A SEATBELT BECAUSE THE VEHICLE WAS OFF AND IN A SAFE PARKING LOT. I ATTEMPTED TO ENGAGE THE RECLINING FUNCTION OF THE SEAT. THE SEAT FLEW FORWARD WITH EXTRAORDINARY FORCE UPON ENGAGING THE RECLINER LEVER. THE SEATS HAVE STOW-N-GO, A MECHANICAL FEATURE THAT FOLDS THE SEAT INTO THE FLOOR FOR STORAGE. THE LEVER TO ENGAGE STOW-N-GO AND THE LEVER TO ENGAGE RECLINE ARE THE SAME LEVER, AND THERE IS NO WARNING SIGN ON THE SEAT, IN THE VEHICLE, OR IN THE OWNER'S MANUAL. THE HEADREST FOLDED FORWARD, STRIKING ME IN THE BACK OF THE HEAD AND NECK, AND THE SEAT STRUCK MY BACK. I RECEIVED A CONCUSSION, WHIPLASH, AND PERMANENT HEARING DAMAGE AND TINNITUS DUE TO THE IMPACT. MEDICAL TREATMENT IS ONGOING TO DETERMINE SEVERITY OF COMPRESSED NERVES AND DAMAGE TO BONE, WITH SYMPTOMS PERSISTING FIVE MONTHS AFTER AND ARE CONSIDERED TO CONTINUE PERSISTING FOR MONTHS BY MEDICAL PROFESSIONALS BECAUSE OF THE TRAUMA DIRECTLY CAUSED BY THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10983298May 3, 2017
ELECTRICAL SYSTEM, POWER TRAIN
THIS VEHICLE WAS PURCHASED WITH LESS THAN 2K MILES ON IT AND IN THE MONTH TIMEFRAME I HAVE HAD IT, IT HAS STALLED 3 TIMES ON ME. ONCE WHILE DRIVING ON A BUSY ROAD AND TWICE IN MY DRIVEWAY. THE TIME ON THE BUSY ROAD WAS WHEN I WAS KEEPING UP WITH TRAFFIC AT ABOUT 40 MILES PER HOUR. THE SECOND AND THIRD TIME WAS WHEN I WAS IN MY DRIVEWAY AND I HAD NO SOONER STARTED THE VAN THAT IT SHUT OFF IMMEDIATELY. BOTH INSTANCES I HAVE HAD 1/4 TANK OF GAS. WHEN TOWED TO DEALER, NO CODES CAME ON SO I WAS TOLD THERE WAS NO WAY TO DETERMINE WHAT WENT WRONG WITH VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979897April 22, 2017
STRUCTURE:BODY
2016 DODGE CARAVAN ONLY 14000, MILE. DRIVING APPROXIMATELY 40 TO 45 MILES PER HOUR ON THE HIGHWAY. HOOD LATCH BOLTS ( ONLY TWO ) CAME FULLY OUT ,ALLOWING THE HOOD TO OPEN , SMASHING INTO THE WIND SHIELD , MAKING IT IMPOSSIBLE TO SEE AHEAD DUE TO THE HOOD BLOCKING THE VIEW.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10978836April 17, 2017
STRUCTURE:BODY:HOOD
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE HOOD OPENED WITHOUT WARNING AND CAUSED THE WINDSHIELD TO SHATTER. THE DRIVER SUSTAINED CUTS THAT DID NOT REQUIRE MEDICAL ATTENTION. THE POLICE WAS NOTIFIED, BUT THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN HOME ONCE THE HOOD WAS TIED DOWN WITH ROPES. THE CONTACT INSPECTED THE HOOD AND NOTICED THAT THE HOOD BRACKETS ON BOTH SIDES WERE MISSING BOLTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,100.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10971811April 11, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE FRONT DRIVER SIDE WHEEL HAD BECOME BENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE FRONT BEARING HAD FAILED CAUSING DAMAGE TO THE FRONT AXLE. THE CONTACT INDICATED THAT THE DAMAGE HAD OCCURRED WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946999January 23, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED AT VARIOUS SPEEDS, IT WENT TO THE FLOORBOARD THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INFORMED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,900. UPDATED 05/31/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940406January 8, 2017
ENGINE AND ENGINE COOLING, POWER TRAIN
BEGINNING ON 1/7/2017, 1) THE CHECK ENGINE LIGHT WENT ON WHILE MY WIFE WAS DRIVING ON THE SOB (135). 2) DODGE GRAND CARAVAN 2016 SHAKES (BUCKS) BETWEEN 25 MPH - 30 MPH. TODAY, 1/8/2017 1) I WOKE TO THE CHECK ENGINE LIGHT ON 2) DODGE GRAND CARAVAN 2016 SHAKES (BUCKS) BETWEEN 25 MPH - 30 MPH. 3) I CALLED CHRYSLER (1-800-853-1403) AT 11:11 AM 4) CHRYSLER SAYS MY VIN IS NOT PART OF (DODGE GRAND CARAVAN 2016) RECALL 5) I TOLD CHRYSLER I WILL RIDE THAT BUCKING DODGE GRAND CARAVAN 2016 ALL THE WAY TO CHRYSLER'S DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935976December 17, 2016
ELECTRONIC STABILITY CONTROL (ESC), WHEELS
VEHICLE HAS POOR TRACTION AND IS PRONE TO SLIPPING IN WINTER SNOW CONDITIONS. WHILE DRIVING AS WELL AS WHEN PICKING UP SPEED AT INTERSECTIONS THE VEHICLE IS PRONE TO SLIDING AND HAS POOR TRACTION WHEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926947November 18, 2016
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
PURCHASED THIS BRAND NEW SEVERAL MONTHS AGO. DROVE 8,000 MILES TO AND FROM WORK. TWICE WITHIN THE PAST WEEK THE VAN HAS COMPLETELY JUST TURNED OFF ON THE HIGHWAY. I HAVE NO IDEA WHY. I WAS JUST DRIVING DOWN THE HIGHWAY AND THE VAN JUST TURNED OFF. IT'S AS IF SOMEONE WERE TO GRAB THE KEYS AND TURN IT OFF. I PUT IT IN NEUTRAL AND RESTARTED AND KEPT DRIVING. FORTUNATELY, I WAS QUICK ENOUGH AND MY CHILDREN AND I WERE SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924156November 3, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
WHEN THE OUTSIDE TEMPERATURE IS 85-90 DEGREES, OUR VAN HAS A COMPUTER GLITCH. IT HAS OCCURRED BOTH WHEN FIRST STARTING THE ENGINE OR GOING DOWN THE ROAD. IT HAS HAPPENED SEVERAL TIMES BEGINNING JULY 2016. THE WIPERS COME ON AND CANNOT BE TURNED OFF. THERE ARE NO GAGES ON THE DASH AND THE DISPLAY READS "NO BUS." THE TURN SIGNALS AND BRAKE LIGHTS DO NOT WORK. THERE IS NO RADIO, A/C OR HEATER, AND SOME OF THE WINDOWS WON'T WORK. WE ARE NOT ABLE TO TELL HOW FAST WE ARE GOING WITH NO GAGES. THIS PROBLEM DID HAPPEN ONE TIME AS WE WERE GOING 75 MPH DOWN THE INTERSTATE. IT WAS TRULY AN UNSAFE SITUATION WITH NO TURN SIGNALS AND BRAKE LIGHTS AND NO WAY TO KNOW OUR ACTUAL SPEED. THIS LASTED FOR ABOUT 40 MILES UNTIL THE OUTSIDE TEMPERATURE DROPPED. WE HAVE HAD THE VEHICLE TO THE DEALER 6 TIMES FOR A TOTAL OF OVER 40 DAYS IN THE LAST THREE MONTHS. THEY WERE ABLE TO DUPLICATE THE ERROR ONE TIME FOR ABOUT 20 SECONDS BUT THE PROBLEM RESOLVED BEFORE THE TECH COULD GET THE SCANNER HOOKED UP. THE TIPM AND ANOTHER MODULE HAVE BEEN REPLACED BUT THE PROBLEM CONTINUES TO OCCUR. CHRYSLER CUSTOMER CARE HAS CLOSED OUR CLAIM, SAYING THAT BECAUSE THEY CANNOT DUPLICATE THE PROBLEM NOW THAT THE WEATHER IS COOLER, THEY CANNOT DO ANY MORE. OUR CONCERN IS THAT THE PROBLEM WILL ARISE AGAIN WHEN THE WEATHER WARMS UP NEXT SUMMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917251October 19, 2016
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE KEY WOULD NOT TURN OVER TO START THE VEHICLE. IN ADDITION, THE INSTRUMENT CLUSTER SHORTED OUT AND ALL THE GAUGES AND WARNING INDICATORS RANDOMLY FLICKERED. LASTLY, THE VEHICLE RANDOMLY STALLED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSAXLE OIL PUMP NEEDED TO BE REPLACED AND THAT THEY WOULD FURTHER DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908848September 23, 2016
UNKNOWN OR OTHER
THE VEHICLE'S REAR PASSENGER SLIDING DOOR WILL NOT UNLOCK EITHER FROM THE FOB OR FROM THE OUTSIDE OF THE VEHICLE. THIS VERY WELL COULD CAUSE A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905171September 10, 2016
POWER TRAIN
WHILE DRIVING ON INTERSTATE RPMS BEGAN JUMPING TO 5 AND 6 AND THE CAR WAS JERKING. PULLED OVER AND NOTICED TRANSMISSION FLUID LEAKING. THERE WAS NO DAMAGE TO THE VEHICLE TO CAUSE THIS. WE HAVE HAD THE CAR 3 WEEKS AND HAVEN'T EVEN MADE A PAYMENT YET BECAUSE IT IS BRAND NEW. I'VE FOUND RESEARCH WHERE OTHER DODGE CARAVANS ARE HAVING TRANSMISSION ISSUES AND THEY ARE BEING RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903222September 2, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897743August 22, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895018August 11, 2016
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V461000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885381July 17, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
7.5K MILES ON VEHICLE, MOVING FROM A PARKING SPOT THE ESC LIGHT CAME ON, THEN THE RACK AND PINION COMPLETELY SNAPPED. THE VEHICLE IS INOPERABLE. HAD MY FAMILY AND MYSELF BEEN ON THE HIGHWAY AND THIS HAPPENED WOULD'VE RESULTED IN SERIOUS INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873253June 8, 2016
STRUCTURE:BODY, SERVICE BRAKES, UNKNOWN OR OTHER
I WAS DRIVING AT 2 OR 3 MPH IN HEAVY TRAFFIC ON A CITY STREET AND THE CAR ACCELERATED WHEN I TOUCHED THE BRAKE. PRESSURE ON THE BRAKE PEDAL WOULD NOT STOP THE VEHICLE AND IT CRASHED INTO THE CAR AHEAD, PUSHING IT INTO THE SECOND CAR AHEAD. EVENTUALLY THE RPMS DROPPED AFTER THE COLLISION. FAULT CODE SHOWED HEADLAMP MODULE (TIPM)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Grand Caravan