Dodge Grand Caravan Complaints (2017)

414 consumer complaints on file.

#11581960April 9, 2024
UNKNOWN OR OTHER
Both sliding door actuators are malfunctioning. The door locks have to be manually locked and unlock. Searching the internet, I found that if the door is not lock, the door can disengage and fly open. This has not occurred and we keep the doors locked. I was told by the dealership that because my 2017 Dodge Grand Caravan was manufactured in Canada that the RT warranty does not pertain to my vehicle. This is a very expensive repair. Since both of my doors are affected, it could cost around $1,300 to repair both. If this was an isolated incident, I could understand having to pay for the repair. However, it seems to be a common problem. The part is defective and the cost should not be bared by the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579910March 28, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
It started off as the can stalling occasionally when I came to a stop. Then it became more and more frequent. Video is available to see the RPM move and then drop to 0. I then have to restart the vehicle which causes a delay which other drivers are not patient about. They immediately want to go and I have to flash my hazards and restart the van. Mechanical issue is unknown by the mechanic and dealer service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578932March 22, 2024
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
KEY FOB WILL NOT FUNCTION. NO ACESS TO INSIDE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577390March 14, 2024
STEERING, SERVICE BRAKES, ENGINE
Travelling at the speed of 55 miles per hour the vehicle seemed to completely shut off on its own, thus causing immediate loss of power steering and power brakes. I was able to very carefully bring the vehicle to a complete stop after a half a mile or so. Fortunately, I was travelling on a long straight county road without any surrounding traffic. Once I turned the ignition totally off and back on again at the side of the road, everything seems to operate as normal. No check engine light, no other warnings came on thereafter. After doing some research online I found customer complaints experiencing the very same issues with certain Dodge Grand Caravan vehicles, however Dodge doesn’t seem to have any sort of recall for this extremely hazardous issue. It seems like it may be a faulty ignition switch problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575228March 4, 2024
ELECTRICAL SYSTEM
The driver's side sliding door is stuck in the locked position and the passenger side sliding door is making a loud buzzing noise when unlocked which means that one is next to go out from what I read. If both of them get locked this poses a major safety issue getting small passengers out of the back in case of emergency. There have been many instances of this reported on these vehicles and even extended warranties issued but only for a select amount of vans even though it seems to happen on every one ever made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574261February 27, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the driver's side rear sliding door was stuck and failed to open. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574136February 26, 2024
ELECTRICAL SYSTEM
The automatic sliding rear door is stuck in the lock position causing it to not be able to open automatically or manually. This poses a huge risk of there was a vehicle fire or other incident that wouldn't allow my back seat passengers to get out of the car. The door will not lock or unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571319February 11, 2024
ELECTRICAL SYSTEM
There appears to be an electrical problem when locking/unlocking the doors, and a loud buzz occurs and at times, the doors hesitate to lock or unlock, which in my opinion, is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569528February 2, 2024
ELECTRICAL SYSTEM
Both electrical doors don't want to open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566077January 17, 2024
UNKNOWN OR OTHER
Car randomly stalled out without warning or signs of issues. We just purchased this used from Automax Hyundai. It has happened a total of 4 times this week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565470January 14, 2024
STRUCTURE:BODY
*The passenger side sliding door will no longer lock. It will not lock with the clicker, the indoor power lock or manually. *This is a dangerous risk as an intruder may be able to access the interior of my van even if my kids or I are in it. Also, because it doesn't lock it could open while the car is driving injuring someone, etc... *I have not yet had it checked at a dealer. I found MANY other complaints from people saying the same thing. I assumed there was already a recall for this and was very disappointed that is not the case. I did not check with insurance, etc.. as our warranty has already expired and it wasn't caused by an accident, etc. *There was no warning that this was going to occur. It worked one day and didn't the next. I first noticed the problem about 3/4 weeks ago and have been looking for information, etc.. on recalls or what to do with this. It is obviously a safety hazard and it was not caused by anything we did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560991December 19, 2023
ELECTRICAL SYSTEM
The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number. So, they don't want to honor the recall on my car. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is very high since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559121December 8, 2023
ENGINE
2017 Grand Caravan - check engine light came on at about 90000 miles. Confirmed that it is a cylinder 2 misfire. Repair shop indicates that the cylinder needs to be re-machined (or the entire engine replaced) and also indicated that the cylinder 2 issue is well-known with the Chrysler/Dodge engines and was part of a recall for earlier models. Estimated repair cost is $4K - $5K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557017November 27, 2023
ENGINE
Cylinder 2 misfire and breaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557110November 27, 2023
SEATS
The passenger headrest busted open. There was no warning or anything like that. Also prior to that my window fell in the door well. I took it to the dealership and paid for repairs. I am glad the window did not break while I was in the car. I am taking the car to the dealership this week concerning the passenger headrest.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555821November 18, 2023
UNKNOWN OR OTHER
door lock actuator failed - driver side sliding door - door stuck closed will not open
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554407November 9, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2017 Dodge Grand Caravan. The contact stated that upon entering the vehicle, the passenger’s side headrest opened without impact or a crash. There were no warning lights illuminated prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,787.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550056October 15, 2023
SEATS
Passenger seat neck head rest exploded without any warning or no vehicle accident. I was at a stop light when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549230October 10, 2023
ELECTRICAL SYSTEM
The contact owns a 2017 Dodge Grand Caravan. The contact stated when she attempted to start the vehicle there was no sound of the starter motor and the instrument cluster remained black when she turned the ignition on. The contact had attempted to jump start the vehicle and had to have the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the TIPM panel had failed. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 19V813000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545872September 21, 2023
ELECTRICAL SYSTEM
The passenger sliding door starting making a squeaky noise and now won’t open or even unlock. The lock actuator is not working causing this to be a safety issue. I know it was a recall on certain caravan but mine was not. Trying to figure out how it can be added in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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