Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11141389October 19, 2018
POWER TRAIN
TRANSITION SHIFTS HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141497October 19, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING APPROXIMATELY 19 MPH, THE TRANSMISSION FAILED AND THE RPMS RAPIDLY INCREASED FROM 2 TO 6 RPMS INTERMITTENTLY. IN ADDITION, THE MANUAL TRANSMISSION WAS SHIFTED INTO FIRST GEAR AND RETURNED TO THE DRIVE POSITION WITHOUT WARNING. ROSEVILLE CHRYSLER JEEP DODGE RAM (2805 LONGLAKE ROAD, ROSEVILLE, MINNESOTA 55113, (651) 383-1433) DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140838October 17, 2018
UNKNOWN OR OTHER
THE DRIVER'S SIDE REAR SLIDING PASSENGER DOOR IS PERMANENTLY LOCKED SHUT. EITHER FAULT ACTUATOR OR LOCKING MECHANISM. WILL NOT OPEN MANUALLY NOR WITH KEY FOB. PRESENTS DANGER ENTERING AND EXITING THE VEHICLE WITH KIDS IN CASE OF EMERGENCY. MANY CONSUMERS WITH SIMILAR ISSUES PER GOOGLE SEARCH OF SAME PROBLEM. APPEARS TO HAPPEN FREQUENTLY WHEN VEHICLES ARE JUST PAST MANUFACTURER WARRANTY. CAR WAS STATIONARY IN A PARKING LOT AND COULDN'T OPEN TO GET CHILD OUT. HAD TO CLIMB IN THROUGH THE BACK. I WILL BE FORCED TO HAVE DEALERSHIP FIX/REPLACE AS CAR IS TOO NEW FOR SECONDARY MARKET PART REPLACEMENT OR MECHANICS, AT A COST OF OVER $1100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139599October 11, 2018
STRUCTURE:BODY
WITHOUT WARNING, THE DRIVER SIDE POWER SLIDING DOOR LOCKED AND WOULD NOT OPEN. THE DOOR WOULD NOT UNLOCK ELECTRICALLY OR MANUALLY. IF THERE HAD BEEN AN ACCIDENT THE PASSENGERS COULD POTENTIALLY BE TRAPPED IN THE VEHICLE. THE VAN WAS NOT MOVING WHEN THE DOOR FAILED. IT COST $1250 TO REPAIR/REPLACE THE MECHANISMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139026October 8, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN IN ANY WAY. IT CANNOT BE UNLOCKED WITH KEYFOB, ELECTRICAL UNLOCK BUTTON, OR MANUALLY PUSHING THE LOCK. THE DOOR CANNOT BE OPENED BY PULLING ON THE HANDLE (INSIDE OR OUTSIDE), PUSHING ON THE DOOR OPEN BUTTON NEXT TO INTERIOR HANDLE, OR PUSHING THE DOOR OPEN BUTTON ON CEILING CONTROL PANEL. DOOR IS ENTIRELY UNUSABLE. THE VEHICLE WAS PARKED IN THE GARAGE OVERNIGHT WITHOUT ANY INCIDENT OR INTERACTION TAKING PLACE. THE DOOR WORKED THE EVENING BEFORE, THEN DID NOT WORK IN THE MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133464October 5, 2018
UNKNOWN OR OTHER
WHEN I GOT HOME FROM WORK ON 09.30.18 AND PARKED WE NOTICED OIL LEAKING UNDERNEATH THE VAN. WHEN WE TOOK THE VAN TO OUR MECHANIC, BECAUSE IT WAS OVER 36,000 MILES, 36,208 MILES TO BE EXACT, HE DISCOVERED A CRACKED OIL FILTER HOUSING. HE LET US KNOW THAT IT WAS A PROBLEM HE HAD REPAIRED ON SEVERAL OTHER VANS JUST LIKE OURS. WHEN HE CALLED A DEALERSHIP TO GET A REPLACEMENT PART HE WAS TOLD THAT THE PART WAS BACK-ORDERED BECAUSE THE DEALERSHIP WAS OUT OF STOCK. THEY HAD ALSO HAD TO REPLACE MULTIPLE OIL FILTER HOUSINGS AND COULDN'T KEEP THE PART IN STOCK. OUR MECHANIC CALLED ALL OVER WASHINGTON STATE AND GOT THE SAME ANSWER FROM EVERY DEALERSHIP. HE FINALLY WENT ONLINE AND FOUND A REPLACEMENT PART. MY VAN WENT INTO THE SHOP ON 10.01.18 AND IS STILL THERE. THE PART WON'T BE DELIVERED UNTIL 10.09.18 SO I WILL HAVE BEEN WITHOUT A VEHICLE FOR OVER A WEEK. PLEASE START A CAMPAIGN/RECALL ON THIS PROBLEM. OUR MECHANIC ALSO SAID THAT UNFORTUNATELY THE REPLACEMENT PART IS EXACTLY THE SAME PART AS WHAT IS ALREADY ON THE VEHICLE, A PLASTIC PLASTIC HOUSING, AND THAT WHEN HE REPLACES IT THERE IS A CHANCE THAT IT WILL CRACK AGAIN. WE NEED A REPLACEMENT FOR THIS PART THAT WILL NOT CRACK AND NEED TO BE REPLACED AGAIN. THIS IS A DIFFICULT PART TO REPLACE AS IT REQUIRE REMOVING THE MANIFOLD TO GET TO IT, CONSEQUENTLY IT WILL COST ME OVER $600.00 TO GET IT FIXED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133329October 4, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2016 DODGE CARAVAN. WHILE DRIVING 50 MPH, THE CONTACT STRUCK ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE FENDER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO KAMA'AINA MOTORS (400 E KAWILLI ST, HILO, HI 96720, 888-808-5270), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND WENT TO THE CONTACT'S RESIDENCE WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11133361October 4, 2018
STRUCTURE:BODY
DRIVER SIDE SLIDING DOOR IS STUCK IN THE CLOSED AND LOCKED POSITION. WILL NOT UNLOCK MANUALLY OR BY POWER UNLOCK SWITCH. NO CAUSE OR SYMPTOMS OBSERVED BEFORE THE FAILURE. THERE WAS NO MISTREATMENT OF THE DOOR. WE ALWAYS USE THE AUTOMATIC POWER CLOSURE AND LATCHING. THIS IS A SAFETY ISSUE. PASSENGERS CAN BE TRAPPED INSIDE THE VAN IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131714September 26, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
I PUT THE VAN IN PARK. GOT OUT TO WALK AROUND AND GET A CAR SEAT & THE VAN STARTED MOVING IN REVERSE (BACK UP CAMERA WAS NOT ON) SO I KNOW I PUT IT IN PARK. THE VAN HIT ANOTHER CAR BESIDE ME AND IF I WAS NOT ABLE TO STOP IT IN TIME IT WOULD'VE HIT MY APARTMENT COMPLEX BECAUSE IT WAS MOVING FAST ENOUGH TO GO OVER THE CURB BY ITSELF! I WATCH MULTIPLE KIDS ON A DAILY BASIS INCLUDING MY OWN AND THIS IS NOT SAFE! THIS SITUATION COULD'VE ENDED WAY WORSE!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11131116September 25, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
AZ - 2016 DODGE GRAND CARAVAN R/T, APPROX 63,500 MI. 2 WEEKS AGO I WENT TO START THE VEHICLE AND IT WOULDN'T START. I ASSUMED IT WAS THE BATTERY BECAUSE ITS A FAIRLY NEW VEHICLE. I GAVE IT A JUMP AND THE VEHICLE STARTED. I SET THE TIME AS IT HAD RESET TO 12:00AM BUT RADIO STATIONS WERE STILL PROGRAMMED. I WENT ON A 3HR DRIVE BACK HOME WITH NO ISSUES AND FIGURED THE BATTERY WAS CHARGED BY THE TIME I GOT HOME. BEFORE I WENT INSIDE FOR THE NIGHT, I ATTEMPTED TO START VEHICLE UP AND IT STARTED WITH NO ISSUES. THE NEXT MORNING I WENT TO START THE VEHICLE AND IT WOULD NOT START ON THE FIRST OR SECOND ATTEMPT. I NOTICED THE DISPLAY ON THE DASH WOULD ALTERNATE FROM "RUN" TO "OFF" EACH TIME I WOULD TRY TO START IT. THE THIRD TRY THE VEHICLE STARTED FOR A GOOD 3-5 SECONDS THEN DIED. THE NEXT ATTEMPT THE VEHICLE STARTED. I HAD THE SAME ISSUES AFTER WORK AND EACH TIME I WOULD THINK IT WAS THE BATTERY BECAUSE THE CAR WOULD TRY TO TURN OVER AND DASH WOULD ALTERNATE START TO OFF AND THE CLOCK ON THE RADIO WOULD RESET TO 12:00 AM. THIS HAS BEEN GOING ON FOR 2 WEEKS NOW, I REACHED THE POINT OF REPLACING THE ALTERNATOR. I ALSO HAD THE NEW ALTERNATOR AND BATTERY TESTED, BOTH TESTED GOOD. WHAT KEPT LEADING ME TO A BAD ALTERNATOR/BATTERY WAS THE FACT THAT THE CLOCK WOULD RESET AND THE FIRST FEW ATTEMPTS TO START THE VEHICLE WOULD NOT WORK. MY THINKING STARTED TO CHANGE AS THE DAYS PASSED. I THOUGHT THAT HAD IT BEEN A BATTERY OR CHARGING ISSUE THE BATTERY WOULD HAVE BEEN DEAD BY NOW. TODAY I WENT THROUGH THE SAME ROUTINE, TRIED TWICE TO START, THEN IT WOULD START THEN STALL, OF COURSE THE LAST TRY IT WOULD STAY ON. SAME THING IN THE EVENING, AFTER WORK, BUT THIS TIME WHILE DRIVING THE VEHICLE STALLED OUT WHILE DRIVING IN TRAFFIC AT 45MPH. NO WARNINGS OR CHECK ENGINE LIGHT, I PULLED OVER, VEHICLE STARTED RIGHT UP. A SEARCH OF THE SYMPTOMS LEAD ME TO TIPM ISSUES EARLIER MODELS WERE HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130411September 20, 2018
VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING 60 MPH APPROACHING AN INTERSECTION, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. THE VEHICLE WAS TAKEN TO DODGE OF BURNSVILLE (12101 HWY 35 W S, BURNSVILLE, MN 55337, (952) 894-9000) FOR DIAGNOSTIC TESTING, BUT NO FAILURE COULD BE FOUND. THE DEALER INFORMED THE CONTACT THAT THEY WOULD UPDATE THE COMPUTER SOFTWARE; HOWEVER, THE FAILURE COULD RECUR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 10,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129384September 13, 2018
UNKNOWN OR OTHER
IT STARTED SHAKING WHILE DRIVING ON THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122919August 28, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V814000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SHERMAN DODGE CHRYSLER JEEP RAM (7601 SKOKIE BLVD, SKOKIE, IL) WAS CONTACTED AND REFUSED TO REPAIR THE VEHICLE, CITING IT WAS THE CONTACT'S RESPONSIBILITY TO CONTACT THE COMPANY THE VEHICLE WAS LEASED FROM SO THEY COULD SEND THEM THE PART. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122965August 28, 2018
WHEELS
VEHICLE HAS SLIGHTLY OVER 17000 MILES AND FRONT TIRES ARE BALD. WE HAVE TAKEN TO DEALER FOR ALL SCHEDULED SERVICES AND TIRE ROTATIONS. LAST ROTATION OF TIRES 3/18 WITH NO COMMENT OR CAUTION FROM TECHNICIANS. DURING DISCUSSION WITH SERVICE MANAGER SHE HAD ALL SORTS OF EXCUSES FOR WHY THIS COULD OCCUR. I ASKED ABOUT THE TIRE WARRANTY AND SHE HAD NO INFO TO SHARE. ADDITIONALLY, CONVENIENTLY SHE COULD NOT FIND ANY RECORD OF OUR VEHICLE BEING TO THEM FOR SERVICE SINCE PURCHASE. I DO HAVE PROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122657August 27, 2018
UNKNOWN OR OTHER
THE PASSENGER SIDE HEADREST POPPED FORWARD AFTER THE PLASTIC THAT HOLDS THE STEEL PIN IN PLACE FAILED. I WAS JUST DRIVING DOWN THE ROAD WHEN I HEARD A LOUD BANG. THERE WASN'T ANY ROUGH ROAD, BUMPS ETC. AFTER I STOPPED TO INSPECT IT, I NOTICED THE BROKEN PLASTIC FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114963July 31, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE STOPPED AT A RED LIGHT AND ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO MOVE. THE CONTACT STATED THAT THE RPMS INCREASED AND THE VEHICLE HESITATED. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL FAILED TO RETRACT ONCE IT WAS RELEASED. AFTERWARDS, THE VEHICLE INADVERTENTLY ACCELERATED TO 55 MPH. AS A RESULT, THE CONTACT HAD TO PLACE THE GEAR SHIFTER IN NEUTRAL AND DEPRESS THE BRAKE PEDAL TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROADWAY SAFELY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT A TOW WOULD BE PROVIDED. THE MANUFACTURER PROVIDED CASE NUMBER: [XXX]. THE VEHICLE WAS TOWED TO ALLEN SAMUELS DODGE CHRYSLER JEEP RAM (201 W LOOP 340, WACO, TX 76712, (254) 848-6200) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *TT *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR CONSUMER STATED THIS WAS THE SECOND ATTEMPT TAKING MY 2016 DODGE GRAND CARAVAN TO THE DEALERSHIP TO FIND OUT WHY MY GAS PEDAL STUCK TO THE FLOOR OF MY VEHICLE. AND VEHICLE TENTS ACCELERATE AND PICK UP SPEED, RPMS REVVING UP WHILE DRIVING. THE ISSUE AND DEFECT AND MECHANICAL ISSUES STILL EXIST. I AM SCHEDULED FOR OCTOBER 16TH 2018. TO TAKE THE VECHICLE BACK TO ALLEN SAMUELS DODGE CHRYSLER FOR THE THIRD TIME. YOU WILL FIND ATTACHED INVOICE FROM MY LAST VISIT FROM THE ABOVE CASE. NOTHING HAS CHANGED. FAMILY LIFE IS AT STAKE HERE EVERY TIME WE GET BEHIND THE WHEEL OF THIS VEHICLE THIS IS WHAT WE HAVE TO WORRY ABOUT THE GAS PEDAL STICKING TO THE FLOOR AGAIN DRIVING WITH IS ON YOUR MIND IT'S NOTA PLEASANT THOUGHT. YET AND STILL BOTH TIMES THAT WE HAVE TAKING A VEHICLE IN TO GET A DIAGNOSTIC AND INSPECTION OF THE PROBLEM AND DEFECT WE TOLD THAT THEY CANNOT DUPLICATE THE PROBLEM. UPDATED 10/18/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114620July 30, 2018
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING, THE ACCELERATOR PEDAL BECAME STUCK AND THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT WAS ABLE TO SAFELY SHIFT THE VEHICLE INTO NEUTRAL AND MANUALLY PULL THE ACCELERATOR PEDAL BACK TO POSITION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO ALLEN SAMUELS DODGE CHRYSLER JEEP RAM (201 W LOOP 340, WACO, TX 76712); HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 34782747. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113679July 25, 2018
STRUCTURE:BODY
DRIVER SIDE SLIDING DOOR LOCK FAILED. DOOR IS SHUT AND LOCKED AND CANNOT BE UNLOCKED WITH KEY FOB OR BUTTONS ON DRIVER'S DOOR. DOOR CANNOT BE UNLOCKED MANUALLY, SLIDE LEVER WILL NOT MOVE. PASSENGER SLIDING DOOR LOCK IS MAKING LOUD BUZZING NOISE WHEN LOCKING OR UNLOCKING AND SOMETIMES HAS TO BE LOCKED/UNLOCKED MANUALLY. VEHICLE HAS NOT BEEN TAKEN TO DEALER YET/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111042July 12, 2018
POWER TRAIN
TRANSMISSION PUMP AT ABOUT 20-30 MPH THE TRANSMISSION DOES NOT SHIFT SMOOTHLY OR AT 40MPH IT SLIPS INTO NEUTRAL AND REVS TO 4000 RPMS BUT THE SPEED DOES NOT INCREASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110290July 9, 2018
POWER TRAIN
THIS IS WHAT YOU GET WITH DODGE!! - PURCHASED MY DODGE GRAND CARAVAN LESS THAN 2 YEARS AGO AND THE TRANSMITION IS GONE LESS THAN 1,000 MILES AFTER THE WARRANTY. THEY WILL NOT BE HELPING ME AT ALL.. LISTEN TO HOW THEY TREAT THEIR CUSTOMER'S BELOW!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Grand Caravan