Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11361305September 26, 2020
ELECTRICAL SYSTEM
THE DOOR LOCK ACTUATOR ON THE RIGHT REAR SLIDING DOOR HAS STOPPED WORKING. MY DOOR IS STUCK ON UNLOCK, AND IS UNABLE TO BE LOCKED, MANUALLY OR OTHERWISE. MY DOOR ALSO MAKES A LOUD BUZZING NOISE EVERY TIME I PRESS THE UNLOCK BUTTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361073September 25, 2020
ELECTRICAL SYSTEM
I HAD TO GO TO TOWN AT NIGHT TO GET GROCERIES FOR DINNER I PUT MY CHILD IN THE BACKSEAT. WE GOT TO THE GROCERY STORE I PARKED RIGHT AT THE STORE DOORS BECAUSE SOME PEOPLE WERE WALKING AROUND IN THE PARKING LOT, I GOT OUT OF MY VAN AND WENT TO GET MY CHILD OUT AND THE DOOR WAS LOCKED AND WOULD NOT UNLOCK. THE PEOPLE NOTICED ME STRUGGLING TO GET THE DOOR OPEN AND CAME TOWARDS US AND I JUST GOT BACK IN THE VAN AND LEFT. THIS IS A SERIOUS SAFETY HAZARD THAT DODGE SHOULD FIX! I PRAY NO ONE DIES DUE TO BEING LOCKED IN DURING AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360625September 23, 2020
STRUCTURE:BODY
THE DRIVER SIDE SLIDING DOOR WILL NOT OPEN AS THE LOCK APPEARS TO BE STUCK. CANNOT MANUALLY UNLOCK OR OPEN THE DOOR. VEHICLE WAS STATIONARY AS IT JUST RANDOMLY WOULD NOT OPEN ONE MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360524September 22, 2020
ELECTRICAL SYSTEM
IN TWO DIFFERENT OCCASIONS THE LOCK ACTUATORS WHAT BAD ON BOTH REAR SLIDING DOORS FOR THE PASSENGERS SIDE AND DRIVERS SIDE. THIS IS A COSTLY PROBLEM TO HAVE AND UNCALLED FOR ON A RELIABLE FORM OF TRANSPORTATION. I HAVE THE UNDERSTANDING BY TALKING TO THE MAINTENANCE MANAGER THAT THIS IS A PROBLEM FOR DODGE MINIVANS. THIS A DANGEROUS SITUATION FOR OWNERS DUE TO THE FACT THAT IN THE EVENT OF AN ACCIDENT YOU WOULD NOT BE ABLE TO GET YOUR LOVE ONES OUT ON TIME. AT THE TIME OF THE ACTUATORS GOING BAD THE PASSENGERS HAD TO GET OUT THROUGH THE OTHER DOOR OR THROUGH THE FRONT EXIT. THIS IS INDEED COSTLY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360564September 22, 2020
STRUCTURE:BODY
BOTH THE LEFT AND RIGHT SIDE SLIDING DOORS OF OUR 2016 DODGE GRAND CARAVAN SXT WILL NOT OPEN BECAUSE OF DEFECTIVE SOLENOID VALVES INSIDE THE DOORS. WE ARE UNABLE TO OPEN THE SLIDING DOORS ELECTRONICALLY (PUSH BUTTONS OR KEY FOBS) OR MANUALLY, DUE TO THE FAILED DOOR ACTUATOR VALVES. AS A RESULT, THE SLIDING DOORS ARE COMPLETELY INOPERABLE AND STUCK IN THE CLOSED POSITION. OCCUPANTS COULD EASILY BE TRAPPED IN AN EMERGENCY SINCE THEY WOULD HAVE TO CLIMB INTO THE FRONT SEAT, OR CRAWL OUT THE REAR HATCH TO EXIT THE VEHICLE. THIS IS A MAJOR SAFETY HAZARD. THE SLIDING DOORS STARTED MAKING A LOUD NOISE WHEN WE USED THE KEY FOB TO LOCK THE DOORS. AFTER A WEEK OR SO, THE LOUD NOISE STOPPED AND THE DOORS WOULD NO LONGER OPERATE. OUR VEHICLE IS PAST THE WARRANTY DATE AND THE DEALER STATES THE REPAIR IS IN EXCESS OF $2,300. WE HAD THE SAME ISSUE WITH OUR 2007 GRAND CARAVAN AS WELL.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360576September 22, 2020
UNKNOWN OR OTHER
MY 2016 DODGE GRAND CARAVAN SPORT VAN, WHICH HAS SLIGHTLY OVER 50,000 THE BACK DRIVER'S SIDE PASSENGER DOOR JUST STOPPED WORKING. IT WORKED IN THE MORNING. AFTER DRIVING TO THE DESTINATION. BUT THEN IN THE AFTERNOON, IT REFUSED TO OPEN WHEN I WAS HEADED HOME. I HAVE USED THE FOB, MANUALLY FROM THE OUTSIDE AND INSIDE AS WELL AS THE OVERHEAD BUTTON IN THE VAN. IT MAKES NO SOUND AS IF IT IS TRYING TO OPEN. THIS IS A HUGE SAFETY HAZARD SHOULD ANYONE EVER GET STUCK IN THE VAN. DEALERSHIP IS REFUSING TO FIX UNLESS I PAY OUT OF POCKET, DESPITE OTHERS HAVING THE SAME COMPLAINT. AT THE VERY LEAST A RECALL NEEDS TO BE DONE.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360332September 21, 2020
UNKNOWN OR OTHER
THE DRIVERS SIDE SLIDING DOOR GETS STUCK IN THE LOCKED POSITION AND WONT UNLOCK SO THE DOOR WILL NOT OPEN ELECTRONICALLY OR MANUALLY.*DT CONSUMER HAS STATED DOOR HAS GOTTEN STUCK ON MULTIPE OCCASIONS, 3 TO 4 TIMES BEFORE IT WOULD OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360347September 21, 2020
ELECTRICAL SYSTEM
WHEN THE DOORS ARE LOCKED OR UNLOCKED THEY MAKE A BUZZING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355492September 17, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DRIVER SIDE SLIDER DOOR IS LOCKED SHUT AND I CANNOT OPEN IT. I BELIEVE THE ACTUATOR HAS GONE BAD. DODGE NEEDS TO STAND UP AND TAKE RESPONSIBILITY FOR THE REPAIR ON THIS. THERE ARE MANY, MANY COMPLAINTS ON THIS ITEM. THE REPAIR COST IS WAY TOO MUCH CONSIDERING ALL THE COMPLAINTS. STAND UP AND TAKE OWNERSHIP FOR YOUR PRODUCTS. THAT IS THE BEST WAY TO EARN LOYALTY FROM BUYERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355076September 15, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER STOPPING FOR FUEL, THE CONTACT DROVE APPROXIMATELY A MILE AWAY AT 40 MPH, WHEN THE VEHICLE LOSS MOTIVE POWER. THE CONTACT STATED THAT THE VEHICLE SEEMED LIKE IT WAS SHIFTED INTO NEUTRAL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE EVENTUALLY FAILED TO EXCEED 5 MPH. CRYSTAL LAKE CHRYSLER JEEP DODGE RAM (5404 S ILLINOIS RTE 31, CRYSTAL LAKE, IL 60012, (815) 768-2885) WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT WAS ALSO INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.*DT*DT *TR*DT *TR*DT*JB THE CONSUMER STATED WHEN THE FAIILURE OCCURED THE ENGINE RACED. THE CONSUMER ATTEMPTED THE RESTART THE ENGINE MULTIPLE TIMES BUT THE FAILURE PERSISTED. THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL AS IT HAD THE SAME ISSUES DETAILED IN THE RECALL. THE CONSUMER STATED THE VEHICLE HAD THE SAME SALES CODE AND MANUFACTURING DATE AS THE AFFECTED VEHICLES ACCORDING TO THE RECALL NOTICE. THE MANUFACTURER AND DEALER WERE CONTACTED, BOTH SUGGESTED CONTACTING NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355138September 15, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, WHEN SHE STARTED TO SMELL SOMETHING BURNING INSIDE OF THE CAB OF THE VEHICLE. THE CONTACT STATED SERVICE VEHICLE WARNING LIGHT WAS ILLUMINATED AND THEN THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE IGNITION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND WAS INFORMED THE FUSE BOX WAS NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED LOCAL DEALER LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150, (734) 525-5000 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 54,727. *LN *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11355166September 15, 2020
ELECTRICAL SYSTEM
THE SLIDING DOORS MAKE A BUZZING NOISE WHEN I USE THE LOCK / UNLOCK BUTTON ON MY KEY FAB OR DRIVERS DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355209September 15, 2020
ELECTRICAL SYSTEM
EVERY TIME I LOCK OR UNLOCK THE DOORS A LOUD BUZZ COMES FROM THE PASSENGER SLIDING DOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354953September 14, 2020
STRUCTURE:BODY
DRIVER SIDE BACK SLIDING DOOR WILL NOT OPEN. DOES NOT OPEN MANUALLY OR WITH THE KEY FOB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354615September 12, 2020
ELECTRICAL SYSTEM
MY PASSENGERS REAR DOOR WAS NOT LOCKING WHETHER WHEN THE VEHICLE IS PARKED, RUNNING, AND DRIVING. IF SOMEONE WAS TO ATTACK ME, OR MY FAMILY, I WOULD HAVE INSTINCTIVELY LOCKED THE DOOR. IT WOULD NOT HAVE HAD ANY EFFECT ON KEEPING PEOPLE OUT. IN MY RESEARCHING OF HOW TO FIX THE PROBLEM, I DISCOVERED THAT THE MORE COMMON PROBLEM IS THAT THE DOOR WILL NOT UNLOCK CREATING A GREATER HAZARD FOR EMERGENCY EGRESS. THE PART IS RELATIVELY CHEAP, BUT IT IS A REAL BEAR TO REPLACE. PREVIOUS VERSIONS OF THE DODGE GRAND CARAVAN ARE MUCH EASIER TO REPAIR. (I.E., 2000-2008+?) AND CHEAPER TO REPAIR. HOWEVER, ON THE 2016 VERSION (2010-2020) ONE HAS TO DISASSEMBLE THE WHOLE INNER DOOR COSTING $600+ FOR A SIMPLE REPLACEMENT. WITH THE HASSLE, AND COST OWNERS OF VEHICLES WITH SIMILAR PROBLEMS ARE LIKELY TO "LIVE WITH IT." AND PUT THEIR FAMILY AT RISK. HTTPS://YOUTU.BE/DDDCLYJILYA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354373September 11, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE HER MOTHER WAS TURNING INTO THE DRIVEWAY, THE VEHICLE SHUTOFF. THE POWER STEERING AND BRAKES BECAME INOPERABLE. THE DRIVEWAY HAD A ROCKY SURFACE AND SHE WAS GOING 10 MPH SO THE VEHICLE SLOWED DOWN TO A STOP. THE CONTACT'S MOTHER WAITED 5 MINUTES BEFORE RESTARTING THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE FAILURE RECURRED TWICE. THE DEALER AUDUBON CHRYSLER CENTER (2945 US HIGHWAY 41 N, HENDERSON, KY 42420, (270) 826-1270) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH AND TIPM SWITCH COULD BE REPLACED AT A COST OF OVER $1,200 HOWEVER, THERE WAS NO GUARANTEE THAT THE REPAIRS WOULD FIX THE ISSUE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354199September 10, 2020
UNKNOWN OR OTHER
IN APRIL 2019 ONE SLIDING DOOR STAYED LOCKED THEN THE OTHER SLIDING DOOR STAYED LOCKED I REPORTED IT HERE AND WAS ASKED IF I HAD NOTIFIED CHRYSLER AND I HAD. TOOK TO DEALERSHIP AND THOUGHT THEY WERE FIXED AT A COST OF $1062.00. IN APRIL 2020 I FOUND THE DRIVERS SLIDING DOOR WAS NOT LOCKING, YOU CAN OPEN IT WHILE DRIVING DOWN THE ROAD. TO ME THIS IS A SAFETY HAZARD SINCE MY GRANDSON SITS BACK THERE AND LIKES TO PLAY WITH THE DOOR CONTROLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354204September 10, 2020
ELECTRICAL SYSTEM
BOTH LATCH ASSEMBLY'S ON SLIDING DOORS DO NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354289September 10, 2020
POWER TRAIN
ON FRIDAY SEPT 4TH I WAS USING MY VEHICLE NORMALLY . AFTER TURNING IT OFF AT MY HOME AFTER GOING TO THE BANK, I ATTEMPTED TO TURN IT BACK ON TO GO TO WORK AND IT WOULDN'T MOVE INTO GEAR. I PUT THE VEHICLE IN DRIVE, BUT THE ENGINE JUST MADE A REVVING SOUND AND DIDN'T MOVE. I TRIED REVERSE, NEUTRAL, DRIVE AND THE VEHICLE ONLY REVVED. AFTER MISSING WORK, WE HAD THE VEHICLE TOWED TO A LOCAL REPAIR SHOP THAT TOLD US A RECALL WAS NOT INCLUDING OUR VIN #. THEY EXPLAINED THAT THE TRANSMISSION PUMP WASN'T GETTING FLUID TO THE TRANSMISSION AND SINCE IT FAILED OUR TRANSMISSION WAS DAMAGED. WE OUR NOW FACING NEEDING A NEW TRANSMISSION. I DON'T SEE HOW THERE IS AN ACTIVE RECALL THAT INCLUDES MY MAKE AND YEAR AND VEHICLE TYPE BUT EXCLUDES MY VIN. IF I HAD BEEN AWARE OF A RECALL A SMALL REPAIR COULD HAVE BEEN MADE. NOW MY VEHICLE NEEDS AN ENTIRE NEW TRANSMISSION. THIS COULD HAVE BEEN DEADLY IF MY VEHICLE DIED IN THE MIDDLE OF AN INTERSECTION. A CARAVAN IS SOLD SPECIFICALLY AS A FAMILY VEHICLE. YET THIS COMPANY IS PUTTING MY BABIES AT RISK. IF THEIR TRANSMISSION PUMP IS BAD IT'S IN ALL THE CARAVANS, NOT JUST ONE OR TWO. THIS NEEDS TO BE FIXED BEFORE SOMEONE ACTUALLY GETS INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353951September 9, 2020
VEHICLE SPEED CONTROL
WHEN APPROACHING A RED LIGHT GOING SLOW SPEED AND SLOWING DOWN, CAR SUDDENLY ACCELERATED AS IF IT WAS REGAINING CRUISE CONTROL SPEED, THEREFORE SLAMMING INTO THE CAR IN FRONT OF ME. PRESSING ON BREAK DID NOT HELP. IS THIS A RECALL ISSUE? I SEE OTHERS ON HERE WITH SAME ISSUE. I RECEIVED A CITATION. CAR WAS TOTALED. THIS IS NOT RIGHT.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Dodge Grand Caravan