Dodge Grand Caravan Complaints (2013)

472 consumer complaints on file.

#10560146January 15, 2014
SEAT BELTS, STRUCTURE:BODY
THE DRIVERS SEAT BELT DOES NOT RETRACT AND HANGS LIMP TODAY. THE PROBLEM HAPPEND A COUPLE TIMES, BUT SEATBELT RETRACTED AND THEN I NOTIFIED DEALER IN LATE DECEMBER AFTER ANOTHER OCCURRANCE IN WHICH THAY DETERMINED THE SEATBELT WAS DEFECTIVE.BY NOT RETRACTING AND THEY ORDERED A REPLACEMENT SEAT BELT. THE SEAT BELT IS IN AND IT IS JUST A MATTER OF GETTING TO SERVICE, BUT IN THE MEANTIME, I EXPERIENCED A REAR COLLISION WHEN PARKED WITH DEFECTIVE SEAT BELT ON AND WISH I HAD A NON-DEFECTIVE SEAT BELT ON. I WILL ASK FOR THE SEAT BELT PART BACK IF YOU WOULD LIKE TO EXAMINE IT. I NEED A BUMPER TOO BUT THEY CAN KEEP THAT! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10555601December 11, 2013
ELECTRICAL SYSTEM:WIRING
2013 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO VEHICLE HEADLIGHT SWITCH WIRING SYSTEM. *SMD THE CONSUMER STATED THE DASHBOARD LIGHTS ILLUMINATED WHILE THE HEADLIGHT SWITCH WAS STILL IN THE OFF POSITION. ANY TIME THE DASH LIGHTS WERE ON, MANY DRIVERS ASSUMED THE HEADLIGHTS WERE ON TOO. HOWEVER, THAT WAS NOT THE CASE WITH THE WIRING SYSTEM IN THE VEHICLE. THE CONSUMER STATED THE VEHICLE DID NOT COME EQUIPPED WITH THE AUTO-ON HEADLIGHT FEATURE. THE CONSUMER'S WIFE DID NOT KNOW THE HEADLIGHTS WERE OFF, BECAUSE THE DASH LIGHTS WERE ILLUMINATED, SO ASSUMED THE HEADLIGHTS WERE ON WITH THE DASH LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550962November 5, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
2011 DODGE GRAND CARAVAN PASSENGER SLIDING DOORS WILL RANDOMLY SHUT AFTER BEING OPENED AND REACHING THE FULL OPEN POSITION. VIDEO DEMONSTRATION WILL BE POSTED SOON ON YOUTUBE WITH THE PREVIOUS SENTENCE AS SEARCH TITLE. OCCURS WHEN ANY BUTTON IN THE CAR, REMOTE, OR MANUAL HANDLE IS USED TO ACTIVATE AUTOMATIC OPENING OF THE DOOR. SYMPTOMS HAVE OCCURRED IN MANY LOCATIONS AND AT ALL CAR GROUND SLOPE ANGLES. PROBLEM BEGAN AFTER THE RECALL POWERTRAIN SOFTWARE UPDATE. CAR HAS BEEN TO DEALER MANY TIMES AND SYMPTOMS HAVE BEEN REPRODUCED AT DEALERSHIP. RE-TRAINING AN AFFECTED DOOR MAY REDUCE SYMPTOMS. A DOOR MODULE WAS REPLACED BUT DID NOT REPAIR PROBLEMS. BECAUSE IT IS RANDOM PASSENGERS ARE UNSUSPECTING. MULTIPLE INCIDENTS HAVE OCCURRED WITH DOORS CLOSING ON PASSENGERS WHO ENTER BEFORE THE DOOR HAS FINISHED OPENING. MULTIPLE INCIDENTS HAVE OCCURRED OF UNBALANCED ADULTS PLACING BABIES INTO CHILD SEATS WHO HAVE LESS THEN ONE INCH CLEARANCE TO THEIR ARM WITH THE DOOR IN THE FULL OPEN POSITION AND HAVE NO TIME TO REACT. WHEN THIS OCCURS THE ADULT MAY LOSE HOLD OF THE BABY. A PARENT PLACING A CHILD IN A CARSEAT MAY HAVE THE DOOR SHUT ON THEIR TORSO. CHILDREN OR FRAIL ADULTS ENTERING OR EXITING THE VEHICLE MAY BE EJECTING INTO OR OUT OF THE CAR AND MAY BE SERIOUSLY INJURED DURING THE FALL. CHILDREN OR ADULTS ENTERING OR EXITING THE VEHICLE MAY HAVE A BODY PART TRAPPED IN THE DOOR AND SERIOUSLY INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549864October 28, 2013
POWER TRAIN
MY 2013 DODGE GRAND CARAVAN WAS PURCHASED NEW DURING FEB. OF 2013. SHORTLY AFTER THE PURCHASE OF THIS VEHICLE I NOTICED THAT THE TRANSMISSION WAS SLIPPING. THE TRANSMISSION THEN STARTED TO GO INTO MANUAL MODE FOR NO REASON. I HAVE ALSO BEEN DRIVING AND THE VAN LOSES ALL POWER TO THE FRONT WHEELS. ALL OF THE PROBLEMS LISTED HAPPEN INTERMITTENTLY. DURING THE FIRST FOUR TRIPS TO MULTIPLE DODGE DEALERSHIPS THEY STATED THEY COULD NOT REPRODUCE THE PROBLEM AND NO ERRORS WERE SHOWING UP IN THE COMPUTER. WHEN THE NEXT INCIDENT OCCURRED I VIDEO TAPED IT. ON THE FIFTH TRIP TO THE DODGE DEALERSHIP THEY AGREED THERE WAS A PROBLEM AFTER REVIEWING THE VIDEO. THE DEALERSHIP AGAIN WORKED ON MY VAN BUT THEY COULD NOT FIND THE PROBLEM. THE DEALERSHIP DID CHANGE THE SHIFTER TO SEE IF THAT WOULD TAKE CARE OF THE ISSUE. IT DIDN'T. THE VAN NOW HAS 11000 MILES ON IT AND I HAVE BEEN FORCED TO FILE UNDER THE LEMON LAWS BECAUSE CHRYSLER HAS FAILED TO TAKE CARE OF THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547219October 8, 2013
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT WAS SITTING AT A TRAFFIC STOP WHEN ANOTHER VEHICLE CRASHED INTO HIS REAR, CAUSING HIM TO CRASH INTO THE REAR OF A PRECEDING VEHICLE. THE DRIVER'S SIDE SEAT BELT FAILED TO RESTRAIN THE CONTACT. THE AIR BAGS ALSO FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NEITHER REPAIRED NOR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10544544September 20, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS IN THE VEHICLE FAILED TO DEPLOY UPON IMPACT. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS ADVISED THAT IF HE HAD BEEN DRIVING AT GREATER SPEEDS, THEN THE AIR BAGS WOULD HAVE DEPLOYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10544407September 19, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WOULD NOT ILLUMINATE WHEN AN OCCUPANT WAS PRESENT IN THE PASSENGER'S SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE SENOR WOULD NOT FUNCTION UNLESS THE OCCUPANT WAS POSITIONED CORRECTLY IN THE SEAT. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 11,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537389August 26, 2013
AIR BAGS, ELECTRICAL SYSTEM
I PURCHASED THIS AUTO ON 8/12/2013. ACCORDING TO THE DODGE WEBSITE THE CAR HAS AN OUTSTANDING RECALL ON IT (SAFETY RECALL N44 / NHTSA 13V-283 REPROGRAM OCCUPANT RESTRAINT CONTROL MODULE). I SPECIFICALLY ASKED THE DEALER WHEN I BOUGHT THE CAR IF THERE WERE ANY RECALLS ON IT AND WAS TOLD "NO." NOW I LEARN THAT NOT ONLY DOES IT HAVE AN OPEN RECALL ON IT, BUT ALSO THAT CHRYSLER ANNOUNCED OVER A MONTH BEFORE MY PURCHASE DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535865August 17, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
THE DAY I PICKED UP THIS NEW 2013 DODGE GRAND CARAVAN SE/AVP (6-8-13) I NOTICED A NOISE UPON DECELERATION, JUST BEFORE STOPPING; AND ALSO WHEN ON A NEIGHBORHOOD STREET AND GOING 15 TO 20 MPH. AS BEST I CAN DESCRIBE IT, IT SOUNDS LIKE A TURKEY CALL COMING FROM THE AREA IN FRONT OF THE DRIVER. IF CAR IS SHIFTED INTO NEUTRAL THE NOISE STOPS. DROVE CAR FOR 500 MILES HOPING NOISE WOULD STOP, THEN BROUGHT IT TO DEALER. DEALER CALLS IT A "FLUTTER" CALL IT WHAT YOU WANT, THEY CHECKED EVERYTHING OVER UNDER THE HOOD AND COULD NOT FIND ANYTHING. THEY SAID THEY WOULD REFER IT TO CHRYSLER. I FILED A COMPLAINT WITH CHRYSLER. SINCE THE FIRST TIME, CAR HAS BEEN BACK TO DEALER TWO MORE TIMES. LAST TIME CHRYSLER TOLD THEM TO REPLACE THE THROTTLE BODY. THIS DID NOT WORK. SO NOW THEY ARE JUST GUESSING. I ASKED CHRYSLER TO SEND A FACTORY MAN TO CHECK IT OUT, THEY SAID THEY CAN'T DO THAT, THEY HAVE TO WORK WITH THE DEALER. I'VE ASKED THEM FOR A "LONER" CAR BUT THEY REFUSED SAYING MY CAR IS STILL DRIVABLE. DEALER SAYS THEY CAN DO NOTHING MORE UNTIL THEY HEAR FROM CHRYSLER. I BOUGHT THIS VAN TO TAKE THINGS TO VIRGINIA THIS SUMMER AND TO FLORIDA THIS WINTER. I HAVE NO CONFIDENCE IN IT FOR A LONG TRIP. I CANCELLED MY VIRGINIA TRIP AND LOST A NIGHT'S DEPOSIT ON A HOTEL ROOM. I ASKED THEM TO TAKE THE CAR BACK AND GIVE ME ANOTHER ONE, AND OF COURSE THEY SAID NO. THIS IS PROBABLY GOING TO END UP VIA THE LEMON LAW IN COURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534982August 12, 2013
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT RENTED A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE THE PASSENGER WAS LEANING INTO THE REAR PASSENGER'S SIDE OF THE VEHICLE THE SLIDING DOOR ERRONEOUSLY CLOSED AND STRUCK HER IN THE HEAD AND KNOCKED HER TO THE GROUND. THE PASSENGER SUSTAINED A CLOSED HEAD INJURY, WHICH REQUIRED MEDICAL CARE, INCLUDING A CAT SCAN. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 2,000. UPDATED 09/18/13*LJ THE DEALER WAS UNABLE TO REPLICATE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10526312July 23, 2013
AIR BAGS
THE AIR BAG LIGHT TURNED ON WHILE SITTING AT A COMPLETE STOP. I NOTICED THAT WHEN I GET UP FROM THE SEAT THE LIGHT WILL GO OFF AND THEN BACK ON AGAIN ONCE I SIT BACK DOWN. I SEEMED TO DO IT MORE WHEN THE CAR HAD BEEN IN DIRECT SUN LIGHT. SINCE THE FIRST TIME IT CAME ON THE LIGHT IS RANDOM AND COMES ON AND OFF AT ANY GIVEN TIME. DEALER HAS BEEN NOTIFIED AND SERVICE IS SCHEDULED FOR LATER THIS WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487406December 5, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THERE WAS TOO MUCH SPACE BETWEEN THE ACCELERATOR AND THE BRAKE PEDAL, CAUSING HIS FOOT TO CONTINUOUSLY BECOME TRAPPED BETWEEN BOTH PEDALS WHEN CHANGING FROM ONE TO THE OTHER. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THE ACCELERATOR PEDAL AND THE BRAKE PEDAL WERE WITHIN SPECIFICATIONS AND CONFORMED TO THE NHTSA REGULATIONS. THE CONTACT STATED THAT HE FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 204....UPDATED 01/23/13 *BF UPDATED 2/4/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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