Dodge Grand Caravan Complaints (2011)

530 consumer complaints on file.

#10643236October 8, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/21/14*CN THE CONSUMER STATED THE SWITCH WAS DISCONNECTED. UPDATED 01/08/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641013October 6, 2014
VEHICLE SPEED CONTROL
LETTER FROM SENATOR ON BEHALF OF CONSTITUENT RE 2011 GRAND DODGE GRAND CARAVAN. *SMD THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED, WHEN SHE APPLIED THE BRAKE, AT 15 MPH. SHE CRASHED INTO HER NEIGHBOR'S GARAGE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10639279September 26, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR, ENGINE
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE ENGINE FAILED TO START. IN ADDITION, THE CONTACT STATED THAT THE DRIVER SIDE DOOR INTERIOR PANEL CAUGHT FIRE. THE DEALER REPLACED THE DOOR AND PANEL WIRES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE INITIAL FAILURE. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO EXPERIENCE ELECTRICAL FAILURES WITH THE REAR DOOR MOTOR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10636943September 17, 2014
ELECTRICAL SYSTEM
THE CHARGE LIGHT CAME ON. SHUT THE ENGINE OFF. RESTARTED ENGINE AND THE CHARGER LIGHT, TRACTION CONTROL LIGHTS CAME ON. TRIED DRIVING AND THE ENGINE WOULD NOT SHIFT OUT OF 1ST GEAR. TOOK THE VAN TO THE DODGE DEALER AND THEY TOLD ME THE ALTERNATOR NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631797September 9, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE TOTAL INTEGRATED POWER MODULE FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 69,800. UPDATED 10/22/14*CN THE CONSUMER STATED AT HIGH SPEED OR BUSY EXIT/ENTRANCE RAMP THE ENGINE, POWER STEERING, ETC. STALLED. THE DRIVER MANAGED TO PULL THE VEHICLE SAFELY TO THE SIDE OF THE ROAD. UPDATED 04/6/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627366August 22, 2014
ELECTRICAL SYSTEM
THE CAR STALLED AND STEERING BECAME VERY DIFFICULT WHILE DRIVING ON THRUWAY... I WAS ABLE TO GET CAR TO SIDE OF ROAD AND IT STARTED BACK UP BUT IT WAS PRETTY SCARY EVENT - I HAD MY THREE DAUGHTERS 2, 4 & 6 YEARS OLD IN THE CAR AT THE TIME. THIS HAS HAPPENED BEFORE ... I TOOK IT INTO THE DEALER 6 WEEKS AGO AND WAS INFORMED THAT THE TIPM IS DEFECTIVE AND THAT THEY ARE ON BACK ORDER - NO ETA ON REPAIR. I QUICK INTERNET SEARCH REVEALS QUITE A FEW PEOPLE WITH SIMILAR CARAVAN PROBLEMS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622111August 13, 2014
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT HAD TO MAKE REPEATED ATTEMPTS TO START THE VEHICLE. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE FAILURE COULD POSSIBLY BE CONTRIBUTED TO THE FUEL PUMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619081August 5, 2014
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. ONCE STARTED, THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TAKEN TO THE DEALER. THE CONTACT WAS INFORMED THAT THE TOTALLY INTEGRATED POWER MODULE WAS FAULTY AND CAUSED THE FUEL PUMP TO MALFUNCTION. THE VEHICLE WAS NOT REPAIRED BECAUSE THE NECESSARY PART WAS ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618599August 4, 2014
ELECTRICAL SYSTEM
AFTER ARRIVING HOME FROM A 5 MILE TRIP, AFTER ABOUT 15 MINUTES OF DRIVING, PULLED IN DRIVEWAY, TURNED OFF VEHICLE, SAW SMOKE COMING FROM BUTTON ON AC UNIT WHICH CONTROLS THE SPEED OF AIRFLOW FOR THE AC. THE SMOKE INCREASED, SMELLED OF CHEMICALS AND WAS CLEARLY AN ELECTRICAL FIRE BURNING THROUGH AC KNOB. FIRE DEPARTMENT WAS CALLED. DASH REMOVED. FIRE WAS RECREATED BY FIREMAN TWICE. AC FUSES WERE DISCONNECTED FROM BATTERY BY FIREMAN. VAN WAS TOWED BY AAA TO DODGE DEALERSHIP FOR FURTHER INSPECTION/REPAIR. RENTAL CAR WAS PROVIDED BY DODGE AND COVERED FOR 5 DAYS. TODAY IS THE 5TH DAY AND DODGE IS STILL WORKING ON CAR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10617456July 29, 2014
ELECTRICAL SYSTEM
DRIVING ON HIGHWAY AT 70 MPH. CHARGING LIGHT CAME ON. TESTED AT PARTS STORE AND PROBLEM IDENTIFIED AS ALTERNATOR. ONLY AFTERMARKET AVAILABLE WAS A MOPAR AND COST $400. FELL THIS IS A DESIGN FLAW AS THE CAR IS ONLY 3 YEARS OLD WITH 60K MILES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616630July 27, 2014
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:IGNITION
IN MY 2011 DODGE GRAND CARAVAN, WHILE TURNING THE KEY TO THE ON POSITION TO START THE CAR THE KEY GETS STUCK IN THE STARTING/ON POSITION MAKING THE CAR NOT TURN OVER BUT MAKE NOISE AS IF IM TRYING TO START THE CAR, WHILE ITS ALREADY STARTED & IT'S NOT. I PHYSICALLY HAVE TO TURN THE KEY BACK TO THE OFF POSITION BECAUSE IT WON'T SNAP BACK BY ITSELF. & KEEP TRYING AGAIN UNTIL IT WILL FINALLY START. ALSO WHILE DRIVING THE CAR, IT WILL SHUT OFF WITH NO WARNING CAUSING LOSS OF POWER STEERING, LEAVING ME TO FORCE THE CAR TO A SAFE ZONE TO PUT THE CAR IN PARK AND TRY TO TURN THE CAR ON. WHILE GOOGLING THIS PROBLEM I SEE THERE'S A PROBLEM WITH THE WIND MODULAR/DETENT RING/IGNITON SWITCH BEING RECALLED IN 2008-2010 MODELS. I TOOK IT TO DODGE DEALERSHIP SERVICE DEPARTMENT EXPLAINED THE PROBLEM AND THEY RAN A DIAGNOSIS, AND THEY CLEANED OUT THE IGNITION SWITCH AND UPDATED THE SYSTEM,AND TOLD ME TO REMOVE MY CAR KEY FROM MY KEY CHAIN AND THEN TOLD ME NOTHING WAS WRONG WITH THE CAR. EVERYDAY SINCE THEN THE PROBLEM SEEMS TO BE GETTING WORST. AND NATURALLY I'M OUTSIDE OF MY 36,000 LIMITED WARRANTY BY 2 MONTHS BY DATE AND 10 MILES OVER. (P.S) THIS SEEMS TO BE THE SAME PROBLEM THAT I SEEN IN THE NEWS THAT GM ORIGINALLY KNEW ABOUT THIS PROBLEM SINCE 2001 AND MY CAR IS A 2011 AND HERE IT IS 2014 WITH OVER 31 CRASHES AND 13 DEATHS OVER FAULTY IGNITION SWITCHES AND GM STILL CONTINUES TO PUT NOT ONLY MY FAMILY LIVES AT RISK BUT MANY OTHERS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615812July 23, 2014
ELECTRICAL SYSTEM
THE 2011 DODGE CARAVAN HAS A DEFECTIVE REAR VIEW CAMERA SCREEN - THE SCREEN CANNOT BE SEEN - WHEN THERE BRIGHT SUN....WHICH CAUSES A PROBLEM WHEN TRYING TO BACK UP...YOU CAN'T SEE WHAT'S BEHIND YOU...IT WILL CAUSE ACCIDENTS AND INJURIES... THE SCREEN IS TILTED WRONG...AND NEEDS A COVER... SEVERAL ATTEMPTS TO BRIGHTEN THE SCREEN HAVE FAILED.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615389July 22, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I HAVE A 2011 DODGE GRAND CARAVAN WITH ABOUT 52,000 MILES ON IT. ON DAY THE RADIO JUST WENT OFF AND THEN TURNED BACK ON. IT DID THIS MULTIPLE TIMES BEFORE WE SENT IT IN TO THE SHOP. THEN ONE DAY IT WOULD NOT START. IT WOULD TURN OVER BUT WOULD NOT FIRE UNTIL I TRIED IT 6 TO 10 TIMES AND THEN IT WOULD START. WE TOOK IT IN TO THE DEALER FOR A MISFIRE IN CYLINDER #2 ( RECALL ON LEFT HEAD) BUT IT STARTED ALL THE TIME FOR THEM, UNTIL I WENT TO LEAVE, AND THEN NO START. THE TECH WAS ABLE TO DUPLICATE IT AND SAID WE WOULD TROUBLE SHOOT IT. A WEEK LATER THEY CALLED AND SAID IT IS MORE THEN LIKELY THE TIPM CAUSING THE PROBLEM AND THE PART IS BACKORDER NATIONALLY AND WOULD COST ME $1037 PLUS TAX FOR THE PARTS AND LABOR. IF IT IS BACK ORDERED THEN THERE IS A BIG PROBLEM AND CHRYSLER KNOWS ABOUT IT. I HOPE THEY ISSUE A RECALL SOON SO I CAN GET MY MONEY BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606465June 27, 2014
SEAT BELTS
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE STEEL CABLE ATTACHED TO THE FRONT DRIVER SIDE SEAT BELT FRACTURED. AS A RESULT, THE SEAT BELT COULD NOT FUNCTION AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597947June 12, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT STATED THAT THE HATCH BACK DOOR OPENED INDEPENDENTLY WITHOUT ENGAGING THE KEY LESS ENTRY. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATELY MILEAGE AT TIME OF FAILURE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595730June 3, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I WOULD OCCASIONALLY SMELL SMOKE WHILE DRIVING THE FIRST FEW TIMES IT HAPPENED I PULLED OVER BUT NOTICED NO OBVIOUS SMOKE COMING FROM ANYWHERE, THIS WAS NEVER A CONSISTENT ONGOING PROBLEM MEANING I DON'T SMELL IT DAILY. SOMETIMES WHILE DRIVING AT MAYBE 40 MPH IF I GIVE IT A LITTLE MORE GAS TO SPEED UP A LITTLE IT WOULD SPEED UP MORE THAN I THOUGHT IT SHOULD. WHEN UNPLUGGING THE USB CORD INTO THE BOARD FOR MUSIC I CAN HEAR A LOUD NOISE THAT TYPICALLY IS ASSOCIATED WITH ELECTRICAL PROBLEMS. MOST RECENTLY MY A/C HAS BEGAN COMING ON AUTOMATICALLY, THIS BEGAN LAST WEEK AND HAS HAPPENED AT LEAST 5 TIMES SO FAR. SINCE THE A/C ISSUE I GOT ONLINE TO GOGGLE AD SEARCH FOR POSSIBLE RECALLS. I PLACED A CALL WITH A LOCAL DODGE DEALER TO EXPLAIN THE ISSUES I'M HAVING AND ASK ABOUT A RECALL, I WAS TOLD SOMEONE WOULD RETURN MY CALL BUT HAS NOT. THIS VAN HAS A RAMP INSTALLED IN IT AND IS USED TO TRANSPORT MY DAUGHTER WHO HAS SPECIAL NEEDS. I NEED THIS RESOLVED ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595658June 2, 2014
SERVICE BRAKES, STEERING
WHEN TRYING TO STOP OR SLOW DOWN, STEERING WHEEL VIBRATES SO MUCH IT FEELS LIKE I WON'T BE ABLE TO HOLD ONTO IT. MY SON REPLACED THE ROTOR AND PADS ON FRONT BRAKES AS THEY SEEMED WORN. THEN IN APRIL 2014 WE TOOK THE CAR BACK TO THE DEALER BECAUSE BRAKES WERE GRINDING. THEY REPLACED ROTOR AND PADS AND THINGS SEEMED OK UNTIL MAY, WHEN BRAKES STARTED SQUEALING AND STEERING WHEEL VIBRATING AGAIN WHILE BRAKING.. TOOK CAR BACK TO DEALER ON MAY 21, AND ASKED THEM TO CHECK BRAKES, ROTATE TIRES, AND CHANGE OIL. THEY SAID BRAKES WERE IN THE "GREEN". STILL HAVING VIBRATION OF STEERING WHEEL WHILE BRAKING, SO I ASKED TO BRING IT IN FOR ANOTHER CHECK, AND NOW THEY SAY THE NEW ROTORS, (ABOUT 2 MONTHS OLD) SHOW SIGNS OF SIGNIFICANT WEAR. THEY ASKED ME IF I DROVE WITH BOTH FEET, AND I DO NOT. THEY VERIFIED MY COMPLAINT OF VIBRATION IN THE STEERING WHEEL, AND ASKED ME TO BRING THE CAR BACK IN ON THIS COMING FRIDAY. THE BRAKES SHOULD NOT BE WEARING OUT THIS QUICKLY... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594820May 29, 2014
VISIBILITY/WIPER, ELECTRICAL SYSTEM
THE CONTACT HAS NOTICED THAT THE DISPLAY ON THE BACKUP DISPLAY IS VERY DARK DURING THE DAY MAKING IT VERY HARD TO SEE ANYTHING, SOMETIMES NOTHING AT ALL. ALSO THE CONTACT HAS HAD PROBLEMS WITH THE PASSENGER SIDE WINDOW SWITCH NOT FUNCTIONING CORRECTLY, SOMETIMES IT WORKS SOMETIMES IT DOES NOT. ALSO THERE IS A PROBLEM WITH THE DISPLAY FOR HEATING/COOLING SYSTEM, IT WILL ADJUST ITSELF WITH THE TEMPERATURE AND FAN, IT WILL BE ON FRONT AND BACK THEN GO TO JUST THE FRONT WITH A DIFFERENT TEMPERATURE AND FAN SETTING, IT WILL ALSO CHANGE SETTINGS GOING OVER BUMPS IN THE ROAD. IT DOES THIS WHEN THERE IS EXTREME TEMPERATURE CHANGES OR WHEN THERE IS ANY TYPE OF MOISTURE IN THE AIR, IT WILL BE FLICKER BACK AND FORTH CONSTANTLY NOT ALLOWING FOR MANUAL CHANGES OF TEMPERATURE OR FAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593450May 22, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40, THE VEHICLE STALLED AS THE ELECTRONIC THROTTLE CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AND RESUMED AS NORMAL. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585066April 26, 2014
UNKNOWN OR OTHER
SMOKE COMING FROM DRIVER SIDE REAR BRAKE. PULLED OVER AND INSPECTED. COMING FROM BRAKE. REMOVED TIRE AND SAW THAT THE EMERGENCY BRAKE WAS A ACTIVATED DUE TO A SPRING HAD BROKE. I HAVE P SPRING WAS RUSTED. WE HAVE HAD SIMILAR HEATING PROBLRMS IN THE PAST WITH BOTH REAR WHEELS.I HAVE PICTURES OF SPRING AT THE TIME OF INSPECTION ON THE SIDE OF THE HIGHWAY WITH ALL MY CHILDREN IN THE VEHICLE. THIS HAS BEEN A REACURRING PROBLEM WITH WHEELS OVER HEATING. WE EVEN TOOK IT TO THE DEALERSHIP IN THE PAST AND THEY SAID ALL LOOKS NORMAL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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