Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11425907July 22, 2021
ELECTRICAL SYSTEM
The doors keep buzzing on door lock and unlock, the sound scares ppl and also not sure if the lock function is functioning correctly after the buzzing sound
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425465July 19, 2021
UNKNOWN OR OTHER
My left sliding door won't open or unlock. My right sliding door is making a loud buzzing sound when the power lock unlocks/locks. The vehicle is currently at a dealership for these problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425326July 18, 2021
ELECTRICAL SYSTEM
Passenger side sliding door failed. Not able to open door manually, using key fob, or using inside door button. Driver side sliding door is operational and can be opened using all of the aforementioned methods. Component is available to be inspected. The safety of the driver and passengers are put at risk due to the inability to open the door from the inside. If any situation was to compromise the drivers side then the passenger door would lock in the passengers. The component within the door has not been inspected. The warning before the failure was a loud noise every time the door was unlocked or locked. All methods of locking the door would produce this noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425100July 16, 2021
POWER TRAIN
The vehicle left me stranded and would not go forward and then I got a brand new transmission under warranty and literally 4 month later the transmission started acting up and I have continued to have issues with it ever since I have gotten it and it continues to have transmission issues! It even has low miles but it is frustrating because now I have to pay out of pocket almost 5 grand when this vehicle has been having issues since I have gotten it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424965July 15, 2021
STRUCTURE:BODY
Passenger sliding rear door latch would not unlatch by any means of normal operation. Lock tab inside would not move to unlock position and key fob also would not unlock door. I took the inside panel off and readjusted the locking rod mechanism. That was the only way to get it to work again. This happened several times in both lock and unlock positions. Currently it is stuck in the unlock position and i will leave it that way for purpose of safety due to if it gets stuck in lock position and i were to be in an accident i would not be able to get my grand kids out by normal operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424749July 14, 2021
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the rear passenger’s side door failed to open. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side door actuator to be replaced. The vehicle was repaired. The contact stated a year later, the rear driver’s side door failed to open. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the rear driver’s side door actuator to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424754July 14, 2021
ELECTRICAL SYSTEM
Both of our sliding Door locks were unusable after they locked themselves and we could not open them manually or electronically . We had to replace one of the driver passengers door mechanisms, on June 5th, 2021 and the other passengers slide door will not lock at all. This has caused the window mechanism to malfunction repeatedly on the driver passenger sliding door. We saw your warning and update on this issue 7/14/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424768July 14, 2021
UNKNOWN OR OTHER
Passenger side rear sliding door is locked, as it has been reported in CASE number 11424331. this could cause serious problem in case of fire or accident, delaying back seat passengers exiting the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424845July 14, 2021
ENGINE
Check engine light on. Cylinder 3 failure. Not spark plug or coil pack related. Defective head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424649July 13, 2021
UNKNOWN OR OTHER
The driver's side power sliding door locked and would not open either by mechanical means or power slide using the handle or the button over the driver's head. Then the next day the passenger side sliding door did the same thing. I had to hit the door with my socked foot from the inside while trying to unlock the door manually. I was eventually able to get the driver's side sliding door open by this means and the passenger door started to work also. The problem now is the actuator makes a buzzing sound when I hit the lock button either on the door or the keyless remote or when the vehicle reaches auto lock speed. This is a HUGE safety issue for rear passengers. If there is an accident or vehicle fire, the rear passengers will not be able to get out and might suffer severe injuries or die!!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424561July 13, 2021
UNKNOWN OR OTHER
Rear driver side door is stuck in locked position. Can not electrically or manually unlock or open door. This is a safety concern for children in vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424331July 12, 2021
UNKNOWN OR OTHER
I am writing today with a serious safety issue on our 2016 Dodge Grand Caravan. Our van has rear power sliding doors and locks; recently the drivers side rear door has stopped sliding and will not unlock at all, either with the key or manually. APPARENTLY this is a WELL-KNOWN ISSUE ; the dealer has stated that they will take a look at a vehicle for repair but we will have to pay the $200 diagnostic fee and approximately $1300-1700 to have the door repaired. THIS IS A COMMON FACTORY DEFECT that is also a SEVERE SAFETY HAZARD . I have two young children; if I was hit on the passenger side of the vehicle, how could I possibly get my children out of the car safely? If it was simply a power vs. Manual door issue, we wouldn't mind. However, the door will NOT OPEN AT ALL!! Now the passengers side rear slide door is making really loud noises, . Loud enough to startle people walking by or in the van trying to get out. So, it is also about to go out and that will leave no way in to the side of the van where my children and elderly parents sit to get them out and it will be another $1300- $1700 to fix. Will it take the Death of a child for Dodge to issue a recall on the common problem? Even the repair tech at the dealer said that it happens all the time. This is not right and not safe for families. After a quick search I have found so many more people that have the same exact problem and Dodge still isn't willing to help. Please contact me if you need more information. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424380July 12, 2021
ELECTRICAL SYSTEM
I already filed a complaint no: 11351148 about the side power door on the left side being stuck in the locked position with no way to open it. I have now discovered the the power door on the right side isn't locking. I have to manually lock the door with the toggle switch because the electrical locking feature isn't working. This is dangerous because we had assumed that the door was locked when we pushed the electrical lock button in the van or on the fob. This is dangerous for the security of people and items in the vehicle. I believe that this malfunction may be related the the problem with the door being locked shut on the other side of the Caravan with no way to get it opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424143July 9, 2021
ENGINE
Cylinder 3 failure. Loss of power during emergency maneuvering. Check engine light on. Not spark plug or coil pack related. Defective head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423538July 6, 2021
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving at various speeds, occasionally the vehicle jerked while accelerating. On several occasions, the vehicle loss motive power with the check engine warning light illuminated. The contact was able to restart the vehicle soon after failure. The contact had taken the vehicle to an independent mechanic and was diagnosed with transmission failure. The mechanic linked the failure to NHTSA Campaign Number: 16V461000 (Power Train) however, the Vin was not under recall. An unknown dealer confirmed that the Vin was not included. The manufacturer was notified of the failure and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423096July 1, 2021
POWER TRAIN
I was stopped at a stoplight about to turn on to the Florida Turnpike when my car started idling loudly. When I stepped on the gas, I was shifted into neutral. I had to quickly shut down my vehicle, make a u-turn, and pray I would make it home. The car is no longer drivable as it slips into neutral and will not go over 10 miles per hour. The check engine light is on. Upon inspection by the independent mechanic, 6 diagnostic errors came up indicating an issue with the transmission. The mechanic confirmed that the transmission will need to be rebuilt or replaced. The van only has 57,139 miles! It's been maintained with semi-synthetic oil changes. The powertrain warranty expired just 3.5 months ago! Customer service refuses to extend good will even though the car was not driven for several months due to COVID quarantine and is under the 60k mile threshold. There is no reason a car with 57k miles and regular maintenance should have a failed transmission!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422795June 29, 2021
UNKNOWN OR OTHER
The driver's side door is stuck in the locked position. You cannot unlock it manually, you cannot open the door manually. The key fob will not open it. The button on the top of the van will not open it. If this happens to all the doors, we could be stuck inside. We live in South Carolina where the daily summer temperatures are over 90. If all of the doors get stuck, who knows if the windows will get stuck. What if we get stuck in the car? We have contacted someone to repair it and it is over $1200. That is ridiculous for a 5 year old vehicle. There were no warnings of this and the door opened about 10 minutes before this happened. I am on a Q&A post about this issue with almost 200 other people who all have the same issue. How is this not a huge safety concern for you at Dodge?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422410June 26, 2021
ELECTRICAL SYSTEM
Every time a door is unlocked and sometime locked a loud buzzing happens. It concerns me that the doors will malfunction and not act as they are supposed to which is a big concern with children in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422118June 24, 2021
STRUCTURE:BODY
The sliding door is sealed shut..It will not open by the fob or manually effectively trapping passengers including my disabled son in the vehicle. UNSAFE AND SHOULD BE RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422209June 24, 2021
UNKNOWN OR OTHER
Passenger sliding door lock actuators fail. This failure prevents the ability to lock or unlock the door via the FOB, press buttons or from the drivers console. This also prohibits opening the afflicted door from outside of the vehicle. Children are often unable to manually unlock the door and exit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Grand Caravan