Dodge Grand Caravan Complaints (2017)

414 consumer complaints on file.

#11425199July 16, 2021
UNKNOWN OR OTHER
Rear driver's side sliding door will not open. It is stuck in the locked position. Research shows this is a common problem with the 2017 and other years of Dodge Grand Caravan. This is a safety issue for anyone sitting in that rear passenger seat, as that door will not open from the inside. In the event of an accident blocking the rear passenger side door, anyone in the rear would have to climb up to the front to exit. There is no check engine light. I have not yet taken it to a dealer, because it is not warranty work and I cannot afford to have it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424888July 15, 2021
ELECTRICAL SYSTEM
Driver’s side sliding door is stuck shut and will not unlock with key FOB, the unlock buttons on the passenger and driver side doors, and also will not unlock manually. Tried opening the door with automatically with key FOB button, the button located by the rearview mirror, and also opening it manually from the inside and outside, but door does not open. It was functioning properly the day before, and there were no warning signs ahead of time that there was going to be an issue with the locking mechanism. Safety concern since this could potentially happen to the other sliding door, and if in an emergency back passengers have no immediate access to an exit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423919July 8, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The rear sliding door on the driver side is stuck in the locked position and cannot be opened either manually or electronically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423772July 7, 2021
ELECTRICAL SYSTEM
There is a loud buzzing sound coming from the passenger sliding door whenever the vehicle is locked or unlocked. Door actuator is failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421328June 17, 2021
UNKNOWN OR OTHER
I have a 2017 vehicle with approximately 75,000 miles. The cylinder head on cylinder 2 is faulty and needs to be replaced. This is approximately a $3000 fix that is being repaired right now. My mechanic told me that this part and/or previous generations of this vehicle have been recalled due to faulty parts. They also encouraged me to file this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420554June 11, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle, the driver’s side sliding door failed to unlock and open electronically. The contact attempted to manually unlock the door but the door failed to open. The local dealer was contacted and informed the contact that there would be an out-of-pocket cost to repair the vehicle. The vehicle was not diagnosed nor repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419175June 1, 2021
SEATS
The contact owns a 2017 Dodge Grand Caravan. The contact stated that a bolt connected to the front passenger seat had come loose causing the seat belt to become detached from the front passenger seat. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418834May 28, 2021
ELECTRICAL SYSTEM
I was sitting in my van, with it running at Sonic, and i started smelling a terrible smell. I thought the smell was coming form outside so I rolled up the windows and the van started filling up with smoke. My daughter looked at the back seat and noticed the back charger, USB, 12 volt area was the source of smoke and we got out immediately, saw that it was on fire from the inside, it could be seen through the charger, the usb ports, and the 12 volt plug because there was nothing plugged in. My daughter threw a pop on it to put it out and we called my husband to come help us. He pulled the cover off and all of the wires were melted all of the way down the inside of the panel. I have seen recalls for previous year models for this same type of occurrence, but not for this year model. I am thankful my other children and grandson were not in the car in the backseats where the fire started. This area is on the gas tank side as well and that was a scary thought as i was supposed to travel tomorrow in this van.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11417686May 18, 2021
ELECTRICAL SYSTEM, STRUCTURE:BODY
The drivers side rear passenger sliding door is stuck in lock mode. The locking mechanism is stuck shut and cannot be unlocked either manually or with the remote unlock button. Therefore the door is stuck closed and can not open. It’s dangerous that any backseat passenger cannot exit the vehicle through that door if they need to. Also, the passenger side door does not lock or unlock with the remote; it only locks and unlocks when the locking mechanism on the door is pushed manually. When the alarm is turned on with the remote, pulling this door open manually sets off the alarm when the door is pulled open. There were no warning lights or indicators set off prior to these issues. These issues manifested in September 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416019May 10, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
DRIVERS SIDE PASSANGER DOOR IS STUCK IN THE LOCK POSITION AND WON'T OPEN OR UNLOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414952May 3, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR FAILED TO UNLOCK AS NEEDED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CORONET DODGE CHRYSLER JEEP RAM FIAT (3705 FRONTAGE RD, PERU, IL 61354, (844) 801-3239) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413003April 20, 2021
ENGINE
THE ENGINE STOPS FOR NO REASON AND DOES NOT SHOW A CHECK ENGINE LIGHT. THE ENGINE CAN BE RE-STARTED, BUT CAN THEN STOP AGAIN FOR NO REASON. WE HAVE HAD THE TRANSMISSION WORKED ON, BUT THERE ARE STILL ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408158April 14, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DRIVER SIDE SLIDING DOOR WILL NOT UNLOCK TO OPEN. I HAVE PAID 725 AT A MECHANIC FOR AN ACTUATOR AND LABOR, WHEN I GOT HOME THE DOOR STILL DODNT OPEN. I TOOK IT TO AN AUTO BODY SHOP AND PAID $89.00 FOR IT TO OPEN ONCE AFTER GREASED THEN IT JAMMED AGAIN. TOOK IT BACK TO AUTO BODY SHOP AFTER 4 HOURS OF LABOR TURNS OUT TO BE AN ELECTRICAL ISSUE. THE PASSENGER SLIDING DOOR IS STARTING TO JAM AS WELL.. BODY SHOP SAID VERY SOON IT WILL CLOSE AND NOT OPEN AS WELL.THAT'S WHERE I'M AT NOW. . NOT SURE IF I WANT.TO PAY FOR AN ELECTRICAL ISSUE. I'VE PAID ENOUGH TO COME THIS FAR. SO MAYBE THIS WILL SAVE SOMEONE ELSE THE STEPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407706April 12, 2021
SUSPENSION
I WAS TRAVELING WITH MY FAMILY OF 4, BACK FROM A VACATION. TRAVELING AT ABOUT 65 MPH WITH TRAFFIC ON WET INTERSTATE HIGHWAY. 2 LANE HIGHWAY TRANSITIONED FROM BLACK TOP TO A CONCRETE BRIDGE, SLIGHT BUMP. WE HEARD A LOUD CRACK AND THUD, AND THE REAR OF VEHICLE BEGAN TO GO SIDEWAYS, AS I FOUGHT FOR CONTROL. BRAKING CAUSED THE VEHICLE TO FURTHER BECOME UNSTABLE UNTIL I REDUCED SPEED AND SLOWLY PULLED OFF THE BUSY ROAD AND FOUND THE DAMAGE. THE LEFT SIDE CONTROL ARM OF THE BEAM AXEL ASSEMBLY CRACKED AND THE SUSPENSION ON THE LEFT SIDE WAS ONLY ATTACHED VIA THE SHOCK AND COIL SPRING. WE SLOWLY EXITED THE HIGHWAY AND LIMPED TO A GAS STATION TO PARK AND CALL FOR A LONG DISTANCE TOW TO MY SERVICING DEALER BY MY HOME 135 MILES AWAY. WE NEEDED AN UBER AND A RENTAL CAR TO GET BACK HOME. VAN IS CURRENTLY PARKED AT MY DEALER, AWAITING FOR A TECHNICIAN TO GET IT LOOKED AT AS OF 4/12/2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407517April 11, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE DRIVE SIDE SLIDING DOOR THE DOOR WON'T UNLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407007April 8, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DRIVERS SIDE PASSENGER SLIDING DOOR IS STUCK IN THE LOCK POSITION. I CAN NOT MANUALLY UNLOCK IT, IT WILL NOT UNLOCK WITH MY KEY FOB OR THE BUTTONS ON THE INTERIOR. THE DOOR IS STUCK CLOSED AND LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404430March 23, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE REAR SLIDING DOORS OPENED, I LOADED MY CHILD AND GEAR INTO THE VAN. WHEN WE REACHED OUR DESTINATION, THE DIES WOULD NOT UNLOCK OR OPEN, TRAPPING HER IN THE CAR. WE HAD TO HAVE HER CLIMB INTO THE PASSENGER SEAT AND EXIT THAT WAY. THE VAN WAS PARKED, ENGINE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403940March 19, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SLIDING DOOR FAILED TO OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,724.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403553March 17, 2021
ENGINE
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT UPON INSPECTION, OIL WAS FOUND ON THE FLOOR OF THE GARAGE THAT HAD LEAKED FROM THE ENGINE. THE LOCAL DEALER TELEGRAPH CHRYSLER LOCATED AT 12000 TELEGRAPH RD, TAYLOR, MI 48180 WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE OIL HOUSING ASSEMBLY HAD FAILED AND NEEDED TO BE REPLACED HOWEVER, THE PART WAS ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403016March 15, 2021
ENGINE
OIL FILTER ADAPTER/OIL COOLER. WHILE GETTING THE TRANSMISSION REPLACED THAT HAD A TOTAL FAILURE AT 110,000 MILES WHILE ENROUTE TO GET THE RECOMMENDED 120,000 MILE SERVICE, THE DEALER INFORMED US THAT THE OIL COOLER HAD A DECENT SIZED CRACK NEAR THE BASE AND REQUIRED REPLACING. THEY TOLD US THE COULD ORDER THE PART BUT WOULDN'T KNOW WHEN IT WOULD BE IN BECAUSE THERE WERE 14,772 UNITS ON BACK ORDER. HE SEARCHED THE SYSTEM AND FOUND 1 AVAILABLE 2 HOURS AWAY. I LEFT THE DEALER AND DRIVE STRAIGHT THERE AND IT TOO WAS GONE WITH NO PROJECTED ARRIVAL OF MORE. I WAS TOLD IF I KEPT THE OIL TOPPED UP AND KEPT AN EYE ON IT, IT WOULD BE OK AND NOT CAUSE ENGINE DAMAGE. I HAVE NOT SPENT ENOUGH ON OIL TO KEEP IT TOPPED UP THAT I COULD HAVE PAID FOR THE PART OF IT WE'RE AVAILABLE. ONLINE AFTERMARKET SOURCES ARE SOLD OUT WITH NO IDEA WHEN THEY'LL GET MORE. AS OF 09:30, 15 MARCH 2021, THE PARTS DEPARTMENT OF LANDERS CDJR IN BOSSIER CITY, LOUISIANA CONFIRMED THAT THERE ARE NOW OVER 15,000 UNITS ON BACK ORDER AND WHEN REQUESTING TO ORDER, THEY DON'T EVEN HAVE AN ESTIMATED WAIT TIME. WENT DIRECT WITH DODGE AND WAS TOLD THAT THEY WOULD 'ESCALATE THE REVIEW TO TRY AND GET THE PART TO THE DEALER'. NOT SURE HOW THAT WILL HAPPEN WHEN THEY DON'T HAVE A SUPPLY TO MEET THE DEMAND. EACH DEALER I'VE CALLED IN A 6 HOUR RADIUS FROM MY LOCATION HAS SAID IT SHOULD BE A RECALL WITH IT BEING SUCH A FAULTY DESIGN OF PLASTIC RESTING DIRECTLY ON TOP OF THE MOTOR BUT THAT FIAT WON'T DO THAT. MY BIGGEST CONCERN IS THE OIL LEAKING DOWN, SPRAYS ON TO THE EXHAUST CREATING THE POTENTIAL FOR A FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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