Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11493871November 16, 2022
SEATS
A few months ago, the passenger seat headrest safety system deployed with no warning while the vehicle was parked/off. No warning systems were triggered on the vehicle. I can see that inside the headrest, the light plastic frame which retains the metal pin has cracked, probably just from the pressure of the springs over time. As a result the metal pin broke free from the plastic frame. The actual release triggers have not released. I haven't had anyone look at it, but many reports online say dealers are charging $600 to fix it. The springs are very powerful—I'm glad no one was in the seat when it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493502November 14, 2022
POWER TRAIN
The car was running fine and with no warning (or warning lights) it was going up a hill and stopped driving. It would not drive and started reversing and rolling backwards. Car had to have the emergency brake put on and luckily came to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492763November 8, 2022
STRUCTURE:BODY
Similar to recalls with other Grand Caravans, both our sliding doors will not open. There is a buzzing sound when locks are engaged. First door went out a month ago Second one today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492427November 5, 2022
ELECTRICAL SYSTEM
There is a very loud buzzing noise that is detracting to when I drive. It is coming from the rear door. The first time I heard it I was able to stop it by opening the rear door but now it has started back up and won’t stop. It has been 2 weeks now. Again it is extremely distracting while I drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491868November 2, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 25 MPH, she heard an abnormal coming from the vehicle. The contact stated that while depressing the accelerator pedal, the vehicle failed to move forward. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that the transmission pump needed to be replaced. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491817November 1, 2022
POWER TRAIN
Vehicle lost power while driving. Wasn’t responding to gas Pedal. Moved to a parking lot. Ultimately had to tow to a repair shop. First I thought maybe a belt but it came down to transmission issue. Mechanic diagnosed that transmission pump failed. Cost to replace the pump is more than $3100. There is a recall for same issue for same model year but I was told by the OEM that my vehicle is not included in the recall. I saw hundred of similar stories online for this issue but surprised that recall was issue for only few vehicles while the issue might be much bigger! I am the first owner and have completed all the required maintenance on time. Disappointed with vehicle OEM for refusing goodwill warranty!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491296October 28, 2022
UNKNOWN OR OTHER
In July of 2022, the air conditioner failed. Called to make an appointment with DeLuca, the part did not come in so we did not bring the van in for repair. In August 2022 the van started stalling while driving on occasion. Brought into the mechanics but he could not see an issue of why the van would be stalling and could not diagnose when the van was stalling as it did not occur while he was inspecting the van. On October 17, 2022, the driver of the van called to say that the engine started smoking, there was a big puddle under the van and he could not move the van. He was stuck on the side of Tower Hill in Auburn, NH in a dangerous spot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487845October 4, 2022
POWER TRAIN
My elderly mother drove into her bank ATM and put van in park. After finishing transaction, she proceeded to put van in drive mode. It would not go forward. She then had to put it into Reverse mode (which did work) and drive backwards, she ended up in the street with her hazard lights on. A police officer noticed she was in a predicament and instructed my mom to drive in reverse into the bank parking lot. If the officer would not have been there; it’s possible she would have been in a wreck with another vehicle or building/structure. She van was towed by tow truck to her house. We are currently trying to get the van to the dealer to find out what happened. I have seen that her current model year for her van, have been recalls due to similar situations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487222September 30, 2022
UNKNOWN OR OTHER
Rear passenger door makes a very loud buzz noise when locked or unlocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487018September 29, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while his wife was driving at various speeds, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The contact's wife also stated that the vehicle would hesitate upon depression of the accelerator pedal. The contact had taken the vehicle to an independent mechanic who informed him that the front fuel pump in the transmission needed to be replaced. The dealer and the manufacturer had been notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not repaired. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484772September 16, 2022
SEATS
The headrest on my vehicle on the driver seat deployed while in use for no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483868September 11, 2022
POWER TRAIN
Experienced a loss of acceleration and a shuttering/shaking when accelerating. Slight whining noise as well. The check engine light came on and continues to flash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483820September 10, 2022
POWER TRAIN
The transmission pump malfunctioned. It was causing the car to lunge forward while the foot was taken off the break slowly. Had to veer off the road to keep from hitting another car from behind as the car stalled. Waited for about 5 minutes and was able to drive for the same thing to happen again. I ended up having to leave the car and have it towed the next day. The car was inspected by Wayne and Daves who found there was a transmission pump failure. The car was driven to verify and was not able to drive as it continued with the same problem. Dodge Grand Caravans were recalled for that exact reason in 2016 but mine was not, although it was built in December of 2015. NHTSA CAMPAIGN ID: 16V461000 Report Date: JUN 23, 2016 Vehicles Affected: 26298
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483199September 7, 2022
AIR BAGS, ENGINE, POWER TRAIN
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483055September 6, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the driver’s side sliding door was locked and could not be opened from inside or outside the vehicle. Additionally, the door would not open while using the key fob. The cause of the failure was not determined. The manufacturer and local dealer was not contacted regarding the failure. The failure mileage was 128,359.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482749September 3, 2022
UNKNOWN OR OTHER
Passenger rear door would not lock and I have been unable to secure my car from theft. I put gorilla tape on the handle to discourage anyone from opening it. Then it started buzzing. My mechanic has "fixed" it twice, and he has it locking for now, but it buzzes EVERY TIME the door locks or unlocks. I am unable to keep spending money on fixing it and now understand that it is a known problem with this vehicle. It needs to be recalled and dealer needs to pay to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481244August 25, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving approximately 25 MPH, the RPM’s increased with the accelerator pedal depressed; however, the vehicle failed to exceed 25 MPH. On another occasion, while driving at an undisclosed speed, the vehicle experienced unintended acceleration. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of failure. The failure mileage was 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481286August 25, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Left side door will not open. Electric door. I have a handicap grandchild and small grandchildren that I will not be able to get to fast enough in case of a fire. And if other door goes out, how will I be able to get them out. ITS A FIRE HAZZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480235August 19, 2022
UNKNOWN OR OTHER
The sliding rear passenger doors have faulty lock actuators. Looked on my forums and tons of people are having the same issues. I had one door actuator replaced a couple years ago. Now my other door actuator is acting up. Dodge will charge $600-$1000 to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479419August 15, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the RPM gauge fluctuated. Additionally, the vehicle made an abnormal noise while driving. The vehicle was taken to an independent mechanic who diagnosed that the transmission pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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