Dodge Grand Caravan Complaints (2015)

281 consumer complaints on file.

#11266675October 6, 2019
STRUCTURE:BODY
PASSENGER SLIDING DOOR LOCK IS STUCK AND WILL NOT UNLOCK WITH THE KEY FOB OR UNLOCK MANUALLY. WILL NOT OPEN AT ALL. THE POSES A SERIOUS SAFETY RISK. THIS HAPPENED AFTER SHUTTING THE DOOR. THE NEXT TIME WE WENT TO OPEN THE DOOR IT WOULD NOT UNLOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257122September 21, 2019
SEATS
THE VEHICLE WAS PARKED IN A PARKING LOT. MY WIFE OPENED THE FRONT PASSENGER DOOR AND WAS ABOUT TO GET IN AS MY SON WAS GETTING IN THROUGH THE SLIDING PASSENGER-SIDE DOOR. WITHOUT ANY KIND OF IMPACT THE HEADREST ON THE FRONT PASSENGER SEAT FORCEFULLY DEPLOYED. THANKFULLY MY WIFE WASN'T IN THE SEAT YET, SO NO ONE WAS HURT. WHEN I EXAMINED THE HEADREST, I FOUND THAT THE PLASTIC PART THAT IS SUPPOSED TO PREVENT THE HEADREST FROM DEPLOYING HAD FAILED AND HAD BROKEN INTO A NUMBER OF SMALL PIECES. MY VAN ISN'T KEPT IN A GARAGE, SO IT SPENDS ALL OF ITS TIME OUTSIDE IN IOWA WEATHER, WHICH THIS PAST YEAR HAS RANGED FROM COLDER THAN -30F TO HIGHER THAN 90F. IT SEEMS LIKE THE PLASTIC COULDN'T HANDLE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256190September 17, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
NEED A RECALL ISSUED! 2015 DODGE GRAND CARAVAN WITH SLIDING DOOR ISSUES. LOCK MAKES LOUD NOISE WHEN TRYING TO UNLOCK. SOMETIMES IT WILL NOT UNLOCK OR LOCK, CAUSING THE DOOR TO WORK INCORRECTLY. THIS IS A SAFETY ISSUE THAT MULTIPLE PEOPLE HAVE ENCOUNTERED. THERE IS SHOULD BE A RECALL ON THIS LOCKING MECHANISM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255651September 16, 2019
SEATS
OUR VAN WAS STATIONARY, NO MOVING AND THE DRIVER HEADREST DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255652September 16, 2019
SEATS
THE DRIVER HEADREST DEPLOYED WITHOUT A CRASH, JUST HAPPENED OUT OF NOWHERE. IT WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254574September 10, 2019
STRUCTURE:BODY
27K MILES ON MY CAR. AT 16K, LAST YEAR, THE PASSENGER SIDE SLIDER DOOR WAS STUCK. WOULD NOT OPEN, WOULD NOT LOCK OR UNLOCK. WAS UNDER WARRANTY AND DODGE FIXED. NOW A YEAR LATER, THE OTHER DOOR IS DOING THE SAME, EXCEPT DODGE WANTS TO CHARGE ME $1,468 TO FIX IT!!! ARE YOU INSANE? THIS IS OBVIOUSLY A FAILED PART AND SHOULD BE FIXED FOR THE SAFETY OF MY CHILDREN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253942September 8, 2019
STRUCTURE:BODY
MY 2015 GRAND CARAVAN BOTH SLIDING DOORS WERE WORKING FINE, THEN YESTERDAY THE DRIVER'S SLIDING DOOR JUST FROZE--CAN'T OPEN IT ELECTRONICALLY OR MANUALLY. THE LOCK IS STUCK IN THE LOCKED POSITION AND THE POWER DOOR LOCK SWITCH WON'T MOVE THAT DOOR'S LOCK TO THE 'UNLOCK' POSITION. WHEN YOU TRY TO MOVE THE LOCK/UNLOCK BUTTON/LEVER ON THAT SLIDING DOOR, IT'S STUCK IN THE LOCKED POSITION--EVEN WITH A BUNCH OF FORCE I CAN'T MOVE THE LEVER TO THE UNLOCKED POSITION--I FEEL LIKE I'M GOING TO BREAK THE LEVER IF I FORCE IT TOO MUCH. SO THE DOOR IS BASICALLY UNUSEABLE UNOPENABLE RIGHT NOW. I FEEL IT'S A FAILURE AND SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253567September 6, 2019
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, AIR BAGS
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. PASSENGER SIDE HEADREST UNIT ERRONEOUSLY DEPLOYED. PASSENGER SUSTAINED HEAD INJURY CAUSE OF THE FAILURE WAS UNKNOWN THE CONTACT STATED THAT WHILE AT A STOP LIGHT THE PASSENGER SIDE ACTIVE HEADREST UNIT ERRONEOUSLY DEPLOYED CAUSING A HEAD INJURY TO THE PASSENGERS. NO MEDICAL TREATMENT WAS REQUIRED. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS 128,000.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11253297September 4, 2019
SEATS
WHILE IN PARK THE PASSENGER SEAT HEADREST DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242947August 10, 2019
ELECTRICAL SYSTEM
FOR ABOUT A MONTH THE VAN'S LOCK SYSTEM TO THE DOORS WOULD MAKE A BUZZING NOISE WHEN YOU UNLOCK OR LOCK THEM. SINCE FRIDAY, AUGUST 9TH 2019, THE BACK SLIDING DOOR ON THE DRIVER'S SIDE WILL NOT UNLOCK. THIS COULD CAUSE A HAZARD TO SOMEONE IN THE BACK, THAT NEEDED TO GET OUT OF VAN IN CASE OF AN EMERGENCY. THIS HAPPENS WHEN THE VAN IS STOPPED, OF COURSE I WOULD NOT TRY OPENING IT, IF VEHICLE WAS MOVING. THIS SHOULD BE AN AUTOMATIC FIX FROM THE SERVICE DEPARTMENT, BECAUSE OF SAFETY DUE TO PASSENGERS. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242808August 9, 2019
AIR BAGS, SEAT BELTS
I HAD A MINOR COLLISION WHERE A CAR BACKED INTO ME AS I WAS DRIVING FORWARD AT A SLOW RATE OF SPEED. MINOR BODY DAMAGE TO BOTH CARS. HOWEVER, ALL OF MY FRONT AIR BAGS DEPLOYED. INSURANCE, THE ESTIMATOR, EVERYONE, IS SHOCKED THEY ALL DEPLOYED, OR THAT ANY DEPLOYED CONSIDERING HOW MINOR THE COLLISION WAS. MY VAN, UNBEKNOWNST TO ME, HAD A KNEE AIRBAG. THE KNEE AIR BAG EXPLODED AGAINST MY SHINS, CAUSING EXTENSIVE BRUISING, CUTS, AND GOUGES WHERE THE COVER AND CASING SHOT OUT ONTO MY LEGS LIKE SHRAPNEL. IT FELT LIKE A BOMB OF SHARP GLASS WENT OFF AGAINST MY SHINS AND KNEES, THERE WAS BLOOD ALL OVER THE PLACE. I HAD TO GO TO THE ER TO GET THE WOUNDS CLEANED UP AND THEY'RE STILL TRYING TO HEAL WEEKS LATER. *DT CONSUMER STATED CAR IS AT INSURANCE AUTO AUCTIONS. *JB *DT PHOTOS ATTACHED.*JB *DT *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *DT *TR *DT*DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11242927August 9, 2019
SEATS
DRIVERS SIDE ACTIVE HEADREST DEPLOYED WHILE VEHICLE WAS SITTING IN THE GARAGE. IN PICTURES IT CAN BE SEEN THAT THE PLASTIC FATIGUED AND FAILED AT THE RETENTION PIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242674August 8, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. WHILE DRIVING, THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED FORWARD, AND LOST POWER WHEN THE ACCELERATOR PEDAL WAS RELEASED. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED A TUNE UP. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC FOR A SECOND DIAGNOSTIC TEST, WHICH DETERMINED THAT THE HEAD GASKET FAILED AND NEEDED TO BE REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V139897 (ENGINE AND ENGINE COOLING) P0302- CYLINDER 2 MISFIRE AS A POSSIBLE SOLUTION; HOWEVER, THE TSB WAS NOT INCLUDED IN THE 2015 EXTENDED WARRANTIES. THE VEHICLE WAS THEN TAKEN TO BILL HARRIS CHRYSLER DODGE JEEP (2100 S BANEY RD, ASHLAND, OH 44805, (419) 951-0292) WHERE IT WAS DETERMINED THAT THE HEAD GASKET WAS BLOWN AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 594-45294. THE CONTACT WAS AWAITING A PHONE CALL FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241370August 2, 2019
UNKNOWN OR OTHER
THE PASSENGER SIDE HEAT VENT ONLY BLOWS HOT AIR NO MATTER WHAT SETTING YOU PUT IT ON. THE DRIVERS SIDE ONLY PUSHES COLD AIR OUT.... THIS HAS BECOME A SIGNIFICANT PROBLEM IN NY AS THE TEMPERATURES VARY INTO THE NEGATIVES AND THE TRIPLE DIGITS. THE VEHICLE DOES THIS NO MATTER WHAT SPEED, MOVING AND NON MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230201July 8, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. WHILE DRIVING 10 MPH, THE VEHICLE FAILED TO ACCELERATE. ONCE THE CONTACT REACHED HER DESTINATION AND PARKED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, WHEN THE CONTACT ATTEMPTED TO SHIFT INTO REVERSE, BUT THE VEHICLE DID NOT MOVE. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO MOVE AND WAS DRIVEN TO CHRYSLER CORNER (406 E PANCAKE BLVD, LIBERAL, KS 671-901) WHERE IT WAS DETERMINED THAT THE TRANSMISSION FAILED. A FORMAL DIAGNOSTIC TEST WAS NOT RENDERED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229759July 6, 2019
SEATS
THE HEADREST DEPLOYED WHILE PARKED AND UNOCCUPIED. THE PLASTIC RETENTION LOOPS SNAPPED AND BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229347July 3, 2019
AIR BAGS, SEATS, UNKNOWN OR OTHER
ON THIS 2015, FLORIDA BASED, DODGE GRAND CARAVAN WITH 58,640 MILES, THE PASSENGER SIDE ACTIVE HEAD RESTRAINT DEPLOYED WITH THE CAR PARKED IN THE DRIVEWAY AND NO ONE IN IT. IT COULD NOT BE RESET AS THE THIN PLASTIC BRACKET THAT HELD A METAL RESTRAINING BAR IN PLACE DISINTEGRATED UNDER THE PRESSURE OF THE DEPLOYMENT SPRING AND RELEASED. IN FACT IT APPEARED THAT MULTIPLE PLASTIC PARTS HAD BROKEN. CHECKING THE INTERNET, THIS APPEARS TO HAVE HAPPENED IN HUNDREDS OF OTHER VEHICLES IN MULTIPLE MODELS AND MODEL YEARS AND DODGE/CHRYSLER HAS MADE NO ATTEMPT TO FIX THE PROBLEM OR WARN THE OWNERS. THERE ARE ALSO AT LEAST TWO SEPARATE LAW FIRMS PURSUING CLASS ACTION LAWSUITS REGARDING THIS. THERE ALSO APPEAR TO BE HUNDREDS OF COMPLAINTS ON THIS SITE. IF THIS HAPPENED ON THE DRIVER'S SIDE WHILE THE CAR WAS IN MOTION, AN ACCIDENT COULD HAVE RESULTED. THE DODGE DEALER SAID THEY HAVE NO OBLIGATION TO FIX THIS AND THAT REPLACING EACH HEAD RESTRAINT WOULD COST CLOSE TO $900. THEY ALSO COULD NOT SAY THE DRIVER'S SIDE HEAD RESTRAINT WOULDN'T ALSO DEPLOY UNEXPECTEDLY. ONE WONDERS IF THERE HAVEN'T ALREADY BEEN SIGNIFICANT OR EVEN FATAL ACCIDENTS RELATED TO THIS. GETTING HIT BY THE HEADREST WOULD CAUSE INJURY ALONE THIS APPEARS POORLY DESIGNED. THE IDEA OF PUTTING A THIN PLASTIC BRACKET UNDER CONSTANT STRONG SPRING PRESSURE FOR YEARS IS JUST ASKING FOR TROUBLE, ESPECIALLY FOR VEHICLES IN FLORIDA WHERE TEMPERATURES IN PARKED VEHICLES CAN REMAIN WELL OVER 120 ALL DAY. HOW CAN THIN PLASTIC BE EXPECTED TO TAKE THIS FOR THE LIFE OF THE VEHICLE? THESE PARTS SHOULD BE METAL. I PUSHED THE DEPLOYED HEADREST BACK TOGETHER AND SECURED IT WITH TWO CABLE ZIP TIES. AS DODGE CAN'T TELL ME IF THE OTHER HEADREST WON'T ALSO DEPLOY, I HAVE ALSO SECURED IT WITH CABLE ZIP TIES TO GUARD AGAINST ITS UNEXPECTED DEPLOYMENT. WHERE IS THE NHTSA IN ALL THIS? AT LEAST CHANGE THE DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222803June 26, 2019
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER'S SEAT HEADREST COMPLETELY DETACHED WITHOUT WARNING. THE CONTACT HEARD A POP SOUND AS THE HEADREST DETACHED, WHICH CAUSED THE DRIVER'S HEAD TO PROPEL FORWARD AND ALMOST STRIKE THE STEERING WHEEL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220848June 18, 2019
UNKNOWN OR OTHER
SLIDING DOOR LOCK ACTUATOR, BUZZING SOUND WHEN UNLOCK ALL DOORS. CAN'T MOVE THE LOCK BY HAND IT GETS STUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220525June 17, 2019
UNKNOWN OR OTHER
LOST AND FOUND ITEMS THE DODGE GRAND CARAVAN HIDE ON IMPORTANT PERSONAL ITEMS. FOR EXAMPLE, CREDIT OR DEBIT CARDS. THIS IS IN THE ARMREST CONSOLE. THIS CAUSES ARGUMENTS BETWEEN THE DRIVER AND THE PASSENGERS. THIS CAN LEAD TO AN ACCIDENT AS IT CAUSES SUSPICION OF ATTEMPTED ILLEGAL APPROPRIATION. NOBODY TOUCHED THE CARD BUT THE DESIGN OF THE TRUCK YES. IT IS NOT OBVIOUS TO DECIPHER THE ENIGMA. RECALL, PLEASE. REFERENCE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=4ZJ2BDOVFLO IMAGINE YOU ARE WITH A NEW FRIEND AND YOUR CREDIT CARD DISAPPEAR.!! IN MOTION JUST BEFORE YOUR TURN IN A ATH CAR LINE. I SOLD IT. MAYBE A LITTLE STICKER CAN SOLVE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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