Dodge Grand Caravan Complaints (2013)

472 consumer complaints on file.

#11233008July 18, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, ANOTHER VEHICLE FAILED TO OBEY A RED LIGHT AT 35 MPH AND CRASHED INTO THE FRONT OF THE CONTACTS VEHICLE. DURING THE CRASH THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A RIGHT HIP AND AN ANKLE INJURY ALONG WITH A CONCUSSION. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE REPORT WAS TAKEN AT THE SCENE. THE MANUFACTURER WAS CONTACTED AND AN INSPECTION WAS PERFORMED ON THE VEHICLE BUT NO PROBLEM WAS FOUND. THE LOCAL DEALER WAS NOTIFIED. THE CONTACT MENTIONED THAT THERE WAS A RECALL RELATED TO THE AIR BAGS ASSOCIATED WITH HER VEHICLE BUT THE RECALL INFORMATION WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 190,000.*DT *DT*JB CONSUMER STATED AIRBAG RECALL IN MY VEHICLE DUE TO DEFECTIVE SOFTWARE BEING INSTALLED AT THE FACTORY, WHICH WOULD CAUSE AIRBAG FAILURE IN AUTO ACCIDENT. CONSUMER WOULD LIKE TO REQUEST A VEHICLE EXAMINATION AND REVIEW OF AN AIRBAG SYSTEM FAILURE, IN AN AUTO ACCIDENT THAT TOTALED MY 2013 DODGE GRAND CARAVAN. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TR*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11229809July 6, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
INITAILLY BATTERY LIGHT CAME ON UNEXPECTEDLY. 30 MINS LATER WHILE DRIVING ON THE STREET, THE CAR WOULD NO LONGER PULL AS IF IT HAD BEEN SHIFTED INTO NEUTRAL. CONSTANTLY SHIFTING THE CAR INTO NEUTRAL AND BACK INTO DRIVE I WAS ABLE TO PULL ONTO A SIDE STREET. I COULD HEAR A SOLID CLICK WHEN DOING THE SHIFTING. CHECKED TRANSMISSIN FLUID AND IT WAS CLEAN AND AT A GOOD LEVEL. BATTERY LIGHT STAYED ON AND EVENTUALLY CAR WOULD NO LONGER START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229212July 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS IDLING, THE ENGINE MISFIRED. AS A RESULT, THE RPMS DECREASED AND THE VEHICLE VIBRATED AND SHUDDERED. ON SOME OCCASIONS, THE VEHICLE SHUT OFF COMPLETELY. THE VEHICLE WAS RESTARTED, BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228946July 2, 2019
UNKNOWN OR OTHER
DRIVER'S SIDE MANUAL SLIDING DOOR WON'T OPEN. LOCK WON'T MOVE. WORKED ONE DAY AND HASN'T SINCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228395June 29, 2019
SEATS
WHILE DRIVING DOWN THE INTERSTATE THE PASSENGER SIDE HEAD REST DEPLOYED. THERE WAS A PASSENGER IN THE SEAT AT THE TIME BUT WAS NOT HIT BY THE HEAD REST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222889June 27, 2019
POWER TRAIN
TRANSMISSION ON OUR 2013 DODGE GRAND CARAVAN FAILED WHILE TRAVELING ON THE FREEWAY VAN WOULD NO LONGER ACCELERATE. MY WIFE HAD TO COAST TO THE CENTER OF THE FREEWAY AND CALL FOR A TOW TRUCK. LUCKILY NEITHER MY WIFE OF THE 3 CHILDREN IN OUR VAN WERE INJURED DESPITE BEING IN A POTENTIALLY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222239June 24, 2019
SEATS
TAKATA RECALL .... THE HEADREST ON THE PASSENGER SEAT DEPLOYED ON IT'S OWN WITHOUT AN ACCIDENT OCCURRING. TO THE BEST OF MY KNOWLEDGE, THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221886June 22, 2019
STRUCTURE:BODY
THE SLIDING DOOR ON DRIVERS SIDE NO LONGER OPENS. THE HANDLE MOVES BUT DOESN'T SEEM TO LATCH OR UNLATCH. DOOR INOPERABLE IN CLOSED POSITION. IT WILL NOT OPEN AT ALL FROM OUTSIDE OR INSIDE THE VEHICLE. IT IS NOT A POWER DOOR, MANUAL ONLY. IT JUST WOULDN'T OPEN ONE DAY, WITHOUT WARNING, AROUND MAY 21, 2019. I HEAR OF MANY OTHERS HAVING SAME PROBLEM WITH THEIR DODGE GRAND CARAVAN. PLEASE INITIATE A RECALL, AS THIS IS NOT ONLY AN EXPENSIVE REPAIR, BUT MORE IMPORTANTLY A SAFETY ISSUE FOR EXITING THE VEHICLE IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221098June 18, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUEL PUMP RUNS ALL NIGHT DRAINS BATTERY AND LATER VEHICLE STALLS AND CRANKS BUT DOESN'T START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220319June 15, 2019
ENGINE
THE COOLING SYSTEM STARTED A LEAK NEAR THE FIREWALL WHERE ARE THE METAL TUBING CONNECTS 2 EACH Y PLASTIC CONNECTORS. IT IS ONE SOLID PIECE THAT WRAPS AROUND THE TOP OF THE ENGINE AND FACTORY PRICE IS $185 NO THIRD PARTY AVAILABLE. AFTER INSPECTING THE Y CONNECTORS THEY ARE MADE OF VERY VERY THIN ABS PLASTIC. AT 125000 MILES HAD TO REPLACE IT TWICE WITHIN 50000 MILES THE SECOND TIME I USED 2 EACH BRASS TEE CONNECTORS WITH ADDITIONAL 5/8 HEATER HOSE AND SPLICED IT TOGETHER FOR A BETTER STRONGER CONNECTION. THIS HAS MADE THE FOURTH HIGH PRESSURE LEAK I'VE HAD AND 60,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219101June 10, 2019
FUEL/PROPULSION SYSTEM
THE TIPM HAS GONE BAD IN THIS VAN. THE VAN WILL STALL WHILE DRIVING AND THE FUEL PUMP WILL STAY RUNNING IF YOU DON'T PULL THE FUSE. THIS IS A RECALL ON ONLY CERTAIN MODELS MADE BY DODGE BUT THEY ARE CLAIMING IT IS NOT A PROBLEM WITH THIS VAN EVEN THOUGH THEY ARE THE SAME COMPONENTS. I NOW HAVE TO PUT OUT $1600 TO REPAIR SOMETHING CHRYSLER WILL NOT ACCEPT RESPONSIBILITY. THIS VEHICLE IS UNSAFE WITHOUT THE REPAIR AND CHRYSLER SHOULD DO BETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208629May 20, 2019
UNKNOWN OR OTHER
WE HAD EXPERIENCED COLD AIR COMING FROM HVAC IN WINTER AND RECENTLY HAD HOT AIR COMING ON WHILE USING THE AC.THERE WAS RECALL FOR 2014BUT NOT 2013. I HAVE REQUESTED DODGE PAY FOR THE REPAIRS AS I HAVE ALREADY PAID TO HAVE IT DIAGNOSED. WE ARE UNABLE TO ADJUST THE HVAC SYSTEM TEMPS AND WAS ADVISED I NEED A BLEND DOOR ACTUATOR THAT SHOULD BE COVERED UNDER X64 WARRANTY EXTENSION. I WOULD EXPECT DODGE TO PAY FOR THIS. THEY WANTED ME TO GET IT DIAGNOSED AT A DEALERSHIP (I PAID $75 TO HAVE IT DIAGNOSED) FOR 4124 THEN THEY WOULD CONSIDER PAYING REPAIRS; MADE NO SENS TO ME. RECALL 24-005-16 SHOULD BE EXTENDED TO COVER MY 2013. PLEASE PROVIDE DODGE CORPORATE OFFICE CONTACT INFO IF YOU COULD. I WOULD APPRECIATE WHATEVER CAN BE DONE TO GET THIS FIXED. BLEND DOOR ACTUATOR IS IN NEED OF REPAIR AND I FEEL AS THOUGH I SHOULD NOT HAVE TO PAY FOR IT. THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208503May 19, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BATTERY IS NOT HOLDING A CHARGE FOR MORE THAN 3 HOURS. I HAVE TAKEN THE VEHICLE TO SEVERAL MECHANICS AND AUTO-SHOPS, BUT NO ONE IS ABLE TO DIAGNOSE THE PROBLEM. WHEN THE BATTERY DIES, AND I GET IT TOWED TO A SHOP, THEY SAY THEY CANNOT DIAGNOSE IT UNLESS THEY CHARGE OR JUMP THE BATTERY; BUT ONCE THE BATTERY IS CHARGED/JUMPED, THE DIAGNOSIS COMES BACK CLEAN. LITERALLY, EVERY MORNING I NEED TO GET THE CAR JUMP STARTED, ELSE I AM STRANDED. THIS PROBLEM HAS BEEN SPORADIC FOR ABOUT THE LAST 7 MONTHS, BUT IT HAS BECOME A REGULAR PROBLEM WITH THE PAST 2 WEEKS. ONCE THE CAR RESTS FOR MORE THAN 3 HOURS, IT DIES. I HAVE CHECK THE ALTERNATOR CHECK TO SEE IF THE DIODES ARE LEAKING; I HAVE HAD THE STARTING AND CHARGING SYSTEMS CHECK, BUT NO ONE CAN FIND A RESOLUTION TO THE PROBLEM. THE POWER DRIVERS SEAT HAS ALSO STOPPED WORKING ABOUT 4 MONTHS AGO, AND THE AC LIGHTS FLICKER CONSTANTLY (EVEN THOUGH THE AC DOES WORK NORMALLY) I SEE THERE WAS A PREVIOUS RECALL CONCERNING ELECTRICAL PROBLEM WITH THE DRIVER SIDE ARM REST, BUT I DON'T KNOW IF THIS COULD POSSIBLY BE A RELATED ISSUE. *DT CONSUMER STATED OTHER THAN THE POWER SEAT AND THE DRAINING BATTERY, THE ONLY OTHER ISSUE CONSUMER NOTICED WAS A FLICKERING OF THE AC LIGHTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208103May 16, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
THIS IS THE 6TH TIME MY VAN HAS DIED ON ME WHILE DRIVING IT. I WILL BE DRIVING AT ANY RATE OF SPEED AND MY VAN WILL JUST SHUT OFF. IF I LEAVE IT SIT FOR 45MINITES IT WILL START BACK UP. TODAY IT DIED ON ME IN THE MIDDLE OF AN INTERSECTION WITH THREE KIDS IN THE CAR. WE HAVE TAKEN IT SEVERAL PLACES AND NO ONE SEEMS TO BE ABLE TO HELP US. WE HAVE REPLACED THE TIPM. NO CHECK ENGINE LIGHT IS EVER ON WHEN IT HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206773May 10, 2019
STRUCTURE:BODY
DRIVER'S REAR, MANUAL, SLIDING DOOR JUST STOPPED WORKING. IT WILL NOT UNLOCK OR OPEN FROM INSIDE OR OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205451May 3, 2019
AIR BAGS
THE AIRBAG LIGHT GOES ON AND OFF EVERY SO OFTEN ALSO BLINKS WHEN GOING A CERTAIN SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205613May 3, 2019
ELECTRICAL SYSTEM
DRIVER SIDE PASSENGER SLIDING DOOR IS STUCK IN THE LOCKED POSITION. IT WILL NOT UNLOCK MANUALLY OR WITH THE KEY FOB. OBVIOUSLY MINI-VANS ARE VERY POPULAR AMOUNT MOMS WITH KIDS - THIS CREATES A SERIOUS SAFETY RISK. AT THE MOMENT IN THE EVENT OF AN EMERGENCY MY PASSENGERS WOULD ONLY BE ABLE TO GET OUT OF ONE FUNCTIONING DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196947April 17, 2019
ELECTRICAL SYSTEM, ENGINE
THE 2013 DODGE GRAND CARAVAN SXT GETS STUCK IN A LOW GEAR REVVING THE RPMS TO 4,000-5,000 RPMS WHILE GOING AT LOW SPEEDS. THIS HAS OCCURRED EVERY WEEK SINCE PURCHASE OF THE VEHICLE, ANYWHERE FROM1-3 TIMES A DAY; IT IS RARE TO GO A DAY WITHOUT THE CAR GETTING STUCK IN LOW GEAR. THIS OCCURS WHEN THE CAR IS STARTED AND AS I PULL OUT. THE TRANSMISSION HAS BEEN REPLACED, THE BATTERY HAS BEEN REPLACED TWICE AND THE CAR HAS STALLED TWICE. WITHIN THE TWO YEARS OF OWNING THE VEHICLE, IT HAS BEEN IN TO BE REPAIRED 10 TIMES. I PURCHASED THE VEHICLE IN 2017 AND OWN IT TO CURRENT DATE IN 2019. I HAVE HAD THREE DIFFERENT REPAIR SHOPS ATTEMPT TO RESOLVE THE ISSUE AND NONE OF THEM CAN. THE CAR STILL GETS STUCK IN LOW GEAR AND THE RPMS REV TO 4,000-5,000. THIS CAR HAS A DEFECTIVE TRANSMISSION AND MORE THAN LIKELY IS PART OF THE DEFECTIVE ISSUES WITH THE TIPM, TOTALLY INTEGRATED POWER MODULE. (NHTSA ACTION #DP14004)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197019April 17, 2019
UNKNOWN OR OTHER
2013 DODGE GRAND CARAVAN: MANY PROBLEMS HAVE TO DO WITH FAILURE OF TWO VERY IMPORTANT SOFTWARE UPDATES NOT BEING COMPLETED THROUGH AN ACTUAL RECALL BY CHRYSLER. NHTSA INVESTIGATED TIPM-7 WHICH RESULTED IN INCONCLUSIVE FINDINGS; NHTSA NEEDS TO REOPEN INVESTIGATION. MY CAR HAS THREE DEFECTS: TWO DEFECTS ARE DUE TO SOFTWARE UPDATES THAT WERE NEVER PERFORMED. NO RECALL BY CHRYSLER EITHER. THE POWER CONTROL MODULE DEFECT WAS OUTLINED IN CUSTOMER SATISFACTION NOTIFICATION M38: JANUARY 2013. VEHICLE HISTORY SHOWS NO UPDATE. THE 'POOR AUTOMATIC TRANSAXLE SHIFT QUALITY' IS DUE TO THE SOFTWARE NOT BEING UPDATED. ALSO HAD TO REPLACE TRANSMISSION. THE BATTERY DYING THREE TIMES AND BEING REPLACED TWICE OVER 6-MONTH PERIOD IS DUE TO THE FOLD AND STOW MODULE (FSM). CHRYSLER COMMUNICATED IN A BULLETIN THAT THE FSM NEEDED TO BE UPDATED WITH NEW SOFTWARE OTHERWISE A DEAD BATTERY WOULD RESULT DUE TO THE FSM 'STAY[ING] AWAKE' (DATED APRIL 23, 2014). VEHICLE HISTORY DOES NOT SHOW SOFTWARE HAD BEEN UPDATED. THE 3RD ISSUE: ENGINE STALL HAS OCCURRED IN DODGE GRAND CARAVANS 2008-2014. NHTSA INVESTIGATED THE TOTALLY INTEGRATED POWER MODULE (TIPM) FROM SEPTEMBER 25, 2014 TO JULY 24, 2015: 'THE PETITIONER ALLEGES THAT TIPM DEFECTS MAY RESULT IN ENGINE STALL [...]" ON SEPTEMBER 25, 2014, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED DP14-004 TO EVALUATE THE PETITION [...].' THE FINDINGS WERE 'THE MOST COMMON EFFECT OF THIS DEFECT CONDITION, RELATED TO THE FUEL PUMP RELAY, WAS A NO-START CONCERN, BUT IT COULD ALSO RESULT IN STALL WHILE DRIVING (76 COMPLAINTS). OVERALL, MY BATTERY DIED THREE TIMES IN A 6 MONTH PERIOD (FSM), THE CAR DOES NOT SHIFT INTO A HIGHER GEAR (PCM) ON A DAILY BASIS, AND FINALLY, THE CAR STALLED AND THE POWER STEERING LOCKED UP (TIPM). THESE CARS NOT ONLY HAVE ONE DEFECT, BUT IN LARGE PART, DEPENDING ON THE YEAR OF YOUR VEHICLE, THEY HAVE THREE DEFECTS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193843April 4, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
LEFT SIDE REAR PASSENGER DOOR STUCK IN THE LOCK POSITION, UNABLE TO OPEN IT NEITHER ELECTRIC OR MANUAL, NEITHER FROM OUTSIDE OR INSIDE. THE ENGINE JUST TURNED ITSELF OFF IN FOUR SEPARATE OCCASIONS, TWICE WHILE CROSSING THE INTERSECTION. GASKETS (Y CONECTOR BETWEEN HOSES) OF THE COOLING SYSTEM BLOWN OFF WHILE DRIVING ON THE HIGHWAY , TOXIC ANTIFREEZE SPILLED OUT OF THE SYSTEM, DANGEROUS FOR PASSENGERS AND ENVIRONMENT. REAR CALIPERS JAMED BECAUSE OF EXCESSIVE AND UNUSUAL RUST. STEERING WHEEL JAMED FEW TIMES WHILE DRIVING, BEING NECESSARY TO STOP THE CAR, TURNING THE ENGINE OFF AND ON TO BE ABLE TO CONTINUE DRIVING(THIS HAPPENED ON THE HIGHWAY, AND IN THE CITY, EXTREMELY DANGEROUS). TRANSMISSION SHATTERS IN DIFFERENT STAGES OF DRIVING, BEFORE STOPPING,AFTER STOPPING, WHILE REDUCING THE SPEED OR ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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