Dodge Grand Caravan Complaints (2017)

414 consumer complaints on file.

#11464436May 12, 2022
STRUCTURE:BODY
The sliding door on the passenger side will not open at all. It is due to a failing actuator. It is a well known issue and a great safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463688May 6, 2022
ELECTRICAL SYSTEM
The driver's side automatic rear door will not open or close. The locking mechanism appears to be stuck and will not lock or unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463401May 4, 2022
ELECTRICAL SYSTEM
A loud buzzing noise when locking or unlocking doors. Sounds like it’s coming from the automatic sliding door on drivers side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462822April 29, 2022
ELECTRICAL SYSTEM
The component that failed are the passenger sliding doors. The actuator has failed. Both passenger sliding doors do not close automatically. Sometimes the door will lock and remain stuck. Sometimes the doors do not lock at all. This poses a safety threat if door can not be closed properly. Vehicle can not be driven until doors close. The failure of the mechanical issue also poses a higher theft risk since I can not lock my sliding doors at times. This is sliding door issue is a well known issue according to research via web. Many Grand caravan owners are experiencing the sliding door actuator problem. YouTube videos has acknowledged this problem. I have been to Ontario, CA Dodge dealership and had my driver door actuator repaired as this was also the cause of my driver door not locking. Dodge denied this is a issue. As of 2021, Dodge has discontinued the Grand Caravan model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462644April 28, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
The driver's side door will no longer open, whether automatically or manually. You cannot manually unlock the door from the inside or open it from the inside, which poses a safety issue, in my opinion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459783April 5, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can’t walk get out? You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459444April 3, 2022
UNKNOWN OR OTHER
Driver side sliding door will not open. Will not unlock either manually or with the keyfob or the unlock/lock within the car. This is a safety issue for my 3 kids in the back. Unable to use one exit jn case of emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458404March 26, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Three months ago my left passenger sliding door just stopped working. It can no longer be opened via keyfob or manually. I'm afraid to let my family ride in the back now for fear they'll be trapped due to this door or the other door failing. There are no warning lamps or anything activated and when I inquired about repair the dealer said it would be about 1500+ per door to replace the actuators and locking mechanism.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457393March 19, 2022
STRUCTURE:BODY
Drivers side sliding door locked after passenger entered vehicle. Door would not unlock both electrically and manually. Passengers needed to exit vehicle thru passenger side. What would the result have been if vehicle were in an accident? This could still happen. I called dealer and was informed this is a common problem. A Technical Service Bulletin has been issued, but is not a covered repair. Cost of repair is around $500 per door. TSB number is 23-017-20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457267March 18, 2022
ELECTRICAL SYSTEM
Passenger side rear sliding door is stuck closed. I transport my grandchildren in this vehicle and this poses a SERIOUS safety hazard if involve in an accident or fire!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455482March 7, 2022
ENGINE
In January 2022,at approximately 75,000 miles, vehicle began to have a major oil leak and smell of oil in the cabin. A mechanic determined the oil filter housing had failed and it was replaced for $808.63.Mechanic also stated this is a very common issue with Dodge 3.6L engines. No warning lamps illuminated. Dodge customer service was contacted about the problem and stated there were no open recalls and would not reimburse me for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455430March 6, 2022
ELECTRICAL SYSTEM
The passenger sliding door power lock has failed, and will not operate. Yes it is available for inspection upon request. The lack of power locks on the passenger sliding door is a danger because it's supposed to lock automatically when you get up to speed to prevent accidental openings. Those back seats are also where young children in car seats are placed (it's a minivan, after all), and they can be unable to operate the door manually. In addition, I only recently noticed it would not lock, but I have no idea when it started failing, so having an unlocked door when you THINK it's locked is also dangerous. Yes, the problem has been reproduced. Yes, the vehicle has been inspected by a dealership. No, there were no warning lamps, messages, or other symptoms, and I do not know when it may have started. I only noticed it in January 2022, when one of my passengers (a child) was impatient to get into the car, and simply happened to start pulling on what we THOUGHT was a locked door. I hadn't unlocked the vehicle yet, so I checked, and, indeed, all the other doors were still locked. I eventually figured out the problem, that this door, the passenger sliding door, has a malfunctioning power lock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455318March 5, 2022
UNKNOWN OR OTHER
The driver's side sliding door is stuck and locked. Unable to manually unlock nor use key fob nor use button above the rearview mirror. My children were unable to exit out that side and now fear it happening to the passenger side as well. Upon googling and reading many different websites it seems that this has been happening out of the blue for years and with MANY different years of this van. We were given no warnings, no noises, nothing to make us aware there could be a problem with the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455120March 3, 2022
STRUCTURE:BODY
Left sliding door is stuck. Unable to open inside and outside. Some times the smell of burned plastic. In state of emergency it is impossible to evacuate from the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454906March 2, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
Passenger rear sliding door will not open even manually
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453264February 21, 2022
UNKNOWN OR OTHER
Drive side sliding door doesn't work,a safety problem if get in accident people could be trapped . Worked 2 days ago, Nothing will make it open Says need to unlock door but won't unlock, Carry my grand kids ,worry about get in crash an can't get them out .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452689February 18, 2022
AIR BAGS, SEATS
MY HUSBAND PULLED INTO A PARKING SPACE. HE PLACED THE CARAVAN IN PARK AND LEFT IT RUNNING. I HAD TO RUN INTO THE RESTAURANT TO GRAB THE PIZZA. AFTER I HAD CLOSED THE PASSENGER DOOR THE HEADREST POPPED APART. I KNOW THAT IT IS A SAFETY FEATURE AND ONLY GOES OFF IF THERE IS AN IMPACT. THERE WERE ZERO IMPACTS OR ACCIDENTS. THERE WAS A PARKED CAR ON THE DRIVERS SIDE BUT NO ONE WAS IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451782February 13, 2022
STRUCTURE:BODY
Driver side passenger door will not open locked or not will not budge open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450549February 5, 2022
STRUCTURE:BODY, ELECTRICAL SYSTEM
Drivers side passenger door lock stuck in locked position. Door will not open automatically and can not be opened manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450115February 3, 2022
UNKNOWN OR OTHER
Rear sliding door actuator for the door lock seized causing the door to be permanently shut with no way to manually open it. This is a safety issue that should be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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