Dodge Durango Complaints (2015)

505 consumer complaints on file.

#11444887December 23, 2021
FUEL/PROPULSION SYSTEM
Vehicle will not starts (even though it cranks). The problem as with previous model year Durangos is the Fuel Pump Relay (FPR) inside the Total Integrated Power Module (TIPM). On previous model year Durangos (2011-2013) they have been recalled because if the fuel pump power supply is cut when the vehicle is in motion it could cause an accident. Luckily this condition has not happened to me. Sometimes the vehicle do start and if I use it it has not turned off by itself up to now. The TIPMs were redesigned on 2014-2015 but the fuel pump relay problem carries on. Please have FCA recall these vehicles as well with the FPR inside the TIPM failing. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444594December 21, 2021
UNKNOWN OR OTHER
The power actuator for the rear lift gate broke free of its mount causing the actuator to damage the interior of the vehicle as well as causing the rear lift gate to slam closed. Luckily there was no one under the lift gate when this malfunction occurred, but if a child were in the way of the lift gate serious injury or death could have occurred. It is unacceptable that this powerful of an actuator is relying on one single bolt as its connection. When I took this to the dealership to get fixed, they told me they could not fix it and referred me to a local body shop. I live in a small town of around 65,000, and I was the forth Dodge vehicle in the last year or so they have seen with this same issue. I have contacted Mopar who makes these vehicles, and they were not interested in repairing this with the warranty and referred me to the NHTSA. If there are four of these issues in a town of 65,000 I can only assume there are plenty of others throughout the nation. I have attached a photo of the part that failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444329December 19, 2021
SEATS
Passenger headrest active restraint system activated while the vehicle was parked. In the driveway. Upon inspection it looks as tho a plastic retainer that holds a metal rod broke. Deploying the headrest. There was no impact to the vehicle nor any other active restraint systems activated. While searching for a replacement part. I've found multiple reports of the same problem on forums. With Dodge saying that with the vehicle warranty being expired. That it's a customer issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444163December 17, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Dodge Durango. The contact received notification of NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The contact stated that while driving at an undisclosed speed, the vehicle made tapping sounds. Additionally, the brakes made squeaking sounds while the brake pedal was depressed. The vehicle was taken to an unknown dealer and diagnosed with axle failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443869December 15, 2021
ENGINE
The key fob would be in the car, foot on break and the car wouldn't start. Even with a replaced key fob battery. It didn't give any indication that the key fob wasn't detected but the car wouldn't start. It happened a total of 5 times. Twice leaving me stranded with 3 kids in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443633December 13, 2021
EXTERIOR LIGHTING, SERVICE BRAKES
The lift gate light housing assembly develops cracks due to design flaw, allowing housing assembly to fill with water and cause lights to malfunction. The housing assembly is available for inspection upon request. The rear lights of the vehicle are not functioning as intended and can cause rear end vehicle collision, which car cause injury or worst to the passengers. The problem has been verified by my local Dodge dealership and Chrysler has been made aware of the issue as well. They have replaced the housing assembly 2 times for me in the past but Chrysler has not actually done anything to my knowledge about the design flaw and root cause of the light housing cracking. I currently have water intruding into my now 3rd housing and this time both the dealership and Chrysler are saying they are not going to do anything about it and if I want the cracked housing replaced then I need to pay for parts and labor myself, but what is the point of doing that if its a design flaw and its only a matter of time before the new housing cracks again. I am not the only Dodge Durango owner with this issue, these are many other people reporting this issue on Dodge Durango Forums. The vehicle has been inspected by my local Dodge dealership but not by any other entity. I don't have the maintenance records for the first time this happened, but my local Dodge dealership does. I think the first time the problem was reported was October 2019, and has now happened 2 more times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443385December 10, 2021
EXTERIOR LIGHTING
I have suffered a known issue with the exterior lighting on these vehicles. Water has gotten into the tail light housing and caused the light to go out…a $1300 part. Water intrusion has been long documented in these model year Durangos, with no recall ever issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442769December 6, 2021
ENGINE
Engine code P0306 (cylinder misfire #6) Replaced the coil pack and spark plug, still misfiring. Moved the cylinder #6 injector to another cylinder head and it still misfires on #6. Know problems with the 3.6L Pentastar Engine but they say my vin isn't listed in Chrysler's extended warranty covering it. Also a lawsuit about it currently going on it Montana https://www.classaction.org/news/fca-us-hit-with-class-action-over-allegedly-refusing-warranty-coverage-for-pentastar-v-6-engine-ticking-defect Dodge refuses to fix it under any warranty and wants $4,000+!!! There are THOUSANDS of people having the same problem!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442455December 2, 2021
EXTERIOR LIGHTING
The contact owns a 2015 Dodge Durango. The contact stated upon inspection it was discovered that the brake light strip was dim on the rear passenger’s side of the vehicle. The contact indicated that water had accumulated inside the taillight assembly housing. The vehicle was taken to the local dealer who diagnosed that the rear taillight assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440651November 16, 2021
EXTERIOR LIGHTING
Tailgate light keeps getting moisture and burning out light . 3rd time I have replaced it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440427November 15, 2021
SEAT BELTS
2nd row seat belts will not retract properly after being unbuckled. I am concerned they won't work properly in a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437156October 18, 2021
AIR BAGS
My driver head rest seat deployed without an accident. It’s very difficult driving this way and unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436306October 11, 2021
AIR BAGS, SEATS, ELECTRICAL SYSTEM
2015 Doge Durango, front passenger seat headrest malfunction "Active Head Restraint" and deployed while not in an accident. Headrest is available for inspection if requested. This occurred while the vehicle was being operated and caused a violent distraction. This could cause an accident as a result which would affect all in the vehicle. Additionally a direct impact/blow to the head from this defective headrest could lead to a head injury and/or cause an accident to occur. This has been reproduced in the same way by numerous consumers and third parties. Currently the defective headrest in question has not been inspected but communication with the manufacturer in progress. In regards to warning signs prior to the malfunction. There were no visible and/or audible signs this was about to occur. The headrest has received normal use which is very minimum. Research about this issue has shown this issue is documented and is present in multiple versions of the 2015 Dodge Durango but is not limited to just that year. Please investigate this issue as this is literally an accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435319October 4, 2021
ENGINE
There is a ticking sound coming from my engine. The dealer told me I need to replace my rocker arms. I've search and seen a lot of people having this problem with the rocker arms failing in the engine. If "a lot" of people are having this problem it sounds to me like a part defect by the manufacturer...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435473October 4, 2021
AIR BAGS
Active head restraint randomly deployed on passenger headrest under normal driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433242September 16, 2021
FUEL/PROPULSION SYSTEM
Vehicle came to an abrupt stop on road. I was unable to get my vehicle into neutral or drive to safely move my vehicle to the side of the road. After several failed attempts to restart my vehicle, a tow truck company had to tow my vehicle. My Fuel pump was bad and had to be replaced. A mechanic told me it is rare for a fuel pump to go bad in a vehicle with less than 100,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429279August 16, 2021
POWER TRAIN
We were entering a highway from an on ramp and the car would not accelerate. We were almost hit from behind because of it. We took the car in to have it looked at and it is a faulty TIPM "totally integrated power module". There were issues with previous years models of Dodge Durangos with the same issue and I believe that recall should extend to newer years. From what I researched: The TIPM lawsuit alleges Chrysler sold and leased model year 2011-2013 Dodge Durango and Jeep Grand Cherokee SUVs equipped with defective "totally integrated power modules, which allegedly cause a variety of electrical problems including non-starting, stalling and fuel pump problems. The plaintiffs claim Dodge and Jeep owners have spent a small fortune on unneeded repairs for batteries, fuel pumps and other car parts, all while the real trouble was caused by defective TIPMs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428800August 12, 2021
AIR BAGS
As the driver, I reached into the back seat to hand my son something and both front seat head rests deployed! There was not accident or anything that should have caused this. This could have hurt me if my head was rested on the head rest at the time and now I have two head rests that are deployed and can’t fix them! I shouldn’t have to pay for something that shouldn’t have happened without an accident occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428627August 11, 2021
EXTERIOR LIGHTING
The taillights on my vehicle have developed a leak for water to enter the housing, and cause them to burn out. This is common amongst all early model years 2014 and even up to the current model year. This is a manufacturer defect and poses a serious safety concern. Drivers behind me may not be able to see my brake lights if they are burned out. The housing is for led lights and is VERY expensive, it should have been sealed better for the life of the vehicle. Again, this is a very serious problem and deserves to be investigated properly. Thank you for your time and I look forward to your action on this safety item. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428656August 11, 2021
SEATS
I was coming back from lunch with my wife and kids when all of the sudden the passenger headset deployed without warning on my 2015 Dodge Durango pushing my wife's head forward. The vehicle has no waring or emergency lights on in the dash board. We are terrified for this to occur while on our daily commute's to work or school drop offs and pick ups, we don't want to have an accident or create one in any manner. Not sure how to proceed due to the fact that there is not recall on this and I really don't have the money to pay the dealership for the this. Since I don't have extended warranty the problem is not covered and the dealership wants to charge me 1,000 to 1,200 to fix and change out part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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