Dodge Durango Complaints (2015)

505 consumer complaints on file.

#11342757August 2, 2020
SEATS
THE ACTIVE HEAD RESTRAINT OF THE FRONT PASSENGER SEAT WAS DEPLOYED WHILE THE VEHICLE WAS PARKED OVERNIGHT, DUE TO THE FAULTY PLASTIC HOUSING OF THE RETAINING PIN. THE PIN JUST TORE THROUGH THE PLASTIC WHILE REMAINING IN THE LATCH ITSELF. LOOKING THROUGH THE INTERNET I CAN SEE THAT THIS IS NOT AN ISOLATED INCIDENT. SEEMS TO BE HAPPENING QUITE FREQUENTLY TO FCA CARS. OBVIOUSLY THERE IS A DESIGN FLAW ON THE COMPOSITION OF THE PLASTIC USED BY FCA FOR THE HOUSING, WHICH WEAKENS WITH TIME UNDER THE CONSTANT LOAD OF THE HEAVY SPRINGS. DIDN'T SEEM TO BE ABLE TO FIND A RECALL FOR IT THOUGH. THIS IS A SERIOUS SAFETY CONCERN! I AM NOW WORRIED THAT THE DRIVER'S SIDE IS NEXT AND I MIGHT ACTUALLY BE DRIVING WHEN IT HAPPENS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341818July 28, 2020
SEATS
MY 2015 DURANGO DOESN'T GET USED MUCH NOW A DAYS. THE DRIVER SAID HEAD RESTRAINT DEPLOYED WITH OUT AN ACCIDENT. I'VE LOOKED THIS UP AND IT SEEMS TO BE AN ISSUE WITH CHRYSLER. DEALERSHIP IS CHARGING ME A LOT OF MONEY TO GET IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341897July 28, 2020
AIR BAGS
HIT A TELEPHONE POLE ON FRIDAY 7/24 NO AIRBAGS DEPLOYED VEHICLE IS TOTALED BRUISED CHEST ARMS LEGS FEET HANDS ON A TOWN STREET*DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11341145July 23, 2020
SEATS
UPON ENTERING VEHICLE, ACTIVE HEAD RESTRAINT DEVICE IN PASSENGER SEAT HEADREST DEPLOYED WHILE MY WIFE WAS IN THE SEAT. IT HIT HER ON THE BACK OF THE HEAD AND LEFT HER WITH A HEADACHE AND BACK PAIN.*DT CONSUMER STATED WIFE'S PAIN IS STILL ONGOING. DEALERSHIP WAS CONTACTED AND SAID THEY WOULD REPLACE THE HEADREST AT NO ADDITIONAL COST.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11340673July 21, 2020
SEATS
WE WERE DRIVING OUR 2015 DODGE DURANGO AND WE CAME TO A STOP SIGN. WHEN WE PULLED AWAY FROM THE STOP SIGN AND THE VEHICLE WAS IN MOTION THE SAFETY ASSIST HEADREST ON THE PASSENGER SIDE FIRED OFF WITHOUT WARNING STRIKING ME IN THE BACK OF THE HEAD. I ENDED UP IN THE ER AND GETTING A CT SCAN AND WAS DIAGNOSED WITH A CONCUSSION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11339445July 14, 2020
AIR BAGS, SEATS
THE HEAD REST TO THE PASSENGER FRONT SEAT EJECTED. IT'S CUSHION IS BROKEN APART FROM WHAT HOLDS THE COMPONENT. WHILE ON PARK AND THE SEAT WAS EMPTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338756July 11, 2020
EXTERIOR LIGHTING
REAR TAIL LIGHT (RACETRACK LIGHT) PORTION BURNED OUT. IT WAS IMPROPERLY SEALED AND ALLOWED WATER RUNOFF TO COLLECT INSIDE BOTTOM PART. THIS CAUSES THE RACETRACK LIGHT TO BURNOUT. THIS IS A HAZARD THAT IF NOT FIXED AND TAIL LIGHTS GO OUT WHILE DRIVING, COULD CAUSE AN ACCIDENT AND SERIOUSLY INJURE PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331657June 30, 2020
AIR BAGS, SUSPENSION
THE AIR BAG LIGHT GOES ON/OFF. DEALER SAYS IT IS A FAULTY WIRING OR CONNECTION AND HAVE TO TAKE OUT THE PASSENGER SEAT. THEY TOLD ME THAT THE AIR BAG SYSTEM IS OFF WHEN IT DETECTS SOME FAULT. THEY ARE CHARGING ME $400.00 TO TRY TO FIX THE PROBLEM. I HAVE NO CHOICE BUT TO FIX. REAR SHOCKS ARE LEAKING, WHY I DO NOT KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331338June 28, 2020
POWER TRAIN
TRANSMISSION WILL NOT SHIFT TO ANY GEAR.SEAT BELT ON DOORS ALL CLOSED ,ONLY HAD ONE CODE RELATED LAST YEAR SHIFT MODULE U0002-88, SENT TO DEALER ,SAID NO CODES,I NEVER ERASED CODES,THIS HAS BEEN TO DEALERSHIP SO MANY TIMES I DONT KNOW HOW MANY,SAID ITS CUSTOMER ERROR. BULL (@#$%).IF CHRYSLER CANT FIX IT,THEY SHOULD BUY THIS JUNK BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331197June 27, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING THE VEHICLE RANDOMLY STALLED/DIED, THOUGH THE INSTRUMENT CLUSTER/ELECTRONICS STAYED ON. I TRIED TO START THE VEHICLE, BUT THE ENGINE WOULDN'T TURN OVER. THE INSTRUMENT CLUSTER CYCLED THROUGH RANDOM ERROR MESSAGES "VEHICLE PHONE REQUIRES SERVICE, SERVICE AIRBAG SYSTEM, OIL PRESSURE LOW, SERVICE ELECTRONIC THROTTLE CONTROL". DODGE DEALERSHIP SAID THEY COULDN'T REPLICATE THE ISSUE, AND SENT ME HOME. ON 4/4/2020, AND 6/626/2020 THE ENGINE WOULDN'T TURN OVER DESPITE THE INSTRUMENT CLUSTER TURNING ON. ON 4/15/2020 THE DEALERSHIP SAID THE BATTERY WAS DEFECTIVE AND CHARGED ME TO REPLACE IT, BUT THE ISSUE IS STILL NOT RESOLVED. ON 5/1/2020 THE TRUNK RANDOMLY OPENED WHILE THE VEHICLE WAS OFF AND IN MY DRIVEWAY, IT WAS RAINING. ON 5/27/2020, WHILE DRIVING IN A STORM, THE INSTRUMENT CLUSTER SAID "SERVICE ELECTRONIC BRAKES, BRAKE FLUID LOW" AND THE PARKING BRAKE LIGHT KEPT COMING ON AND OFF. THE ERRORS NEVER SHOWED UP AGAIN AFTER THE VEHICLE DRIED OFF. ON 6/26/2020, A DAY AFTER A THUNDERSTORM, THE ENGINE WOULDN'T TURN OVER EVEN THOUGH THE INSTRUMENT CLUSTER CAME ON. THE IGNITION WAS STUCK IN "RUN", AND THE P/R/N/D LIGHTS WERE ALL ON, AND THE INSTRUMENT CLUSTER SAID "SERVICE TRANSMISSION CONTINUE IN D DO NOT SHIFT OR TURN ENGINE OFF"; BUT THE ENGINE WAS OFF. I HAD TO DISCONNECT THE BATTERY TO TURN THE VEHICLE ELECTRONICS OFF. *** EVERY SINGLE TIME THE VEHICLE HAS DIED WHILE DRIVING OR FAILED TO START WHILE PARKED, I HAVE GOTTEN A U0100 ENGINE CODE SAN ANTONIO DODGE CHRYSLER JEEP HAS FAILED TO DIAGNOSE OR FIX THE ISSUE, AND DODGE CORPORATE HAS FAILED TO PROVIDE ANY RESOLUTION EXCEPT TO TELL ME TO TAKE IT TO A DIFFERENT DEALERSHIP. DODGE CASE/REFERENCE NUMBER IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328997June 15, 2020
SEATS, AIR BAGS
VEHICLE WAS STATIONARY IN OUR GARAGE. WIFE WENT TO GET INTO PASSENGER SIDE SEAT AND HEADREST EXPLODED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328138June 10, 2020
AIR BAGS, SEATS
I WAS DRIVING DOWN THE STREET AND MY HEADREST IN MY CAR POPPED AND HIT MY DAUGHTER IN THE HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327897June 8, 2020
EXTERIOR LIGHTING
WATER LEAKS INTO REAR LIGHT ON THE TAILGATE ON A REGULAR BASIS. WHETHER THE CAR IS PARKED WHEN IT'S RAINING OUTSIDE OR I'M DRIVING IN THE RAIN, WATER GETS INTO THE LIGHT AND NOW THE PASSENGER SIDE PORTION OF THE LIGHT NO LONGER WORKS. AS MORE WATER GETS IN OVER TIME I FEAR MORE OF THE LIGHTS WILL GO OUT WHICH COULD POTENTIALLY CAUSE AN ACCIDENT OR ELECTRICAL ISSUES INSIDE THE TAILGATE. I HAVE READ THAT THIS IS A VERY COMMON ISSUE WITH DODGE DURANGO'S FROM 2014+ THRU THE PRESENT. SOME OWNERS HAVE SHARED THAT AS THIS ISSUE WORSENS THE LIGHTS FLICKER WHICH COULD MAKE OTHER DRIVERS THINK YOU ARE BRAKING WHICH AGAIN COULD CAUSE A MOTOR ACCIDENT AND EVEN LOSS OF LIFE. DODGE HAS NOT ADDRESSED THIS ISSUE AND CHARGES APPROXIMATELY $1,000 TO FIX WHEN A BETTER GASKET AND SEALANT AROUND THE LIGHT HOUSING COULD FIX THE ISSUE FOR A FRACTION OF THE PRICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327156June 3, 2020
AIR BAGS
ON APRIL 26, 2020 THE ACTIVE HEAD RESTRAINT (AHR) ON THE PASSENGER SIDE OF MY VEHICLE UNEXPECTEDLY DEPLOYED WHILE IN OPERATION AT NORMAL CONDITIONS/SPEED LIMITS (30-35 MPH) ON A RESIDENTIAL STREET. NO ACCIDENTS OR INJURIES WERE INCURRED, HOWEVER THE HEAD REST HAS BEEN FULLY DETACHED AND IS NOW HANGING OPEN, REVEALING ALL EXPOSED MATERIALS INSIDE. PER THEDODGEDEALERSHIP AND MOPAR (EXTENDED WARRANTY SERVICES), REPAIR WAS NOT COVERED AND THERE WOULD BE OUT-OF-POCKET CHARGES FOR PARTS AND SERVICE UP TO $900. UPON FURTHER RESEARCH, THIS COSTLY SAFETY ISSUE IS BEING EXPERIENCED BY OTHERDODGEVEHICLE OWNERS SOME OF WHOM HAVE GOTTEN THE FCA TO COVER ASSOCIATED COSTS; AND THERE IS ALSO A CLASS ACTION LAWSUIT IN FL AS OF FEB. 2020. HOPEFULLY THIS DANGEROUS DEFECT AND AN UNREASONABLE SAFETY RISK IS GRANTED A RECALL TO REMEDY THE SITUATION SOON BEFORE SOMEONE IS SERIOUSLY HURT. THANK YOU FOR ALL THAT YOU DO AND YOUR SUPPORT IN THE MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326918June 2, 2020
SEATS
THE PASSENGER SIDE HEADREST POPPED OFF. STATIONARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326800June 1, 2020
SEATS, UNKNOWN OR OTHER
I MADE A COMPLAINT ON SATURDAY BUT DID NOT ATTACH PHOTOGRAPHS. WHILE WE WERE DRIVING OUR 2015 DODGER DURANGO I NEEDED TO PULL OVER TO CHECK ON MY CHILDREN. I WAS NOT IN ANY TRAFFIC ACCIDENT AS I WAS DRIVING THE POSTED SPEED LIMIT OF 35 ON THE STREET. WHEN MY WIFE AND I EXITED THE VEHICLE THE PASSENGER HEADREST DEPLOYED. SCARED AND UNSURE WHAT HAPPENED, I ASKED MY WIFE IF SHE HAD TOUCHED OR PULLED THE HEADREST. SHE STATED THEY SHE DID NOT. WE WERE NOT AWARE NOR INFORMED AT THE TIME OF PURCHASE THAT THIS VEHICLE HAS A SAFETY FEATURE THAT DEPLOYS THE HEAD REST IN A REAR AND COLLISION. I BEGAN RESEARCHING THIS ISSUE ONLINE AND FOUND THAT THIS HAS BEEN OCCURRING FOR SEVERAL YEARS. WITH SOME CASES LEADING TO INJURY AND LITIGATION. SCARED, I TOOK IT THE FOLLOWING MORNING TO THE DEALERSHIP ON WHICH WE PURCHASED THE VEHICLE. THEY HELD IT FOR THE DAY, INSPECTED THE VEHICLE, RAN DIAGNOSTICS. THE END RESULT WAS THAT MY EXTENDED WARRANTY DID NOT COVER A DEFECTIVE SAFETY FEATURE HEAD REST. NOW I HAVE TO PAY $970.00 DOLLARS TO REPAIR OR DRIVE THE VEHICLE WITHOUT THIS SAFETY FEATURE. I AM CURRENTLY CALLING FCA THE PARENT COMPANY FOR DODGE TO ADDRESS THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326614May 30, 2020
SEATS, UNKNOWN OR OTHER
WHILE DRIVING I PULLED OVER AND MY WIFE AND I EXITED THE VEHICLE TO CHECK ON OUR TWO CRYING TODDLERS, WHEN MY WIFE EXCITED THE PASSENGER SIDE OF THE VEHICLE A LOUD BANG OCCURRED AND THE HEADREST EJECTED FORWARD. I ASKED MY WIFE IF SHE HAD TOUCHED THE HEAD REST AND STATED SHE DID NOT. WE RESEARCHED THIS ISSUE AND IT'S A SAFETY MECHANISM DESIGNED FOR REAR IMPACT COLLISIONS TO PREVENT WHIPLASH. WE WERE NOT IN AN ACCIDENT, WE WERE DRIVING AND PULLED OVER. WE PULLED OVER ON SURFACE STEERS. NO IMPACT TO THE VEHICLE. I TOOK THE VEHICLE TO THE DEALERSHIP THIS MORNING AND THEY ARE LOOKING INTO THE ISSUE. I FEEL FROM CONDUCTING RESEARCH THAT THE DEALERSHIP WILL NOT REPAIR THIS SAFETY MECHANISM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326373May 28, 2020
ENGINE, POWER TRAIN
LIFTERS DEALERSHIP SAID THE WARRANTY ENDED IN FEBRUARY THIS YR. THAT'S NOT FAIR MY HAS 86000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326332May 28, 2020
STRUCTURE, EXTERIOR LIGHTING
WATER IS POOLING IN MY TRACK LIGHTING. I HAVE TO TAKE THE BOLTS OUT TO EMPTY IT. NOW THE LIGHTS ARE FAILING!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326191May 27, 2020
EXTERIOR LIGHTING
TAIL LIGHT COLLECTS WATER WHILE IN MOTION ON ANY ROAD OR STATIONARY. LIGHTS SHORT OUT WHICH CAN BE HAZARDOUS WHEN DRIVING IN THE RAIN OR AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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