Chrysler Town and Country Complaints (1997)

388 consumer complaints on file.

#701053January 12, 1999
SUSPENSION
POSSIBLE SUSPENSION PROBLEM THAT MUST CREATE EXCESSIVE WEAR ON THE TIRES AND CAUSES THE CAR TO WOBBLE AT LOW SPEEDS. TIRES NEED TO BE REPLACED AT ONE-HALF OR LESS OF THEIR USEFUL LIFE. DEALER WAS NOT AWARE OF THE PROBLEM BUT MICHELIN KNEW HOW TO TREAT THE SYMPTOM, PUT A NEW SET OF TIRES ON THE CAR, BUT NOT NECESSARILY HOW TO CURE THE PROBLEM. ANYONE AWARE OF THIS PROBLEM AND WHAT IS BEING DONE TO FIX IT? SOUNDS LIKE NHTSA ITEM NUMBER: SB052078 TO ME. IS THE COMPLETE BULLETIN AVAILABLE ANYWHERE? DEALER REFERRED ME TO HAVE WHEELS ALIGNED AT GOODYEAR WHO SENT ME TO MICHELIN BECAUSE OF A BELT SEPARATION.( DOT NUMBER: TIRE SIZE: P215/65R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701274January 12, 1999
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS ARE VERY DIM, EVEN HIGH BEAMS ARE NOT BRIGHT.DEALER HAS NO ANSWER. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#702097January 10, 1999
POWER TRAIN
THE SPEEDOMETER AND TACHOMETER FAILED TWICE. THE FIRST TIME THE DEALER REPROGRAMMED COMPUTER CHIP. THIS IS A DANGEROUS CONDITION WHEN THE SPEEDOMETER GAUGE FAILS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832997January 5, 1999
EXTERIOR LIGHTING:HEADLIGHTS
DRIVER IS NOT ABLE TO SEE THE ROAD CLEARLY BECAUSE OF THE HEADLIGHTS. THE HEADLIGHTS ARE TOO DIM IN AREAS WHERE THERE ARE NO STREET LIGHTS. THE PROBLEM HAS BEEN REPORTED TO THE MANUFACTURER. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#830691November 12, 1998
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHILE ATTEMPTING TO COME TO A STOP THE BRAKES WOULD GRIND LIKE METAL TO METAL. BRAKES HAD TO SERVICED FIVE (5) TIMES IN THE PAST YEAR. DEALER HAS BEEN NOTIFED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#700116October 27, 1998
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
ON MY MINIVAN (LIKE MOST CARS) THERE IS A SENSOR FOR THE FRONT BRAKES SO THAT WHEN THE FRONT BRAKES PADS ARE WEARING THIN, THE SENSOR CAUSES A HIGH PITCHED SHRILL TO BE SOUNDED. MY SENSOR FAILED TO FUNCTION AT ALL-HENCE I CONTINUED TO USE MY BRAKES FOR A SIGNIFICANTLY LONGER TIME THAN I SHOULD HAVE. AS A RESULT, BY THE TIME I WAS ALERTED TO ANY DAMAGE TO THE BRAKES WHATSOEVER, BOTH THE FRONT AND BACK BRAKES WERE SO DESTROYED MY VAN REQUIRED AN ENTIRE BRAKE OVERHAUL. FORTUNATELY, ONCE I HEARD A DREADFUL 'METAL AGAINST METAL' SOUND (MY VERY FIRST WARNING), I WAS ABLE TO DRIVE DIRECTLY TO THE DEALERSHIP. UNFORTUNATELY, THE DEALERSHIP BASICALLY CALLED ME A LIAR WHEN I TOLD THEM ABOUT THE DEFECTIVE SENSOR AND THEY REFUSED TO PAY ANY PORTION OF MY BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#827849September 14, 1998
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 65 MPH CONSUMER HAD TO MAKE A SUDDEN STOP, THE VEHICLE CONTINUED TO TRAVEL. CONSUMER DEPRESSED THE BRAKE PEDAL AGAIN . *AK CONSUMER HAD TO SWERVE TO AVOID AN ACCIDENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#825553September 3, 1998
VISIBILITY:WINDSHIELD WIPER/WASHER
CONSUMER HAVE BEEN EXPERIENCING ONGOING PROBLEM WITH WINDSHIELD WIPERS WHICH KEEP COMING ON FOR KNOW REASON. BEEN IN/OUT OF DEALER SHOP, AND PROBLEM CANNOT BE RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#827095August 21, 1998
SEATS:FRONT ASSEMBLY:RECLINER
WHILE DRIVING THE CENTER FRONT SEATBACK FOLDED, THROWING THE OCCUPANT INTO THE BACK OF THE DRIVER'S SEAT. THE DEALER HAS ADJUSTED THE SEATBACK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#826092July 30, 1998
VEHICLE SPEED CONTROL
THE THROTTLE HAD STUCK WIDE OPEN. HAD CRUISE CONTROL AT 73MPH. STARTED TO BRAKE TO RELEASE CRUISE CONTROL, BUT IT DID NOT RELEASE. TOOK OFF EXIT & PUT IN NEUTRAL & APPLIED BRAKES. VEHICLE STILL GOING. SHIFTED INTO PARK & VEHICLE FINALLY STOPPED. TOOK TO DEALER & MANUFACTURER BUYING VEHICLE BACK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#825791July 23, 1998
ELECTRICAL SYSTEM
WHEN TRAVELING AT ANY SPEED THE VEHICLE WILL CUT OFF WITHOUT PRIOR WARNING. PROBLEM IS NOTICED WHEN MAKING A STOP OR WHEN MAKING A TURN. CONSUMER HAS CONTACTED THE DEALER, DEALER INDICATED THAT IT WAS DUE TO AN ELECTRICAL MALFUNCTION. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#825126July 7, 1998
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE STARTED SMOKING AFTER AN HOUR PARKED IN GARAGE. CONSUMER WAS ABLE TO MOVE VEHICLE OUT OF GARAGE, SMOKE DECREASED AFTER VEHICLE WAS OUTSIDE. DEALER NOTIFIED, AND FOUND THE CAUSE IN THE ELECTRICAL HARNESS UNDER THE HOOD. REPAIR MADE AT NO COST TO THE CONSUMER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#537381July 7, 1998
ELECTRICAL SYSTEM
FAILURE OF THE ELECTRICAL SYSTEM CAUSED FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#537365July 7, 1998
ELECTRICAL SYSTEM
ELECTRICAL FIRE, BELIEVED TO HAVE STARTED SOMEWHERE BETWEEN THE BATTERY AND THE STARTER.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#537021June 23, 1998
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
WIPER SWITCH FAILS INTERMITTENTLY, CAUSING POOR VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#536670June 5, 1998
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE FAILED ON INTERSTATE WHILE TRAVELING AT 70 MPH. DEALERS HAVE NOT BEEN ABLE TO CORRECT PROBLEM. ENGINE STILL BACKFIRES AND THE SERVICE ENGINE LIGHT IS ON. ESPECIALLY DANGEROUS FOR DRIVER WHO IS DISBLED AND IT IS DIFFICULT TO CONTROL WITHOUT THE USE OF POWER STEERING AND BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#534421April 21, 1998
ELECTRICAL SYSTEM:WIRING
ELECTRICAL WIRING FAILURE CAUSED VEHICLE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#532676March 17, 1998
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VEHICLE SPEED CONTROL
CONSUMER PUT VEHICLE IN DRIVE AND VEHICLE EXPERIENCED SURGED, CRASHING INTO A CHURCH, CONSUMERS FOOT WAS NOT ON THE ACCELERATOR AT ANY TIME, THE AIR BAGS FAILED TO DEPLOY. CONSUMER RECENTLY EXPERIENCED A BAD FUEL SMELL AND DIFFICULTY STARTING VEHICLE, A DEALER STATED THAT THEY COULD NOT FIND ANY PROBLEMS AND THAT THE CONSUMER NEEDED TO TAKE THE VEHICLE BACK TO THE DEALER WHERE IT WAS PURCHASED, CONSUMER HAD THE FUEL PUMP REPLACED. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#532488March 11, 1998
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION STAYS IN NEUTRAL WHILE IN DRIVE POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#532573March 8, 1998
VEHICLE SPEED CONTROL, AIR BAGS
VAN UNEXPECTEDTLY SURGED FORWARD AT HIGH SPEED FROM A PARKED POSITION TO CAUSE A CRASH OF INCREDIBLE DESTRUCTION TO THE CHURCH, WITHOUT FOOT ON ACCELERATOR. THE AIR BAGS DID NOT DEPLOY. CONSUMER IS SMELLING GAS, CONSUMER CAN NOT FIND ANY PROBLEMS. CONSUMER STATES VEHICLE IS HARD TO START. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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