Chrysler Town and Country Complaints (1999)

362 consumer complaints on file.

#741765March 1, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
I HAD TO HAVE THE TANK ON MASTER CYLINDER REPLACED DUE TO SEEPING OF BRAKE FLUID. NO OBVIOUS SOURCE OF THE LEAK WAS DETERMINED. IT SEEMED TO BE COMING FROM AROUND THE RUBBER SEALS WHERE THE TANK ATTACHES TO THE MASTER CYLINDER. THE FIRST WARNING OF THE LEAK WAS THE BRAKE WARNING LIGHT. UPON CHECKING THE FLUID IT WAS DISCOVERED TO BE VERY LOW. IT WAS REFILLED TO THE PROPER LEVEL. THE TANK AREA WAS WELL CLEANED AND DRIED. WITHIN HOURS THE TANK WAS AGAIN WET WITH FLUID. THE LEVEL GRADUALLY DECREASED OVER THE NEXT SEVERAL DAYS AS THE FLUID SEEPED OUT. NO BRAKE FAILURE WAS OBSERVED, ON LOSS OF FLUID FROM THE TANK. I HAD A LOCAL MECHANIC PURCHASE A NEW TANK FROM A DEALER AND PUT IT ON THE CAR. NEW RUBBER SEALS WERE PROVIDED WITH THE TANK. TIME WILL TELL IF THIS HAS FIXED THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739528January 17, 2001
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:IGNITION
CAR STILL WILL NOT START AFTER SEVERAL REPLACEMENTS OF BATTERIES. THEN STARTER AND ALTERNATOR. SPOKE TO MR. OWENS OF GREENBRIER ABOUT A EXTEND WARRANTY ON MY VAN RESPOND I'LL HAVE TO GET BACK TO YOU. BY THE WAY YOUR VAN IS READY FOR PICK UP. I LEFT SEVERAL VOICE MESSENGER IN RESPONSE TO MY WARRANTY THAT ME AND MR. OWEN SPOKE ABOUT, WITH NO RESPONSE. I STILL HAVEN'T PICK UP MY VAN AT THIS TIME. 16 JANUARY 2001 I MAKE ONE MORE CALL TO MR. OWEN AND GET HIS VOICE MESSAGE AGAIN, I LEAVE A MESSAGE. HE GETS BACK TO ME ON 17 JANUARY 2001 TELL ME THAT I HAVE A EXTEND WARRANTY FOR 50,000 MILES AND MY QUESTION TO MR. OWEN DOES THIS INCLUDE MY 36,000 WARRANTY, RESPONSE IS YES. YOUR VAN IT READY FOR PICK UP. NO IT IS NOT READY FOR PICK UP I RECEIVE A CALL FOM MR. KRAMER THIS MORNING TELL ME TO PICK UP MY VAN AND LESS THAN TWO HOURS LATER MR. KRAMER TELLS ME THAT DON'T PICK UP THE VAN BECAUSE IT WILL NOT START AND WE ARE WORKING ON IT. MR. OWEN RESPONSE IS I'LL GET BACK TO YOU. A HOUR LATER MR. OWEN CALL BACK TO TELL ME THAT A EXPERT /HELP DESK PERSON IS WORKING WITH GREENBRIER TO RESOLVE THE PROBLEM. BUT I'M STILL WITHOUT MY VAN WHICH I NEED TO GET BACK AND FORTH TO WORK IN AND OTHER ACTIVITIES OF MY THREE CHILDREN. SOME "SOUTHERN HOSPITALITY PROGRAM" HAS FAILED ME. I'M WITH OUT A VAN STILL. SEVEN TRIES TO REPAIR A VAN I THINK IS ENOUGH. CHRYSLER STILL HAS NOT CALL ME TO ACCOMDATED MY NO VEHICLE. GREENBRIER CHRYSLER SERVICE MANAGERS FAVORITE LINE IS ME PATIENT. PLEASE HELP ME WITH THIS SITUATION.*AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739248January 12, 2001
STEERING:HYDRAULIC POWER ASSIST SYSTEM
LUCKILY I WAS DRIVING VERY SLOW BECAUSE I HAD JUST GOT ON MY STREET,AND THEN MY STEERING WENT COMPLETELY OUT, I MANAGED TO GET OVER TO THE SIDE OF THE STREET, WHEN I GOT OUT OF THE CAR, THE PARTS OF THE CAR WERE ON THE GROUND. I WAS GOING TO GET ON THE HIGHWAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739055January 9, 2001
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WIRING IN DRIVER'S SIDE SEAT HEAT MALFUNCTIONED. OVERHEATED ON LEFT SIDE WHEN SWITCHED ON. SERVICE DEPT AT DEALER DISCONNECTED, STATING THAT IT WAS GETTING SO HOT THAT IT WAS A HAZARD. SO HOT IT COULD MELT WIRING. POSSIBLE FIRE HAZARD. REPLACEMENT AND REPAIR ESTIMATED AT $1500!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739033January 8, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CAR WAS RUNNING, THE HEAT WAS ON, THE LIGHTS WERE ON, AND THE CAR WAS IN PARK. I DOUBLED CHECKED THAT THE CAR WAS IN PARK WHEN I STEPPED OUT OF THE VAN. ANDRIA SAID SHE TOO LOOKED TO SEE IF THE CAR WAS IN PARK AND IT WAS. I SHUT MY DRIVERS SIDE DOOR AND HEADED TO THE GARAGE TO GO INSIDE WHILE ANDRIA GOT HER PURSE AND BOOK OUT OF THE FRONT PASSENGER CAR SEAT, WHERE SHE HAD BEEN SITTING. I WENT INTO THE HOUSE AND UNPACKED THE BREAKFAST OUT OF THE MCDONALDS BAG FOR MY GIRLS AND SET DOWN THE 3 ORANGE JUICES ON THE COUNTER, NEAR OUR TOASTER. I THREW SOME GARBAGE OUT INTO THE TRASH UNDER THE SINK THAT I HAD PUT INTO THE MCDONALDS BAG, WHICH WAS MADELEINES BANANA PEEL THAT SHE HAD BEEN EATING ON THE WAY TO GET ANDRIA. I HAD BEEN INSIDE THE HOUSE FOR ABOUT 30 SECONDS OR MORE. I THEN WENT OUT THE DOOR THAT LEADS TO OUR GARAGE TO HEAD TO THE CAR. WHEN I STEPPED OUTSIDE THE DOOR, I SAW ANDRIA HAD UNBUCKLED MADELEINE FROM HER CAR SEAT AND HAD MADELEINE IN HER ONE ARM, AS SHE WAS PICKING UP HANNA WITH HER OTHER FREE ARM TO CARRY BOTH GIRLS INSIDE THE HOUSE. I SAID I WAS LEAVING NOW AND WAITED FOR THEM TO JOIN ME NEAR THE DOOR, WHICH LED TO THE HOUSE. I KISSED BOTH GIRLS ON THE CHEEK AND SAID GOODBYE. ANDRIA TOLD ME SHE HADNT SHUT THE PASSENGER SIDE SLIDING DOOR WHERE SHE HAD GOTTEN THE KIDS OUT, AS SHE HAD NO FREE HANDS. (SINCE SHE WAS CARRYING THEM BOTH). SO I STARTED WALKING IN A DIAGONAL IN THE GARAGE, TO HEAD OUTSIDE THE GARAGE TO THE DRIVEWAY TO CLOSE THE PASSENGER SIDE, SLIDING DOOR, WHICH WAS THE ONLY DOOR, OPENED AT THAT POINT. JUST AS I WAS ALMOST 2 STEPS AWAY FROM BEING OUTSIDE OF THE GARAGE, THE CAR STARTED MOVING TOWARD ME. I SCREAMED OH MY GOD, ANDRIA THE CAR IS MOVING. ANDRIA HAD BEEN STANDING ON THE STEP BY THE DOOR THAT LED TO THE HOUSE. I YELLED FOR HER TO GET THE KIDS INSIDE THE HOUSE. I COULDNT GET OUTSIDE THE GARAGE AS THE CAR HAD ENTERED THE GARAGE NOW SO I STEPPED BACK INTO THE GARAGE INTO MY HUSBANDS GARAGE SPACE. MY HUSBAND SIDE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#558397January 4, 2001
WHEELS:RIM
THE INSIDE OF THREE RIMS SHOW SIGNS OF OXIDATION WHICH CAUSED AIR LOSS IN THE TIRES DUE TO LACK OF A SMOOTH SURFACE WITH WHICH THE TIRE COULD MATE, THE SHOP STATED THAT CHROME PLATED WHEELS SHOULD NOT BE USED IN WINTER AS THE ROAD SALTS DESTROY THE PLATE, CONSUMER BELIEVES CHROME PLATED WHEELS SHOULD NEVER BE OFFERED AS AN OPTION FOR VEHICLES DELIVERED TO REGIONS WITH SNOWY WINTERS AND THINKS THEY SHOULD BE RECALLED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738199December 23, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
MASTER CYLINDER LEAKED INTO THE POWER BRAKE BOOSTER WHICH CAUSED MY ENTIRE BRAKE SYSTEM TO FAIL. IF THE VEHICLE HAD BEEN MOVING AT THE TIME OF FAILURE, IT COULD HAVE CAUSED MANY FATALITIES. THE DEALER FIXED IT AT NO COST, HOWEVER, I BELIEVE THAT THIS COMPONENT SHOULD BE INVESTIGATED. THE DEALER WAS NOT CONCERNED THAT THIS COULD HAVE CAUSED MANY FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738111December 21, 2000
SERVICE BRAKES, AIR:ANTILOCK
SNOW OR ICE LEAKED INTO MY REAR BRAKES, MY REAR BRAKES LOCKED UP AND VAN IMMEDIATELY STOPPED. THERE WAS A LOAD POP WHEN THIS HAPPENED. THE VAN HAD TO BE TOWED TO THE DEALER. WE WERE NOT INJURED BECAUSE WE WERE GOING VERY SLOWLY WHEN THIS HAPPENED BUT IT COULD HAVE BEEN TRAGIC IF WE HAD BEEN IN HEAVY TRAFFIC OR TRAVELING AT A HIGH SPEED. I THINK THIS COULD BE A PROBLEM ON OTHER VANS LIKE OURS AND THAT IT HAS PROBABLE CAUSED SOME SERIOUS CRASHES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873343October 18, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
CONSUMER WAS TRAVELING 55MPH ON HIGHWAY AND THERE WERE DEERS IN THE MIDDLE OF THE ROAD DANCING. HOWEVER, DEERS WERE FAR AWAY, UP THE ROAD. THERE WAS TIME FOR VEHICLE TO STOP. CONSUMER APPLIED THE BRAKES TWO TIMES, BUT BRAKES DIDN'T STOP. VEHICLE. THIRD TIME SHE APPLIED THE BRAKES, THEY GRABBED A LITTLE BIT. BUT, IT WAS TOO LATE,VEHICLE RAN INTO THE DEERS. VEHICLE SUFFERED DAMAGE. DEALERSHIP WAS AWARE OF MALFUNCTIONED BRAKES. THERE WAS AIR IN BRAKE LINES. ROTORS WERE HEATED BECAUSE PADS AND ROTORS WERE BLUE, AND PADS AND ROTORS WERE REPLACED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#872939October 13, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS HAVE RUSTED FROM INSIDE, RESULTING IN A COLLISION. DEALER HAS INSPECTED VEHICLE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#555960October 11, 2000
SUSPENSION:FRONT:WHEEL BEARING
THE WHEEL BEARING WERE DEFECTIVE AND CAUSED NOISE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733889October 10, 2000
WHEELS
BOTH REAR TIRES BEGAN GOING FLAT ON A WEEKLY BASIS. BOTH BEGAN OCCURING AT ABOUT THE SAME TIME IN AUGUST, 2000. NO PUNCTURE COULD BE FOUND IN TIRES. REPORTED PROBLEM TO DEALER (ANTWERPEN DODGE, COLUMBIA, MD). DEALER SERVICED VEHICLE AND REPORTED THEY COULD FIND NO PROBLEMS. TIRES CONTINUED GOING FLAT. ANTWERPEN AGAIN SERVICED VEHICLE, DISMOUNTED ONE REAR TIRE FROM WHEEL AND FOUND SEVERE WHEEL CORROSION. TOLD US IT WAS OUR FAULT BECAUSE WE HAD PUT FIX-A-FLAT IN THE TIRE...WE HAD NOT! WE HAVE PUT NOTHING BUT AIR INTO THESE TIRES. CHRYLSER WAS CONTACTED (1-800-992-1997) AND AFTER SPEAKING WITH ANTWERPEN'S SERVICE MGR DECLINED TO WARRANT DEFECT. CHRYSLER WANTS US TO PAY $625.00 PER WHEEL TO REPLACE THESE DEFECTIVE WHEELS A THAT ARE ONLY ONE YEAR OLD! WHEELS HAVE NOW BEEN EXAMINED BY A WHEEL SPECIALTY SHOP (YE OLE WHEEL SHOP, 6363 WASHINGTON BLVD, ELKRIDGE, MD). THIS SHOP REPAIRS DAMAGED WHEELS AND DOES WORK FOR SEVERAL INSURANCE COMPANIES. SPECIALTY SHOP FOUND NO EVIDENCE OF FIX-A-FLAT OR ANY OTHER FOREIGN MATERIAL IN TIRE/WHEEL. INFORMED ME THAT THIS TYPE OF CORROSION WAS COMMON WITH CHROME PLATED WHEELS THAT ALSO HAD BEEN CHROME PLATED ON THE INSIDE SURFACES. INDICATED THAT MOISTURE HAD GOTTEN INTO THE TIRE/WHEEL ASSEMBLY (PROBABLY THROUGH AN AIR HOSE AT A SERVICE STATION). THE MOISTURE THEN CREATED A REACTION BETWEEN THE CHROME AND THE WHEEL MATERIAL CAUSING THE WHEEL TO "EAT ITSELF". WHEEL EXAMINED HAS HOLES IN THE INSIDE OF THE WHEEL WHERE THE REACTION HAS EATEN COMPLETELY THROUGH THE MATERIAL. SHOP INFORMED ME THAT QUALITY MANUFATURERS DO NOT CHROME PLATE THE INSIDE OF THE WHEEL TO AVOID THIS KNOWN PROBLEM. THEY ALSO INFORMED ME THAT IT WAS LIKELY THAT ALL FOUR OF THE WHEELS ON THIS VEHICLE WERE BAD. THEY WILL EVENTUALLY BECOME WEAK FROM CORROSION AND COULD BREAK APART. CHRYSLER CONTINUES TO REFUSE TO RECOGNIZE THE PROBLEM AS A WARRANTABLE DEFECT. THIS IS A SAFETY ISSUE AS THE WHEELS COULD FAIL AT SPEED ON THE HIGHWAY CAUSING A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871122September 20, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER HAS A INTERMITTENT PROBLEM WITH BRAKES. HAS TO INCREASE STOPPING DISTANCE TO STOP. DEALER SAYS THE BRAKES ARE THE BEST DESIGN FOR THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6901299September 12, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE CAUGHT ON FIRE, CLAIM # 42-1356-292. NLM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#730589September 7, 2000
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, STEERING:HYDRAULIC POWER ASSIST SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
THIS VAN IS VERY UNSAFE I NEED HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868733August 25, 2000
WHEELS:RIM
RIMS ARE DEVELOPING HOLES INSIDE OF THE RIMS AND THE AIR LEAKS OUT. CONSUMER TOOK VEHICLE TO DEALERSHIP, AND MECHANIC TOLD HIM THAT VEHICLE PASSED WARRANTY MARK.*AK LEFT FRONT AND RIGHT FRONT RIMS DEVELOPED PIN HOLES IN MIDDLE OF RIM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866355July 31, 2000
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
SEAT WARMER HEATING ELEMENT CAUSED SEAT ON T PASSENGER'S SIDE TO CATCH ON FIRE. THIS HAPPENED WHILE DRIVING THE VAN. DRIVER WAS ABLE TO PUT OUT THE FIRE. NO ONE WAS SEATING IN THE SEAT AT THE TIME. DEALER HAS BEEN CALLED ABOUT THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#725663July 19, 2000
POWER TRAIN:AXLE ASSEMBLY, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
REAR AXLE OF BROKE! AXLE BROKE ON INSIDE OF RIGHT REAR WHEEL/BRAKE ASSEMBLY. CAUSED BRAKES TO FAIL AS CONTINUED ON THREE (3) WHEELS. WE SKIDDED LEFT AND RIGHT, TURNED INTO THE SKIDS, ALMOST HITTING OTHER MOTORISTS AND VEHICLES. ALMOST WENT OVER EMBAKEMENTS. FRAME BENT. NEW TIRE AT TIME.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#864066June 22, 2000
WHEELS
CHROME WHEELS HAVE A PIN HOLE WHICH CAUSES A LEAK. TIRES CANNOT BE PROPERLY INFLATED.*AK TIRES CAN NOT HOLD AIR FOR MORE THAN A DAY DUE TO PIN HOLE LEAK IN CHROME WHEEL. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#552385May 24, 2000
SEATS
THE REMOVABLE SECOND SEATS DO NOT HAVE A POSITIVE LOCKING MECHANISM FOR ATTACHING THE SEATS TO THE FLOOR, RESULTING IN THE SEAT COMING LOOSE WHILE TURNING CORNER. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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