Chrysler Town and Country Complaints (1998)

296 consumer complaints on file.

#730804September 8, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE CAR WAS BROUGHT TO DAVID ELLIS FOR A BRAKE REPAIR ON 8/21/00. THE CAR MADE A NOISE WHILE DRIVING AND A LOUD NOISE WHEN BRAKING. ALSO THE PEDAL DID NOT FEEL RIGHT. THEY REPLACED THE FRONT PADS, ROTORS, WHEEL CYLINDERS AND THE MASTER CYLINDER. THEY HAD TO REPALCE THE MASTER CYLINDER TWICE WHILE THEY HAD IT UNDER REPAIR. THE MORNING AFTER I PICKED UP THE CAR, IT WOULDN'T ACCELERATE, IT WAS REVVING VERY LOUD AND WITH VERY HIGH RPMS AND THEN IT BEGAN TO SMOKE AND SMELL. WHEN I GOT OUT OF THE CAR I OBSERVED FLAMES SHOOTING OUT OF THE FRONT WHEEL. CHRYSLER HAS INSPECTED AND SAYS THEY DO NOT KNOW THE CAUSE OF THE FIRE. THEY ARE WILLING TO FIX THE FIRE DAMAGE BUT THEY CANNOT "FIX" THE CAUSE OF THE FIRE BECAUSE THEY DO NOT KNOW WHAT THE CAUSE IS. I DO NOT FEEL THE CAR IS SAFE TO DRIVE UNLESS THEY CAN PINPOINT THE CAUSE AND HAVE IT REPAIRED OR REPLACED. THEY ARE ALSO REFUSING TO RETURN THE PARTS TO ME, AND I HAVE TOLD THEM THAT I NEED TO HAVE THEM INSPECTED FOR FUTURE LITIGATION. THEY CLAIM THAT THEY WILL BE SENDING THEM TO CHRYSLER, WHO HAS ALSO REFUSED TO RETURN THEM TO ME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#726250July 30, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
THE SERPENTINE BELT BROKE 2 TIMES IN 2 WEEKS - A CRITICAL COMPONENT. IT HAPPENED AT 30000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#724098June 16, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO APPARENT REASON FOR THIS FIRE. NO IGNITION SOURCE KNOWN IN THE AIR INLET FILTER HOUSING. LOOKING FOR INPUT ON OTHER VEHICLES THAT MAY HAVE HAD THIS PROBLEM AND WHAT CAUSED IT. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#552457June 2, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPER GEARS LOCKS UP INTERMITTENTLY, CAUSING VISIBILITY PROBLEMS. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862076May 17, 2000
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE WAS MAKING NOISE WHILE MOVING. TAKEN TO AN INDEPENDENT REPAIR SHOP, AND INFORMED CONSUMER THAT THE FLYWHEEL NEEDED REPLACEMENT. MANUFACTURER NOTIFIED,AND INFORMED CONSUMER THAT PART WAS NOT COVERED UNDER MANUFACTURER'S RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860749April 21, 2000
STEERING
CONSUMER HAS A BRAND NEW CAR, EACH TIME VEHICLE IS DRIVEN CONSUMER HAS PROBLEMS WITH THE STEERING- STEERING BECAME DIFFICULT/VERY TIGHT TO TURN. ON SOME OCCASIONS HAS LOST CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#859301March 28, 2000
SUSPENSION
AT HIGHWAY SPEEDS STEERING WHEEL VIBRATES UNCONTROLLABLY. DEALER HAS ATTEMPTED TO REPAIR THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857886March 3, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE USES UP TO A PINT OF ANTI-FREEZE EVERY COUPLE THOUSAND OF MILES. DEALER CANNOT DETERMINE THE CAUSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718566February 10, 2000
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, UNKNOWN OR OTHER
THIS PROBLEM ONLY OCCURS IN COLDER WEATHER OF APPROXIMATELY 35 DEGREES, OR COLDER. UPON STARTING THE VEHICLE THE ENTIRE DASH (SPEEDOMETER, FUEL GAUGE, ODOMETER, ETC) WILL BE INOPERATIVE. WHILE IN VIRGINIA OVER THE HOLIDAYS THIS PROBLEM WAS OCCURRING EVERY DAY. ORIGINALLY, THIS HAPPENED ONLY WHEN STARTING THE VEHICLE. WHILE IN VIRGINIA OVER THE HOLIDAYS IT ALSO OCCURRED WHILE DRIVING ON THE INTERSTATE. AT THAT TIME, THE ENGINE CHECK LIGHT ALSO CAME ON, AND THE ANTI-LOCK BRAKE LIGHT CAME ON. THIS VEHICLE HAS BEEN AT THE DEALERSHIP, UNTIL YESTERDAY, SINCE DECEMBER 30, 1999, WHEN I RETURNED HOME TO BEAUFORT. THEY HAVE BEEN ABLE TO DUPLICATE THE PROBLEM AND ATTRIBUTE IT TO AN UNKNOWN VOLTAGE RISE (FROM 2.5 AMPS TO 3.0), BUT HAVE NOT BEEN ABLE TO CORRECT THE PROBLEM AND STILL DO NOT KNOW WHAT IS CAUSING IT. WE HAVE CONTACTED CHYRSLER CUSTOMER SERVICE, WHO HAS OPENED A CORPORATE FILE (#660213), BUT HAVE NO OTHER INFORMATION FROM THEM. THIS PROBLEM HAS OCCURRED FROM THE VERY BEGINNING OF THIS PARTICULAR VEHICLE, THOUGH BUTLER CHRYSLER BELIEVED THAT THEY HAD CORRECTED THE PROBLEM WHEN WE PURCHASED IT. WE FIRST FOUND THAT IT STILL EXISTED IN NOVEMBER, AND HAS REOCCURRED PROBLEMS SINCE, UNTIL IT WAS GIVEN TO THEM 12/30/99 TO BE FIXED. THEY RETURNED THE VEHICLE TO US YESTERDAY, NOT REPAIRED, UNTIL THEY DECIDE WHAT THEY ARE GOING TO DO. WE FEEL THIS IS AN UNSAFE VEHICLE TO BE DRIVING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#853239December 21, 1999
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING VEHICLE AT APPROX. 50MPH, IT WOULD JERK & MAKE POPPING NOISE WHEN ON AN INCLINE & THE ACCELERATOR PEDAL IS APPLIED. BEEN TO DEALERSHIP & WAS INFORMED BY MECHANIC IT WAS THE CHARACTERISTIC OF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#549318November 1, 1999
SUSPENSION
FAULTY SUSPENSION SYSTEM IS CAUSING THE FRONT END OF THE VEHICLE TO WOBBLE WHILE DRIVING, REPAIRS DID NOT REMEDY PROBLEMS. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#713771October 24, 1999
TIRES
LETTER TO FOLLOW, BASICALLY STEERING WHEEL WOBBLES AT 30 MPH, CHRYSLER SAYS IT MICHELINS TIRES, MICHELIN SAYS ITS CHRYSLERS SUSPENSION, EITHER WAY THE VAN STEERING WOBBLES AT 30 MPH, SHAKES STRONGLY WHEN BRAKING FROM SAY 70 TO 50 MPH ALMOST AS IF THE ANTILOCK BRAKES WERE ON, MICHELIN CLAIMS THE TIRES SAFE EVEN WITH THE WOBBLE, I DON'T SEE HOW THAT COULD BE ON AN ICY MICHIGAN ROAD IN THE WINTER.( DOT NUMBER: TIRE SIZE: 215/65R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#549147October 21, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
GAS GAUGE DOES NOT READ CORRECTLY, SEVERAL REPAIR ATTEMPTS, HOWEVER CONTINUES TO FAIL, GAS FUMES ENTER THE VEHICLE ALSO. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#851299October 20, 1999
SUSPENSION:FRONT
WHEN DRIVING VEHICLE AT LOW SPEEDS, IT WOULD WOBBLE. BEEN TO DEALER & WAS INFORMED THE TIRES NEEDED CHANGING. THE TIRE CO. CLAIMED MANUFACTURER AT FAULT DUE TO AXLE PROBLEM ON VEHICLE. AT SPEEDS, NO WOBBLING. THE PROBLEM IS GETTING WORSE. EACH MANUFACTURER BLAMING THE OTHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850200October 7, 1999
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, INTERIOR LIGHTING, VISIBILITY:REARVIEW MIRRORS/DEVICES
WHILE DRIVING ON THE HIGHWAY HEADLIGHTS/DASH LIGHTS, AND MIRRORS WENT OUT FOR ABOUT A COUPLE OF SECONDS, THEN CAME BACK ON. THIS HAS HAPPENED TWICE. THE DEALER HAS SEEN THE VEHICLE BUT CAN'T DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#849385September 30, 1999
SEATS
THIS VEHICLE WAS IN A FRONT END SIDE COLLISION, THE OTHER VEHICLE WAS TRAVELING AT 40 MPH AND THE CONSUMER WAS GOING 20 WHEN AND WAS STRUCK IN THE FRONT SIDE. THE THIRD ROW OF SEATS COLLAPSED IN THIS MINI VAN AND WAS LAID FLAT OUT LIKE A BED. THE DEALER HAS BEEN CONTACTED. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#848784September 27, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WAS PARKED AND A FIRE STARTED IN THE ENGINE COMPARTMENT UNEXPECTEDLY AND WITHOUT PRIOR WARNING. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#847406September 9, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
SERPENTINE BELT BROKE, RESULTING IN LOSS OF VEHICLE CONTROL. DEALER AND MANUFACTURER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#846423September 2, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE DRIVING IN THE RAIN SERPETINE BELT FELL OFF, WHICH MAY HAVE CAUSED A LOSS OF VEHICLE CONTROL. DEALER SAID IT WAS A COMMON PROBLEM, BUT COULD NOT DETERMINE THE CAUSE. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709767August 9, 1999
WHEELS
WHEN THE REAR WHEEL CYLINDER FAILED, I IOST THE ABILITY TO BRAKE.THE BRAKE PEDAL AND EMERGENCY BRAKE WENT ALL THE WAY TO THE FLOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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