Chrysler Pacifica Complaints (2020)

231 consumer complaints on file.

#11516770April 12, 2023
ELECTRICAL SYSTEM, ENGINE
Problems with the entire dashboard electrical system going out and not coming back on for approx. 2 hrs. Until vehicle sits. Everything including the heat/AC, radio, nothing worked. Secondly the engine is and has been running rough even though oil changes performed every 4-5,000 miles full synthetic. Engine feels as if it needs an engine service or something. Vehicle has some jolting and stubborn acceleration at time as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516434April 11, 2023
UNKNOWN OR OTHER
During the afternoon on April 10, 2023, I was merging onto I-12 in Baptist, LA. I was traveling on the roadway for no more than 20 seconds when a loud explosion happened. I nearly crashed my car as I had no idea what had just happened other than glass was everywhere. So I pulled to the shoulder of the road only to find that my sunroof had exploded. The metal piece that is part of the sliding part was hanging on my rubber clearly showing it had not been properly secured. I had my 3 young children in the vehicle and again glass everywhere. There was no indication that something was wrong with my sunroof. I called the dealership where I purchased this vehicle and they stated they have heard this is happening and I need to file a complaint. Chrysler this is absolutely uncalled for and needs to be rectified! My sunroof was closed, the temperature outside was 61, and no severe weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516086April 8, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving in normal conditions most, if not all, of the van's dash warning lights lit up, the van came to a stop on its own (without input from driver) in the middle of the street, put itself in park and would not shift into drive again. This happened in the middle of the street and before it could be moved onto the shoulder. The battery had to be disconnected to allow the computer/electrical system to reset, only then would it move. We are very lucky that this occurred within a 35 mph zone and not in interstate traffic. Even with this happening in a lower speed zone it is still very dangerous for the van to stop unpredictably in the middle of traffic. Again, had this been on interstate it could have been deadly. When attempting to put into reverse or drive, the shifter would shift itself back into park. If placed in neutral the van would engage the electronic parking brake and would not disengage until placed back in park. Given that the main purpose of these vehicles is to ferry children, it is especially concerning that the van is behaving the way it is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515313April 3, 2023
ENGINE, ELECTRICAL SYSTEM
We've had issues with transmission since we purchased this vehicle in the brand new condition. The vehicle has a hard shifting problem and makes unusual noise. We've driven newer models of Pacifica that didn't have this problem. The issues are getting worse after numerous repairs made by Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513928March 27, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When driving at high speeds the van doors will unlock. You cannot lock them. When you hit lock the unlock again. Then on Saturday driving down the road the doors the door flew open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511881March 14, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511601March 13, 2023
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510873March 8, 2023
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510614March 7, 2023
ENGINE
The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 75 MPH, the vehicle stalled. The check engine warning light illuminated intermittently. The vehicle was taken to an Auto Parts store for a diagnostic test. The employee retrieved DTC: P0A43-00 (Drive motor ‘A’ position sensor circuit intermittent). The vehicle was taken to the dealer, and update 22-100 was performed; however, the failure recurred. The vehicle was taken to Nyle Maxwell Chrysler Dodge Jeep RAM of Austin (13401 Highway, Ranch Rd 620 N, Austin, TX 78717) where the vehicle was diagnosed and the contact was informed that the vehicle experienced the failure listed in NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the contact stated that the part to do the recall repair was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 24,813.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508158February 20, 2023
POWER TRAIN, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving the car and the engine shut off on me. Brakes didn’t work. Steering didn’t work. Just coasted on a busy highway to safety. I’m lucky I’m not dead. No warning it would happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508070February 19, 2023
UNKNOWN OR OTHER
Auto stop and start failed while driving causing the vehicle to not start back up at a stop light when the light turned green. It took shutting the ignition off and restarting the vehicle to get going again. This created an unsafe situation in traffic that very well could have resulted in an accident due to the brakes being released and tail lights going out and the vehicle stalling instead of taking off. Had the driver behind me not been paying attention I would have been rear ended. Message currently displayed on dash shows auto start,stop disabled and needs serviced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506030February 7, 2023
ENGINE
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle stalled after coming to a stop. No warning light was illuminated. The vehicle was taken to the dealer, and the dealer confirmed that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505563February 4, 2023
UNKNOWN OR OTHER
The current recall, NHTSA 23V-010, on my vehicle can not be resolved. The manufacturer customer service stated that repair instructions would be released within the 1st quarter or 2nd quarter of 2023. That could be up to six months. I am losing a lot of money because I can't fix the issue. Currently, I do not have any noticeable issues with my vehicle, but Chrysler Customer Service is telling me that even though there is a risk for an accident to occur due to the recall, it is okay for me to continue driving it. This is unacceptable and I think Chrysler should be pressured to move quickly to repair safety recalls or they should have to pay customers subject to the recall for the time they are unable to use their vehicle. This would include either payment for the monthly vehicle loan (or equivalent cost) or payment for a rental vehicle. This particular recall could result in a crash, a fire, injury or a fatality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503498January 24, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Exiting I-75, vehicle initially slowed but then accelerated while braking. Result was a collision with vehicle on exit ramp. Vehicle is still at collision shop. There was no forward collision warning. Air bags did not deploy despite impact that resulted in radiator being punctured by hitch of pick-up truck.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11500581January 7, 2023
POWER TRAIN
The transmission lurches or stalls. A check engine light will come on and says to service the transmission. While moving it will automatically detect a problem them engage the parking brake. While the check engine light is on, it will not go into gear. It will put itself in park if i try and out it in drive or reverse it just wont move. Has been going on since 6,000 miles and Chrysler constantly tells me there's no problem and it's normal. Now at 50,000 miles and it's still a huge issue. Chrysler has failed to document every time I've complained about it. Refused to give service records.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500496January 6, 2023
POWER TRAIN
Was driving the vehicle and all of a sudden the vehicle lost ability to accelerate. Warning of "Service Charging System" appears on the dash and the "D" indicator starts blinking. Warning of "Shift to P to Start" appears and check engine light comes on. I tried to shift to park and restart the vehicle, but it did not do anything. I was on a decline, so was fortunately able to coast into a parking lot. This is the 5th time this has happened while driving the vehicle. There is no warning that it will happen and it is extremely dangerous for the vehicle to lose all motive power without warning. I was lucky to not get rear ended. The vehicle has been serviced at a dealership two times for this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499228December 28, 2022
ELECTRICAL SYSTEM
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. No warning lights were illuminated. After multiple attempts, the vehicle was able to be restarted. The contact stated that the failure recurred. The vehicle was taken to a local dealer, where unknown components were repaired. The vehicle was repaired, and the contact referenced the failure to NHTSA Campaign Number: 19V348000 (Electrical System) however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498541December 22, 2022
ENGINE, POWER TRAIN
Severe shaking, or rough idle, when in park or drive but at stop. Chrysler dealership was washed their hands of this issue. I have had it in at least 4 times for rough idle/shaking issue. Has yet to be resolved and is still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498427December 21, 2022
ELECTRICAL SYSTEM, ENGINE
My car has had an electrical fire/smoke smell with no check engine or other warning lights on. No signs of overheating, etc. and now I=has been having. a hard up and down shift. Today while stopped at a light smoke was boiling out from underneath the hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496464December 7, 2022
VEHICLE SPEED CONTROL:THROTTLE, POWER TRAIN
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds with the Auto Start/Stop, and electronic throttle control warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure, and no error codes were retrieved. The dealer replaced the battery; however, the failure recurred with the brake warning light illuminated. Additionally, while the vehicle was being taken back to the dealer, the vehicle unexpectedly rolled backward while the transmission was shifted into drive(D). The dealer test-drove the vehicle; however, no error codes were retrieved. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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