Chrysler Pacifica Complaints (2021)

362 consumer complaints on file.

#11634921January 8, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I received the "Red Wrench" warning light several times, but it would clear. One day while travelling in a 45mph zone the car suddenly stopped and I came to a skidding stop, luckily I was coming to my turn and was only going about 10mph. I did fear I was going to get rear ended, luckily it did not occur. I was stuck in the road and traffic built up. I couldn't push the car off the road because every time I put it in Neutral and opened the drivers door it would go into Park. My daughter lived nearby, so they came to assist with diverting traffic around me and to put safety cones out. I called the County Sheriff because I felt I was a safety hazard. When a Deputy arrived he and my Son In Law were able to push the car off the road while I steered. I was blocking traffic for about 30 minutes. I called a flat bed who towed the vehicle to the dealer. The issue was troubleshot to the Power Inverter Module (PIM) internally shorted causing the Main Battery Disconnect fuse to blow. The dealer replaced the PIM and the Main Battery Disconnect. This occurred on or about June 27, 2023. The dealer invoice is Aug 21, 2023. It took several weeks to get the part and repair. This issue has not re-occurred. At the time mileage was 29564, currently it is 48171.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633792January 3, 2025
UNKNOWN OR OTHER
Car warning flashed while driving on on highway ‘stop safely’ and car powered down and went to limp mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633466December 31, 2024
STRUCTURE:BODY
While driving the vehicle on a highway - a hard solid piece of the exterior literally separated from the vehicle and flew off. This incident gave rise to the risk of an accident or injury to those traveling behind or to others traveling on the highway. A flying projectile is an inherent safety risk. No external force or event caused this. Vehicle literally fell apart on its own. Some kind of defective attachment process or mechanism. Vehicle was purchased new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632027December 22, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
For the most recent recall, the rear view camera has not been working since August 2024. I’ve been to the dealership 3 times, once in August and twice in November and they cannot resolve the issue. They told me that they’ve sent information to Chrysler and they would contact me in a few days and I have not heard back. This is a huge safety issue as my rear view display is not visible, it’s either a blue screen or grey screen. I need help please
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631915December 21, 2024
ELECTRICAL SYSTEM, ENGINE
On 12/20/2024 my wife was driving about 20mph on a road and with no warning lights or messages the vehicle completely shut down. Nothing would work on the vehicle. She could not even put my hazard lights on or put the vehicle in neutral to move out of the roadway. The vehicle blocked traffic for an hour. It was fortunate the car behind did not hit our vehicle and also that my children were not in the car with her. The police assisted in redirecting traffic around the vehicle but they also were unable to get anything working. A tow truck towed to the dealership to assess what's going on. There was absolutely no warnings or previous instances or issues which makes this extremely dangerous. At only 20mph the car still significantly jerked when it came to an abrupt halt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631638December 19, 2024
BACK OVER PREVENTION
The contact owns a 2021 Chrysler Pacifica. The contact stated that while starting the vehicle, the contact attempted to back up and became aware that the rearview camera was inoperable. The contact stated the image from the rearview camera appeared blank. The contact stated that due to the failure with the rearview camera, the contact rear-ended an object which caused the rear-end of the vehicle to be fractured. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the radio software failed which caused the rearview camera to fail. The contact was informed that a software update was needed. The dealer informed the contact that the update was not available, and the contact was also informed that the rear end of the vehicle needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 8,852. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631052December 16, 2024
ENGINE
The check engine light is on with and error code of P0E15 From what I am reading on the web a LOT of people are having/have had this problem. The error code came up during windshield repair and recalibration. The technician advised this has been an ongoing problem and this error keeps coming up even after being cleared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627754November 27, 2024
BACK OVER PREVENTION
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625664November 16, 2024
VISIBILITY/WIPER
On June 23, 2024 a NHTSA recall #24V-436 was posted indicating the rear visibility system defaults to the rearview image being visible. To date multiple dealerships and the Chrysler Corporation contacted trying to get this issue remedied. No one seems to have an answer ass to when the update will occur. I contract with a car rental service, TURO, to rent my personal vehicles. Because of this recall TURO will not allow my vehicle to be rented until this issue is resolved. I have to continue making car payments and pay insurance on this vehicle without any income coming in to offset my costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622929October 31, 2024
ENGINE
The Start/Stop function ceased to function and illuminated a dash light indicating a malfunction. It started on October 3, 2024, when warm starting the vehicle in a store parking lot. The dash light illuminates every time the vehicle is started. Possible No Start while vehicle is waiting in the turn lane of an intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621631October 23, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
My wife was driving driving the vehicle on October 21st, 2024. She was shifting from Park to Drive just after our children got out of the vehicle in the school parking lot when the whole vehicle froze up and the dashboard lite up with all error lights including the engine light. It was flashing "Service Hybrid Battery System", "Service Transmission", "Turn off parking brake" and the Vehicle began to power cycle on and off, then on with gas motor, then on with electric motor. The vehicle could not be powered off and it could not be shifted out of gear and the parking brake could not be disengaged. The tow truck had to drag our Pacifica onto the flatbed while it continued to turn on and off and cycle through the engine and hybrid system. This vehicle has 36,000 miles and just had the transmission replaced under the "Recall for hybrid transmission systems" This is the second time this has happened, it originally occurred at 7000 miles and after the dealer had it for a week we were told there was no problem. The dealer had to pull a bunch of fuses and the 12v battery to get the vehicle to stop turning off and on, the same thing happened this time when it was dragged off the flatbed at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620391October 17, 2024
BACK OVER PREVENTION
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619572October 13, 2024
ENGINE, ELECTRICAL SYSTEM
Two things: my auto start/stop often shuts off, and the display reads: "Auto stop/start is disabled/hood open," though it's not. I also often get a "Service Stop/Start system" notification and the car will require a restart before it will allow me to shift it back into gear and turn off parking brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619544October 13, 2024
ENGINE
The cylinder 1 misfires and there are a lot of metal shavings in the oil. Engine needs replacing. Under 55k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618075October 4, 2024
BACK OVER PREVENTION
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the back-over prevention camera screen froze. Additionally, the contact stated that on several occasions while in reverse, the rearview camera failed to activate as needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617744October 2, 2024
STRUCTURE:BODY
There is no safety feature on the automatic sliding doors that prevent them from fully closing on something or someone. Once they begin closing they will not reverse if they encounter an obstacle. Given the nature of the vehicle being primarily for family use with children as well as children being the passengers that would use this entry, not having a safety measure to prevent them from being crushed is unacceptable. My 3 year old had accidently hit the close button and the door kept pushing them forward toward the latch and even with considerable force pulling it the other way when I noticed and realized it also wasn't stopping or reversing to open, I was lucky to be there. Then again recently, my wife was in the car cleaning out some items where she had reached in and she accidently bumped the same button, however, the door kept closing on and pressing into her. I thankfully was on the other side and ran over and threw all my weight backwards for it to stop, again, not reversing. It was something we noticed early on, but figured with the electronic failure they continue failing to resolve it was related and would be either solved or the fault become a recall. However, after it happening again recently and without any safety recall, I'm now reporting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616138September 24, 2024
UNKNOWN OR OTHER
Manufacturer Recall Number: 66B NHTSA Recall Number: 24V-436 The above recall has been active without remedy since 13-June-2024. The manufacturer has failed to release a fix in a timely manner and this is negatively affecting my business as my vehicle cannot be used for my business purposes with open recalls. I have tested the rearview camera on my vehicle several times and have taken it to the dealer to validate the fact that there is no need to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615679September 20, 2024
STEERING
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614829September 16, 2024
FUEL/PROPULSION SYSTEM
Van had a smell of gasoline inside the cabin and out. Upon inspection, the fuel line going from the hard line to the nylon line in the engine bay was leaking. The nylon line between the fuel pressure sensor and the hard line had rubbed against a coil pack and was leaking fuel. Any fuel leak, especially in the engine bay, poses a safety risk as it can combust and cause a fire inside the engine bay. Other owners have posted about this exact problem on forums, hence why I knew where to look for the issue. I have ordered the new fuel line through the dealership, however, if the fuel line has the same bend in it as the original, the same thing will happen in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614775September 16, 2024
ELECTRICAL SYSTEM
I was driving in the highway with both of my kids in the car. We were driving from Ohio to Alabama. While on the highway, the vehicle shut down into a disabled mode and displayed the message “stop safely, vehicle will shut off soon”. It did this a total of 5 times on our trip down to Alabama.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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