Chrysler Pacifica Complaints (2020)

231 consumer complaints on file.

#11629799December 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The car was running great, but then I had the check engine light on. When I checked the vehicle with an OBDD2, I got P0303 (misfired cylinder 3). A mechanic expert and I checked the vehicle for a possible blown head gasket, low compression, and defective spark plugs, and all was good. The car is a 2020 Chrysler pacifica and should have problems of this kind
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628722December 3, 2024
ELECTRICAL SYSTEM
Our Chrysler Pacifica caught fire in the passenger cabin, appearing to start near the 2nd row drivers side passenger seat. The fire department said it was an electrical fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11626495November 20, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
While driving down the highway car makes a pop sounds and shuts completely down. Would not start again for 4+ minutes. Upon a quick google search learned this happens a lot with this vehicle and was apparently recalled and fixed in the past and seeing how this vehicle has no open recalls that was supposedly fixed. However this is the 2nd time it has done it with us alone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625644November 15, 2024
ENGINE, ELECTRICAL SYSTEM
Came to a stop at a stop light & the emergency brake engage, the van went in park & shut off. It has done it twice in a week now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625645November 15, 2024
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Van randomly shut off at stop light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623478November 4, 2024
UNKNOWN OR OTHER
When the car is stopped at a light, traffic or a stop sign the start/stop will throw the car into park, shut off the vehicle and put on the parking brake on. I have to start the vehicle back up and take the parking brake off to move forward. A light comes on saying the stop/start is not working. We have replaced the car battery and auxiliary battery for the start/stop feature which were purchased at the dealership. This has become a hazard to me while driving. This has happened numerous times and when I start the car, I will turn off the stop/start feature. This alleviates the problem but is not a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621435October 23, 2024
POWER TRAIN
My van once again gave the stop safely, vehicle will shut off soon & stopped right in the middle of the intersection. I’ve lost count on how many times this has happened!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621548October 23, 2024
POWER TRAIN, HYBRID PROPULSION SYSTEM, ENGINE
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620420October 17, 2024
ENGINE
Car started to rock and the engine light came on with a cylinder 3 misfire code (P0303). We replaced the spark plug and coil on cylinder 3 and the issue resolved temporarily. About 48 hours later the rocking and engine light came back on with the same error code. We swapped the spark plug and coil on cylinder 3 for those on cylinder 1. The check engine light turned off but we would still get the rocking intermittently. We also noticed the coolant level was low and there are water vapor coming from the exhaust in the morning when starting the engine. The engine temperature never got hot that we noticed. We refilled the coolant level but it would slowly drop, and we felt there may be a leak or, with the cylinder 3 misfire, there may be a blown head gasket. We tried a K-seal coolant leak repair. This stopped the coolant leak and rocking for a few weeks, but the leak and engine rocking started to return. We took it to an auto-body shop and, after flushing the line, they checked the engine head gasket which had a leak on cylinder 3 (and apparently cylinder 1 was also starting to go bad). This had to be replaced along with a bad radiator fan assembly. After looking online, there have been very similar issues with other Pacifica engine head gaskets, so we decided to file a report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618856October 9, 2024
UNKNOWN OR OTHER
The battery doors have both broke causing the batteries not to stay in the headsets. The headsets work but since the battery doors are broke you can't keep the batteries in the headsets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618454October 7, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
I’m experiencing persistent issues with my 2020 Chrysler engine. While driving, the engine frequently shuts down unexpectedly, often resembling a start-stop feature. When I come to a stop, the engine and lights go out, and the vehicle won’t restart, which is particularly concerning while in traffic. Additionally, when accelerating, I notice a jolt in the engine followed by a loud knocking sound. These problems significantly affect the vehicle's performance and pose a serious safety risk. I would appreciate any guidance on diagnosing and resolving these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615566September 20, 2024
ENGINE
A coolant leak in the engine led to contamination, misfiring spark plugs. Check engine light came on while driving, and very soon thereafter (~3 minutes) car began sputtering while accelerating and shaking while idle. Acceleration seemed particularly unreliable and dangerous, leading driver to immediately exit the highway and continue straight to dealership on back roads. Dealer found that coolant had leaked into the engine, causing the need to replace right side cylinder head, gasket and spark plug.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615170September 18, 2024
POWER TRAIN
I have a 2020 Chrysler Pacifica Hybrid that has had transmission issues since 2022. I have taken it to the dealer 8 times for repair for the same transmission issue. In August 2022, the vehicle shut down on the interstate while driving. It was determined that it needed a new transmission after just two years. The vehicle was with the dealer for over 30 days awaiting a new transmission. Once the transmission was replaced, there was a battery issue in February 2023. In January 2024, the vehicle went into limp mode again, for the first time after the transmission was replaced. Repairs were attempted at the dealer. I have continued to have issues throughout 2024. In July 2024, the transmission wiring harness was replaced. The vehicle has gone into limp mode three more times since then. On 14 September, the most recent time the vehicle went into limp mode on the interstate, I took it into the dealer, and it was determined a second transmission replacement was needed. Chrysler has now issued a lifetime warranty on the transmission. It's only a matter of time before significant injury or loss of life occurs because of the transmission issues, especially because they normally occur only at higher speeds on the highway. Clearly, installing a third (or fourth or fifth) transmission will not fix the issues in this faulty vehicle. When I contacted Chrysler Cares yesterday I was told that because the transmission will be replaced for only the second time, I do not qualify for a buyback. However, it has been to the dealer to be serviced 8 times and was there for over 30 days during the first transmission replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614752September 16, 2024
POWER TRAIN
Vehicle sudden loss of power 3x in 3 months. Van has known recall for loss of power/possible transmission problem. Traveling 30-50mph for 20 minutes, start of morning temps 70 degrees, recall warranty (update was software to warn driver of power loss on screen) done and 1 month later began power loss. Screen reads "Stop Safely Vehicle Will Shut Off Soon", engine light on, red turtle light on. Loss of power would not warn drivers to rear of slow down since brakes are not pressed promoting rear end collision, highway speeds slow down causes traffic and collision with limited place to exit safely, loss of power would not allow driver to exit traffic thus causing danger , obstacle for other drivers to avoid. Vehicle at dealer for software update: May 2024 , 3x power losses after, 9/2024 returned to dealer, currently in service at dealer Data Source: Recall 23V010, Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614043September 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Chrysler Pacifica. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced a rough start-up. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that coolant had intruded into cylinder #3 and recommended that the engine be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613366September 8, 2024
UNKNOWN OR OTHER
Pacifica hybrid turned on but would not shift out of park or turn off. The radio was playing, air was blowing (though not cold), power doors were not functioning. The car was towed to a Chrysler service center while still running. They turned the car off and when they looked at it several days later there were no errors codes and the car was turning on/off and able to shift out of park and drive. They returned the car to me without any explanation for why this happened. The car was purchased 13 months ago and this is the second time this has happened. The car did the same thing in January 2024. The car ran for hours without being able to shift out of park or turn off. The car died by the time it was towed to the Chrysler service center. The service center recommended replacing the auxiliary battery at that time, which we did (Jan 2024). They said there were no mechanical error codes showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613154September 6, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612383September 3, 2024
ELECTRICAL SYSTEM
The contact owns a 2020 Chrysler Pacifica. The contact stated that on several occasions while driving at various speeds, the STOP/START system warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that unknown parts needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 19V348000 (Electrical System). The manufacturer was notified of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611810August 30, 2024
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at various speeds, the vehicle stalled upon the depression of the accelerator pedal. There was no warning light illuminated. The contact had taken the vehicle to a dealer where the relay sense circuit was replaced. The contact stated that one year after the repair, the failure returned with the check engine warning light illuminated. While driving to the dealer, the vehicle stalled; however, the vehicle failed to restart. The vehicle was towed to the dealer where the electrical wiring harness was replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609449August 19, 2024
LATCHES/LOCKS/LINKAGES:FUELING/CHARGING DOOR/HATCH/PORT:LATCH/LOCK RELEASE SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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