Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10088788August 29, 2004
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
I HAVE TALKED TO THE DEALERSHIP ABOUT THE GAS MILEAGE THAT MY VEHICLE IS GETTING. IT IS SUPPOSED TO GET 17 IN TOWN AND 24 HIGHWAY. I AM ONLY GETTING 12.8 IN TOWN AND 13 ON THE HIGHWAY. THEY TELL ME TO WAIT UNTIL IT GETS TO 5,000 MILES AND IT WILL GET BETTER. WELL, I'M AT 4,660 AND IT IS STILL BAD!! DEFINITELY NOT THE MILEAGE POSTED ON THE DEALERSHIP PAPERS IN THE WINDOW OF MY CAR WHEN I PURCHASED IT 5 MONTHS AGE. THEY WOULDN'T EVEN WRITE IT UP FOR THE TECH'S TO LOOK AT WHILE IT WAS THERE FOR BATTERY PROBLEMS. I'M TAKING IT IN AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089595August 24, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
ON 7 SEPARATE OCCASIONS VEHICLE FAILED TO START. WHEN THIS OCCURRED VEHICLE WAS TOWED TO THE DEALERSHIP, WHO REPLACED THE BATTERY/TRANSMISSION, AND MAIN COMPUTER. ALSO, DID A SOFTWARE UPGRADE. THE FAILURE RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086888August 15, 2004
EXTERIOR LIGHTING:HEADLIGHTS
UPON PURCHASE OF MY NEW CHRYSLER PACIFICA I BECAME AWARE THAT THE FIELD OF ILLUMINATION WITH THE LOW BEAM HEADLAMPS WAS QUITE REDUCED FROM ANY VEHICLE I'VE HAD BEFORE. THIS IS OF PARTICULAR CONCERN IN RURAL DRIVING WHERE THERE ARE NO STREET LIGHTS. DEALER HAS ADJUSTED THEM (TO NO AVAIL). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087837August 13, 2004
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, POWER TRAIN:AXLE HUBS, POWER TRAIN:AXLE ASSEMBLY
CONSUMER HEARD HEAVY CLICKING NOISE, ESPECIALLY WHEN TURNING THE CORNER. VEHICLE WAS IN THE SHOP THREE TIMES DUE TO CV JOINTS/LEFT FRONT HUB, AND PROBLEMS ASSOCIATED WITH THE AXLE. THE PROBLEMS WERE NOT YET CORRECTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086815August 13, 2004
SEATS:FRONT ASSEMBLY:RECLINER
WHILE ENTERING A CONSTRUCTION ZONE ON INTERSTATE 95 ON MAYLAND NEAR PERRYVILLE, I WAS TRAVELLING APPROXIMATELY 10 MPH AND WAS STRUCK FROM THE REAR BY A MAZDA 6 TRAVELING AT A HIGHER RATE OF SPEED. THERE WERE NO SKID MARKS. WHEN MY CAR, A 2004 CHRYSLER PACIFICA WAS STRUCK IN THE REAR, THE DRIVERS SEATBACK FAILED AND I WAS THROWN IN THE BACK SEAT AGAINST MY 14 YEAR OLD DAUGHTER. THE SEATBACK CRUSHED HER KNEE AND SHE WAS TAKEN TO TEH HOSPITAL. THE PASSANGER SIDE FRONT SEAT ALSO FAILED IN A SIMILAR FACHION AND MY WIFE SLIDE INTO MY 12 YEAR OLD, SHE WAS NOT INJURED. MY 9 YEAR OLD WAS IN THE THIRD ROW SEAT WHICH WAS BROKEN IN THE CRUMPLE OF THE REAR, AND WAS TAKEN TO THE HOSPITAL AS SHE WAS COMPLAINING OF SHORTNESS OF BREATH, SHE IS OKAY NOW AS I WRINTE THIS.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10086451August 9, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
1) DRIVING ON OPEN STRETCH OF FREEWAY AT NIGHT; HAD JUST STARTED REAR WINDOW DEFROSTER, ) ENTIRE REAR WINDOW EXPLODED. 3) UNDETERMINED - DEALER HAS YET TO ADDRESS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087360August 6, 2004
POWER TRAIN:AXLE ASSEMBLY
THERE IS A CONTINUOUS POPPING NOISE WHEN THE STEERING WHEEL IS FULLY TURNED EITHER TO THE LEFT OR RIGHT. DEALERSHIP REPLACED BOTH FRONT AXLES, AXLE CLIP, AND DID SOME MODIFICATION, BUT THE NOISE STILL PERSISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10084034August 2, 2004
AIR BAGS:FRONTAL
FRONTAL AIR BAGS FAILED TO DEPLOY WHEN CONSUMER'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE DRIVER'S SIDE UPPER FENDER AREA. DRIVER SUSTAINED HEAD AND BACK INJURIES, AND WAS TRANSPORTED TO THE LOCAL HOSPITAL.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10083549July 23, 2004
ENGINE AND ENGINE COOLING:ENGINE
PROBLEMS WITH VEHICLE ENGINE STALLING.*MRTHE VEHICLE STALL WHILE DRIVING 35 MPH. THE CONSUMER PULLED THE VEHICLE OVER AND WAS ABLE TO RESTART IT SHORTLY AFTER IT STALLED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081339July 19, 2004
ELECTRICAL SYSTEM:IGNITION
REMOTE FOB IS INTEGRATED IN KEY HAS A SMALL HOLE FOR THE KEY LOOP SPRING. WHEN DRIVING ON A LONG TRIP, I ADJUSTED POSITIONS ON LEGS AND BUMPED THE KEYS THAT HANG DOWN. DUE TO SMALL HOLE, THE HANGING KEYS DON'T FALL OUT OF WAY, BUT RATHER CREATE A RIGID LINK THAT CREATES THE KEY TO TURN FROM "ON" TO "OFF" AND LOCKS STEERING WHEEL. FORTUNATELY, WHEN IT HAPPENED, I NOTICED IT RIGHT AWAY AND WAS ON A STRAIGHT ROAD (BUT GOING 65 MPH WITH A LOCKED STEERING WHEEL). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083366July 19, 2004
ENGINE AND ENGINE COOLING:ENGINE
PROBLEMS WITH VEHICLE'S ENGINE STALLING.*MR THE VEHICLE WAS TAKEN TO THE DEALER TWICE. BOTH TIMES THE VEHICLE PUT ON THE DIAGNOSTIC MACHINE BUT NO CODES WERE FOUND. THE CONSUMER ULTIMATELY TRADE THE VEHICLE IN FOR ANOTHER VEHICLE AND SUFFERED A HUGE FINANCIAL LOSS. THE CONSUMER LATER READ AN ARTICLE WHICH INDICATED THAT THE PACIFICA WAS BEING RECALL FOR A STALL PROBLEM. THE FIX WAS TO REPROGRAM THE PCM. THE CONSUMER FEELS THAT FINANCIAL REIMBURSEMENT SHOULD BE OFFERED TO OFFSET THE LOSS HE TOOK ON THE TRADE IN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081348July 6, 2004
ELECTRICAL SYSTEM
WHILE DRIVING 60 MPH ELECTRICAL SYSTEM FAILED. AS A RESULT, VEHICLE STALLED, AND CONSUMER HAD TO VEER OF THE ROAD. A RECALL WAS ISSUED FOR THE ELECTRICAL SYSTEM AND WAS REPAIRED, HOWEVER THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079118July 1, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
PURCHASED CHRYSLER PACIFICA 2004 6-4-04. IMMEDIATELY AFTER PURCHASE BEGAN TO MAKE A LOUD CHIRPING/SQUEAKING NOISE. BOUGHT IN FOR REPAIR 6-10 (144 MILES). SERVICE ADVISED DEFECT HAD BEEN REPAIRED ( NEW BELT ). PICKED UP CAR ON 6-14-04 NOISE WAS STILL VERY EVIDENT/NOT FIXED. ON 6-15 REPORTED DEFECT WAS STILL NOT FIXED. 6-16-04 DROPPED OFF CAR FOR SAME DEFECT (268 MILES). 6-19 ADVISED THEY HAD CORRECTED DEFECT( REPLACED BELT AND SHIMMIED POWER STEERING PUMP). PICKED UP 6-19 NOT FIXED. DROPPED OFF THIRD TIME ON 6-22 (367 MILES). 6-24 SERVICE DEPARTMENT ADVISED FIXED CAR(FILED REP ADVISED SHIM POWER STEERING PUMP/ PULLEY). REMOVED ENGINE MOUNT AND POWER STEERING PUMP. PICKED UP CAR 6-26 STILL MAKING LOUD CHIRPING NOISE. NOISE WAS CONSTANT. BROUGHT IN MY CAR FOR 4TH TIME FOR SAME DEFECT. DROPPED OFF CAR 6-30. AS OF TODAY, DEALER IS CLAIMING THEY ARE STILL WORKING ON CAR AND CANNOT FIX DEFECT. THEY NEED MORE TIME. I AM EXTREMELY CONCERNED ABOUT THIS DEFECT AND UNDERSTAND THERE WAS A BULLETIN RELEASED (10005991) ON FEB. 17, 2004 THAT SOUNDS VERY MUCH LIKE THE DEFECT I AM REPORTING TO DEALER/SERVICE DEPARTMENT. I FEAR DRIVING THE CAR AS I DON'T KNOW WHAT THE ISSUE IS AND CANNOT UNDERSTAND WHY THE DEALER/SERVICE DEPARTMENT CANNOT FIX THIS DEFECT. SERVICE MANAGER (PETE MARTINO) FAILS TO RETURN MY CALLS AND I AM BEING COMPLETELY IGNORED (BECAUSE I AM A WOMAN). I ASKED TO PERSONALLY SPEAK TO THIS FIELD REP (JIM BERRY) YESTERDAY AS I WANTED TO UNDERSTAND THE DEFECT. PETE MARTINO REFUSED FOR ME TO SPEAK OR SEE THE FIELD REP. AT THIS POINT I FEEL LIKE I AM TRAPPED WITH A CAR THAT OBVIOUSLY HAS A DEFECT AND FEAR FOR MY SAFETY IN DRIVING THIS VEHICLE. BASICALLY THE ATTITUDE AT THIS DEALER IS TO GIVE ME THE RUN AROUND. THEY ARE JUST WAITING FOR ME TO GET A LAWYER INVOLVED PRIOR TO HAVING TO DO ANYTHING TO REMEDY THE SITUATION. IN THE MEANTIME I FEAR FOR MY SAFETY IN DRIVING A CAR WITH A DEFECT AND THE DEALER/SERVICE DEPARTMENT ARE UNABLE TO FIX. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079012June 29, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SEATS:FRONT ASSEMBLY:POWER ADJUST, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, UNKNOWN OR OTHER
MY PACIFICA HAS HAD POWER MEMORY SEATS REPAIRED 5 TIMES. MY AIR COMPRESSOR REPAIRED X2. A "DAMPENER" PLACED TO TRY AND MINIMIZE THE NOISE FROM THE A/C. THE DASH ELECTRONIC MODULE REPLACED X1. THE WHEEL PLASTIC COVERING JUST CAME OFF WHILE DRIVING. MY TIRE PRESSURE SENSORS HAVE HAD TO BE RESET X2. THE EXHAUST MADE A RATTLING NOISE THAT HAD TO BE REPAIRED. THE RIGHT FRONT BUMPER HAD TO BE TIGHTEN AS EXCESSIVE WIND NOISE WAS HEARD BY SERVICE DEALER. IT STILL MAKES AN AUDIBLE CLICKING, KNOCKING TYPE NOISE ON ACCELERATION THAT THEY CLAIM TO BE UNABLE TO DUPLICATE. IT HAS A LOUD POP ON SHARP RIGHT TURNS. AND THE A/C STILL CYCLE ABRUBTLY AND LOUDLY APPROX EVERY 30-45 SECONDS. I HAVE HAD THE CAR SINCE AUG 2003 AND CHRYSLER REFUSES TO ACCEPT RESPONSIBLITY AND ALLOW ME ANOTHER VEHICLE WITHOUT OBTAINING A LAWYER. I CLEARLY EXCEEDS THE MINIMUM CRITERIA FOR THE LEMON LAW. THIS VEHICLE HAS BEEN A HUGE INCONVENIENCE TO MY FAMILY AND I. CHRYSLER STATES THERE IS NOTHING TO BE REPAIRED ON MY VEHICLE AND WILL NOT HELP ME IN ANY WAY. I LOVE THE VEHICLE WHEN IT IS PROBLEM FREE WICH IS RARE AND I JUST WANT THEM TO STEP UP TO THE PLATE AND STOP GIVING ME THE RUN AROUND. IT HAS BEEN REPAIRED WAY TO MANY TIMES ALREADY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081795June 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
SAFETY RECALL REGARDING THE POWER CONTROL MODULE ON THE 2004 CHRYSLER PACIFICA. *MR VEHICLE STALLED WITHOUT WARNING WHILE DRIVING. VEHICLE WAS TAKEN TO A SERVICE DEALERSHIP, BUT THEY SAID THAT THERE'S NOTHING THEY CAN DO TO DUPLICATE THE PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078540June 21, 2004
ENGINE AND ENGINE COOLING
CAR HAS DIED WHILE DRIVING ON THREE OCCASIONS. THE FIRST TWO WERE WHILE DRIVING 45 MILES PER HOUR AND CAR STALLED, ALL SYSTEMS DIED. THE THIRD OCCASION THE CAR STALLED WHILE DRIVING 70 MPH ON HIGHWAY WHILE ATTEMPTING TO PASS A CAR. THE VEHICLE IS 6 MONTHS OLD AND HAS UNDER 8,000 MILES. DEALER HAS SAID PROBLEM WAS "FIXED" AFTER DOWNLOADING SOME NEW SOFTWARE BUT PROBLEM HAS CONTINUED. THIS COULD RESULT IN A TERRIBLE CRASH!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078578June 21, 2004
SEATS:FRONT ASSEMBLY:RECLINER
LESS THAN 24 HOURS OF TAKING POSSESION THE DRIVER'S SIDE SEAT GOT STUCK IN THE RECLINE POSITION MAKING IT UNSAFE TO DRIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074520May 31, 2004
VISIBILITY:GLASS, SIDE/REAR
REAR WINDOW IS POSITIONED SO HIGH THAT I CANNOT SEE CARS OR OBJECTS THAT ARE DIRECTLY BEHIND ME. THERE IS NO WAY TO ADJUST MY REAR-VIEW MIRROR TO RECTIFY THIS SITUATION. IT IS THE DESIGN OF THE CAR, AND IT IS DANGEROUS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065079April 29, 2004
PARKING BRAKE
WHILE THE VEHICLE WAS PARKED ON A LEVEL SURFACE IT BEGAN TO ROLL BACKWARDS WITHOUT WARNING. NO COLLISION REPORTED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065575April 29, 2004
STRUCTURE
CONSUMER STATED THAT THE INSTRUMENT PANEL WAS IMPOSSIBLE TO READ WHEN THE SUN WAS SHINING. IT MADE IT DIFFICULT TO TELL HOW FAST HE WAS TRAVELING OR HOW MUCH FUEL WAS IN THE VEHICLE. THE DEALER HAS BEEN NOTIFIED. *NM *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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