Chrysler Pacifica Complaints (2023)

151 consumer complaints on file.

#11704845December 13, 2025
POWER TRAIN, UNKNOWN OR OTHER
While driving at approximately 65 mph on I-35 in moderate traffic, my vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A vague notification message appeared on the dashboard screen; however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The failure was identified as a malfunction in the hybrid drive motor system, specifically triggering Diagnostic Trouble Code P0A43 (Drive Motor "A" Position Sensor Circuit Intermittent). This sensor circuit failure caused the high-voltage system to shut down unexpectedly. This created a severe safety hazard, as the vehicle was rendered unable to accelerate. I was forced to navigate from the far-left lane across multiple lanes of traffic to reach the exit while the vehicle was effectively crippled, moving at speeds under 10 mph amidst highway-speed traffic. The problem has been confirmed via the retrieval of the P0A43 code. There were no warning lamps, messages, or drivability symptoms prior to the immediate failure; the visual notification appeared simultaneously with the loss of power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704683December 12, 2025
AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2023 Chrysler Pacifica. The contact stated that the hybrid battery became inoperable. The contact stated that the vehicle stalled and failed to exceed 30 MPH. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the hybrid battery had failed and needed to be replaced. The contact was informed that it would take months to obtain the replacement battery. The battery was later replaced, and the vehicle was repaired. In addition, the contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the parts to complete the recall repair were not yet available. The vehicle was taken back to the dealer, where it was not diagnosed or repaired. The dealer confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure related to the recall. The failure mileage was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702538December 2, 2025
POWER TRAIN
Car turns off suddenly while driving on the freeway at freeway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702318December 1, 2025
SUSPENSION, STEERING
The front driver's side tire on my 2023 Chrysler Pacifica (77600 miles as of 12/1/25) has started making a loud rumbling sound regardless of my speed. This is happening when I turn the wheel from left to right and occurring every time I am driving. There are no warning lights on the dashboard. I had a mechanic evaluate the tire while on racks in the air and was shown the tire visibly rapidly bouncing and vibrating as the wheel was turned left to right. I am terrified to drive my van alone or with my family as the rumbling sound is heard loudly and consistently inside the van. This is my only mode of transportation and I am gravely concerned the wheel may indeed fly off the car and as a precaution I am driving slower than the speed limit on roads causing other drivers to become frustrated and close to hitting the back of my van. I need this issue addressed immediately to ensure the safety of everyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698803November 11, 2025
AIR BAGS
This van has had a transmission failure that lead to it stopping while driving 60mph down a freeway, several check engine light issues that were erroneous or needed software updates and now has an open recall for side airbags that may fail and allow a child to go thru a window during g a crash. This is a hazard we do not want to risk with our children
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698196November 7, 2025
FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING, STEERING
We have a continuing issue with the Pacifica of showing a dashboard warning of "STOP SAFELY VEHICLE WILL SHUT OFF SOON''. The power becomes diminished and with a few minutes, all power is lost, including lights, engine, all dash warnings are gone. After sitting on the side of the road for a few minutes, the vehicle will restart like nothing happened. Occurrences shown in order by date, location and mileage. [XXX] in Gatlinburg, TN with approx 1800 miles. Dealer found error codes relating to hybrid system but could not repair for at least 4 weeks. Advised to continue trip and make an appointment when we return to Georgia. [XXX] on [XXX] enroute to Myrtle Beach the issue reoccurred [XXX] in for repairs at Chrysler 3206 miles. April 18, back to dealer same issue at 14,145 miles. Extensive repairs performed on hybrid system. April 24 with 14,303, same issue. Received vehicle back on June 20, 2025. [XXX], another occurrence with 15,645. This time the vehicle would not shut down by the FOB but would not function at all, though the dash stated put vehicle in park, but it was in park.. Ackerman Towing of Macon, GA attempted to tow vehicle, but the parking brake would not release nor would the transmission shift into neutral. After 3 hours, vehicle finally shut down and restarted. Back to Chrysler. Received vehicle back Aug 13. They could not find a problem. [XXX] enroute to VA Beach. Same issue at 17,750 miles on [XXX] outside of Lumberton, NC. Restarted after a few minutes. Continued trip. I feel this problem of shutting down is a death trap. Losing all power including outside lights could easily become catastrophic, especially if it happened after dark. Chrysler is aware and seems to be unable to find a remedy. I have more info, but out of characters to relay more. Info below relates to last occurrence INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696577October 30, 2025
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
The rear brake at 4MM at 32K miles at the time of OIL change at dealer and front BRAKE still have 7MM, as a mechanical engineer, I know this should not happen. also while driving, there is high freq metal sound, I have notified the dealer every time I went to oil change, they confirmed it is fine but I do not feel safe. 2nd issue is the powertrain system feels no power while climbing hills and the car almost stops and sliding back even I put on gas pedal and almost hit the car behind me one time. 3rd issue is that gas door seal is broken within first year of use, it could cause gas leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696428October 29, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving on highway, message appeared on dashboard display "Stop Safely, Vehicle Will Shut Off Soon". This has happened on 2 separate occasions without cause. First time was 3/11/2024 and most recent was 12/1/2024. Vehicle was leased new by me. No incidents since then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694749October 21, 2025
ELECTRICAL SYSTEM
Rear view camera will not come on in reverse. All fuses are good with no visible damage to wires. Head unit was factory reset with no resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694609October 20, 2025
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693055October 13, 2025
AIR BAGS
There is a recall with NHTSA Recall # 25V-302 with no known fix. This recall, which is a problem with the curtain air bags is a major safety issue. From the recall information: "Curtain airbags which do not have proper pressure retention may reduce occupant protection and increase the risk of partial and complete ejection and injury of an occupant through a side window during certain types of crashes." I drive my children in this car, and when I first learned of this recall, I asked Chrysler to provide me a replacement vehicle that was safe for my children. They refused to do this. They escalated my case to a case manager, who has not responded to my emails nor my phone calls since September 30th, 2025. The vehicle was inspected by the dealer in August, and the only issue with the car was the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693008October 13, 2025
AIR BAGS
On September 5, 2025 I took my vehicle to be serviced at Earnhardt Dodge in Gilbert AZ. I informed the service attendant that I believed there might be a recall on my air bags. Upon checkout I didn’t see if the recall was serviced among other things and it wasn’t listed as being completed. On [XXX] a deer struck the front of my vehicle while driving at high speeds. The air bags didn’t deploy and the air bag light illuminated after the accident. In October 1st my vehicle was taken to Earnhardt Collison and a diagnostic check was done on my vehicle yet the light or anything else regarding the airbags was not listed in the appraisal after I notified Earnhardt and USAA that the airbag light was on after the accident. After they continued to ignore my request I demanded my car be transfered to a new body shop and it not be touched on October 3rd. On October 7th USAA finally agreed to transfer my vehicle to a new collision center but without my knowledge they conducted another appraisal which listed another pre and post diagnostics on the appraisal. When I brought this to the attention of my USAA adjuster he didn’t reply to my questions directly and instead gave a off the topic answer. The vehicle currently sits at a different body shop after approving a teardown and waiting on a new official estimate. I specifically requested any air bag light or diagnostic be noted. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11692332October 9, 2025
AIR BAGS, STEERING
See attached document for complaint. I am writing to you with deep concern to report a serious matter regarding the safety of a vehicle I recently purchased and to respectfully request your intervention in a case that endangers not only my safety as a consumer but also that of the passengers transported in this automobile. On XXXX X, XXXX, I purchased a 2023 Chrysler Pacifica Wagon 40 Touring L 3.GL VG, VIN number [XXX] , through Napleton Chrysler Jeep Dodge Ram, located at 1460 E Osceola Pkwy, Kissimmee, FL 34744. The vehicle was financed by XXXXXXXX XXXXXXX LLC under loan number XXXXXXX-XXXXXXX. Prior to the purchase, the sales representative informed me that the vehicle had a recall. However, I was assured that it was a minor issue of no real consequence and that I could take it to any Chrysler dealership the following day for immediate resolution. Unfortunately, this statement turned out to be entirely false. To my shock, when I went to the dealership to address the recall, I was informed that the issue was related to the rear seat airbags and that no solution is currently available from the manufacturer. Since then, I have visited several Chrysler dealerships seeking assistance, and in every case, I was told that nothing could be done until Chrysler provides an official remedy. As a provisional measure, I requested a replacement or loaner vehicle to ensure the safety of the occupants-particularly those seated in the rear seats-but I was instructed to contact Chrysler's customer service directly. On August 25, 2025, I contacted Chrysler's customer service and spoke with a representative named XXXXX, who documented my case in detail. During that call, I also reported that the vehicle is experiencing additional operational issues, specifically with the engine and steering. On several occasions, the steering has locked up, preventing the wheel from turning and creating an even greater risk of an accident. I firmly believe that this vehicle should never have been sold or delivered in such condition, as it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692163October 8, 2025
AIR BAGS
I can't rent out the car due to a safety recall and I can't sell it either to Chrysler dealerships because they can't sell it to the public. It's been 2 month since there is not fix, they said there would be a fix by Quarter 3 this year but nothing yet. I just want Chrysler to buy the car back with the same amount I purchased it for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691916October 7, 2025
AIR BAGS
Stellantis "released" recall for 2022-2025 Chrysler Pacifica vehicles. This specific VIN number involves recall 54C. I work for a dealership, Stellantis has a large order restrictions on the part(s) despite having over 6k parts available in parts distribution centers ready to be shipped in the US. The parts are currently limited to dealers only being able to order 2 parts every 7 days. On top of that, the recall has been "released" but inside the recall document, it is stating that only model years 2024-2025 are available, and have not actually released it for model years 2022-2023, despite the repair procedure (and parts) being the same for all model years. They will not pay any claims to dealers on this recall for 2022-2023 vehicles. This behavior is not isolated to this recall, and happens in numerous recalls released by Stellantis. For a safety recall, there should not be an order restriction to dealerships, especially if there is recall parts available in PDC's. If needed, I can provide screenshots of order restriction, and the current part supply in PDC's within the US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691604October 6, 2025
AIR BAGS
I received a safety recall regarding my 2023 Chrysler Pacifica side curtain air bags in May 2025. I have been trying to schedule repair of the problem and the dealership is unwilling to diagnose or assess the vehicle because they say the repair is not yet available. They did confirm the problem exists but are unwilling to touch the car until the manufacturer offers a fix. I am very concerned to drive my children in this vehicle without properly functioning airbags. I do not see any warning lights or messages about the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690952October 2, 2025
ENGINE, POWER TRAIN
The vehicle experienced multiple incidents of sudden power loss while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689647September 25, 2025
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags). The contact called a local dealer and the manufacturer for information on parts availability but was advised that another letter indicating when the parts were available would be sent. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689625September 25, 2025
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688908September 22, 2025
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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