Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10177548January 2, 2007
POWER TRAIN:AXLE ASSEMBLY
FRONT TRANS BRACKET BROKE. ASKED CHYRSLER TO DO SOMETHING. THEY EXPEDITE PART THROUGH SERVICE/PARTS AT DEALERSHIP. TOLD 3 MONTH WAIT WITH NO DEFINITE DELIVERY. NO PART AVAILABLE DUE TO BACKLOG. TEN CUSTOMERS WAITING FOR PART IN UNITED STATES. BELIEVE THIS IS A DEFECTIVE PART AND SAFETY DEFECTIVE PART. TRANSMISSION/ ENGINE CAN COME APART WHILE VEHICLE IS MOVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175955December 12, 2006
ENGINE AND ENGINE COOLING
CAR STALLED (SHUT DOWN COMPLETELY) IN SUBURBAN TRAFFIC. WAS ABLE TO BE RE-STARTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175750December 11, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
A HOLE IN THE GAS TANK. NORMAL DRIVING CONDITIONS, NO OFF ROAD USE. UNABLE TO DRIVE UNTIL FIXED. DEALER CHARGED $70 TO LOOK AT THE PROBLEM. DEALER QUOTED $958 FUEL TANK REPLACEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175629December 8, 2006
FUEL SYSTEM, GASOLINE
WE HAVE A 2004 CHRYSLER PACIFICA MANUFACTURED ON 10/31/03. IN NOVEMBER 2006 @ 49K MILES, WE BEGAN TO ENCOUNTER PROBLEMS WITH THE FUEL LEVEL INDICATOR. EVEN THOUGH THE TANK WAS FULL IT WILL DROP TO EMPTY AND INDICATE LOW FUEL. IT THEN IT WILL BOUNCE BACK TO HALF FULL OR FULL. THEN DROP AGAIN TO LOW FUEL. IT MAY DO THIS 10 TIMES DURING A SHORT CROSS TOWN TRIP. WE TOOK IN BACK TO DEALER AND WAS TOLD IT WAS A BAD FUEL CONTROL MODULE AND THAT CHRYSLER HAD JUST ISSUED A RECALL (F44) FOR THIS VERY REASON, BUT THAT MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. I CALLED CHRYSLER TO SEE WHY IT WAS NOT COVERED, BUT THEY SAID SINCE MY VIN NUMBER WAS NOT INCLUDED THAT MY REPAIR WOULD NOT BE COVERED UNDER THE RECALL. I WOULD LIKE TO MAKE A COMPLAINT THAT THE CHRYSLER RECALL F44 DID NOT INCLUDE ALL THE EFFECTED CARS, SINCE MY VEHICLE IS EXPERIENCING THE SAME FAILURE AS THOSE CARS IDENTIFIED IN THE RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175273December 6, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT, ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
POWER LIFTGATE BEGINS FAILING IN COOL WEATHER (APPROX 40 DEGREES F). LIFTGATE WILL FAIL TO LATCH AND WILL DRAIN BATTERY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174674November 29, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT*: THE CONTACT STATED WHEN THE VEHICLE WAS STARTED, THE ENGINE SPUTTERED AND DIED TWICE. THE VEHICLE WAS ABLE TO BE STARTED, AND WHILE DRIVING 30 MPH, FLAMES WERE OBSERVED COMING FROM THE UNDERSIDE OF THE ENGINE COMPARTMENT. THE VEHICLE WAS STOPPED, THE FIRE DEPARTMENT WAS CALLED, AND THE VEHICLE WAS TAKEN TO A SERVICE DEALER. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FIRE. THE MANUFACTURER WAS ALSO NOTIFIED. THE FOLLOWING DAY, THE CHECK ENGINE LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN BACK TO THE SERVICE DEALER SEVERAL TIMES, HOWEVER THE DEALER WAS STILL UNABLE TO DETERMINE ANY PROBLEMS. SINCE THAT TIME, WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE SPUTTERED BRIEFLY ON SEVERAL OCCASIONS. ON ONE OCCASION, THE VEHICLE SPUTTERED AND STALLED COMPLETELY. THE VEHICLE WAS ABLE TO BE RESTARTED IMMEDIATELY AND WAS DRIVEN TO A DIFFERENT SERVICE DEALER, WHO REPLACED PARTS OF THE FUEL SYSTEM AND THE OXYGEN SENSOR. THE PROBLEMS PERSISTED. THERE WAS A NHTSA RECALL #06V432000, WHICH PERTAINS TO THE AUTOMATIC TRANSMISSION CONTROL MODULE. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10172760November 6, 2006
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AXLE ASSEMBLY
THE CHRYSLER PACIFICA 2004 IS AN EXTREMELY DANGEROUS VEHICLE. THE CAR STALLED THREE TIMES ON ME ON THE HIGHWAY WHERE I NEARLY GOT INTO AN ACCIDENT. ANOTHER TIME, THE RIGHT AXLE CAME OFF AND THE CAR ROLLED DOWN A HILL AND NEARLY HIT A WOMAN. I COULD HAVE KILLED PEOPLE MANY TIMES WITH THE PACIFICA SINCE IT IS AN EXTREMELY DANGEROUS VEHICLE TO DRIVE. I FOUND OUT THAT MANY PEOPLE HAVE THESE EXACT SAME ISSUES. PLEASE DO SOMETHING ABOUT IT BEFORE IT GETS TOO LATE. THANK YOU. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172779November 6, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, STRUCTURE:BODY:BUMPERS
I LEASE A 2004 PACIFICA WITH APPROX 30,000 ON THE VEHICLE. SEVERAL WEEKS AGO WHILE DRIVING UP AN INTERSTATE HIGHWAY I FELT A FRONT VIBRATION AND SUDDENLY HEARD A LOUD THUMP. I IMMEDIATELY EXITED MY CAR TO SEE IF I HAD A FLAT TIRE AND NOTICED THAT WHAT HAD MADE THE NOISE WAS FROM LOSING THE BOTTOM HALF OF MY FRONT BUMPER. I DROVE DIRECTLY TO MY DEALER WHEREBY THE FRONT WAS INSPECTED AND REFERRED TO THE DISTRICT PARTS MANAGER FOR CHRYSLER. I HAVE JUST RECEIVED WORD FROM CHRYSLER THAT THEY, NOR THE DEALER, WILL COVER THIS 'LOST PART' BECAUSE I NEVER RETRIEVED IT FROM THE INTERSTATE WHERE IT WAS LYING IN THE MIDDLE OF THE ROAD AND HAD ALREADY BEEN RUN OVER BY AT LEAST ONE OR TWO 18 WHEELER TRUCKS. I FURTHERED WHETHER CHRYSLER EXPECTED ME TO PICK UP THIS LARGE PIECE IN MY BUSINESS ATTIRE OR MORE IMPORTANTLY RISK MY LIFE IN DOING SO BECAUSE IF I HAD RETRIEVED THE PIECE FROM THE HIGHWAY THEN THEY WOULD CONSIDER IT UNDER WARRANTY. I ACTUALLY HAD THE CAR IN FOR A ROUTINE 3000 MILE INSPECTION 1 WEEK PRIOR TO THIS INCIDENT AND WOULD HAVE EXPECTED THAT SOMETHING LIKE THIS WOULD HAVE BEEN NOTED BY THE MECHANIC. CHRYSLER SAY'S THAT THEY BACK THEIR DEALERS WHICH NATURALLY SOLICITED A RESPONSE FROM ME THAT THEY SHOULD RATHER BACK THEIR CUSTOMERS FIRST. CHRYSLER BROADCASTS AN EXCELLENT BUMPER TO BUMPER WARRANTY AND OTHER THAN MY FAN BELT FAILING WITHIN TWO MONTHS SINCE TAKING POSSESSION OF THE CAR I HAVE NOT USED THE WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172323October 31, 2006
ELECTRICAL SYSTEM:IGNITION
OUR 2004 CHRYSLER PACIFICA HAS STALLED MULTIPLE TIMES AND BEEN TAKEN TO THE DEALERSHIP. THEY CANNOT REPRODUCE THE PROBLEM AND THEREFORE SAY THEY CANNOT DO ANY REPAIRS. THE KEY TURNS AND MAKES A SOUND AND SHUTS OFF, SOMETIMES AFTER SEVERAL ATTEMPTS IT WILL START AND WE HAVE TAKEN IT DIRECTLY TO THE DEALERSHIP, THEY CANNOT GET ANY COMPUTER READINGS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172165October 30, 2006
SUSPENSION:FRONT:CONTROL ARM, SUSPENSION:FRONT:MACPHERSON STRUT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
I AM ONLY THE SECOND OWNER MY 2004 PACIFICA FOR THREE MONTHS AND HAVE NEVER OWNED A VEHICLE WITH THIS MANY PROBLEMS. I ONLY DROVE IT TWO WEEKS WHEN I STARTED HEARING A TERRIBLE RATTLING NOISE AROUND THE FRONT RIGHT TIRE. I HAD MY LOCAL CHRYSLER DEALERSHIP LOOK AT THE CAR. THEY SAID I NEED TO REPLACE THE ROTORS AND SWAY LINKS. WE REPLACED THOSE HOWEVER THE PROBLEMS WAS NOT FIXED. I TOOK IT BACK AT WHICH NOW IT'S POURING OIL OUT FROM UNDER IT. THEY ATTEMPTED TO FIX IT HOWEVER THEY DO NOT. I TOOK IT BACK A THIRD TIME THEY FINALLY FIXED THE OIL LEAK BUT THE RATTLING AND POPPING IN THE FRONT SUSPENSION IS STILL THERE. I HAVE SINCE TAKEN IT TO AN INDEPENDENT MECHANIC WHO ASSISTED THAT THE TOP AND BOTTOM MOTOR MOUNTS WERE COMPLETELY BROKEN. I REPLACED THOSE AND THEY SEEM TO THINK THE POPPING IS POSSIBLY THE CONTROL ARM OR BUSHINGS. ONLY TWO DAYS AGO THE AIR PRESSURE SENSOR IN THE LEFT FRONT WHEEL BROKE AND I HAVE AN ENGINE LIGHT ON. THE ENGINE LIGHT READER STATED THE CAR HAD AN EMISSION SYSTEM LEAK. I CAN NOT BELIEVE A CAR THIS NEW COULD HAVE ALL THESE PROBLEMS. I AM VERY UNSATISFIED WITH THIS AUTOMOBILE. I AM IN SHOCK. CHRYSLER SHOULD MAKE THIS RIGHT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172193October 30, 2006
ELECTRICAL SYSTEM
I HAVE A 2004 CHRYSLER PACIFICA AND I HAVE BEEN EXPERIENCING STARTING/STALLING PROBLEMS WITH IT. THE PROBLEMS STARTED WITHIN 9 MONTHS OF MY PURCHASE DATE. EACH TIME THE DEALERSHIP WASN'T ABLE TO RE-CREATE. I HAD THE BATTERY REPLACED BUT I AM STILL HAVING THE PROBLEM. IT IS NOW AT THE DEALERSHIP AFTER BEING TOWED BECAUSE IT WOULDN'T START AND OF COURSE THEY CAN'T DUPLICATE THE PROBLEM. I HAVE LOGGED A COMPLAINT ON THE CARSPACE.COM. I ASKED MY SERVICE MANAGER IF HE WAS AWARE OF THE STARTING/STALLING PROBLEM WITH THE PACIFICA AND HE TOLD ME NO. PLEASE HELP ME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171574October 23, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, EQUIPMENT:APPLIANCE:AIR CONDITIONER
ON OCT 20,2006 MY THIRD (EMISSION FAILURE) HAS HAPPENED TO MY CHRYSLER PACIFICA 2004 FWD MODEL (48,535 MILES). THIS MODEL HAD PROBLEMS IN THE PAST-MOST HAVE BEEN CORRECTED. THE FIRST WAS ENGINE STALLING, WHICH WAS REPAIRED WITH UPDATED SOFTWARE. THE NEXT WAS MY A/C CONTROL/HVAC UNIT WHICH WOULD NOT LIGHT, NOISE FROM BUSHINGS WAS REPLACED. FLICKERING OF DASH LIGHTS TIME TO TIME IS AN ISSUE-THE CURRENT MAJOR PROBLEM IS THAT IT WILL NOT PASS EMISSIONS ON THREE OCCASIONS IT HAS FAILED NEXT VISIT WILL BE TO THE DEALER ON OCT 30,2006- NYS INSPECTOR/MECHANIC HAS TOLD ME THAT THE PC IN ALBANY IN NYS MAY NOT READ ALL CODES ALL PLACES SHOW -OXYGEN SENSOR AND CAT SENSOR AS BEING DOWN AND NOT READY ON THE PRINT REPORT-THIRD MECHANIC THINKS IT IS UNDER WARRANTY WHICH SI SHOULD BE AND THAT IT MAY BE THE ECM OR BUS SECTION OF THE MODULE-THIS IS BASED ON A SCAN TEST AND A OBD2 SYSTEM. FAILURES = 3 NYS INSPECTION FAILS -4TH WILL BE AT THE DEALERSHIP-CONSEQUENCES HOPING TO GET IT REPAIRED AS SOON AS POSSIBLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170878October 15, 2006
ELECTRICAL SYSTEM:STARTER ASSEMBLY
ON MONDAY, 10/6/2003 MY WIFE WAS DRIVING HER NEW 2004 PACIFICA WHILE TRANSPORTING OUR 4 YEAR-OLD DAUGHTER TO HER PRE-SCHOOL CLASS. AS SHE WAS DRIVING THROUGH THE COMMUNITY DEVELOPMENT, SHE PREPARED TO MAKE A TURN INTO A BUSY INTERSECTION WHEN HER CAR SUDDENLY LOST ALL POWER TO THE ENGINE, STEERING AND BRAKES. THIS INTERSECTION IS FREQUENTED BY FAST MOVING TRACTOR-TRAILERS FROM THE DISTRIBUTION CENTER, AS WELL AS THE BREWERY. FORTUNATELY, NONE OF THESE TRACTOR-TRAILERS WERE PRESENT WHEN HER CAR''S ENGINE DIED AND SHE CAME TO A STOP IN THE MIDDLE OF THE INTERSECTION. HAD THIS OCCURRED DURING A DIFFERENT MOMENT, THE OUTCOME OF THE STALL IN THE INTERSECTION WOULD HAVE BEEN TRAGICALLY DIFFERENT. MY WIFE HAD THE COMPOSURE TO SUCCESSFULLY RE-START THE ENGINE AND PROCEED TO A SAFE LOCATION WHERE SHE CALLED ME ON HER CELL PHONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170882October 15, 2006
STEERING:LINKAGES:TIE ROD ASSEMBLY
AT MY 3 YEAR NY STATE INSPECTION (30K MILES+/-) WE WERE INFORMED THAT THE TIE RODS WOULD NOT PASS SAFETY INSPECTION. WE LUCKILY HAD 1 MONTH LEFT ON THE WARRANTY & CHYRSLER REPLACED THE ONE SIDE IN QUESTION, BUT WOULD DO NOTHING ON THE OTHER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170490October 11, 2006
AIR BAGS:SIDE/WINDOW
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH ON THE HIGHWAY, THE PASSENGER SIDE CURTAIN AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE STALLED AND RESTARTED. IT WAS DRIVEN TO THE DEALER WHO HAD NOT DETERMINED THE CAUSE OF THE DEPLOYMENT. UPDATED 10/30/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170393October 10, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
VEHICLE DOOR LOCKS ACT ERRATICALLY. THE DOORS LOCK REPEATEDLY WHILE THE VEHICLE IS MOVING PAST THE 15 MPH MARK, ALSO, WHEN PARKED WITH OR WITHOUT THE KEYS IN THE IGNITION AND WITH OR WITHOUT THE ENGINE RUNNING. DEALER INSTALLED NEW DOOR MODULES BUT PROBLEM STILL PERSISTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169875October 3, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT*: THE CONTACT STATED WHILE ATTEMPTING TO TURN AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. AFTER STALLING, THE ENGINE WAS EASILY RESTARTED. UPON INSPECTION BY A DEALER, IT WAS DETERMINED THE AUTOMATIC TRANSMISSION COMPUTER SOFTWARE NEEDED TO BE REPROGRAMMED. AFTER THE TRANSMISSION SOFTWARE WAS UPDATED, THE PROBLEM PERSISTED. THERE WAS A NHTSA RECALL, # 04V113000, REGARDING THE AUTOMATIC TRANSMISSION. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168639September 19, 2006
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE
MY 2004 PACIFICA WILL NOT START AT TIMES. SOMETIMES 2 WEEKS CAN GO BY WITHOUT INCIDENT, BUT THEN THE CAR WILL NOT START UNTIL I HOLD MY FOOT ON THE GAS. THE DEALER CLAIMS THAT UNLESS IT HAPPENS WHILE AT THEIR SHOP, THEY CANNOT DO ANYTHING. ALSO, THE DRIVERS SIDE MEMORY MIRROR WILL CHANGE POSITION AND MAKE A SOUND LIKE GEARS TRYING TO ENGAGE BUT CANNOT. AGAIN, THE DEALER COULD NOT FIND A PROBLEM ALTHOUGH IT HAPPENS EACH TIME I USE IT. I COMPLAINED ABOUT THE TRANSMISSION BEING SLUGGISH FROM A PARKED POSITION, THEY TOLD ME THEY COULD NOT FIND A PROBLEM. I ASKED THEM TO DRIVE IT. THEY CLAIM THE MOTOR MOUNT WAS BROKEN. THEY SAID IT HAPPENED BECAUSE OF A FENDER BENDER I WAS IN. THE FENDER BENDER OCCURRED TWO MONTHS AFTER PURCHASING THE CAR AND I HAVE BEEN DRIVING IT TWO YEARS SINCE THAT EVENT WITHOUT PROBLEM. MY HEADLINER KEEPS SAGGING WHERE THE HEADLINER MEETS THE MOONROOF. THEY HAVE FIXED IT NOW THREE TIMES EACH TIME USING STICKY TAPE. IT DOESN'T WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168651September 19, 2006
ELECTRICAL SYSTEM:IGNITION, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE, EQUIPMENT, POWER TRAIN:AUTOMATIC TRANSMISSION
1-MY 2004 PACIFICA WILL NOT START AT TIMES. SOMETIMES 2 WEEKS CAN GO BY WITHOUT INCIDENT, THEN THE CAR WILL NOT START UNTIL I HOLD MY FOOT ON THE GAS. THE DEALER CLAIMS THAT UNLESS IT HAPPENS WHILE AT THEIR SHOP, THEY CANNOT DO ANYTHING. 2- THE DRIVERS SIDE MIRROR WILL CHANGE POSITION AND MAKE A SOUND LIKE GEARS TRYING TO ENGAGE BUT CANNOT. AGAIN, THE DEALER COULD NOT FIND A PROBLEM ALTHOUGH IT HAPPENS EACH TIME I USE IT. 3- I COMPLAINED ABOUT THE TRANSMISSION BEING SLUGGISH FROM A PARKED POSITION UNTIL IT PASSES FIRST GEAR. THEY TOLD ME THEY COULD NOT FIND A PROBLEM. THEY TOLD ME I COULD PICK UP THE CAR. I ASKED THEM TO DRIVE IT. THEY NOW FOUND THE PROBLEM AND CLAIM THE MOTOR MOUNT WAS BROKEN. THEY SAID IT HAPPENED BECAUSE OF A FENDER BENDER I WAS IN. THE FENDER BENDER OCCURRED TWO MONTHS AFTER PURCHASING THE CAR AND I HAVE BEEN DRIVING IT TWO YEARS SINCE THAT EVENT WITHOUT A PROBLEM. 4- MY HEADLINER KEEPS SAGGING WHERE THE HEADLINER MEETS THE MOONROOF. THEY HAVE FIXED IT NOW THREE TIMES. THEY SAID THE MANUAL TELLS THEM TO USE STICKY VELCRO TAPE. I KEEPS HAPPENING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168459September 17, 2006
ELECTRICAL SYSTEM
CAR STALLS FOR NO APPARENT REASON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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