Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10222044March 22, 2008
AIR BAGS, STEERING
VEHICLE WAS IN FATAL ACCIDENT . DRIVER COMPLAINED OF HEARING CLICKING NOISES DAYS BEFORE ACCIDENT. TOOK VEHICLE TO BE SERVICED AT THE PLACE WHERE VEHICLE WAS PURCHASED. THE VEHICLE CHECKED OUT FINE. DRIVER FELT STEERING WHEEL LOCK AND WAS UNABLE TO STEER WHILE DRIVING ON INTERSTATE HE SAYS COULD NOT STEER VEHICLE AT ALL VEHICLE UNCONTROLLABLY FLIPPED 6 TIMES . NO AIR BAGS DEPLOYED . *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
1
#10221209March 14, 2008
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT NOTICED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. SUBSEQUENTLY, THE CONTACT'S MECHANIC MONITORED THE LIGHT FOR APPROXIMATELY ONE WEEK. THE MECHANIC WAS ABLE TO RETRIEVE A SERVICE BULLETIN, AND THE CODE INDICATED THAT WHEN A CONSUMER PLACED 12 GALLONS OF FUEL OR LESS IN THE VEHICLE, THE CHECK ENGINE LIGHT WOULD ILLUMINATE. THE CONTACT HAD TO PAY $70 TO HAVE THE ENGINE RESET. HE CONSULTED CHRYSLER INITIALLY FOR REIMBURSEMENT, BUT THEN FOR AN EXPLANATION AS TO WHY THE FEATURE CAUSED THE LIGHT TO ILLUMINATE. CHRYSLER RESPONDED THAT THE VEHICLE WAS OUT OF WARRANTY AND THEY DENIED HIS REQUEST FOR REIMBURSEMENT. HE INFORMED THE DEALER THAT THE VEHICLE DID NOT MALFUNCTION BECAUSE, AS HE WAS INFORMED, THE VEHICLE WAS SUPPOSED TO PERFORM IN THAT MANNER. THEREFORE, THE WARRANTY WAS NOT AN ISSUE. THE VIN, PURCHASE DATE, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE WAS 64,500 AND FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220197March 5, 2008
ENGINE AND ENGINE COOLING, SUSPENSION:FRONT
OIL PAN PLUG BECAME STRIPPED VERY EASILY RESULTING IN NEED FOR OIL PAN REPLACEMENT. MECHANICS REPORTED OIL PAN UNUSUALLY THIN WHERE PLUG SCREWS IN RESULTING IN EASY STRIP. TO EMPHASIZE THIS MUST BE A FREQUENT OCCURRENCE, I WAS INFORMED THAT MY CAR IS NOW ON A WAITING LIST OF AT LEAST A MONTH BEFORE ONE WOULD BE AVAILABLE. I WAS FURTHER NOTIFIED THAT 156 ARE BACK ORDERED AND 96 ADDITIONAL ARE IN THE PIPELINE FOR THIS PARTICULAR PAN FOR THIS ENGINE. IF I HAD THE OTHER ENGINE AVAILABLE FOR THIS CAR, THERE WOULD BE IMMEDIATE REPLACEMENT. I WAS FURTHER WARNED THAT THE CAR IS DANGEROUS TO DRIVE NOW BECAUSE THE PLUG COULD FALL OUT AT ANY TIME WITH A RESULTANT FIRE AND/OR SEIZING UP OF THE ENGINE FROM RAPID DRAINAGE OF OIL. *TR THE CONSUMER ALSO HEARD FRONT END NOISES. THE CONSUMER WAS INFORMED THE RIGHT SIDE LEVER BUSHING WAS DEFECTIVE. UPDATED 05/28/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216436January 29, 2008
SUSPENSION:FRONT:STABILIZER BAR
WE NOTICED A KLUNKING WHEN LETTING UP OFF THE GAS PETAL WHILE GOING DOWN THE ROAD, AND UPON TAKE OFF FROM A STOP, IT SEEMS TO ROAR. I'M SPEAKING OF A 2004 CHRYSLER PACIFICA. WE TOOK IT TO A DEALERSHIP, AS WE HAD THOUGHT, IT WAS A BROKRN REAR MOTOR MOUNT, AND THEY TELL ME MY SWAG BAR IS LOOSE. ISN'T THERE SOMETHING THAT CAN BE DONE? IT SEEMS TO BE A PROBLEM IN ALOT OF THESE CARS! *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214635January 13, 2008
SUSPENSION
IN AUGUST OF 2007 I NOTICED A CLUCKING NOISE IN THE FRONT OF MY VEHICLE WHEN EVER I WAS ON UNEVEN ROADS OR A BUMPY SERVICE. I THOUGHT MY SHOCKS NEEDED TO BE REPLACED SO WE DID THAT BUT THE NOISE IS CONTINUING TO GET WORSE, I TOOK IT TO A MECHANIC IN OCTOBER HE REPLACED THE BUSHINGS WHICH DIDN'T SEEM TO SOLVE THE PROBLEM, HE DOESN'T KNOW WHAT THE PROBLEM IS, I HAVE SPENT OVER A COUPLE OF THOUSAND DOLLARS ON PROBLEMS WITH THIS VEHICLE ALREADY AND I AM GETTING A LITTLE WORRIED ABOUT DRIVING IT DOWN THE ROAD IT SOUNDS SO BAD I THINK A FRONT TIRE OR SOMETHING WORSE MIGHT BREAK AND I WILL HAVE AN ACCIDENT INJURING MYSELF OR SOMEONE ELSE IN THE PROCESS, THIS NEEDS TO BE REVIEWED BY CHRYSLER FOR THE 2004 PACIFICA, I KNOW THIS THE FIRST YEAR FOR THIS VEHICLE BUT THE RECALLS TO FIX STUFF ARE FEW AND FAR BETWEEN IF THEY EVEN BOTHER, IT JUST SEEMS LIKE CHRYSLER COULD CARE LESS. YOU CAN'T EVEN BY A HANES OR ANY KIND OF MANUAL FOR THIS VEHICLE YET WHICH IS STUPID LET ALONE BY PARTS FROM ANYONE FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214668January 13, 2008
STRUCTURE, SEATS:FRONT ASSEMBLY:POWER ADJUST
POWER SEATS, DRIVER MEMORY, PEDAL HEIGHT ADJUSTMENT ALL FAILED SIMULTANEOUSLY AT ABOUT 58,000 MILES. MY WIFE IS ABOUT A FOOT SHORTER THAN ME, AND CANNOT, THEREFORE, DRIVE THE CAR ANYMORE. I CONTACTED CHRYSLER, AND THEY WERE NO HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214296January 9, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
NHTSA COMPLAINT NUM-04V113000- MY VEHICLE WAS NOT APART OF THIS RECALL, BUT I NEED THE EXACT SAME COMPONENT. IS THERE A WAY I CAN BE ADDED TO THE RECALL SINCE THE AFFECTED UNIT NUMBER IS JUST A POTENTIAL NUMBER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212015December 16, 2007
ELECTRICAL SYSTEM, STRUCTURE
THE CAR LEAKS IN HEAVY RAIN AND SNOW. FROM THE SUNROOF AND THE SIDES OF BOTH FRONT PASSENGER DOORS, THE WATER COMES OUT THROUGH THE SIDE IMPACT AIR BAGS AND ELECTRICAL PANELS. THIS SOMEHOW ALSO CAUSES THE CAR BATTERY TO DIE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211535December 12, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, ELECTRICAL SYSTEM
MY CAR HAS COMPLETELY SHUT OFF ON ME ON 4 DIFFERENT OCCASIONS. THE FIRST TIME THE DEALERSHIP SAID IT WAS A FUEL LINE PROBLEM AND CLEANED THE FUEL LINE SYSTEM. THE SECOND TIME THE PROBLEM HAPPENED, LEAVING ME STRANDED ON THE SIDE OF THE ROAD AGAIN, THE DEALERSHIP CHANGED A SENSOR. THE 3RD TIME, SAME SCENARIO, THE DEALERSHIP TOLD ME THAT THEY 2ND OCCASION THE "COMPUTER" GAVE THEM A FAULT, BUT THE FIRST TIME IT DIDN'T SO THEY FIXED WHAT THEY "THOUGHT" THE PROBLEM COULD BE. ON THE 3RD OCCASION, THEY TOLD ME THAT WHEN THE 2ND EVENT HAPPENED IT GAVE THEM A FAULT THAT COULD HAVE MEANT THAT ONE OF TWO SENSORS HAD GONE BAD. THEY SAID THAT IF THE CAR WAS UNDER WARRANTY THEY WOULD HAVE JUST REPLACED BOTH SENSORS. SINCE THE CAR WAS OUT OF WARRANTY, THEY JUST REPLACED THE ONE "THAT USUALLY GOES BAD." SO ON MY 3RD TRIP TO THE DEALERSHIP, THEY REPLACED THE SECOND SENSOR AND OF COURSE I HAD TO PAY FOR THE LABOR AGAIN. THE PARTS THEMSELVES COST $20 EACH AND IF ASKED THE FIRST TIME IF I WANTED TO REPLACE BOTH SENSORS LIKE THEY WOULD FOR A WARRANTY REPAIR, I WOULD CERTAINLY HAD AGREED. MY 4TH EVENT HAPPENED 4 WEEKS AGO. MY CAR IS STILL AT DEALERSHIP I TYPE THIS. THEY SAY THEY HAVE NO IDEA WHAT IS WRONG WITH THE CAR, BUT THAT THEY CAN TEAR THE CAR APART AND CHECK OUT THE WIRING AND IF THAT'S THE PROBLEM, IT WILL COST $6000 TO FIX. JUST TO DIAGNOSIS THE PROBLEM I HAVE TO PAY A MINIMUM OF $240 WHICH THEY TELL ME MAY NOT DIAGNOSIS THE PROBLEM AT ALL. I FEEL THAT THIS VEHICLE IS A HUGE SAFETY HAZARD. IT ONLY HAS 30,000 MILES ON IT AND HAS GIVEN ME NOTHING BUT TROUBLE SINCE I PURCHASED IT AS THE SECOND OWNER ON FEBRUARY 28, 2007. THE CAR JUST SHUTS OFF WHILE DRIVING EACH TIME LEAVING ME STRANDED WITH MY 2 YOUNG CHILDREN WHERE EVER WE ARE. EACH TIME I HAVE HAD TO WAIT FOR A TOW TRUCK TO ARRIVE TO TAKE US TO SAFETY. I HOPE THAT OTHERS HAVE THIS SAME COMPLAINT AND THAT CHRYSLER WILL DO SOMETHING TO MAKE THIS RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211584December 12, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING 65 MPH, THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE ENGINE. THE VEHICLE CRUISED TO A STOP. THE VEHICLE WAS UNABLE TO BE MOVED. THE MECHANIC STATED THAT THE FRONT DIFFERENTIAL FAILED AND DAMAGED THE TRANSMISSION. AS OF DECEMBER 12, 2007, THE MECHANIC HAD NOT REPAIRED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210335November 29, 2007
STEERING:LINKAGES:TIE ROD ASSEMBLY
CAR FIGHTS STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210251November 28, 2007
FUEL SYSTEM, OTHER
I PURCHASED MY '04 PACIFICA USED WITH 44K MILES ON IT. THE DAY AFTER BUYING THE VEHICLE THE FUEL GAUGE DROPPED FROM HALF TANK TO COMPLETELY EMPTY THEN WOULD BOUNCE BACK TO HALF FULL. IT DID IT SEVERAL MORE TIMES AND WHEN I RETURNED IT TO THE LOCAL DEALER IT WAS PURCHASED FROM THEY WERE UNABLE TO FIND ANY PROBLEMS AND THERE WERE NO DIAGNOSTIC CODES SET BY THIS ENCOUNTER. THE VEHICLE WHEN FOR A FEW WEEKS WITHOUT HAVING IT HAPPEN AGAIN BUT I WAS SURE TO KEEP THE TANK NEARLY FULL. YET WITHIN THE LAST WEEK IT BEGAN DOING IT AGAIN WITH MUCH MORE FREQUENCY. I DID SOME ON LINE RESEARCH AND CAME UP WITH A RECALL ON THE SENDING UNITS AND WHEN I CALLED A CHRYSLER DEALERSHIP ASKING ABOUT THE RECALL AND GIVING THE SERVICE PERSON MY VIN I WAS TOLD THERE WAS NO INFO MATCHING MY VIN. SO I WENT BACK TO MY PURCHASING DEALER AND WHEN I BROUGHT THE CAR IN I WAS TOLD THAT IT WAS A FUEL SENSOR AND THAT IT WOULD BE TAKEN CAR OF. SO AFTER HAVING NO USE OF MY CAR FOR A FEW DAYS I PICKED IT UP THIS EVENING THINKING IT WAS REPAIRED AND LOW AND BEHOLD I WAS BARELY OUT OF THE DEALERS LOT AND THE SAME FUEL GAUGE ISSUES ARE ONCE AGAIN OCCURRING. I FIND IT HARD TO BELIEVE THAT MY PARTICULAR PACIFICA ISN'T EXPERIENCING THE SAME ISSUES THAT ARE PART OF THE RECALL INFO THAT I WAS ABLE TO GET ONLINE. I FEEL THAT CHRYSLER IS DOING A DISSERVICE TO IT'S CUSTOMERS BY NOT TAKING CARE OF THIS PROBLEM SEEING AS IT APPEARS TO BE A LARGE SCALE PROBLEM FROM WHAT I HAVE BEEN SEEING ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208558November 9, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TODAY IS THE SECOND TIME MY POWER WINDOW BROKE. 3 MONTHS AGO THE DRIVER SIDE REAR WINDOW FELL OUT OF THE TRACK AND IT COST $275 TO REPAIR. GLASS WAS OK. TODAY WHEN I PUT THE DRIVERS WINDOW DOWN THE WINDOW SHATTERED AS IT DROPPED DOWN INSIDE. I HAVE OWNED CHRYSLER PRODUCTS SINCE 1952 AND NEVER HAD THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207318October 29, 2007
STRUCTURE
DASH IS CRACKING, IN THE CENTER, STARTING FROM THE WINDSHIELD AND GOING TOWARDS THE PASSENGER COMPARTMENT. DASH BULGING ON DRIVER'S SIDE AT WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206422October 21, 2007
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY
1. DRIVING ON TROPICANA AVE GOING 30 MPH WHEN ALL THE SUDDEN I HEARD A KNOCK SOUND AND I STARTED SMELLING FUEL. I PULLED OVER AND INSPECTED THE VEHICLE AN NOTICES A SMALL STEEL OBJECT STICKING OUT OF THE GAS TANK AND FUEL WAS LEAKING ALL OVER THE PLACE. WHEN I CALLED THE DEALERSHIP I FIND OUT OUR WARRANTY DOESN'T COVER THE REPAIR, NOR WOULD THEY HELP IN ANY WAY WITH A LOANER CAR. ALL THE MONEY WE SPEND TO GET SLAPPED IN THE FACE WITH SOMETHING THAT WAS IN NO WAY OUR FAULT. I FIGURE ANY TYPE OF PROTECTION TO THE GAS TANK WOULD HAVE PREVENTED THIS FROM HAPPENING, OR EVEN PERHAPS RELOCATING THE GAS TANK AS IT SITS WAY TO LOW TO THE GROUND AS IT IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201748September 3, 2007
POWER TRAIN:AXLE ASSEMBLY
WHILE DRIVING ON THE INTERSTATE 500 MILES AWAY FROM HOME THE TRANSAXLE IN MY 2004 CHRYSLER PACIFICA BROKE. WHEN IT WAS TOWED TO A CHRYSLER DEALERSHIP I WAS TOLD THAT IT WOULD BE SOMETIME UNTIL THEY COULD OBTAIN A NEW TRANSAXLE AS THERE IS A "GLOBAL BACK ORDER OF THEM". THAT IN ITSELF SHOULD TELL THE NHTS SOMETHING. SINCE I WAS 500 MILES AWAY FROM HOME, LABOR DAY WEEKEND AND NO RENTAL CARS AVAILABLE, AND NO PARTS AVAILABLE, MY ONLY OPTION WAS TO TRADE A BROKE DOWN CAR IN ON A NEW ONE. I WILL NEVER EVER DRIVE ANOTHER PACIFICA. IT IS CLEAR TO ME NOW, WHY THEY HAVE ALL THE SAFETY FEATURES IN THE PACIFICA, YOU WILL NEED IT WHEN THE TRACTOR TRAILER THAT IS BEHIND YOU, RUNS YOU OVER WHEN THE TRANSAXLE BREAKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201602August 31, 2007
SEATS:FRONT ASSEMBLY:POWER ADJUST
DRIVER'S SEAT MEMORY PERIODICALLY FAILS. DASH WILL DISPLAY "MEMORY DISABLED - VEHICLE NOT IN PARK" ON INFORMATION DISPLAY. DIAGNOSED AS SHORT IN SEAT SWITCH. SWITCH REPLACED. PROBLEM PERIODICALLY STILL EXISTS EXCEPT, ON OCCASION, THE SEAT WILL NOW MOVE FORWARD WHILE VEHICLE IS BEING DRIVEN PINNING DRIVER TO STEERING WHEEL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197768July 29, 2007
SEATS:FRONT ASSEMBLY:POWER ADJUST, SEATS:FRONT ASSEMBLY:RECLINER
2004 CHRYSLER PACIFICA WITH APPROX. 46,000 MILES LOGGED. ELECTRIC SEATS, DRIVER AND PASSENGER NO LONGER ADJUST. ALSO, DRIVER MEMORY AND PEDAL HEIGHT ADJUSTMENT INOPERATIVE. AS MY SPOUSE AND I ARE ABOUT 12" DIFFERENT IN HEIGHT, SHE IS NO LONGER ABLE TO DRIVE THE CAR. WHEN SHE ATTEMPTED TO DRIVE IT, SHE WAS UP AGAINST THE STEERING WHEEL AND SAID IT WAS TOO DANGEROUS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196771July 18, 2007
ENGINE AND ENGINE COOLING
AFTER HAVING NO PROBLEMS WITH THE 2004 CHRYSLER PACIFICA FOR NEARLY 2 YEARS, ALL OF A SUDDEN OVER THE LAST 2 WEEKS IT HAS BEGUN TO STALL AT INAPPROPRIATE TIMES. THE FIRST TIME I WAS SLOWING DOWN FOR A CAR IN FRONT OF ME IT JUST DIED. THE NEXT 2 TIMES IT HAPPENED WHILE I WAS ON THE INTERSTATE USING CRUISE CONTROL AT 70 MPH. THE NEXT TIME I WAS ON THE INTERSTATE WITHOUT CRUISE CONTROL. TODAY, IT HAPPENED WHILE I WAS IDLING IN PARK, ENGINE FULLY WARMED UP. EACH TIME ALL DASHBOARD LIGHTS WENT OUT, AND THE KEY WAS IN SWITCH BUT NOT ON. I WAS ABLE TO IMMEDIATELY RESTART THE VEHICLE BY TURNING IGNITION TO ON WITHOUT HAVING TO STOP AND WITHOUT HAVING TO SHIFT OUT OF DRIVE. AT FIRST, I THOUGHT MAYBE I WAS HITTING KEY WITH MY KNEE, I WAS A BIT TALL, BUT THIS LAST TIME, MY LEG WAS NOWHERE NEAR THE IGNITION. I HAVE A KILL SWITCH ALARM SYSTEM, BUT NO ONE HAS BEEN ABLE TO DETERMINE THE SOURCE OF MY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196160July 12, 2007
ELECTRICAL SYSTEM
INCIDENT OCCURRED FOUR TIMES OVER LAST TWO DAYS. DRIVING ON URBAN DIVIDED HIGHWAY AT APPROXIMATELY 55 MPH AT STEADY SPEED ON A FLAT, RELATIVELY STRAIGHT SECTION OF HIGHWAY, FUEL GAUGE BEGAN FLUCTUATING. FLUCTUATIONS OF THE NEEDLE SWUNG FROM THE CURRENT FUEL STATE OF JUST OVER INDICATED HALF TANK OF FUEL TO THE COMPLETELY EMPTY INDICATION. LOW FUEL WARNING LIGHT ILLUMINATED WHEN NEEDLE FELL BELOW THE CRITICAL POINT FOR ILLUMINATION. OTHER SWINGS OF THE NEEDLE RANGED FROM CURRENT STATE TO ANYTHING BELOW THE CURRENT STATE AND RETURNED TO PROPER INDICATION. NO FUEL WAS LOST. NO LEAKS. N EACH INCIDENT, AFTER APPROXIMATELY THREE MINUTES OF ERRONEOUS READINGS, THE FUEL GAUGE RETURNED TO NORMAL INDICATIONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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