Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10266400April 22, 2009
ENGINE AND ENGINE COOLING:ENGINE
WHEN YOU STOP YOU HEAR AND FILL A LARGE CLANK AND THE ENGINE MOVING FORWARD. WE TOOK IT TO THE SHOP AND WAITED 2 MONTHS FOR THE FIRST MOTOR MOUNT TO BE ORDERED AND RECEIVED THERE WAS A NATIONAL BACKORDER. WHILE IN THE SHOP THEY DISCOVERED THE FRONT MOTOR MOUNT WAS NOW BAD. THIS TIME THERE IS 2600 ON NATIONAL BACK ORDER AND THIS TIME THERE IS NOT A TIME FRAME TO HAVE IT FIXED. I CALLED CHRYSLER AND THEY WILL NOT TALK TO ME BECAUSE I BOUGHT MY CAR USED IN 2006. CHRYSLER DOES NOT SHOW ME AS THE ORIGINAL OWNER. I AM DRIVING MY FAMILY IN A CAR THAT IS UN-SAFE. IF CHRYSLER KNOWS OF THE ISSUE THEN WHY ARE THEY NOT DOING ANYTHING TO HELP. ANY DEALER I CALL OR EMAIL TELLS ME THE SAME THING. THEY SAY THEY RECEIVE MANY CALLS A DAY ABOUT THE PART BUT THEY DON'T KNOW. YOU CAN PUT YOUR NAME ON THE LIST AND PAY FOR IT BUT CAN NOT GIVE YOU A TIME LINE TO GET IT FIXED. NOW MY WARRANTY IS UP DURING THIS WAIT. IT IS GOING ON 5 MONTHS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266169April 20, 2009
POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE
MY CAR WAS RECENTLY STATE INSPECTED AND IT WAS DISCOVERED THAT I NEEDED THE FRONT AND REAR MOTOR MOUNTS ON MY 2004 CHRYSLER PACIFICA. AFTER RESEARCHING THE PROBLEM, I READ COMPLAINTS FROM MANY OWNERS WHO HAD THE EXACT SAME FAILURES WITH THEIR PACIFICA'S DESPITE LOW MILEAGE (30,000 TO 40,000 MILES). THE PROBLEM APPEARS TO BE A SERIOUS DEFECT WITH THIS CAR BECAUSE THE MOTOR MOUNT IS ON BACKORDER WITH THE MAJORITY OF CHRYSLER DEALERS. A CHRYSLER PARTS DEPARTMENT EMPLOYEE AT REEDMAN'S DEALERSHIP IN LANGHORNE, PA. TOLD ME THE PART IS ON BACKORDER WITH NO AVAILABILITY DATE FORECASTED. THE EMPLOYEE TOLD ME THIS IS A SURE SIGN OF A SERIOUS PROBLEM WHEN THIS OCCURS. I HAVE A PROBLEM NOW BECAUSE I WON'T BE ABLE TO DRIVE MY CAR WHEN THE STATE INSPECTION STICKER EXPIRES THE END OF APRIL. I HAVE READ THE SHORTAGE IS POSSIBLY SELF INFLICTED SO AS TO AVOID WARRANTY REPAIRS. I DON'T BELIEVE THAT IS TRUE BECAUSE BAD MOTOR MOUNTS COULD LEAD TO AN ACCIDENT AND LIABILITY ISSUES. HOWEVER, I DO BELIEVE THIS NEEDS TO BE INVESTIGATED AND IF DEEMED CREDIBLE A RECALL INITIATED TO CORRECT THE REASON FOR THE EARLY FAILURES I.E. DEFECTIVE PART OR ENGINEERING FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265980April 19, 2009
EXTERIOR LIGHTING
HEADLAMP 2004 CHRYSLER PACIFICA FAILURE (THIS WAS A RECALL ITEM ON 2005 MODEL ) THE RIGHT SIDE FAILED IN 2004 BUT WAS REPAIRED BY CHRYSLER NOW THE LEFT SIDE FAILED THIS COULD INCREASE THE RISK OF A NEGATIVE DRIVER OUTCOME (CRASH). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265217April 14, 2009
AIR BAGS:FRONTAL, SERVICE BRAKES, ELECTRIC
I WAS DRIVING THROUGH SLUSH DOWN A HILL WHEN THE ABS BRAKES FAILED TO SLOW ME DOWN AND I HIT TREES HEAD ON AT ABOUT 40 MPH. THE AIRBAGS NEVER DEPLOYED. TWO SYSTEMS FAILED ON THE 2004 CHRYSLER PACIFICA AWD CAR. I WAS NOT INJURED, OTHER THAN A FEW SEAT BELT BRUISES, BUT THE CAR WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10265128April 13, 2009
AIR BAGS
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHENEVER THE CONTACT TURNS THE VEHICLE, THE AIR BAG INDICATOR ILLUMINATES. THE DEALER ORDERED A CLOCK SPRING; HOWEVER, THE PART HAS BEEN ON BACK ORDER FOR OVER TWO WEEKS. AS A RESULT, THE AIR BAGS WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE CONTACT DOES NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 14,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264937April 10, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A POPPING SOUND IN THE FRONT OF THE VEHICLE UNDERNEATH THE HOOD. THE DEALER COULD NOT DUPLICATE THE FAILURE. SHE HAD AN INDEPENDENT MECHANIC INSPECT THE VEHICLE AND IT WAS DISCOVERED THAT THE REAR MOTOR MOUNT TRANSMISSION WAS FRACTURED. THE DEALER STATED THAT THE PART NEEDED FOR THE REPAIR WAS ON NATIONAL BACK ORDER. THERE WERE 12,000 PARTS THAT WERE EXPECTED TO ARRIVE. THE CONTACT HAD BEEN WAITING TWO MONTHS FOR THE PART TO ARRIVE. CURRENTLY, THE PART HAS NOT YET ARRIVED AND IS STILL ON BACK ORDER. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264774April 9, 2009
ENGINE AND ENGINE COOLING
THE WATER HOSE BECAME DISCONNECTED FROM THE RADIATOR ON MY 2004 CHRYSLER PACIFICA , AND THE REPAIR SHOP STATED MY MOTOR MOUNTS SHOULD BE REPLACE BECAUSE THE ENGINE IS NOT STATIONARY WHICH CAUSED THE PROBLEM. THERE IS ALSO KNOCKING AND POPPING NOISES WHEN I BREAK OR TURN CORNERS. I TOOK MY CAR IN TO HAVE THE REPAIRS DONE, BUT WE CAN'T FIND PARTS BECAUSE TOO MANY OTHER CHRYSLER OWNERS NEED TO COMPLETE THE SAME TYPE REPAIRS. I CONTACTED CHRYSLER CORPORATION FOR POSSIBLE RECALL, BUT THE ITEMS OR NOT LISTED. I PURCHASE THE EXTENDED WARRANTY AT THE TIME OF PURCHASE, BUT NOTHING THAT GOES WRONG WITH THE CAR IS COVERED. HELP! THERE ARE TOO MANY PROBLEMS WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261758March 13, 2009
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHEN THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP FOR A ROUTINE OIL CHANGE, SHE WAS INFORMED THAT THE PASSENGER SIDE CRADLE WAS CORRODED. SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE SUBFRAME WOULD NEED TO BE REPLACED AT THE COST OF $4,000. THE CURRENT AND FAILURE MILEAGES WERE 33,900. UPDATED 12/09/09 *BF UPDATED 12/10/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261039March 7, 2009
EXTERIOR LIGHTING
OWN SINCE NEW 2004 CHRYSLER PACIFICA , (MFG.: FEB 2004). ORIGINALLY EQUIPPED WITH H7 HALOGEN LOW & HIGH BEAMS. ON NOV. 16, 2008, REPLACED LOW-BEAM H7 BULBS WITH 35W DDM HID KITS (HTTP://WWW.DDMTUNING.COM/PRODUCTS/DDM_35W_55W_SLIM_BALLAST_HID_KIT-101-60.HTML). HAVE ALREADY BEEN SUCCESSFULLY (FOR ALMOST TWO YEARS) USING A SIMILAR PAIR IN MY 1987 MERCEDES 300SDL, (9004 BULB FORM FACTOR WITH HIGH/LOW BEAM ELECROMAGNETOMECHANICAL ACTUATORS). ISSUE IS NOT WITH DDM UPGRADES BUT WITH THE PACIFICA! ONLY UPON ROUGHLY BELOW 60F AMBIENT TEMP. AND AFTER LIGHTS HAVE RUN FOR A FEW MINUTES, THEY RECYCLE (I.E. FLASH OFF AND BACK ON), MOSTLY BOTH AT ONCE WHEN: A) STARTING FROM INITIAL STANDSTILL AFTER BOARDING AND THE POWER LOCKS AUTOMATICALLY ACTUATE TO CLOSE THE VEHICLE. B) SOMETIMES WHEN VEHICLE STARTS FROM STANDSTILL, EVEN WITHOUT POWER LOCKS ACTUATING. C) SOMETIMES WHEN SHIFTING FROM REVERSE TO DRIVE (E.G. GETTING OUT OF A PARKING). ISSUE NEVER OCCURS WHEN VEHICLE CRUISES, REGARDLESS OF ROAD BUMPINESS (NO LOOSE CONNECTION) AND HOW LONG AM DRIVING. FOUND SIMILAR ISSUES ON 2004 PACIFICA AND CHRYSLER 300M, SOME EVEN WITH OEM HIDS (NOT RETROFITS AS ME). 1) HTTP://VIDEO.AOL.COM/VIDEO-DETAIL/CHRYSLER-300C-OEM-HID-HEADLIGHT-PROBLEM-MALFUNCTION-HAZZARD/1136800140 2) HTTP://WWW.JUSTANSWER.COM/QUESTIONS/1RZYH-OWN-2004-CHRYSLER-PACIFICA 3) HTTP://TOWNHALL-TALK.EDMUNDS.COM/WEBX?ED_SEARCHRESULTS@@.EF16284!KEYWORDS=ALLIN%3AMSGTEXT%20LIMIT%3A.EF16284%20WHAT%20TYPE%20OF%20HEADLIGHT%20ON%202005%20PACIFICA&COUNT=20 COTTAGE INDUSTRY AROSE SELLING CAPACITORS SO HIDS SURVIVE GLITCHES PRESENT ON CHRYSLER HEADLIGHT SOCKETS: 1) HTTP://WWW.STEALTHAUTO.COM/PRODUCTS/HID-ANTI-FLICKER-CAPACITOR__HID-CAP.ASPX 2) HTTP://CGI.EBAY.COM/EBAYMOTORS/HID-DECODER-CANCELLER-ANTI-FLICKER-CAPACITOR_W0QQITEMZ330309702198QQCMDZVIEWITEM 3) HTTP://WWW.300CFORUMZ.COM/SHOWTHREAD.PHP?T=5954 AM POSITIVE THE ISSUE IS NOT ELECTRICAL BUT RATHER A FIRMWARE BUG! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260035February 26, 2009
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RADIO GONE OUT IN A 04 CHRYSLER PACIFICA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259495February 20, 2009
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I OWN A 2004 CHRYSLER PACIFICA AWD. I HAVE HAD MY CAR SERVICED 3-4 TIMES FOR A "CHECK TIRE SYSTEM LIGHT". EACH TIME, THE CHRYSLER MECHANIC HAS BEEN UNABLE TO RESOLVE THE ISSUE. IM GIVEN A WE COULD NOT FIGURE IT OUT OR THE ALERT DID NOT COME ON WHY IN THEIR SHOP. THIS HAS BEEN AN ONGOING ISSUE SINCE SEPTEMBER 2007. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259305February 19, 2009
FUEL SYSTEM, GASOLINE
FIRE IN THE ENGINE COMPARTMENT THAT ENDED UP IN A TOTAL LOSS OF THE VEHICLE. AUTO ADJUSTER NOTIFIED THE FUEL LINE CAUSED THE FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10257153February 2, 2009
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT'S FUEL TANK WAS PUNCTURED BY ROAD DEBRIS. IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD HAVE RESULTED. HE TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND THE TECHNICIAN STATED THAT BECAUSE THE COMPONENT WAS MANUFACTURED OUT OF INSUFFICIENT MATERIALS, IT EASILY FAILED. THE FUEL TANK WAS REPLACED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256600January 28, 2009
ENGINE AND ENGINE COOLING
IN INVESTIGATING UNUSUALLY FAST AND UNEVEN TIRE WEAR, MECHANIC DOING ALIGNMENT NOTICED SIDE ENGINE MOUNT PARTIALLY BROKEN AND FRONT ENGINE MOUNT COMPLETELY BROKEN AND DETACHED, SO THAT ENGINE MOVES WHILE CAR IS IN MOTION. CAR CANNOT BE SAFELY DRIVEN UNTIL REPAIRED, AND CHRYSLER CANNOT SUPPLY FRONT ENGINE MOUNT. PRIVATE GARAGE REPLACED BOTH MOUNTS AND NEW FRONT ENGINE MOUNT FAILED IMMEDIATELY WHEN CAR STARTED TO MOVE. PART APPEARS DEFECTIVE, OR SOME OTHER DESIGN FLAW CAUSES FAILURE. CHRYSLER DEALER REPORTS 1300+ FRONT ENGINE MOUNTS ON BACKORDER WITH SUPPLIER, INDICATING WIDESPREAD PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254497January 11, 2009
AIR BAGS:SIDE/WINDOW, AIR BAGS
I WAS T-BONED BY A VEHICLE THAT RAN A RED LIGHT AND NONE OF MY AIR BAGS INCLUDING SIDE IMPACT ONES DEPLOYED. THE CRASH TOTALED MY CAR AND I SUFFERED A BROKEN HAND, NECK AND BACK INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10254235January 8, 2009
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE SENSORS ON CHRYSLER MODELS ARE PRONE TO VALVE CORE CORROSION. THIS CONDITION CAN RESULT IN VALVE CORE FAILURE AND SUBSEQUENT, RAPID RELEASE OF TIRE AIR PRESSURE. THE VALVE CORE SEPARATES LEAVING THE THREADED PORTION OF THE CORE INSIDE THE VALVE STEM. THIS CONDITION HAS PRESENTED TWICE DURING ATTEMPTS TO INFLATE TIRES TO PROPER PRESSURE AND ONCE WHILE DRIVING. THE LATTER INCIDENT RESULTED IN THE DESTRUCTION OF THE TIRE. THIS ISSUE IS COMMON IN CHRYSLER VEHICLES ACCORDING TO MULTIPLE TIRE REPAIR FACILITIES THAT I HAVE MADE INQUIRIES WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254163January 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
ON DEC 19, 2008 MY 2004 PACIFICA STARTED STALLING WHEN DRIVING HOME FROM WORK, IT DID THIS APPROXIMATELY (20) TIMES IN RUSH HOUR TRAFFIC. I WOULD PUT IT IN NEUTRAL AND SOME TIMES IT WOULD START UP IMMEDIATELY AND SOMETIMES IT WOULD DELAY BY SEVERAL MINUTES. I DROVE THE CAR TO MY MECHANICS; WHICH WAS CLOSED, AND LEFT IT THERE, THE NEXT DAY IT WOULD NOT ACT UP FOR HIM AND HE RAN A DIAGNOSTIC THAT SHOWED HIM NOTHING. ALTHOUGH HE DID FIND A RECALL ON THE PCM NEEDING REPROGRAMMED FOR STALLING ISSUES. WE THEN TOOK IT TO SHUMAN CHRYSLER IN WALLED LAKE, MI. AND DROPPED IT OFF. THEY REPLACED THE SOLENOID AND CONFIRMED THAT THE REPROGRAMMING WAS DONE PRIOR TO THIS PROBLEM. COST WAS $237.50. ON CHRISTMAS EVE ON A BUSY ROAD THE CAR STALLED OUT AGAIN, AND TOOK SEVERAL ATTEMPTS BEFORE IT KEPT RUNNING. HERE WE WERE SITTING IN A DEAD CAR, ON ONE OF THE MOST WIDELY KNOWN EVENINGS WITH DRUNKS ON THE ROAD. WE PROCEEDED TO OUR DESTINATION AND AT THE END OF THE EVENING WE HAD SOMEONE FOLLOW US HOME WITH MY ELDERLY MOTHER IN THEIR CAR. WE TOOK IT BACK TO THE DEALERSHIP ON THE 26TH AND THEY REPLACED THE GROUND TO THE TRANSMISSION CASE FROM THE BATTERY. NO CHARGE THIS TIME. ON THE 27TH THE CAR STALLED AGAIN 3 TIMES ON US, WE GOT TO OUR DESTINATION AND DISCONNECTED THE BATTERY TO REBOOT THE COMPUTER AND IT WORKED UNTIL DEC 30TH, WHEN THE DEALERSHIP PICKED IT UP FROM THE LOCATION WHERE IT WOULD NOT START, RIGHT BEFORE THE TOW TRUCK STARTED LOADING IT; IT STARTED AND QUIT AGAIN. IT HAS BEEN AT THE DEALERSHIP EVER SINCE. TODAY JANUARY 7, 2009 THE DEALERSHIP CALLED AND WILL BE ORDERING A NEW PCM, AND A POWER DISTRIBUTION MODULE. IT WAS EXPLAINED TO ME THAT THE MODULE IS RESPONSIBLE FOR NOT STARTING AND THE PCM IS RESPONSIBLE FOR THE STALLING OR THE SHORTING OUT. THE COST WILL BE $1200. I WILL CALL THEM TOMORROW AND ASK FOR THE PARTS TO BE SAVED. I AM NOT DONE WITH THIS. COUNTLESS REPORTS HAVE BEEN TRACKED AND THE REPROGRAMMING DID NOT FIX THE CHRYSLER PROBLEM, AND NEITHER WILL THEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254059January 6, 2009
FUEL SYSTEM, GASOLINE
DRIVING ON THE ROAD DOING ABOUT 35 MPH AND I RAN OVER A PIECE OF METAL WITH MY TIRE. BY THE TIME I GOT HOME I SMELLED GAS, LOOKED UNDER MY CAR, AND THE GAS WAS GUSHING OUT OF MY TANK UNDER THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253823January 5, 2009
STRUCTURE:FRAME AND MEMBERS, SUSPENSION, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT HAS BEEN TAKING HIS VEHICLE TO THE DEALER FOR AN OIL CHANGE AND SERVICE EVER SINCE IT WAS PURCHASED. THE DEALER STATED THAT THE FRAME OF HIS VEHICLE WAS RUSTED THROUGH AND FAILED. THE VEHICLE WAS UNABLE TO BE DRIVEN AND THE CONTACT MUST PAY FOR THE REPAIR COSTS. THE DEALER NEVER WARNED HIM OF ANY FAILURES. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST. THE VEHICLE IS STILL AT THE DEALER AWAITING REPAIR. THE FAILURE MILEAGE WAS 71,000. UPDATED 02/06/09 *BF THE VEHICLE PULLED TO THE LEFT. THE DEALER PERFORMED AN ALIGNMENT AND REPLACED THE TIE ROD ENDS. UPDATED 02/06/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253140December 29, 2008
STRUCTURE:FRAME AND MEMBERS
WENT IN FOR AN OIL CHANGE AND WAS ASKED TO COME INTO THE SHOP (TATE) GLENBURNIE, MD AND WAS SHOWN THE FRAME OF MY CAR ON THE PASSENGER SIDE WAS RUSTED OUT AND ACTUALLY SPLIT. WAS TOLD IT'S NOT COVERED BY CHRYSLER AND A NEW FRAME WAS $3,000.00 PLUS LABOR OF ABOUT $1,000.00. WAS TOLD THE CAR WAS UNSAFE TO DRIVE. HAD TO RENT A CAR TILL I FIGURE OUT WHAT TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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