Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10538144August 30, 2013
SUSPENSION, STEERING
SUB FRAME RUSTED OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537897August 29, 2013
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 97,000....UPDATED 10-21-13 *BF THE CONSUMER STATED THE BATTERY WENT DEAD. WHEN THE BATTERY WAS REPLACED, THE AIR BAG LIGHT ILLUMINATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535983August 18, 2013
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
OCTOBER 31, 2012; THE CHRYSLER DEALER SERVICE DEPARTMENT NOTED THE OWNER THAT THE ENGINE SUBFRAME (ENGINE CRADLE) HAD RUSTED THROUGH AND ADVISED THE OWNER THAT THIS COULD CAUSE A SERIOUS DAMAGE TO THE VEHICLE AND POSSIBLE INJURY OR DEATH DUE TO LOSS OF VEHICLE CONTROL. THE VEHICLE WAS PURCHASED NEW AT THIS DEALERSHIP, REGISTERED, SERVICED, AND DRIVEN IN THE CHRYSLER DESIGNATED "SALT BELT" STATE OF OHIO FOR ITS ENTIRE SERVICE LIFE (STILL IN SERVICE, STILL IN OHIO, STILL OWNED BY THE ORIGINAL OWNER). APPARENTLY THERE WAS A CHRYSLER CUSTOMER SATISFACTION CAMPAIGN LETTER IN NOV. 2010 THAT WENT OUT TO VEHICLE OWNERS IN THIS AREA FOR THIS YEAR-MODEL VEHICLE, REGARDING THIS POTENTIAL CONDITION. HOWEVER, THIS OWNER WAS NOT NOTIFIED. WHEN THIS LETTER WAS ISSUED, THE VEHICLE WOULD HAVE BEEN INSIDE THE 10 YEAR/150,000 MILE SERVICE WINDOW AND QUALIFIED UNDER THE EXTENDED CHRYSLER WARRANTY. FORTUNATELY, NO CATASTROPHIC FAILURE OCCURRED BEFORE THIS CONDITION WAS CORRECTED. THE CHRYSLER DEALER MADE AN OFFER TO REPAIR THE VEHICLE FOR $798, WHICH WAS ACCEPTED AND THE VEHICLE MADE ROADWORTHY ONCE AGAIN. CHRYSLER SHOULD REIMBURSE THE OWNER FOR THE REPAIR CHARGES SINCE NO NOTIFICATION WAS EVER RECEIVED BY THE OWNER REGARDING THE WARRANTY EXTENSION, THE RISK IF NOT REPAIRED, OR THE PROCEDURES NECESSARY TO MITIGATE THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535296August 14, 2013
STRUCTURE:BODY, POWER TRAIN, ENGINE
2004 PACIFICA HAS A CLICKING NOISE AND HAD IT CHECKED OUT AND IT IS THE CRADLE ASSEMBLY& REAR ENGINE MOUNT IS BAD. IT IS RUSTED AND CRACKED. ALSO HAS ALOT OF SUSPENSION ISSUES. ENGINE GETTING READY TO FALL OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534759August 11, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THE ENGINE CRADLE OR SUBFRAME HAS RUSTED THROUGH ON THE RIGHT SIDE. I WAS TOLD THE CONDITION THE SUBFRAME IS IN MY VEHICLE IS UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526234July 22, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THE ENGINE CRADLE WAS RUSTED AND PREVENTED THE VEHICLE FROM BEING ALIGNED PROPERLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 107,748.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525216July 16, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO A MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC COULD NOT DETERMINE ANY DEFECT CODES FROM THE DIAGNOSTIC TEST. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. NUMBER: 04V113000 (POWER TRAIN) AND CALLED THE MANUFACTURER. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525267July 16, 2013
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
ADDING TO PREVIOUS COMPLAINT. I FIND THERE IS AN INTERNAL RECALL GRANTED TO ONLY A FEW. I AM OVER THE MILEAGE DUE TO MECHANIC'S FAILURE TO DIAGNOSE THE PROBLEM. TOOK FOR A SECOND OPINION, WAS TOLD THAT THE CAR IS UNSAFE AND THAT THE CORROSION WAS OBVIOUSLY THERE FOR SOME TIME. CAR IS DANGEROUS THAT ENGINE CAN FALL OUT AT ANYTIME. DID CALL CHRYSLER AND THEY MADE NO MENTION OF RECALL LETTER OR BULLETINS RELEASED ON THIS PROBLEM. BASICALLY SAID SOL THAT THERE IS NO RECALL. THERE ARE HOW MANY PACIFICAS ON THE ROADS WITH DRIVERS UNAWARE THAT THEIR VEHICLE IS A DEATH TRAP TO THEMSELVES AND OTHERS ON THE ROADS. THERE SHOULD BE A RECALL ISSUED IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524961July 15, 2013
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
I WAS HAVING PACIFICA SERVICED AT GOODYEAR STORE IN NEWPORT, KY PRIOR TO DRIVING TO FLORIDA. MECHANIC CALLED ME TO SERVICE AREA TO SEE SERIOUS RUST THROUGH ON FRONT FRAME RAILS AND ENGINE CRADLE. HE SAID "DO NOT DRIVE THE CAR TO FLORIDA. THE ENGINE COULD DROP IF FRAME BREAKS". I IMMEDIATELY WENT TO WYLER CHRYSLER AND HAD THE RUSTED FRAME REPLACED. I LATER FOUND THAT CHRYSLER HAD EXTENDED THEIR WARRANTY TO SPECIFICALLY COVER THIS PROBLEM. I DID FILE A CLAIM WITH CHRYSLER AND THEY DID REIMBURSE ME 80% OF THE REPAIR COST. I AM NOW SEEING, ON EDMUNDS.COM CHAT SITE THAT THERE ARE MANY MORE OWNERS HAVING THIS SAME RUST OUT PROBLEMS WITH THEIR PACIFICAS. A RUSTED FRAME BREAKING AT HIGHWAY SPEEDS COULD BE DISASTROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524212July 10, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THE FRONT ENGINE CRADLE WAS CORRODED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523944July 9, 2013
ENGINE AND ENGINE COOLING, STRUCTURE
MY 2004 PACIFICA WITH A RUSTED THROUGH ENGINE CRADLE. THERE IS A SERVICE MEMO, CSC-10045080-7364, PERTAINING TO AN EXTENDED WARRANTY FOR THIS PART. CHRYSLER TELLS ME THAT IT DOESN'T APPLY IN MY CASE SINCE THE BUILD DATE OF MY VEHICLE PRECEDES THE BUILD DATES COVERED BY THE EXTENDED WARRANTY. I ONLY HAVE 85,000 MILES ON THE CAR AND THE SUBFRAME IS RUSTED THROUGH. IT SEEMS TO ME THAT EXTENDING THE EXTENDED WARRANTY BUILD DATE RANGE IS CALLED FOR. CERTAINLY THE FRAME OF AN AUTOMOBILE SHOULD LAST MORE THAN 87,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523650July 8, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DECREASING SPEED THERE WAS A LOUD BANGING SOUND IN THE VEHICLE AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THE MOTOR MOUNTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523468July 6, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THE CHASSIS IS STARTING TO ROT OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523284July 5, 2013
SUSPENSION, STEERING, ELECTRICAL SYSTEM, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
I BOUGHT THIS 2004 PACIFICA FROM A DEALER ABOUT A MONTH AGO. TOOK IT TO THE SHOP TO GET MY SHOCKS LOOKED AT AND THEY TOLD ME THEY WOULDN'T DO ANY WORK ON IT BECAUSE THE SUB FRAME WAS ROTTED SO BADLY THEY ADVISED ME NOT TO DRIVE OR PUT ANY MONEY INTO THE VEHICLE BECAUSE IT IS A SAFETY ISSUE. ALSO THERE IS CLICKING COMING FROM THE STEERING WHEEL WHEN YOU TURN LEFT OR RIGHT. AND ALSO A WEEK AFTER I PURCHASED THE VEHICLE THE BLOWER MOTOR RESISTER IS BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523372July 5, 2013
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
FOUR MONTHS AFTER REPLACING A REAR MOTOR MOUNT. IT FAILED AGAIN. THIS TIME IT CAUSE THE OTHER TWO MOTOR MOUNTS TO FAIL WHICH MELTED WIRES LEADING TO THE FAILURE OF THE CAR'S POWER CONTROL MODULE. THIS RESULTED IN A LOSS OF SPEEDOMETER, OTHER ELECTRICAL FUNCTIONS, AND THE LOSS OF THREE IGNITION COILS. IT WAS BROUGHT TO A DEALER WHO FIXED THE PCM, AND LATER DISCOVERED THAT ALL MOTOR MOUNTS NEED REPLACING. HE HAD NO EXPLANATION WHY A MOTOR MOUNT WOULD HAVE FAILED FOUR MONTHS AFTER THEY WERE INSPECTED TO BE SAFE, AND WHEN ONE WAS BRAND NEW. THE COST REQUESTED BY THE DEALER FOR REPAIR TOTALS MORE THAN $2,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522136June 27, 2013
ENGINE
CHRYSLER IS VERY WELL AWARE THE FRONT ENGINE CRADLE IN THE 2004-2005 PACIFICA'S ARE BAD AND ARE UNWILLING TO FIX MINE. THEY ARE STATING IT IS ONLY VEHICLE'S MADE AFTER 2/23/2004 AND BETWEEN 3/31/2004 AND MINE WAS MADE 10/9/2003. THERE ARE MANY COMPLAINTS FOR THIS SPECIFIC ISSUE. MY FRONT ENGINE CRADLE IS RUSTING AND I FEEL THAT BECAUSE IT IS AT THE FAULT OF CHRYSLER THEY SHOULD FIX THIS PROBLEM. I AM ALSO PLACING A CALL WITH THE ATTORNEY GENERAL. THIS IS A SAFETY ISSUE THAT CHRYSLER NEEDS TO FIX FOR ALL THOSE INDIVIDUALS THAT HAVE THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521670June 25, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SMOKE EMERGED FROM THE HOOD AND THE VEHICLE ENGINE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURY. THE FIRE WAS CALLED TO EXTINGUISH THE FIRE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10521368June 24, 2013
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
DEALER SERVICE DEPARTMENT CLAIMED THAT THE SUBFRAME IS ROTTING AND NEEDS REPLACEMENT (@$1890 + TAX). THIS PROBLEM HAS BEEN REPORTED BY CONSUMERS NUMEROUS TIMES. CHRYSLER WILL COVER THE COSTS FOR SOME CARS -- THOSE BUILT IN WINDSOR, ONTARIO FROM 2/23/2004 THROUGH 3/31/2004, BUT MY VEHICLE WAS BUILT IN WINDSOR ON 6/2/2003 AND SO IS NOT COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521407June 24, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT SHE TOOK HER VEHICLE TO A MECHANIC FOR A TUNE UP AND SHE WAS ADVISED THAT THE ENGINES SUB FRAME CORRODED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND CONFIRMED THAT THERE WERE NO RELATED RECALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520215June 17, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE SERVICE FOR ROUTINE MAINTENANCE, THE MECHANIC ADVISED THAT THE FRONT ENGINE CRADLE WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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