Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10559837January 14, 2014
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE, ENGINE AND ENGINE COOLING
ENGINE CRADLE IS RUSTING OUT FROM INSIDE FRAME OUT,POPPING LARGE HOLES IN THE FRAME. HAD TO REPLACE.CHRYSLER WON'T HELP AT ALL WITH PARTS OR COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559958January 14, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC DISCOVERED THE ENGINE CRADLE WAS RUSTED AND CORRODED. THE CONTACT NOTIFIED THE DEALER OF THE DEFECT BUT THE VEHICLE WAS NOT REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE DEFECT BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559648January 13, 2014
ENGINE
BOUGHT THIS VEHICLE USED, 11 MONTHS AGO AND HAVE HAD IT SERVICED REGULARLY. RECENTLY IT STARTED HESITATING AND SHUTTING OFF AT RANDOM, USUALLY AT LOWER SPEEDS, BUT RECENTLY AT HIGHER SPEEDS TOO, MECHANIC COULD FIND NOTHING. HAD TO HAVE IT TOWED TO LOCAL GARAGE AFTER EXTREME COLD SNAP BECAUSE IT WOULDN'T START. IT HAD BEEN FLOODED. HAD OIL CHANGED AND PLUGS CHANGED, AND MECHANIC FOUND THE ENGINE CRADLE CORROSION, AS MANY OTHER HAVE REPORTED. JUST A MATTER OF TIME BEFORE IT IS UNSAFE TO DRIVE, AND THE HESITATING CONTINUES. I HAVE CONTACTED CHRYSLER 3 TIMES ON THIS, AND THEY CONTINUE TO TELL ME THAT MY CAR IS WAY OVER THE MILEAGE AND NOT WITHIN THE EXTENDED WARRANTY TIME FRAME. IT IS OBVIOUSLY A DESIGN FLAW, AND THE PARTS MADE WITH INFERIOR MATERIALS. PLEASE ISSUE A RECALL TO INCLUDE ALL PACIFICAS AND MAKE CHRYSLER TAKE RESPONSIBILITY FOR THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559456January 11, 2014
SUSPENSION, POWER TRAIN, STEERING
THE ENGINE CRADLE CROSS MEMBER OF MY VEHICLE IS ROTTING TO THE POINT THAT I CAN NO LONGER HAVE THE CAR SAFETY INSPECTED IN PA. THERE IS A SERVICE NOTE FOR A SMALL WINDOW OF PACIFICAS INCLUDED ON A WARRANTY FOR THE SAME PROBLEM, BUT ONLY FOR THE CARS BUILT WITHIN A CERTAIN DATE. CHRYSLER IS AWARE OF THE PROBLEM, BUT WILL DO NOTHING TO CORRECT IT. THE CRADLE INCORPORATES THE ENGINE MOUNTS, LOWER CONTROL ARMS, AND STEERING. IF IT IS NOT REPLACED, AND BRAKES WHILE DRIVING, THERE WILL BE A COMPLETE LOSS OF CONTROL OF THE VEHICLE. I KNOW THAT MY VEHICLE IS NOT THE ONLY ONE WITH SUCH A SERIOUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559368January 10, 2014
SUSPENSION, ENGINE
ON JANUARY 28, 2013 I HAD MY VEHICLE CHECKED FOR WARRANTY REPAIRS. AT THAT TIME I WAS ADVISED THAT THE FRONT AND REAR ENGINE MOUNTS WERE BAD ALONG WITH STRUTS. ALSO AT THAT TIME I WAS CALLED BACK TO THE SERVICE AREA BY MECHANIC. HE PROCEEDED TO SHOW ME THAT THE ENGINE CRADLE WAS RUSTING OUT AND SHOWED ME VARIOUS PLACES WHERE IT HAD IN FACT RUSTED THROUGH. I WAS TOLD THAT THIS IS A MAJOR SAFETY CONCERN. I WAS GIVEN A QUOTE OF $1612.05 TO REPAIR THIS. DUE TO LIMITED FINANCES I HAVE ONLY BEEN ABLE TO HAVE THE WARRANTY WORK REPAIRED. AT THE TIME I BELIEVED THIS TO BE AN ISOLATED INCIDENT. I HAVE RESEARCHED SEVERAL OTHER PROBLEMS WITH THIS VEHICLE AND HAVE REALIZED THAT THIS IS NOT AN ISOLATED INCIDENT. I CONTACTED CHRYSLER ABOUT AN EXTENDED WARRANTY FOR THIS PROBLEM AND WAS INFORMED THAT THE WARRANTY ONLY COVERED THOSE BUILT BETWEEN FEBRUARY AND MARCH OF 2004. MY VEHICLE HAS A BUILD DATE OF JANUARY 22, 2004. I BELIEVE THIS SHOULD BE LOOKED INTO MORE CLOSELY AT ALL THOSE BUILT IN 2004. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558758January 7, 2014
ENGINE AND ENGINE COOLING, STRUCTURE
MY 2004 CHRYLSER PACIFICA WAS PURCHASED NEW IN AUG 2003. I BROUGHT THE CAR IN FOR AN OIL CHANGE AT DEALERSHIP. DEALER CONTACTS ME TO HAVE ME SEE THE CAR WHILE ON A LIFT SO THAT I MAY VIEW THE EXTENSIVE ROT OF THE ENGINE CRADLE. THE UNDERSIDE OF THE VEHICLE IS TOTALLY FINE AS FAR AS RUST EXCEPT THE CRADLE THAT IS FULL OF HOLES. COST TO FIX $2400. CONTACTED REPRESENTATIVE AT CHRYSLER - TWO REPRESENTATIVES STATED THAT ALTHOUGH THERE WAS A BULLETIN SENT OUT TO EXTEND WARRANTIES ON SOME 2003 AND 2004 PACIFICAS, MINE IS NOT ONE OF THOSE INCLUDED AND SINCE IT WAS AN EXTENSION OF WARRANTY UP TO 10 YEARS, IT WOULD NOT BE CONSIDERED UNDER THAT EXTENSION ANYWAY. CLEARLY THIS IS A DEFECTIVE PART. CHRYSLER KNOWS THIS AS EVIDENCED BY THE EXTENSION TO FIX THESE IN THE FIRST PLACE. A CLEAR SAFETY CONCERN AS THE ENGINE IS NOT SECURED. THIS SHOULD BE A RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557919December 31, 2013
ENGINE AND ENGINE COOLING, STRUCTURE:BODY
ON A SERVICE DATE I WAS NOTIFIED THAT MY ENGINE CRADLE FRAME HAD DETERIORATED SO BAD THAT FAILURE FROM THE FRAME WAS IMMINENT. THE MECHANIC STATED THAT RUST WAS UNUSUAL FOR SUCH A EARLY MODEL VEHICLE. I CONTACTED CHRYSLER AFTER DOING SOME RESEARCH THAT THERE IS AN ACTIVE RECALL ON 2004-05 CHRYSLER PACIFICA FOR ENGINE CRADLE FAILURE. I WENT TO MY NEAREST CHRYSLER DEALER AND WAS TOLD MY CAR VIN NUMBER DIDN'T SHOW ANY RECALLS. I LATER CONTACTED CHRYSLER'S HEADQUARTERS AND WAS TOLD THAT MY VEHICLE DIDN'T MATCH THE CRITERIA BECAUSE IT WAS MANUFACTURED IN MARCH OF 2003. I STATED BUT I PURCHASED A 2004 AND MY TITLE STATES 2004. THEY SIMPLY HAVE A PROBLEM WITH THESE ENGINE CRADLES AND FOUND A WAY NOT TO REPAIR MINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556123December 15, 2013
TIRES, TIRES:TREAD/BELT
BOUGHT 4 MICHELIN LATITUDE TOUR HP TIRES IN OCT 2011 FOR OUR 2004 CHRYSLER PACIFICA AWD. THE CAR CAME WITH MICHELIN TIRES WITHOUT ANY PROBLEMS. SO WE WANTED THE SAME TYPE TIRE FOR REPLACEMENTS. TIRE ID # B9H2XKWX1910-----1 TIRE DOT # B9H2XKWX1911-----2 TIRES # B9H2WKWX2211----1 TIRE SIZE 235/65ZR17 PART # 33809 55,000 MILE WARRANTY TIRES WERE ROTATED EVERY 3,000 MILES AFTER THE JULY 2013 TIRE ROTATION THE TIRES BEGAN A WOOP WOOP SOUND AT ALL SPEEDS. SOUND VERY NOTICEABLE. TIRES AGAIN ROTATED AND REBALANCED(WITH NO CHANGE) 2 MONTHS LATER AND THEY STILL HAVE THIS SOUND. HAVE HAD THE CAR BACK TO THE TIRE DEALER SEVERAL TIMES FOR MORE ROTATIONS AND BALANCING( NO CHANGE NEEDED) WITH OUT ANY RESOLUTION TO THE PROBLEM. TIRES ARE STILL ON THE CAR WITH ONLY11,000 MILES ON THE TIRES SINCE PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555217December 8, 2013
STRUCTURE, ENGINE AND ENGINE COOLING
I AM THE ORIGINAL OWNER OF THIS 2004 PACIFICA. THE FRONT ENGINE CRADLE IS CORRODED SEVERELY WITH THE WELDED SEAM HAVING AREAS OF SEPARATION AS WELL AS RUST THROUGH HOLES IN SEVERAL AREAS. CHRYSLER HAD A RECALL FOR A NARROW BAND OF VEHICLES MANUFACTURED BETWEEN FEB. 23, 2004 AND MARCH 31,2004. MY VEHICLE WAS MANUFACTURED JAN. 12, 2004 BEFORE THE WINDOW OF THE RECALL. FAILURE OF THE CRADLE COULD RESULT IN THE ENGINE DROPPING FROM THE CAR CAUSING A SEVERE SAFETY ISSUE. IT APPEARS CHRYSLER RESPONDED WITH A TOKEN RECALL THAT DOES NOT ENCOMPASS ALL VEHICLES EFFECTED. I HAVE MADE THREE ATTEMPTS TO HAVE CHRYSLER CORRECT THIS PROBLEM, OR OFFER SOME PARTIAL COMPENSATION WITH NO SUCCESS. I VIEW THIS AS A SEVERE SAFETY RISK WHERE CHRYSLER HAS A KNOWN PROBLEM THAT THEY ARE FAILING TO ADDRESS ADEQUATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555230December 8, 2013
ENGINE
CAR WILL START OK MOST OF THE TIME. SEEMS LIKE WHEN I DRIVE ACROSS TOWN AND SHUT IT OFF THOUGH, IT WILL NOT START BACK UP. ONLY CLICKS AT THE RELAY. I'VE HAD THIS CAR TOWED 3 TIMES FOR LEAVING ME STRANDED. I HAVE FOUND SOMETIMES IF I WAIT 30 MINUTES AND TRY AGAIN IT WILL SOMETIMES START. THIS CAR HAS BEEN A NIGHTMARE. I DO NOT RECOMMEND A PACIFICA TO ANYONE, AND I WILL NEVER DRIVE ANOTHER CHRYSLER OR AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554970December 5, 2013
FUEL SYSTEM, GASOLINE
I PURCHASED A PRE OWNED 2004 CHRYSLER PACIFICA ON NOVEMBER 23, 2013. ON DECEMBER 5, 2013 I STARTED UP MY CAR AND BEFORE I COULD PULL OFF MY GAS HANDLE STARTED GOING UP AND DOWN REALLY FAST, THE GAS PUMP SYMBOL WAS BLINKING ON AND OFF AND IT WAS CHIMING AS WELL. I HAD A HALF A TANK OF GAS. I SAT THERE AND COUNTED A TOTAL OF 3-4 TIMES OF THIS HANDLE GOING UP AND DOWN. IT ALSO DID IT ON DECEMBER 4, 2013 WHEN I STARTED UP CAR, I HAD WELL OVER A HALF A TANK OF GAS. I HAVE A ONE YEAR WARRANTY SO I GOOGLED THIS AND READ STORIES OF ALOT OF PEOPLE HAVING THIS ISSUE AND SAW A LINK TO THIS SITE TO FILE A COMPLAINT. I AM WONDERING IS IT THE SENDING UNIT, MODULE OR TANKS..WELL THAT IS WHAT I HAVE BEEN READING. I HATE TO HAVE TO TAKE IT IN AND HAVE THE PROBLEM NOT SOLVED ON STRANDED SOMEWHERE WITH MY CHILDREN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553680November 25, 2013
STEERING
I NOTICED SOME DIFFICULTY WITH STEERING. I PURCHASED AND USED SOME POWER STEERING FLUID. THIS DID NOT MAKE A DIFFERENCE. I WAS DRIVING ON MY OWN STREET WHEN THE STEERING COMPLETELY STOPPED WORKING. I WAS ABLE TO GET THE CAR INTO MY YARD. WHEN I HAD THE CAR LOOKED AT I WAS INFORMED THAT THE CRADLE THAT HOLDS THE ENGINE WAS COMPLETELY RUSTED AND THE ENGINE IS FALLING AND THAT IS WHAT DAMAGED THE STEERING. I HAVE BEEN INFORMED THAT THIS WILL COST MORE THAN 3000 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553018November 20, 2013
STRUCTURE, SUSPENSION, ENGINE
2004 CHRYSLER PACIFICA ENGINE CRADLE RUSTED OUT UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552846November 19, 2013
SUSPENSION, STRUCTURE:BODY
CONTROL ARM FAILURE DUE TO SEVERE RUST PROBLEM WITH THE ENGINE CRADLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552167November 13, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
YET ANOTHER 2004 CHRYSLER PACIFICA WITH A SUB FRAME CRADLE ASSEMBLY THAT IS COMPLETELY RUSTING OUT. THE VEHICLE HAS BEEN DEEMED VERY DANGEROUS UNSAFE TO DRIVE. I HAVE THREE KIDS UNDER SEVEN, SO I AM GLAD I WAS ABLE TO FIND THE PROBLEM BEFORE A LIFE-CHANGING CATASTROPHE. VERY DISAPPOINTED IN CHRYSLER. GIVEN THAT CHRYSLER HAS PUT SUCH NARROW PARAMETERS ON THE RECALL, THIS CAR IS NOT WITHIN THEIR GUIDELINES OF THE RECALL. THIS WILL BE THE LAST CHRYSLER PURCHASE EVER. I HAD NUMEROUS RELIABILITY ISSUES WITH A JEEP CHEROKEE AND GRAND CHEROKEE TOO. MY WORD WILL SPREAD TO AVOID CHRYSLER ALTOGETHER, ANYTIME AND EVERY TIME CARTALK COMES UP IN CONVERSATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551916November 12, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE AT AN INDEPENDENT MECHANIC FOR UNRELATED REPAIRS, HE WAS INFORMED THAT THE ENGINE CRADLE WAS CORRODED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551925November 12, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ENGINE CRADLE AND THE ROCKER PANEL WAS COMPLETELY CORRODED. THE CONTACT ALSO MENTIONED THAT THE ENGINE COULD FALL AT ANYTIME AND THE VEHICLE COULD NOT BE DRIVEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE ENTIRE ENGINE CRADLE AND THE ROCKER PANEL ON BOTH THE DRIVER AND PASSENGER'S SIDES WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 114,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551911November 12, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
DEALER DISCOVERED RUSTED FRONT SUB FRAME WHILE PERFORMING INSPECTION. THERE IS VERY LITTLE OTHER CORROSION IN THAT AREA OF THE VEHICLE, SO IT MAY BE A DESIGN FLAW. I HAVE SEEN SIMILAR COMPLAINTS ON AUTOMOTIVE FORUMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551495November 8, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT SHE TOOK THE VEHICLE TO THE DEALER FOR AN OIL CHANGE WHEN THE MECHANIC INFORMED HER THAT THE ENGINE CRADLE WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,008.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550810November 4, 2013
SUSPENSION
ON SATURDAY 11/2/2013 I TOOK MY 2004 CHRYSLER PACIFICA IN FOR AN OIL CHANGE, I WAS ASKED BY THE MANAGER TO COME DOWN INTO THE OIL CHANGE BAY TO LOOK AT THE PASSENGER SIDE FRAME OF MY VEHICLE. HE SHOWED ME WHERE THE FRAME WAS RUSTED AND ROTTEN THROUGH, HE SAID THE TOP OF THE FRAME LOOKED OK FROM WHAT HE COULD SEE; HOWEVER, THE FRAME COULD BUCKLE AT ANY TIME, A HUGE SAFETY CONCERN. I ASKED ABOUT THE DRIVER'S SIDE, HE SHOWED IT TO ME AND SAID IT WAS FINE, SOLID AND VERY MINIMAL RUST. BEING CONCERNED I BEGAN DOING RESEARCH AND FOUND OUT THERE ARE MULTIPLE INSTANCES LISTED AND REPORTED TO NHTSA AND CHRYSLER. I CALLED A LOCAL DEALERSHIP AND THEY VERIFIED ISSUES WITH THE CRADLE RUSTING OUT AND BECOMING UNSAFE AND CHRYSLER DID EXTEND THE WARRANTY TO 10 YEARS 150K MILES FOR CERTAIN BUILD DATES BETWEEN MARCH 04 AND APRIL 04, REALLY! MY VEHICLE BUILD DATE WAS 10/03 AND OBVIOUSLY SHOULD HAVE BEEN INVOLVED. I WAS TOLD THERE WAS NOTHING THEY COULD DO AND IT WOULD COST ME MINIMUM 2500 DOLLARS TO REPAIR. I ALSO CALLED CHRYSLER AND THEY VERIFIED ONLY CERTAIN VEHICLES WERE INVOLVED IN THIS EXTENDED WARRANTY PROGRAM. THIS IS VERY CONCERNING AS THERE ARE MULTIPLE INSTANCES POSTED OUT HERE AND CHRYSLER WILL NOT TAKE OWNERSHIP OF THEIR ISSUES. I ONLY HOPE THE NHTSA CAN HELP RESOLVE THESE ISSUES FOR THE CONSUMERS WHO HAVE PURCHASED THESE VEHICLES AND CHRYSLER NOW TURNS THEIR BACK TO ALL OF US. PLEASE HELP US BEFORE INNOCENT PEOPLE WHO MAY NOT EVEN KNOW ABOUT THIS MAY BE HURT OR WORSE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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