Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10567507March 5, 2014
STRUCTURE:BODY
WAS WARNED THAT ENTIRE FRAME US ROTTED TO A POINT WHERE IT WILL BE UNSAFE TO DRIVE WITHIN THE NEXT FEW MONTHS. I HAVE AN 04 PACIFICA WITH 165,000 MILES ON IT TO DATE. I WAS WARNED ABOUT 5K MILES AGO BUT HE WASN'T AS CONCERNED NOW THAT THEY SEE HOW FAST IT IS WEAKENING. SAD... I WAS SO HAPPY WITH MY CAR FOR THE PAST 10 YEARS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566950March 4, 2014
SEATS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE AND THE BRAKE PEDAL BECAME JAMMED. THE CONTACT APPLIED EXCESSIVE FORCE TO THE ACCELERATOR PEDAL BEFORE IT BECAME DISLODGED. ADDITIONALLY, THE CONTACT WAS UNABLE TO ADJUST THE FRONT DRIVER'S SEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566811March 3, 2014
ENGINE
ON THURSDAY, JANUARY 30TH, MY 2004 CHRYSLER PACIFICA WAS TAKEN TO JACK WILLIAMS TIRE AND AUTO SERVICE CENTER IN CAMP HILL, PA BECAUSE OF A DRIVABILITY VIBRATION AND/OR SHAKE. THE MECHANIC CALLED AND SAID, YOU WERE LUCKY TO GET THE VEHICLE HERE IN ONE PIECE; THE ENGINE CRADLE IS SO BADLY CORRODED THAT YOU ARE LUCKY THAT THE ENGINE DID NOT DROP OUT OF THE VEHICLE. HE WOULD NOT RELEASE THE VEHICLE UNTIL THE ENGINE CRADLE WAS REPLACED BECAUSE OF THIS SEVERE SAFETY ISSUE. ON SATURDAY, FEBRUARY 1, 2014, I DID SOME RESEARCH ONLY TO FIND THAT THIS IS NOT NEWS TO THE CHRYSLER GROUP LLC . . . . IN A LETTER DATED NOVEMBER 9, 2010, CHRYSLER GROUP LLC STATES THIS IS AN ISSUE WITH SOME VEHICLES, ESPECIALLY THOSE DRIVEN IN AREAS OF HIGH SALT USAGE ON ROADWAYS. THE LETTER INFORMS OWNERS THAT THE WARRANTY PERIOD FOR THE FRONT ENGINE CRADLE (OF CHRYSLER PACIFICA MODEL YEARS 2004 THRU 2005) HAS BEEN EXTENDED TO 10 YEARS OR 150,000 MILES WHICHEVER OCCURS FIRST. I DID EMAIL CHRYSLER GROUP LLC CUSTOMER ASSISTANCE ABOUT MY SITUATION AND MY REQUEST FOR REIMBURSEMENT AND THE RESPONSE I RECEIVED WAS: THE VEHICLE HAS EXCEEDED THE TIME AND/OR MILEAGE LIMITATIONS OF THE WARRANTY. SINCE MY VEHICLE IS 2004 AND UNDER 150,000 MILES I SENT A LETTER TO THEM ASKING THEM TO PLEASE REVIEW THEIR DECISION AND IN A LETTER DATED 2/21/2014 I RECEIVED A LETTER WITH ONE SENTENCE STATING "AFTER THOROUGHLY REVIEWING YOUR REQUEST AND OUR FILES ON THIS MATTER, WE RESPECTFULLY CONCUR WITH OUR PREVIOUS DECISION." THIS IS AN EXTREME SAFETY ISSUE. THE MECHANIC SAID THAT OUR ENGINE COULD HAVE DROPPED OUT WHILE WE WERE DRIVING AND I HAVE 3 CHILDREN - - I WOULD HATE TO EVEN THINK ABOUT WHAT WOULD OR COULD HAVE HAPPENED IF THAT WOULD HAVE HAPPENED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565697February 24, 2014
ENGINE
I HAVE A MAJOR CORROSION PROBLEM ON THE RIGHT SIDE OF THE ENGINE CRADLE. I COMPLAINED OF A NOISE COMING FROM THAT SIDE AND ASKED MY MECHANIC TO TAKE A LOOK AS HE WAS FIXING A TIRE. WHAT HE FOUND WAS STARTLING TO SAY THE LEAST. I'M IN FEAR OF MY LIFE AND POSSIBLY OTHERS, IF THIS ENGINE WERE TO BREAK THROUGH THE REST OF THE CORROSION. HE WARNED ME NOT TO DRIVE IT AND TO GET ANOTHER CAR. I CALLED CHRYSLER TODAY FEBRUARY 24TH TO FIND OUT WHAT MY OPTIONS WERE AND WAS TOLD I'M OUT OF WARRANTY AND TO GO TO THE LOCAL CHRYSLER DEALER FOR ASSISTANCE.TOMORROW I WILL GO THERE AND FIND OUT WHAT COULD BE DONE. THE FEELING I'M GETTING IS THE COST WILL BE IN THE THOUSANDS. MONEY I DON'T HAVE. I SEARCH THE WEB FOR INFORMATION AND FOUND THAT MANY OTHERS HAVE THE SAME PROBLEM YET CHRYSLER WON'T ISSUE A RECALL. SOME OWNERS WERE INFORMED AND SOME CHRYSLER SHARED THE EXPENSE. IF CHRYSLER WANTED TO PROTECT THE PUBLIC I WOULD THINK CHRYSLER SHOULD ISSUE A RECALL. PEOPLE'S LIVES ARE AT RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564898February 19, 2014
STRUCTURE, ENGINE AND ENGINE COOLING
MY CERTIFIED MECHANIC HAS INFORMED ME AND SHOWN ME THAT MY ENGINE CRADLE ALSO KNOW AS THE SUB-FRAME HAS SEVERE CORROSION AND IS VERY DANGEROUS! AT ANYTIME THE FRAME MAY COMPLETELY SNAP CAUSING THE ENGINE TO COLLAPSE AND OR LOSE COMPLETE CONTROL OF VEHICLE IF AN INCIDENT OCCURS WHILE DRIVING. I HAVE RESEARCHED THIS ISSUE AND FOUND THAT THIS IS A VERY COMMON PROBLEM FOR MY VEHICLE MODEL AND YEAR. SOURCES: HTTP://WWW.NBCCHICAGO.COM/INVESTIGATIONS/MINIVAN-OWNERS-WANT-CHRYSLER-TO-CONCEDE-RUST-PROBLEMS-241535881.HTML HTTP://WWW.PACIFICAWORLD.COM/FORUM/INDEX.PHP?TOPIC=2506.0 HTTP://WWW.CHANGE.ORG/PETITIONS/CHRYSLER-RECALL-ALL-PACIFICAS-FOR-ENGINE-CRADLE-CORROSION-2 HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/CHRYSLER_PACIFICA.HTML HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/COMMENT/4117762. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564976February 19, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFIC. THE CONTACT STATED THAT THE ENGINE CRADLE WAS CORRODED AND THE ENGINE HAD BECOME PARTIALLY DETACHED FROM THE ENGINE CRADLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ENGINE CRADLE WAS SEVERE CORRODED AND WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. UPDATED 3/14/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565030February 19, 2014
ENGINE AND ENGINE COOLING, STRUCTURE
ENGINE CRADLE IS RUSTED TO THE POINT IT WILL NOT SUPPORT THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565034February 19, 2014
ENGINE
WE HAD OUR 2004 CHRYSLER PACIFICA LOOKED OVER BY A MECHANIC AROUND MARCH OF 2012 BECAUSE OUR TEENAGE DAUGHTER GOT HER DRIVERS PERMIT. WE WANTED TO MAKE SURE THAT THE CAR WAS SAFE FOR HER TO DRIVE. HE LOOKED OVER THE CAR AND TOLD US THAT WE SHOULD START THINKING ABOUT REPLACING THE ENGINE CRADLE. HE SAID THAT ENGINE CRADLES IN THE CHRYSLER PACIFICA WERE KNOWN FOR CORROSION. WE CONTINUED TO DUE OUR NORMAL MAINTENANCE ON THE CAR AND AS OF TODAY WE ARE NOT ABLE TO DRIVE THE CAR UNTIL WE GET THE ENGINE CRADLE FIXED. THE CAR IS NOT SAFE TO DRIVE AND IT ONLY HAS 107,000 MILES. THIS IS VERY EXPENSIVE TO FIX. I DID RESEARCH ONLINE AND DISCOVERED THAT CHRYSLER GROUP LLC PACIFICA'S FRONT ENGINE CRADLES WARRANTY HAS BEEN EXTENDED TO 10 YEARS OR 150,000 MILES, WHICHEVER OCCURS FIRST IN 2004 - 2005 MODEL YEARS. I CALLED CHRYSLER CUSTOMER SERVICE AND READ THEM OFF MY VIN # AND THEY SAID IT WAS NOT COVERED. I ASKED WHY AND WAS TOLD RECALLS ARE BASED OFF OF VIN # NOT WHAT WAS PRINTED IN THE LETTER. I ASKED TO SPEAK TO A SUPERVISOR AND THEY WOULD NOT GIVE CONNECT ME TO ONE BUT WOULD HAVE ONE CALL ME BACK. I CALLED BACK AND FILED A COMPLAINT WITH CHRYSLER CUSTOMER SERVICE ON 2/19/14. WE WORK VERY HARD FOR OUR MONEY AND TO HAVE CHRYSLER NOT COVER OUR CAR IS UPSETTING. THIS IS A SAFETY ISSUE AND I IT IS BEING IGNORED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564190February 13, 2014
STRUCTURE, ENGINE, SUSPENSION, STEERING
MY CHRYSLER PACIFICA"S ENGINE CRADLE HAS EXTENSIVELY CORRODED WITH RUST AND HAS BECOME A DANGER TO DRIVE .THIS WAS A NATIONAL PROBLEM REPORTED ON CHICAGO TELEVISION NBC CHANNEL 5. CHRYSLER CLAIMS THAT THEY ARE INVESTIGATING..I WOULD APPRECIATE IF SOMEONE FROM YOUR ORGANIZATION CAN LOOK AT THIS CRADLE AND THE DANGER MY FAMILY HAS BEEN PUT IN. CHRYSLER ALSO CLAIMS THAT MY CAR WAS BUILT PRIOR TO THE PROBLEM METAL ON 2004/2005 . NEED FOR SOMEONE TO INSPECT THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563895February 11, 2014
STRUCTURE:BODY
VEHICLE PURCHASED FROM DEALER ON 1-13-05 WITH 16,312 MILES - WITH CARFAX HISTORY REPORT. AS OF 2-11-14 IT HAS 48,550. ALSO PURCHASED THE MAXI CARE SERVICE CONTRACT - INTENDED ON KEEPING THIS CAR FOR OVER 100,000 MILES. IT HAS BEEN GARAGE KEPT AND BABIED. NOTICED A LITTLE BUBBLED PAINT ABOUT A YEAR AGO - NOW MY REPAIR SHOP SUGGESTED THAT I TRY TO GET RID OF IT BEFORE IT GETS ANY WORSE. THERE IS ABSOLUTELY NO OTHER DAMAGE TO THE VEHICLE INSIDE OR OUT. LOOKS BRAND NEW EXCEPT FOR THE RUST DESCRIBED ABOVE .CONSIDERING WHAT I HAVE READ ONLINE I WOULD BE AFRAID TO EVEN SELL THIS VEHICLE TO ANOTHER PERSON IN FEAR OF A FATAL ACCIDENT. IS CHRYSLER GOING TO DO ANYTHING ABOUT THIS ISSUE. I HAVE TO GO OUT AND BUY ANOTHER VEHICLE 50,000 MILES PREMATURELY. WHY SHOULD I HAVE TO LOOSE ALL THIS MONEY?????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563312February 6, 2014
ENGINE, STRUCTURE
I TOOK MY CAR TO A MECHANIC FOR AN OIL CHANGE AND I WAS SHOCKED BY WHAT I'VE SEEN. THE ENGINE CRADLE IS RUSTED OUT AND IT ALSO HAS CRACKS ON IT. IT IS A REAL LIFE-THREATENING SITUATION WHERE THE STRUCTURE CAN FALL OUT AT ANY MOMENT. I COULD IMAGINE MYSELF DRIVING ON THE HIGHWAY AND BE INVOLVED IN A CAR ACCIDENT BECAUSE THIS CAR MANUFACTURER BUILDS CARS LIKE THIS. I'M SHOCKED. I HAVE A SON THAT WE DRIVE IN THIS CAR AND NOW I PREFER TO HAVE IT PARKED THAN PUT MY SON'S LIFE IN DANGER. I'VE NEVER SEEN SUCH CORROSION AND IT IS DEFINITELY A PROBLEM CHRYSLER NEEDS TO ADDRESS TO ALL CARS. IT SEEMS A LOT OF PEOPLE ARE HAVING THE SAME ISSUE EVEN IN FLORIDA SO DON'T TELL ME THAT IT'S A NORMAL SITUATION DUE TO SALT ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562182January 30, 2014
ENGINE AND ENGINE COOLING, STRUCTURE
I WAS HAVING MY VEHICLE INSPECTED AND WAS INFORMED THAT MY ENGINE CRADLE WAS RUSTING. I PURSUED THIS PROBLEM ON LINE AND FOUND OUT THAT THIS IS A RECOGNIZED PROBLEM WITH 2004 PACIFICA'S AND THAT CHRYSLER HAS OFFERED AN EXTENDED WARRANTY DUE TO MANUFACTURES DEFECT. HOWEVER THERE IS ONLY A ONE MONTH PERIOD (IN-SERVICE DATE) THAT APPLIES TO THE WARRANTY. IT IS APPARENT THAT THIS IS A COMMON SAFETY PROBLEM THAT COULD RESULT IN SERIOUS INJURY AND CHRYSLER NOT ONLY MADE NO ATTEMPT TO CONTACT BUYERS, BUT ALSO FAILS TO ACCEPT RESPONSIBILITY FOR THE MANUFACTURES DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562138January 29, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DISCOVERED THAT THE ENGINE CRADLE WAS CORRODED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE DEFECT BUT NO SOLUTION WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561326January 24, 2014
ENGINE
ENGINE CRADLE IS ROTTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561388January 24, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
EXTENSIVE RUST FORMATION ON ALL SUSPENSION COMPONENTS AND IN PARTICULAR THE ENGINE CRADLE. ON THE ENGINE CRADLE, RUST IS MOST PROMINENT ON THE WELD SEAMS AND THE LOWER PORTIONS WHERE MOISTURE PROBABLY IS POOLING ON THE INSIDE AND PENETRATING WHAT MUST BE UNUSUALLY POROUS AND/OR UNTREATED METAL. I AM THE ORIGINAL OWNER AND I NOTICED A RUST COLOR ON THE VARIOUS SUSPENSION PARTS EARLY IN THE OWNERSHIP. I MENTIONED THIS COLORATION TO THE DEALER AND THEY EXPLAINED IT AS A CLAY COMPOUND SPRAY THAT IS APPLIED AT THE FACTORY TO PROTECT UNDERCARRIAGE FROM CORROSION DURING SHIPPING. AT THE TIME, I ACCEPTED THIS EXPLANATION AT FACE VALUE BUT IN HINDSIGHT IT PROBABLY WAS PREMATURE RUST. I CAN'T FIND ANY INFORMATION ON THE INTERNET THAT SUGGESTS SPRAYING CLAY IS ACTUALLY A REAL PRACTICE. FURTHERMORE, THE CAR WAS MANUFACTURED IN CANADA. NOT MUCH RUST CONCERNS BETWEEN CANADA AND THE US. SOMEWHAT PLAUSIBLE IF SHIPPING OVERSEAS. UNLESS SOMEONE INFORMS ME OTHERWISE ON THIS CLAY SPRAYING , I THINK I WAS DUPED. AT FIRST THIS RUST WAS JUST AN ANNOYING COSMETIC BLEMISH BUT IT HAS PROGRESSED TO THE POINT WHERE I AM CONCERNED ABOUT SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561169January 23, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC DISCOVERED THE ENGINE CRADLE WAS RUSTED AND CORRODED. THE CONTACT NOTIFIED THE DEALER OF THE DEFECT BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,000 AND THE CURRENT MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561192January 23, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE SUB-FRAME WAS COMPLETELY CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO VERIFIED THE FAILURE AND STATED THAT IT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559779January 14, 2014
SUSPENSION, STEERING, ENGINE AND ENGINE COOLING, STRUCTURE
THE ENGINE CRADLE CROSS MEMBER OF MY VEHICLE HAS ROTTED TO THE POINT THAT THE CAR IS UNSAFE TO DRIVE. THERE IS A SERVICE NOTE FOR A SMALL WINDOW OF PACIFICAS INCLUDED ON A WARRANTY FOR THE SAME PROBLEM, BUT ONLY FOR THE CARS BUILT WITHIN A CERTAIN DATE. CHRYSLER IS AWARE OF THE PROBLEM, BUT WILL DO NOTHING TO CORRECT IT. THE CRADLE INCORPORATES THE ENGINE MOUNTS, LOWER CONTROL ARMS, AND STEERING. IF IT IS NOT REPLACED, AND BREAKS WHILE DRIVING, THERE WILL BE A COMPLETE LOSS OF CONTROL OF THE VEHICLE. I KNOW THAT MY VEHICLE IS NOT THE ONLY ONE WITH SUCH A SERIOUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559828January 14, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THE SUBFRAME IS RUSTED OUT AND THE AUTO HAD ONLY 148500 MILES BEFORE WE WERE INFORMED BY MY REPAIR MAN I CALLED CHRYSLER AND THEY TOLD ME THAT IT IS NOT COVERED BUT SOME PACIFICAS ARE COVERED WHICH DOESN'T MAKE SENSE THE SUBFRAME CAUSED THE ENGINE MOUNTS TO FALL OUT AND I AM LUCKY MY 10 YEAR OLD DAUGHTER AND WIFE DIDN'T GET HURT, AFTER CHECKING THE PROBLEM OUT ONLINE I FOUND OUT THAT MANY OWNERS HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559832January 14, 2014
ENGINE, STRUCTURE
CHRYSLER SERVICE BULLETIN: 13-001-10 SERVICE BULLETIN NO.: WB-D-10-34 NHTSA ID NUMBER: 10045080 MOTOR CRADLE HAS RUSTED OUT STRUCTURALLY UNSAFE, WILL NOT PASS INSPECTION MAY CAUSE A SEVERE DANGEROUS ACCIDENT. CHRYSLER HAS EXTENDED THE WARRANTY ON 2004 CHRYSLER PACIFICAS THAT WERE PRODUCED FEBRUARY 2004 - MARCH 2004. MY CAR WAS MANUFACTURED IN MAY 2004. I HAVE THE SAME SYMPTOMS THE CARS PRODUCED ONLY 30 DAYS PRIOR! MY REPAIR NEEDS TO BE COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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