Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10645035October 16, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
WIFE AND DAUGHTER IN CAR WHEN SUBFRAME CRACKED.THIS A PROBLEM WITH THESE MODEL BUT CHRYSLER HAS DENIED TO ME THEY HAD ANY KNOWLEDGE OF THE ISSIE WHEN I CONTACTED THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644837October 15, 2014
FUEL/PROPULSION SYSTEM, AIR BAGS, UNKNOWN OR OTHER
WHEN I BOUGHT IT I DROVE IT 20 FEET TO GAS STATION. THE GAS TANK SAID I HAD HALF A TANK OF GAS. ONCE I WAS DONE I TURNED THE CAR BACK ON AND IT SAID I HAD NO GAS! I CALLED THE GUY WHO SOLD IT TO ME AND HE SAID IT JUST TAKES TIME FOR IT TO REREGISTER THAT I FILLED IT UP SO I DROVE IT BACK TO HIM TO SHOW HIM WHAT I WAS TALKING ABOUT WHEN HE GOT THERE IT SAID I HAD HALF A TANK AND HE TOLD ME TO DRIVE IT HOME I WOULD BE FINE! WELL ON THE WAY HOME IT SAID I HAD 20 MILE TILL EMPTY BUT THE LAST THING IT SHOWED ON GAS TANK WAS THAT I STILL WAS AT HALF TAKE SO I FILLED IT UP AGAIN. I TOOK THE CAR TO MY BROTHERS WHICH IS 35 MILES FROM FARGO TO HAVE HIM SEE IF HE COULD FIX THE PUMPS BUT HE COULDN'T SO I GOT BACK ON INTERSTATE GOIN 75 MPH TO GO HOME AND THE GAS LIGHT FLICKERED AND THE CAR WENT FROM 75 TO 0 IN LIKE 2 SECONDS. RESULTING IN MYSELF BASHING MY HEAD ON STEERING WHEEL AND NO AIR BAGS WENT OFF EITHER! MY HUSBAND CAME TO GET ME AND BROUGHT GAS CANS TO GET ME ENOUGH GAS TO MAKE IT TO A GAS STATION! IT TOOK US 58 MIN EXACTLY TO FILL THE TANK COMPLETELY FULL SO I COULD MAKE IT BACK HOME. SO THE NEXT DAY I CALLED BACK AND THEY EVENTUALLY HAD ME TAKE IT TO LUNDES IN FARGO TO FIX THE GAS TANK WHICH TOOK 1 MONTH ALMOST 2, SO WHEN I GOT IT BACK MULTIPLE TIMES IN BETWEEN THAT TIME IT WAS STILL HAPPENING! FINALLY THEY FIX IT EXCEPT THE FACT THAT A YEAR LATER IT'S HAPPENING ALL OVER AGAIN! WHICH WAS 5 DAYS AGO ON MY WAY TO JAMESTOWN WITH MY CHILDREN IN THE CAR! I HAVE CALLED MANY OF PLACES AND NOBODY KNOWS HOW TO FIX IT. IF I GO BACK TO LUNDES THEY SAID THEY HAD NO IDEA WHY IT WOULD HAPPEN AGAIN! AND HOW LONG IT WOULD TAKE THEM TO FIGURE IT OUT! IT WOULD HAVE HAPPENED EARLIER IF I ACTUALLY DROVE THE CAR MORE BUT EVER SINCE THE ACCIDENT WHEN I DRIVE THAT CAR I CAN'T STOP CHECKING HOW FULL THE TANK IS! SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS INTO A SERIOUS ACCIDENT WITH THAT CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643771October 10, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS BEING SERVICED, THE INDEPENDENT MECHANIC DISCOVERED THAT THE ENGINE CRADLE WAS COMPLETELY RUSTED. THE MECHANIC STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643665October 9, 2014
ENGINE AND ENGINE COOLING, STRUCTURE
HAD A VIBRATION. TOOK THE VEHICLE IN FOR INSPECTION AND THE FRONT SUBFRAME/ ENGINE CRADLE IS CORRODED AND HAS A HUGE RUST HOLE. A FRIEND OF MINE HAS ONE OF THESE. THEY GOT THEIRS INSPECTED AND THEIRS HAS AN ISSUE TOO!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643535October 9, 2014
SUSPENSION, ENGINE, STRUCTURE
THE UNDERSIDE ENGINE CRADLE SUBFRAME OF MY 2004 CHRYSLER PACIFICA IS ROTTED AND IN DANGER OF BREAKING APART. I CAN HEAR NOISE WHEN STEERING AND THE CAR HAS A VIBRATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641848October 6, 2014
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS HAVING AN OIL CHANGE PERFORMED, THE TECHNICIAN NOTICED THAT THE PASSENGER SIDE SUBFRAME STARTED TO CORRODE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640231September 30, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, ENGINE AND ENGINE COOLING
SEPT 27, 2014. 3 DAYS AGO I WAS INFORMED THAT THE UNDERSIDE (ENGINE CRDLE SUBFRAME) OF MY 2004 CHRYSLER PACIFICA WAS SERIOUSLY ROTTED. 3 MECHANICS AGREED THAT I DEFINITELY AVOID DRIVING IT ANY LONGER. NBC NEWS REPORTED THAT THIS IS A PROBLEM WITH AT LEAST 7000 PACIFICA MODELS. THE CAR HAS BARELY 105K MILES AND IS IN OTHERWISE EXCELLENT CONDITION. VIN# IS [XXX]. WHAT MAY I EXPECT IN TERMS OF ASSISTANCE FOR REPAIR COSTS? PLEASE LET ME KNOW THE DATE OF MANUFACTURE FOR THIS VIN#. NBC REPORTED THAT MODELS BUILT BETWEEN FEB 23 AND MAR 31, 2004 ARE ELIGIBLE FOR TOTAL REPAIR COST ASSISTANCE. HOWEVER, ASSISTANCE IS SUPPOSEDLY NOT LIMITED TO THESE DATES. PLEASE ADVISE AS SOON AS YOU CAN WHAT I SHOULD DO TO RESOLVE THIS. THX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639871September 29, 2014
FUEL/PROPULSION SYSTEM
WHEN THE FUEL GAUGE REACHED 1/3 FULL IT DROPPED TO EMPTY AND THE LOW FUEL LIGHT CAME ON. WE IMMEDIATELY STOPPED TO FILL UP BUT THE TANK ONLY TOOK 11 GALLONS LEAVING US TO BELIEVE THE 23 GALLON TANK WAS ABOUT HALF FULL WHEN THE LOW FUEL LIGHT CAME ON. AFTER READING THE CLAIMS LISTED HERE I AM CONCERNED THAT THIS IS A SERIOUS PROBLEM. THIS HAS HAPPENED BEFORE BUT WE THOUGHT IT TRULY WAS EMPTY BECAUSE WHEN THE TANK IS FULL THE GAUGE READS FULL. IT IS THE JUMPING TO EMPTY SO QUICKLY THAT IS THE PROBLEM. THERE DOES NOT SEEM TO BE A PROBLEM FILLING THE TANK (YET). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639529September 27, 2014
EXTERIOR LIGHTING
2004 CHRYSLER PACIFICA. BOUGHT THE CAR WITH 16000 MILES AND HAVE HAD IT 6 YEARS NOW. THE LAST 3-4 YEARS HAVE HAD PROBLEMS WITH CONSTANTLY REPLACING HEADLIGHTS AND TAIL LIGHTS, APPROXIMATELY EVERY 6 MONTHS. NOW RECENTLY, BEGINNING SEPT. 2014, THE DRIVER SIDE REAR RUNNING LIGHT WILL NOT COME ON. THE BREAK LIGHT IS FINE AND THE PARKING LIGHT IS FINE, BUT NO RUNNING LIGHT. I KNOW IT IS NOT THE BULB, BECAUSE I USED THE BULB THAT WAS WORKING ON THE RIGHT SIDE AND IT STILL DID NOT WORK. TOOK IT IN TO A LOCAL DEALER ABOUT 3 YEARS AGO AND THEY BASICALLY COULD NOT FIND ANY "PROBLEM". CHRYSLER NEEDS TO RECALL THESE CARS AND FIX THE ONGOING ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638091September 22, 2014
STRUCTURE:BODY, ENGINE AND ENGINE COOLING
HAD CAR ON HOIST NOTICE THAT THE ENGINE CRADLE/ FRAME IS RUSTED OUT, WAS ADVISE NOT SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638147September 22, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT END OF THE VEHICLE VIBRATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE ENGINE CRADLE EXHIBITED RUST CORROSION. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637863September 21, 2014
STEERING, SUSPENSION, STRUCTURE
I WAS DRIVING TODAY AND IT SEEMED THAT MY STEERING WAS EXTREMELY HARD TO TURN IF I WAS MASHING THE GAS, HARDER TO TURN TO THE RIGHT SIDE OF THE CAR. IF THE CAR IS COASTING OR I AM BREAKING THE STEERING IS EASIER TO CONTROL. I HAVE STOPPED AT MY PARENTS HOUSE ON THE WAY HOME TO RESEARCH WHAT COULD BE HAPPENING WITH MY CAR AND FOUND THIS DISTURBING NEWS. UNFORTUNATELY FOR ME, THIS IS MY ONLY SOURCE OF TRANSPORTATION AND I DON'T HAVE THE FINANCES TO JUST GET ANOTHER CAR...I'M SO FRUSTRATED RIGHT NOW AND I DON'T KNOW WHAT TO DO... THE CONSUMER STATED WHILE DRIVING, SHE HAD DIFFICULTY STEERING THE VEHICLE. SHE NOTICED WHEN ACCELERATING, THE VEHICLE WAS HARD TO STEER, BUT WHEN BRAKING OR ALLOWING THE VEHICLE TO COAST IT WAS A LITTLE EASIER TO CONTROL. SHE MANAGED TO GET THE VEHICLE OFF THE ROAD. SHE DISCOVERED A PORTION OF THE SUPPORT FRAME DROPPED FROM THE VEHICLE, AND IT APPEARED THE ENGINE CRADLE WAS CORRODED WITH RUST. UPDATED 12/04/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637374September 18, 2014
ENGINE
I AM WRITING BECAUSE I WAS TOLD THAT MY ENGINE CRADLE IN MY CHRYSLER PACIFICA IS BEGINNING TO RUST THROUGH AND I HAVE TWO VISIBLE HOLES, AT THIS TIME. I WAS TOLD BY THE CHRYSLER DEALERSHIP THAT ONLY A SMALL NUMBER OF THESE CARS HAVE BEEN GIVEN AN EXTENDED WARRANTY. I CANNOT AFFORD TO HAVE MY CAR REPAIRED FOR $2400. I HAVE A CHRONIC MEDICAL CONDITION, FOR WHICH I HAVE TO DRIVE TO RECEIVE TREATMENTS THREE TIMES A WEEK, PLUS I WORK AND I HAVE TO HAVE RELIABLE TRANSPORTATION. I DON'T THINK CHRYSLER IS TAKING THIS DEFECT SERIOUSLY. I THINK CHRYSLER SHOULD DO THE RESPONSIBLE THING AND FIX EVERY PACIFICA. ARE THEY WAITING FOR SOMEONE'S ENGINE TO ACTUALLY FALL OUT OF THE CAR AND CAUSE A FATALITY? IF SO, THEY WILL BE IN WASHINGTON JUST AS THE GM EXECUTIVES ARE TRYING TO DEFEND THEIR DECISION TO IGNORE A PROBLEM THAT THEY ARE AWARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632694September 12, 2014
STRUCTURE:FRAME AND MEMBERS, STEERING
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE STEERING WHEEL LOCKED SEVERAL TIMES WHILE DRIVING VARIOUS SPEEDS. A LOCAL MECHANIC STATED THAT THE SUBFRAME AND ENGINE CRADLE WERE CORRODED, FRACTURED, AND CONTAINED HOLES. THE VEHICLE WAS DEEMED AS UNSAFE TO DRIVE. THE MANUFACTURER STATED THAT THE ENGINE CRADLE REPLACEMENT WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632373September 11, 2014
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FRAME AND ENGINE CRADLE WERE COMPLETELY CORRODED. DUE TO THE FAILURE, A HOLE DEVELOPED ON THE FRAME. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 149,000. UPDATED 10/10/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631518September 8, 2014
STRUCTURE:BODY, ENGINE, SUSPENSION
TOOK MY CAR TO HAVE A PLASTIC FRONT PANEL PUT BACK ON. THE REPAIRMAN SENT ME PICTURES OF THE ENGINE CRADLE RUSTED OUT. TOLD ME THE CAR WAS UNSAFE TO DRIVE UNTIL IT WAS FIXED. CONTACTED LOCAL CHRYSLER DEALER AND GAVE ME INFORMATION TO CONTACT CUSTOMER SERVICE. CALLED CUSTOMER SERVICE AND MY VEHICLE WAS OUTSIDE THE COVERAGE DESCRIBED ON BULLETIN 13-001-12 ISSUED ON MAR 16, 2012 BY CHRYSLER. THEY WERE NOT ABLE TO PROVIDE ANY RELIEF ON THE REPAIRS WHICH WILL BE BETWEEN $3500 AND $4000 DEPENDING ON PARTS COST. MY VEHICLE WAS BUILT SEPTEMBER 18, 2003, AND PUT IN SERVICE ON DECEMBER 22, 2003. THE SERVICE BULLETIN ONLY COVERED VEHICLES FROM FEB 23, 2004 TO MAR 31, 2004. I AM SURE MY VEHICLE IS IN THE SAME CATEGORY AS THE COVERED VEHICLES, SAME RUST PROBLEM, SAME AREAS OF THE CAR, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631557September 8, 2014
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE INSPECTION, THE CONTACT WAS INFORMED THAT THE SUBFRAME WAS CORRODED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,500...UPDATED 10/01/14 *BF UPDATED 2/27/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631600September 8, 2014
SUSPENSION, ENGINE AND ENGINE COOLING, STRUCTURE
I WAS JUST ADVISED TODAY BY THREE DIFFERENT AUTO SHOPS THAT I HAVE A RUSTED ENGINE CRADLE/SUSPENSION. I WAS SHOCKED TO FIND THIS OUT AND THEN AFTER DOING RESEARCH FOUND THAT THIS SEEMS TO BE AN ONGOING ISSUE WITH THIS VEHICLE. I CALLED CHRYSLER TO VALIDATE A RECALL AND/OR AN EXTENDED WARRANTY THAT HAD BEEN POSTED COVERING UP TO 10 YEARS 150K MILES. MY CAR FALLS INTO THIS CATEGORY WAS ADVISED THAT THERE IS NO SUCH WARRANTY OR RECALL FOR MY VEHICLE. IT IS AN OBVIOUS SAFETY HAZARD AND AN EXPENSE THAT SHOULD BE COVERED BY THE MANUFACTURER. THIS BELONGS TO MY TEEN DAUGHTER AND I CANNOT HAVE HER UNSAFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631362September 7, 2014
VEHICLE SPEED CONTROL
WHILE LEAVING A ON RAMP TO US ROUTE 15 S. I ACCELERATED TO WOT(WIDE OPEN THROTTLE) IN ORDER TO MERGE INTO TRAFFIC. ONCE I REACHED 60 MPH I PUSHED THE SET BUTTON ON THE CRUISE CONTROL AS I LEFT OFF OF THE ACCELERATOR PEDAL. THE VEHICLE CONTINUED TO ACCELERATE INSTEAD OF HOLDING THE 60 MPH SPEED. I SLOWED DOWN BY PUSHING ON THE BRAKE PEDAL, BUT ONCE I LEFT OFF OF THE BRAKE PEDAL THE VEHICLE CONTINUED TO ACCELERATE. I TRIED THE CANCEL BUTTON FOR THE CRUISE CONTROL AND ALSO THE ON/OFF BUTTON, BUT NOTHING WORKED. MY WIFE REACHED OVER AND PULLED THE FLOOR MAT BACK TO MAKE SURE IT WAS NOT THE MAT AND IT CONTINUED. I PLACED THE SHIFTER IN NEUTRAL AND THE RPM'S WERE AT 3500. I TURNED THE IGNITION SWITCH OFF AND I COASTED. I THEN RESTARTED THE VEHICLE AND THE RPMS IMMEDIATELY WENT TO 3500 AND THEN DROPPED TO 750. I AM AN ASE CERTIFIED MASTER TECHNICIAN AND THIS IS THE FIRST TIME I HAVE EXPERIENCED THIS IN A VEHICLE. I AM GLAD I WAS DRIVING AND NOT MY WIFE. ONCE I REACHED MY DESTINATION I DISCONNECTED THE CRUISE CONTROL CABLE AT THE THROTTLE BODY. SINCE THIS VEHICLE IS A CABLE OPERATED THROTTLE BODY MY ONLY CONCLUSION IS THAT EITHER THE THROTTLE PLATE STUCK, WHICH IT IS CURRENTLY MOVING SMOOTH, OR THE CRUISE CONTROL IS HAVING ISSUES. I AM PLANNING ON TAKING IT TO WORK IN THE MORNING AND TRYING TO DIAGNOSE IT. I HAVE BEEN REPAIRING CARS PROFESSIONALLY SINCE 1992. STARTING IN A FORD DEALERSHIP FOR 8 YEARS, THEN BEING SELF EMPLOYED WITH MY OWN AUTO REPAIR BUSINESS UNTIL MY CURRENT POSITION IN AN INDEPENDENT REPAIR FACILITY (AC DELCO TSS SHOP) FOR THE PAST 11 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630834September 4, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FRAME WAS COMPLETELY CORRODED. THE FAILURE WAS GRADUALLY GETTING WORSE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE SUB FRAME NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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