Chrysler Pacifica Complaints (2021)

362 consumer complaints on file.

#11513287March 22, 2023
POWER TRAIN
Vehicle suddenly looses all power and a message pops up on the dash to pull over. This happens intermittently and is terrifying when you are on the road and suddenly only have brakes and steering. Chrysler knows of the issue but doesn't have a fix for it. Someone is going to end up getting killed and they should be forced to stop selling all pacifica hybrid's (new and used) until there is a real solution for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512757March 20, 2023
POWER TRAIN
The contact owns a 2021 Chrysler Pacifica. The contact stated while driving 65 MPH, the vehicle shifted into neutral unintendedly and lost motive power. Several unknown warning lights were illuminated. The contact was unable to shift into gear as the gear shifter had seized. The contact veered to the side of the road. The contact stated that the vehicle restarted and responded as needed after several attempts. The contact stated that the failure had been reoccurring while driving. The contact stated that the failure reoccurred while on vacation in Tennessee, and the vehicle was driven to the dealer. The vehicle was not diagnosed nor repaired. The vehicle remained in Tennessee while the contact returned to the residence driving a rental. The contact became aware that the vehicle was previously repurchased by the manufacturer due to the failure; however, the dealer sold him the vehicle as they believed they had fixed the issue. The manufacturer was notified of the failure through a survey. The failure mileage was approximately 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512734March 20, 2023
ENGINE, VEHICLE SPEED CONTROL
I was driving on the highway ~57mph and the dash flashed warnings "Service Charging Station", and then I lost control of the accelerator pedal. It seems like the engine stalled, and I could no longer use the gas pedal. I coasted off the highway, then restarted the engine by turning it off/on. Once it was back on, I continued to drive, and I experienced the same exact thing. This is the 3rd time I've had an issue with the dash warning "Service Charging Station". This car has been in-and-out of service for ~2 months, since purchasing the new car around June 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512235March 16, 2023
UNKNOWN OR OTHER
The vehicle engine shut off on two occasions while my wife and kids were traveling on the freeway. Luckily no other drivers rear ended the vehicle and my wife was able to coast to a safe spot. I dropped the vehicle off at a reputable Chrysler dealer/service business right away. The vehicle was there almost two weeks and the problem with the vehicle is now worse. The vehicle shut off again three times in a span of 2 hours. I again was able to narrowly avoid a collision on the freeway and find a safe spot to stop. If there is no permanent remedy for this vehicle issue soon I plan on returning the vehicle to Chrysler immediately. This vehicle poses a life/safety hazard to me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511662March 13, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Chrysler issued a safety notice to me last week via mail, which informed me that my vehicle may stop at any time without warning. This is a serious safety and accessibility issue for me, as this is my family's sole vehicle. There is no ETA for when or if a repair will be available. I have ceased using the vehicle on any highway and keep speeds under 40 mph for safety reasons, but am incredibly scared to do so and have gotten no support from Chrysler. The dealership offered no assistance. The recall hotline informed me verbatim that "there is no plan nor expected plan to provide a loaner, rental, or other compensation to those affected by this recall" on a call on 3.10.23. Chrysler's corporate call center informed me of the same thing but informed me I could submit any costs for transportation or a rental vehicle and they would "consider" reimbursement. I am currently paying on a vehicle that is not safe to use. Chrysler is offering me no remedies at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511133March 10, 2023
ENGINE
Nothing has happened to our car...yet. I've contacted Chrysler because my wife and I feel unsafe traveling at highway speeds in a car that, by their own admission, could simply stop functioning at any time and with no warning. This seems, you know, unsafe. Until this situation is resolved we will not travel on a highway which means we have essentially purchased a very expensive golf cart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510986March 9, 2023
UNKNOWN OR OTHER
I am concerned about the recall notice I have received. It states that "An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning." I was told the fix will be a software update that provides 30-90 seconds to get off the road before the engine shuts down. I drive in remote parts of the mountains where the roads are twisty and narrow, it gets very dark and cold, and there is no cell service. A 30-90 second warning will not be enough to get off the road in some areas. I will not be easily visible to traffic coming around turns. And, I won't be able to call for help. I do not feel safe driving this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510700March 7, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I have tried to get a remedy for the major recall and Chrysler is being unresponsive. I can’t let my young family use the car until this is fixed and Chrysler won’t help so what do I do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510539March 7, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
when slowing to make a turn the vehicle turned off and engaged the parking brake on its own. I had to disengage the parking brake before starting the vehicle again. I did not have a problem after that but I worry about it happening again. There was no warning to indicate anything was wrong beforehand and no indication of an issue after restarting the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508241February 20, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Traveling at 60mph up a large hill/mtn in passing lane and car went into limp mode or lost power from engine. Was unable to push gas for power and had to maneuver through 60mph traffic to shoulder by the time I was able to make it to the shoulder I was not able to get all the way off of road because of no more momentum. I was unable to turn off vehicle for quite some time until I used key fob and remote state option on key fob which then allowed me to turn off vehicle. Losing all power at 60 mph while passing was terrifying and could have caused serious bodily harm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508043February 19, 2023
ELECTRICAL SYSTEM, ENGINE
While driving the vehicle in traffic, it shuddered and turned off without warning. After several attempts to restart it, I had it towed to the Chrysler dealership where we purchased it less than two years ago so it could be repaired. While waiting for the tow truck, I looked online and learned there had been a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508003February 18, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Issue 1: Infotainment display failed or malfunctioned. Would not power on, turned off during travel. Pulled over to power the vehicle off and back on to try to remedy the situation but that did not work. Continued driving and after a few minutes the infotainment center powered back on. We were not put at risk during this experience, but it was inconvenient and not happened again. Issue 2: Remote started vehicle so it could warm up. After a few minutes I got into the vehicle and began to pull out of the driveway when the vehicle just powered down. I'd assumed it has something to do with remote starting the vehicle.... Until I saw Manufacturer Recall A03 NHTSA Recall 23V-010. Our family now feels very unsafe driving this vehicle knowing that this particular recall may have occurred while we were pulling out of our driveway. This incident occured approximately one week ago and has not happened since, so I did not take it in to the dealership to look into, but perhaps I should. This vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure. Incident 3: Blind spot notification light on driver's sideview mirror has failed once resulting in swerving to avoid an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507199February 14, 2023
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The vehicle constantly stalls out when we driving on the freeway. The vehicle loss of the power on the freeway put me and my family's life in very dangerous situation when we drove the vehicle. Brough my vehicle to the dealership, and it verified the problem with engine light error code P0A43-00. The dealer stated that they are not able to fix it due to the issue was related to a active recall 03A. However, the remedy was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506895February 13, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I have a 2021 hybrid Pacifica purchased in May 2021. I have been experiencing loss of engine power for months. I brought it to service in January, they said they fixed a recall and changed the oil, said I was good to go. The problem started happening more frequently after that, and on 2/7 my vehicle lost power 7 times while driving roughly 20 miles. These instances occurred at highway speeds with immediate loss of drivability requiring me to coast to the shoulder. I brought it to service on 2/8. On my drive to the dealership the car shut off 5 times. After the tech assessed my vehicle, they replaced the electric coolant heater and said although there is no fix available for the recall yet, the battery is affected by the coolant heater and so it should be 100% good to go now. I made it safely home on 2/9. While I was driving to work the next day (2/10) the car shutoff 3 times on a busy interstate during rush hour before I was able to find a place to safely abandon it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506299February 8, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On December 7, 2022 I brought my Pacifica into the dealership because the day prior, my vehicle just shut off unexpectedly while driving. I was unable to get it to turn back on it just gave me a “service charging system” message on the dash. I had my vehicle towed home and it wasn’t until the following day 12/7/22 that I was able to finally start it back up. I drove straight to my local dealer and dropped it off. After a few weeks they told me they were going to replace the hybrid battery as that was the issue. On 1/20/23 I received a message from the dealer stating they had my vehicle back together and running and we’re going to fix a recall issue. On 1/26/23 I received another message stating my vehicle would no longer start and they didn’t know why. It has been 2 months now that they’ve had my Pacifica and as of Monday 2/6/23 they are unable to diagnose the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506251February 8, 2023
UNKNOWN OR OTHER
Hello so we bough a car on 12/14/2023 and within 24 hours all these issues shows up with the car they didn’t give us to option to give it back and get something else they wanted to try and fix it but I was also looking at the paper work and they messed the paper work up for the odometer they said 60630 miles on it when I got it at almost 62400 miles and they reported it wrong I’m not sure of next steps to take and on a service report for an oil change it states the miles on 12/8/2022 was 62247
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506103February 7, 2023
VEHICLE SPEED CONTROL, ENGINE
The car lost all motive power on 3 separate occasions on Saturday, Feb 4, 2023. The car is currently at the dealership and we've been told the transmission needs to be replaced. Our family's safety was put at risk as well as the drivers around us. We easily could have be rear ended when when we were on the freeway and lost the ability to accelerate. When we lost power each time we had to navigate to the side of the freeway or exit to avoid being hit by another driver. The dealer has not reproduced it (that I know of) but has said we need a new transmission. My fear is that we are going to get a new transmission that will do the same thing. There were no warnings before the failure. Once the failure happened, the engine and battery lights came on as well as another warning about the electrical system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505335February 3, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
11/14/2022: WHILE DRIVING at 75mph, a battery icon appeared in the hybrid info system on left of dash. Immediately after the engine icon appeared, a message that said "shift to P to Start" appeared in the the dash info. The letter "D" along with a red icon of a charging cord also appeared to the bottom left of the electric range readout. ALL POWER TO THE VEHICLE CUT OUT WHILE MOVING AT 75mph simultaneous to these images/messages appearing. Following the above, an image of a Pacifica hybrid appeared in the middle of the dash info system. The Pacifica image included a red plugged in charging cord and the message "service charging system". Vehicle was pulled to the shoulder and put in park. Attempted to restart vehicle unsuccessfully for 15 minutes. After vehicle started, it was driven to the closest dealership that had a qualified PHEV tech, Frontier Dodge Chrysler Jeep in Lubbock TX. The error codes wouldn't repeat at the dealer. Dealer informed that, in speaking with Chrysler a part remedy had been determined but would require lead time to obtain part. On 12-08-22, the dealership informed us the repair had been made and vehicle was ready for pickup. The code found and repaired was POE15 and electric heater lock up. At pickup, the vehicle had not been fully charged. When driven out of service, the echarge was 24% and it wasn't depleting during operation. This was abnormal. Drove the vehicle from Lubbock to our residence in Taos, NM. Part of the drive includes a canyon, with two lanes, blind curves and zero shoulder. If the vehicle were to lose power in the canyon due to this issue, there is a HIGH PROBABILITY OF CRASH, INJURY, and/or DEATH. The vehicle repeated the issue on 12/12/22, 12/30/22 & at least two more times that are undocumented. Vehicle was towed from Taos to Larry H Miller CJDR in Albuquerque on 1/11/23. We were notified of recall while at dealership. My family's and my lives are at risk due to this recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504319January 29, 2023
ENGINE
Vehicle stalled while driving in traffic multiple times and without warning. Vehicle is not safe to drive under these conditions and should be under a mandatory safety recall. Remedy offered by manufacturer is not immediate nor does it fully address the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503690January 25, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
The first incident, the vehicle lost power driving down the freeway at 75 miles per hour. That was only at 1,000 miles. Very scary!! Since then, I have had numerous electrical issues- too many to count. There has been front & side sensor collision warnings when nothing is even next to my car. The navigation has not worked the majority of time that I have owned the car. travel for work so I therefore have to look at my phone for directions- not ideal at all for safety. I had had a few instances of an extremely loud humming sound from the vehicle of unknown origin. I have had the control screen frozen & could not turn on heat in winter. I have most of these occurrences on video with my phone. I had sent a certified letter requesting arbitration. I have had no response from Chrysler. I had the car in 7 times to the dealership. They told me they cant fix it & dont waste my time returning until there is recall. I have these incidents in movie or video form. Your form will not allow me to upload these videos- only still pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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