Chevrolet Trax Complaints (2024)

180 consumer complaints on file.

#11572853February 20, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My day light running lights and headlights flicker on and off in the middle of the day , on sunny days. All I can do is turn them off.This is a regular problem {24-7}
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571426February 12, 2024
ELECTRICAL SYSTEM
Driver-side rear window has intermittently failed to open since vehicle purchase. When it doesn't open, I can still hear the motor click when the button is pressed. I confirmed no obstacles or sticky residue. Dealer ordered a replacement window motor months ago, but it has not arrived.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567653January 24, 2024
SERVICE BRAKES, LANE DEPARTURE: ASSIST
I was driving at 50mph when I lost power to my brakes. The brakes still worked well enough to get home, but I had to slow down well in advance of every turn and push hard on the brakes. Warning lights saying Brake System Failure (43 MPH Top Speed), Service Stabilitrak, and Steering Assist is Reduced Drive with Care. This problem has been talked about by other owners on Forums on the internet. Here's one of the websites: [XXX] One of the guys on that forum said the dealership found it to be a faulty brake fluid level sensor. The car's lane assist did seem to act a bit weird a couple of days before the warning lights came on. I felt like the car was trying to reposition despite being in the middle of the lane. I will be bringing the car to the dealership in the near future. They haven't had a chance to look at it. I could see an inexperienced driver panicking if faced with the multitude of warning lights and loss of proper brake function. The car only has 350 miles on it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565281January 13, 2024
ELECTRICAL SYSTEM
Instrument panel goes blank and blacks out while driving, this poses a huge safety risk!! I am unable to use anything in the instrument panel. There was a recall for some Trax's but it says mine doesn't qualify, I don't know why!! Chevrolet has looked at it and everything but they are saying they cannot fix the problem. It has been happening for the past 6-7 months about once a week, ever since we purchased the vehicle. I have videos to show proof if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564328January 9, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE, BACK OVER PREVENTION
The contact owns a 2024 Chevrolet Trax. The contact stated that the instrument cluster was flickering. The contact stated that the Forward Collision Avoidance system engaged without any objects nearby. While at a stop, the automatic STOP/START feature became inoperable. The vehicle was turned off with the key outside the vehicle, but the radio failed to turn off. Additionally, there was a lot of static on the radio. The steering wheel buttons were inoperable. The contact stated that the steering wheel was extremely hot. The high-beam headlights failed to engage while driving. The Back Over Prevention view was distorted and the touch screen was inoperable. The contact called the local dealer, where the system was rebooted, and the radio and camera were replaced. The vehicle was repaired, but the failure recurred. While reversing from the garage and then shifting to park, the key was removed from the ignition, and the seat belt alarm continued to ring. The vehicle was shifted to drive but failed to move forward. While exiting the vehicle, the vehicle failed to lock with the fob or manually. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556919November 27, 2023
EXTERIOR LIGHTING
Auto headlights turn headlights ON in sunshine. Then OFF in daytime shade. (when driving down a tree lined road, lights come on when not under tree shade, then off with every tree shade, gives the appearance I am "flashing" my headlights, same thing with underpasses, etc. Lights work properly at night.) Dealership said they had "no idea" what the problem was and would have to contact GM engineers in Korea. It has been 2 months so far with no information from dealer. I have to try and remember to turn AUTO HEADLIGHTS OFF every time I start the car, which also turns DRL off, a safety issue for certain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556123November 20, 2023
UNKNOWN OR OTHER
I paid extra for the wireless Android system on my car so i would not be tempted to text while driving and stay hands free as 3,522 people were killed in 2021 by distracted driving. The wireless Android has not worked since I purchased the vehicle on 8/29/2023. The local dealership has identified the radio as the reason and has one on order. The part has been on order since mid-October and there is no expected delivery date. I tried contacting the Chevrolet Resolution Center directly and never received a response. I then contacted the BBB and after the BBB contacted Chevrolet received a response from the Chevrolet Resolution Center. The representative could not provide an expected delivery date and promised to check with the local dealership and keep me updated. I then contacted my state's Attorney General's Office and then sent in a complaint to Chevrolet. A Chevrolet representative contacted me but could not provide any helpful information. That representative informed me the radio was not made by Chevrolet and that Chevrolet has no control over that vendor and had no way to track the order. The rep also stated she would check with the local vendor and provide regular updates as well as give me some Chevrolet award points as an apology. Chevrolet is not taking care of issues with their vehicles. The Trax forum has many entries from owners with similar issues. Given the regularity of ads I see on television and billboards concerning the dangers of distracted driving, and the hands-free laws in effect, I feel passive connections such as wireless Android connections are an enhancement to driving safely. Chevrolet is trying to shift the responsibility to the local dealership even though the local dealership has done everything they have dome to order the part and are following Chevrolet's procedures. Chevrolet is not fixing their issues and neem motivation from a higher authority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555424November 16, 2023
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I bought my car in June of 2023 and after about 2 weeks of driving it I noticed when I drove 40-50 miles per hour my car would start to make a loud griding sounding noise... so last Friday November 10 2023 the dealership replaced the noise cancellation modeler and the noise completely stopped... which is great, but now my radio will not connect to any device wirelessly on apple car play... it only connects to the devices through blue-tooth only. we have tried 6 devices of mine, no luck, the dealership tried serval devices and they could not figure it out either... this is a major inconvenience because apple car-play was the main reason I bought the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555422November 16, 2023
UNKNOWN OR OTHER
I bought my car in june of 2023 and after about 2 weeks of driving it i noticed when i drove 40-50 miles per hour my car would start to make a loud griding sounding noise... so last friday November 10 2023 the dealership replaced the noise cancellation moduler and the noise completely stopped... which is great, but now my radio will not connect to any device wirelessly on apple car play... it only connects to the devices through bluetooth only. we have tried 6 devices of mine, no luck, the dealership tried serval devices and they could not figure it out either... this is a major inconvenience because apple carplay was the main reason i bought the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553147November 2, 2023
ELECTRICAL SYSTEM
Driver side power window does not work intermittently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552688October 30, 2023
UNKNOWN OR OTHER
Unknown. On October 23,2023, at approximately 1:10am, Car was parked and off, received notification that alarm was going off. When I check the vehicle, it was in flames. Boston fire dept extinguished the fire. Police report was made the following morning, October 24,2023. I've contacted GM and I am still awaiting response. Car was a brand new 2024 chevy trax. Geico insurance reported it to be total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11551067October 20, 2023
UNKNOWN OR OTHER
I have had the car for two weeks and now the driver side window has completely stopped working. I can’t roll the window up or down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547104September 28, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
My dash screen went blank several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545231September 18, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2024 Chevrolet Trax. The contact stated that while exiting or entering the vehicle, the doors failed to remain open. The contact stated that the doors closed independently if there was a slight wind or if the vehicle was parked on a slight incline with front of the vehicle pointed toward the incline. The contact stated that the doors had closed on his legs on several occasions while exiting or entering the vehicle. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536331August 3, 2023
ENGINE, UNKNOWN OR OTHER
This vehicle is programmed to shut off, if the driver leaves the vehicle with the key fob, after 15 minutes. This is very dangerous. I left my pet in the car, in the Florida sun, with the air conditioner running, while I stepped into a store briefly. When I got back to the car, I was surprised to discover my car had shut off. My pet was in a black SUV, in the Florida sun, without air. I researched the owner's manual. The owner's manual indicates the vehicle is designed to turn off, in this situation. I called Chevrolet customer service, and asked if this could be disabled, they said no it cannot be disabled. This is very dangerous for someone, if they leave a pet, an infirm person or a delicate item or product, which needs temperature control. The problem? Chevrolet will not permit an owner to change this feature. It is only a matter of time, before someone or something gets hurt, because the vehicle automatically shuts off, without the owner's knowledge. They do allow other safety features to be selectively disabled, why not this one?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531393July 10, 2023
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2024 Chevrolet Trax. The contact stated that while activating the air conditioner, the front windshield fogged up impairing his vision. The vehicle was taken to the dealer to be diagnosed. The contact was informed that there was an excessive amount of condensation while activating the HVAC system. The vehicle was not repaired. The contact was informed by the dealer that the failure had been reported by other Chevrolet Trax owners. The manufacturer was made aware of the failure. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528601June 23, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle Driver Side window intermittently does not function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524379May 30, 2023
AIR BAGS
I was in a car accident where all of my airbags deployed. The seat airbag deployed, and the deflation vents were facing me. It melted my polyester shirt into me and burned my the skin across my ribs on my left side (nearest to the door). I was not aware of the location of the vents in the airbag until during the accident. This could be an issue for shorter people, who might have the airbags deploy closer to their face. I went to the hospital for the pain I was feeling in my ribs and difficulty breathing (some of which came from this airbag).
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11523150May 22, 2023
POWER TRAIN, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Going at speeds 60-70, transmission slips and is jerky, pulsating symptoms. Unsure if transmission slipping or brake malfunction. Going at speeds lower, very hard gear shifts. Using adaptive cruise control at speeds 60-70, car slammed on brakes for no apparent reason and remained using the break, would let off (clear and wide open in front of me).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519955May 2, 2023
POWER TRAIN, SERVICE BRAKES
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving approximately 60-72 MPH, with the cruise control activated or turned off, the contact detected an intermittent pulsation. The contact stated it was like the brakes had engaged or the transmission was slipping. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 579.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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