Chevrolet Trax Complaints (2017)

114 consumer complaints on file.

#11142797October 26, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
THIS WILL BE THE THIRD TIME IN 6 MONTHS THAT THE CAR HAS HAD TO BE TAKEN IN TO THE DEALERSHIP. IT DISPLAYS POWER STEERING ERROR, ENGINE LIGHT COME ON AND CAR WITH DROP SPEED WITH NO WARNING. IT ALSO LOSSES THE POWER STEERING. IT WILL THEN START UP FINE AND RUN, BUT THIS TIME THE ENGINE LIGHT IS REMAINING ON. HAS HAPPENED IN THE WARM AND COLD WEATHER AND AFTER A LONG DRIVE AND A SHORT DRIVE. NOT SURE WHY THERE ARE NO OTHER REPORTS OF THIS HAPPENING. IT HAS HAPPENED WHEN DRIVING AT 45 MILES AND THIS LAST TIME WHEN TRYING TO START IT TO LEAVE MY HOUSE. VERY SCARY TO HAVE YOUR CHILD DRIVING THIS TO AND FROM SCHOOL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119588August 13, 2018
VISIBILITY/WIPER
I HAD JUST PURCHASED MY CHEVY TRAX ON JULY 10, 2018. IT HAD 14,600 MILES ON IT. I WENT OUT TO MY GARAGE ON JULY 31, GOT INTO MY VEHICLE AND SHUT MY DRIVER'S DOOR AT WHICH TIME THE WINDOW GLASS BEHIND ME SHATTERED INTO A THOUSAND PIECES. GLASS WENT EVERYWHERE, INSIDE AND OUT. THIS HAPPENED WHILE THE VEHICLE WAS STATIONERY AND NOT RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097288May 22, 2018
ENGINE
TL* THE CONTACT WAS DRIVING . WHILE DRIVING 35 MPH, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AND SMOKE WAS SEEN COMING FROM THE HOOD. THE CONTACT STOPPED THE VEHICLE, EXITED, AND NOTICED FLAMES UNDER THE ENGINE AND FRONT TIRES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 930. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11096586May 17, 2018
UNKNOWN OR OTHER
THEY DESIGNED A PRESSURE VALVE UNDERNEATH THE REAR BUMPER FASCIA WITH A HOLE LARGE ENOUGH FOR RODENTS AND SMALL ANIMALS TO HAVE ACCESS TO THE CABIN OF THE CAR WITHOUT DESTROYING ANY PART OF THE CAR TO GAIN ACCESS. IT IS ESSENTIALLY AN OPEN DOOR FOR SQUIRRELS, MICE, RATS TO USE THEN NEST IN THE CAR UNBEKNOWNST TO THE OWNER. IT COMES WITH THE DANGER OF A RODENT POPPING OUT WHILE DRIVING OR SPREADING DIEASE THROUGHOUT THE CABIN OF THE CAR VIA THE AIR DUCTS. I FEEL THE CABIN OF THE CAR SHOULD BE A SEALED UNIT. THE ONLY WAY I FEEL THIS SHOULD BE DEEMED AN ENVIRONMENTAL ISSUE IS IN THE CASE OF AN ANIMAL DESTROYING A PART IN ORDER TO GAIN ACCESS TO THE CABIN OF THE CAR. IN THIS INSTANCE THERE IS NO DAMAGE IN ORDER TO GAIN ACCESS THE CABIN AND IT IS THE SAME AS LEAVING A CAR DOOR OPEN 24/7 HOPING NOTHING BAD HAPPENS. I HAVE REPORTED THIS TO GENERAL MOTORS AND NO ONE SEEMS TO UNDERSTAND THE FRUSTRATION I AM HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088749April 17, 2018
ENGINE
COLD WEATHER CAUSED TURBO SYSTEM TO FREEZE AND THE VEHICLE GO INTO LIMP MODE. UNABLE TO ACCELERATE. PARTS ON NATIONAL BACKORDER FOR 2 MONTHS. I PURCHASED THIS VEHICLE USED WITH JUST UNDER 19,000 MILES ON IN DECEMBER 2017. ON DECEMBER 30TH THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WENT INTO LIMP MODE WHILE ACCELERATING ON THE HIGHWAY (PREVIOUS HAD LET THE VEHICLE GO THROUGH 2 START UP CYCLES AND WENT ABOUT 5 MILES DOWN THE ROAD BEFORE I HAD AN ISSUE). THE WEATHER WAS AROUND -20 F. TOOK TO DEALERSHIP AND A SOLENOID WAS REPLACED FOR THE TURBO SYSTEM. AFTER ABOUT A WEEK OF HAVING THE VEHICLE, WHEN THE WEATHER WAS COLD BUT NOT AS COLD AS THE FIRST TIME THE ISSUE OCCURRED, THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WENT INTO LIMP MODE. I WAS PROBABLY ABOUT 10 MILES DOWN THE ROAD AND HAD RAN THE VEHICLE THROUGH A REMOTE START CYCLE. I WAS ACCELERATING AFTER SLOWING DOWN FOR ANOTHER VEHICLE. VEHICLE WAS AT THE DEALERSHIP FOR 2 MONTHS AS THE PART I NEEDED FOR TSB # 16-NA-405 (DATED 12/23/16) WAS ON A NATIONAL BACKORDER. THE WEATHER WARMED UP, SO THE DEALERSHIP LET ME HAVE THE VEHICLE BACK UNTIL THE PART CAME IN. SHORTLY AFTER THE PART I NEEDED CAME IN, SO THE TSB WAS COMPLETED. CHEVY HAS KNOWN ABOUT THE TURBO SYSTEM FREEZING FOR OVER A YEAR, YET THEY SELL VEHICLES WITH THIS ISSUE IN COLD WEATHER STATES. CHEVY DID NOT SEEM CONCERNED ABOUT THIS ISSUE, SO I AM HOPING TO WARN OTHERS AND GET THE WORD OUT. I SPOKE TO SOMEONE WHO ALSO HAS A TRAX AND HAD THE SAME ISSUE. THEY ACTUALLY HAD THEIR VEHICLE START SMOKING AFTER THE REPAIR, AND THE REPAIR HAD TO ME MADE OVER. CHEVY NEEDS TO MAKE SURE THIS IS FIXED IN ALL VEHICLES WITH THIS TURBO SYSTEM, SO SOMEONE DOES GET STRANDED OR IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078275March 9, 2018
VISIBILITY/WIPER, UNKNOWN OR OTHER
I SCRAPED MY PASSENGER SIDE REAR VIEW MIRROR AND IT COMPLETELY SHATTERED. I HAVE BEEN TRYING TO GET THE PART REPLACED SINCE FEBRUARY 13, 2018. I HAD BEEN TOLD THAT IT NEEDED TO BE SPECIAL ORDERED BECAUSE PARTS WERE NOT AVAILABLE FOR MY VEHICLE ANYWHERE IN THE US. I WAS TOLD YESTERDAY THAT THE PART IS ON BACK ORDER WITH NO DATE OF AVAILABILITY. EVEN WITH THE SIDE MIRROR THE CAR HAS DANGEROUS "BLIND" SPOTS AND WITHOUT THE MIRROR IT IS VERY UNSAFE TO DRIVE. I NOW FIND MYSELF LOCKED IN A LEASE ON A VEHICLE THAT CANNOT BE REPAIRED TO A SAFE DRIVING CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074084February 21, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
IN COLD WEATHER DRIVING, 2017 CHEVY TRAX WILL THROW A CHECK ENGINE LIGHT 20 MINUTES AFTER STARTUP, WHICH SHUTS DOWN THE VEHICLES ABILITY TO MAINTAIN SPEED. THIS HAPPENS IN TOWN AND ON THE HIGHWAY. CODE SAYS TURBO FREEZING. THE VEHICLE WILL GO MAX 40MPH UPHILL ON THE HIGHWAY AND MAX 60MPH ON FLAT OR DOWNHILL HIGHWAY. HAVE TO PULL OVER BECAUSE CARS ARE COMING FROM BEHIND VERY FAST IN SNOWY CONDITIONS WHEN VEHICLE WILL NOT MAINTAIN SPEED. THE VEHICLE CANNOT ACCELERATE FROM A STOP EITHER. VERY SCARY. IN TOWN DRIVING IS ALMOST NOT POSSIBLE WITHOUT GETTING RUN INTO BECAUSE YOU CANNOT GET OUT OF THE WAY. WE HAVE 10 OF THESE VEHICLES AND THEY ALL DO THE SAME. CHEVY DEALER SAYS THEY HAVE A FIX, BUT CANNOT GETS PARTS TO FIX. ITS BEEN 4 MONTHS OF THIS MAJOR SAFETY ISSUE WITH NO HELP FROM CHEVY. I AM FED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073960February 20, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. WHILE DRIVING, THE CONTACT HEARD A SQUEAKING NOISE FROM THE REAR BRAKES OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (DEKALB SYCAMORE CHEVROLET GMC, 1925 MERCANTILE DR., SYCAMORE, IL 60178) WHERE THE VEHICLE WAS REPAIRED ON NUMEROUS OCCASIONS WITHOUT A KNOWN DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT VEHICLE REPAIRS WERE DETERMINED BY THE DEALER. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 6,500. *TT THE CONSUMER STATED NO LONGER OWN THE VEHICLE 04/06/18. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067380February 7, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
WHEN FIRST PURCHASED THIS CAR I HAD IT FOR A MONTH AND WHEN CONNECTED TO BLUETOOTH I COULDN'T HEAR THE OTHER PARTY AND OTHER PARTY WOULD HEAR LOUD NOISES I TOOK IT IN TO DIAGNOSE AND THEY SAID IT WAS FINE. NOT THE CASE CONTINUED TO HAPPEN TO THIS DAY. ABOUT 3 MONTHS INTO BUYING IT WHEN STARTING IT DELAYED AS IF I HAD A COUPLE YEARS OLD CAR I THINK THE STARTER IS WARNING ME IT IS GOING TO GIVE ME PROBLEMS. ALSO WHEN BRAKING IS DOESN'T STOP AS IF I HAD A NEW CAR IT DELAYS AND I HAVE ALMOST CRASHED A COUPLE TIMES IN SERIOUS TRAFFIC IT HAS BREAKS AS IF IT WAS AN OLD CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063459January 18, 2018
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
I PURCHASED MY VEHICLE ON NOVEMBER 22, 2017. I WAS IN AN ACCIDENT ON DECEMBER 14, 2017 WHERE I HIT A DOG AND MY CAR CAUGHT FIRE. THE FIRE DEPARTMENT AND POLICE DIDN'T BELIEVE THAT I HIT A DOG AND IT CAUSED THIS DAMAGE. I CONTACTED GM TO SEE IF THEY WOULD INVESTIGATE BUT THEY TOLD ME THEY WOULD NOT INVESTIGATE UNLESS MY INSURANCE CONTACTED THEM AND THEY ALSO TOLD ME TO READ MY MANUAL ON SEATBELTS WHEN I LET THEM KNOW THE AIRBAGS DID NOT DEPLOY. I BELIEVE WHOLE HEARTEDLY THAT THIS CAR IS UNSAFE IF IT CAUGHT ON FIRE FROM HITTING A DOG AND THEY DOG WAS NOT LARGE AT ALL. PLEASE BE CAREFUL ID CONSIDERING THIS VEHICLE
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11056104December 22, 2017
STEERING
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GREY CHEVROLET (4949 SW HOVDE RD, PORT ORCHARD, WA 98367, (360) 329-2916) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND. THE FAILURE COULD NOT BE DUPLICATED. THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042698November 2, 2017
STRUCTURE:BODY
MY RADIO STOPPED WORKING AND WHEN I TOOK IT IN THEY SAID THE AMPLIFIER NEEDED TO BE REPLACED BECAUSE IT GOT WET FROM WATER THAT HAD POOLED IN THE WHEEL WELL DUE TO A LEAK. THEY TOOK THE CAR TO SS AUTO BODY AND THEY FOUND MULTIPLE LEAKS AND HAVE HAD MY CAR FOR 24 DAYS TRYING TO IDENTIFY THEM ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994222June 9, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAX. WHILE THE CONTACT'S DAUGHTER WAS MAKING A LEFT TURN, ANOTHER VEHICLE RAN THE RED LIGHT. AS A RESULT, THE FRONT END OF THE CONTACT'S VEHICLE CRASHED INTO THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND HEAD THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 8-302-0913391. THE APPROXIMATE FAILURE MILEAGE WAS 600. UPDATED 08/08/17*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10983313May 3, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE VEHICLE'S SHIFTER CONSOLE DOES NOT ILLUMINATE AT NIGHT, LEAVING ONE TO GUESS WHAT FUNCTION THEY ARE IN (PARK, REVERSE, DRIVE). A VERY TINY NOTIFICATION IS ON THE ELECTRONIC DASHBOARD, BUT IF THAT FAILS, THEN THERE IS NO WAY OF KNOWING WHAT FUNCTION THE VEHICLE IS IN. CHEVY SAYS THAT THE FEATURE IS STANDARD, YET ADMITTED THAT THEY LEFT OUT OF SOME 2017 TRAX VEHICLES. THE SHIFTER CONSOLE DOES NOT ILLUMINATE REGARDLESS OF WHETHER YOUR HEADLIGHTS ARE ON OR OFF. CHEVY HAS BEEN MADE AWARE OF THIS ISSUE AND INFORMED THAT IT IS TOO EXPENSIVE TO FIX THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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