Chevrolet Traverse Complaints (2020)

235 consumer complaints on file.

#11571532February 12, 2024
POWER TRAIN
The transmission failed in the middle of me driving the check engine light popped on and started jerking and accelerating and slowing down in the middle of traffic. It is available for inspection. Stopping randomly and jerking as soon as the light popped on. I am about to be out of thousands of dollars for a 40000.00 car that I'm still paying on always kept maintenance up and just had an 180.00 inspection at dealership prior to this no mention of a transmission failure prior. Everything came back good so this is frustrating several other 2020 traverses have been recalled due to transmission I am not sure how mine isn't included for same year. It conveniently happened right when it wad out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570253February 6, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
The transmission went out, when going out it causes the vehicle to jerk while at a high speed of 60mph and then after the jerking it stops in the highest gear almost causing a wreck and this all suddenly happens on an interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568785January 30, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2020 Chevrolet Traverse. The contact noticed that an abnormal exhaust odor was entering inside the vehicle. Additionally, the contact stated that while starting the vehicle, the vehicle made an abnormal rattling sound that became louder over time. The vehicle was taken to the dealer, where it was diagnosed that the exhaust pipe mounting bracket was fractured, which damaged the exhaust pipe. The dealer determined that the exhaust pipe and the mounting bracket needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568432January 29, 2024
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
Alternator failing and needing to be replaced on a 2020 Chevy Traverse with only 33,000 miles. Seems to be a common issue with several Traverse and it's a costly repair as it's past warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564672January 10, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Chevrolet Traverse. The contact stated that while depressing the accelerator pedal following a traffic stop, the vehicle failed to gain forward momentum. The contact stated the vehicle failed to exceed 15 MPH. The contact depressed the accelerator pedal and the engine failed to rev as designed. The contact stated that the check engine, parking brake and stabili-trak warning lights were illuminated. The contact was able to drive the vehicle to an independent mechanic who diagnosed the failure as insufficient fuel entering the engine from the fuel pump. The mechanic determined that the fuel pump needed to be replaced. The contact was advised by the mechanic that the failure was related to NHTSA Campaign Number: 20V639000 (Fuel System, Gasoline) and referred the contact to a dealer. The contact called a local dealer and was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562427December 28, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2020 Chevrolet Traverse. The contact stated while driving at various speeds, the vehicle made a loud abnormal sound. Additionally, the vehicle made an abnormal rattling sound. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the mounting bracket for the front driver’s side exhaust pipe had fractured, causing a hole in the front exhaust pipe. The dealer also determined that the mounting bracket for the passenger's side exhaust pipe had started to detach. The dealer informed the contact that the passenger's side exhaust pipe would be repaired under warranty; however, she would be charged a repair fee for the driver's side exhaust pipe. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559072December 8, 2023
AIR BAGS
Due to a death in the family, we were traveling back from a funeral. We were miles away from another freeway change when a deer came from the ditch and darted in front of my vehicle. With no time to react, I braced for impact. Going at a high rate of speed, I was bracing for airbags. At the time of collision all the safety features engaged. The seatbelts locked in place, hazard lights turned on, and my vehicle was slowing, but my airbags did not deploy. They did however release a white powder substance. I was safely able to get my vehicle off to the side of the road and evaluate the situation. My husband was moaning and grunting in the passenger seat. My three children are scared, frightened and worried. As we were attempting to unbuckle and exit the vehicle to assess the damage, we were unable to free ourselves. As the seatbelts locked, and had no wiggle room to disengage the latch. We had to move the seats back, to allow room to unbuckle. With the impact we received and the size of the deer struck. The insurance has deemed the vehicle a total loss. After many questions, and multiple attempts to get answers. All I have is the airbags should have deployed, with the evidence through the car with the white powder at airbag locations. As I thank to not be as injured as we could have been. Having my whole family walk away with minor bruises and many aches. My heart is broken, I am shattered and unable to process the incident. Having put so much faith in a vehicle to protect myself and others who I love. I feel jaded, lied too, and unable to trust car safety. My heart is unable to let this go and have others being in danger with no airbag protection in an accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11557556November 29, 2023
POWER TRAIN, ENGINE
My vehicle along with many other make a stuttering feeling when accelerating at low rate of speed. This can lead to a bad transmission and causing the vehicle to cut off making a hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554836November 13, 2023
POWER TRAIN
In the past 3 years I have received 2 check engine lights giving a code of P0420, meaning the catalyst system efficiency is below threshold. Chevy replaced my catalytic converter in April of 2022… now a year and a half later they need to replace parts again. A catalytic converter is an important exhaust and emission component that is designed to burn up the toxic exhaust gases that come from the engine… carbon monoxide and hydrocarbons to be exact. I just found out today after taking it in for a second time that the first replacement of the catalytic converter was a defect on the manufacturers part. Every time I go in I have to pay the diagnostic cost and I feel as though I was sold a defective car. Catalytic converters are supposed to last the cars lifetime in some cases.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550929October 19, 2023
WHEELS, UNKNOWN OR OTHER
I own a 2020 Chevrolet Traverse. At the time of the incident, I was driving at 55 mph and heard a very loud and unusual sound. The vehicle then began to uncontrollably shake so I pulled over to the right shoulder. A truck driver pulled over with me as he thought it was something in his truck that had malfunctioned due to the intensity of the sound that it produced. At the rear right wheel of my vehicle, the metal rim was broken vertically causing the rim to separate into two parts. The tire is completely intact. Thank god, the outermost part of the rim that holds the nuts did not break and stayed completely whole and solid letting me pull off to the right shoulder. To put it into perspective, the wheel was left in three different parts. The first part was the tire. The second part was the cylindrical shaped metal rim that stayed inside the tire. The third part, being the outermost part of the metal rim, can be envisioned as a simple cap. There were not any warning lights that became illuminated on my dash. My vehicle has not been previously repaired or diagnosed by any independent mechanic or dealer. The wheel, tire, and rim are the original fabricated parts that came with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550129October 16, 2023
WHEELS:RIM
The contact owns a 2020 Chevrolet Traverse. The contact stated while driving 55 MPH, the contact heard an abnormal sound. The vehicle then started shaking uncontrollably. The contact was able to pull over to the right shoulder. The passenger’s side rear tire had separated from the rim. There was no warning light illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547031September 28, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Good morning, I have an issue with my 2020 Traverse that GM refuses to fix. I am getting warning lights from leaking exhaust. This is to due to weld defects. GM knows of the issue, they did recalls on the 2018, 2019, 2021 models but won't fix my 2020 even though it is the same issue. GM has a safety bulletin PIP5681 and PIP5681A for this issue. N222385510 is the number for the 2021 recall. The dealership has told me that this absolutely should be recalled but GM will not allow them to repair the 2020 under the same recall number. Thanks for your help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546911September 27, 2023
ENGINE
I was told that my muffler needed to be replaced and not covered under warranty this vehicle is not even 3 years old yet and I need a new muffler my car sounds LOUD and the check engine light is now on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546343September 25, 2023
BACK OVER PREVENTION
When I place the car in reverse, the rear view image does not show on the display screen. This is a recurring issue when it’s approximately 75-85 degrees out. I did some research and found information on where you have done a recall of the 2020 Acadia for the exact same issue, requiring a replacement of the coaxial cable. I wanted to let you know the same issue is happening in the 2020 Traverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543993September 12, 2023
ELECTRICAL SYSTEM
When the vehicle is shifted into "Park" the information system reports an error code "shift into park" and prevents the vehicle from being turned off. On the opposite side of the spectrum, there are times when the vehicle fails to start with error code displayed "shift into park" even though the vehicle is infact in park. The error code is sometimes resolved when the shifter levers forward facing button is actuated multiple times. This false error code is a grave safety concern as it build complacency within the operators. This could potentially lead to an operator ignoring a true "shit into park" error code as a false one and exiting the vehicle while it is actually in gear or neutral and cause death or injury to an innocent bystander or the operator! Please investigate this error as it has apparently existed and been well documented in the Chevrolet Traverse since at least 2018. Yet Chevrolet still fails to acknowledge or resolve it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543779September 11, 2023
UNKNOWN OR OTHER
The exhaust broke under 2020 traverse with 41365 miles allowing fumes to come up through the floor into cabin. You have a repair notice # N212356540 for this problem on 2019 traverse and # N222385510 on the 2021 traverse ...dealer says my 2020 is not covered. Please let me know why.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538305August 14, 2023
ENGINE
The exhaust pipe and muffler developed a hole in both exhaust components at less than 32k miles. This is a known design issue for the model as a previous model year had a special coverage adjustment on 03/2022 [XXX] . It is apparent this is a design flaw that wasn't fixed for the 2020 model year. GM has only offered 50% of repair costs. I am requesting the NHTSA to open review of exhaust failure for the 2020 model year of Chevrolet Traverse, GMC Acadia, and Cadillac XT6 that are equipped with the 3.6 liter V6 engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537901August 11, 2023
BACK OVER PREVENTION
The contact owns a 2020 Chevrolet Traverse. The contact stated that while the vehicle was shifted into reverse(R), the back over prevention camera screen was black. The contact stated that the failure was intermittent but was a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the video module needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537683August 10, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2020 Chevrolet Traverse. The contact stated while starting the vehicle, the check engine warning light illuminated with a loud sound coming from the exhaust. Additionally, there was an abnormal odd odor entering the cabin of the vehicle. The contact became aware that the front mounting bracket for the exhaust was fractured. The dealer was contacted and stated that the vehicle was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage was 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537497August 9, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
The contact owns a 2020 Chevrolet Traverse. The contact stated that after starting the vehicle, there was a loud rumbling sound coming from the rear of the vehicle. The vehicle was taken to the local dealer who diagnosed that the front driver’s side exhaust pipe weld had fractured. The cause of the failure was not yet determined. The vehicle was not repaired. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not yet contacted. The VIN was not available. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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