Chevrolet Suburban Complaints (2021)

185 consumer complaints on file.

#11493875November 16, 2022
UNKNOWN OR OTHER
- unknown what system or component failed? - while awaiting to make a left turn from left turn lane with two vehicles in front and unknown number of vehicles behind me, vehicle suddenly shut off - problem has not been reproduced or confirmed by dealer, nor has shut off re-occurred since first incident October 26, 2022 - vehicle or component has not been inspected by others - there were no warning lamps, messages, or other symptoms prior to the failure on October 26, 2022, the vehicle just seemed to quietly idle down and stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493439November 14, 2022
Chest Clip, Buckle, Harness
2021 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-617. THE CONSUMER STATED THE RECALL NOTICE INFORMED HER NOT TO USE THE 3RD ROW UNTIL THEY ARE ABLE TO FIX THE SAFETY ISSUE WITH THE SEATBELT BUT DO NOT HAVE A REMEDY FOR THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487872October 4, 2022
SEAT BELTS
I'm writing to complain about the proposed temporary resolution of the recall. I received a letter today advising me that repair parts were unavailable and that I should simply not use the third row seats until the inspection/repairs are completed. Like many people who own Suburbans, I bought this vehicle because we are a family of six. This is the only vehicle in our home that can fit both adults and all four children. Not using the third row is simply not an option for us. This is an unacceptable solution, no matter how temporary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485286September 19, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, WHEELS
With cruise control activated, at least 10 times since I bought this expensive vehicle the automated emergency braking activated at highway speeds - causing the vehicle to full brake without warning and nearly causing an accident each time (handling risk and risk of being impacted from behind by a following vehicle). I have formally reported this issue to dealers in MN and MT, and they only thing they said was they could not duplicate the condition during brief test rides and this was not a know problem. I personally know this was a known problem and GM did a safety recall for this condition on MY15-20 Suburbans. This condition is definitely an unreasonable risk to motor vehicle safety. In additional, the original tires supplied by GM (Firestone) failed under normal driving conditions after only about 35,000 miles, and both GM and Firestone denied there was any warranty coverage. Since then, new Les Schwab tires failed at about the same mileage. Something is obviously not right with this vehicle, and this condition is also an unreasonable risk to motor vehicle safety. Finally, last week my front passenger wheel cracked. I have not hit anything significantly hard with that wheel - but it is nonetheless cracked. This is also obviously defective and an unreasonable risk to motor vehicle safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484256September 13, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
In traffic, approx. 10-15 MPH car in front stopped short. I put foot on the brake pedal and pushed the brakes pedal to the floor. The car did apply the brakes equally as hard as I was Appling brakes at the pedal
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11477888August 5, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were traveling approximately 30 mph approaching an intersection of a 5 lane road. A vehicle in front t of us had pulled into the turn lane. As we approached the vehicle that was already completely in the other lane, our car suddenly braked to a complete stop even though my foot was only on the accelerator as it is a 40 mph speed zone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470210June 21, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving on the freeway about 65 mph on Saturday June 18. In a sudden instant, there was a message on my dash "brake module failure" and "speed limited to 62 mph". Also warning message that "forward collision warning was off" , etc. The ABS light, the "check brakes light", and the check engine light all were on. Also, the power brakes went completely out and to stop I had to press really hard with manual brakes. I don't think a small framed person would have been able to stop and if I had been at a moment where I needed to stop quickly I don't think I would have been able to stop had there been a need to stop quickly. The dealer tells me that the brake master cylinder failed. The car has 43,000 miles and has been well maintained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466550May 28, 2022
ENGINE
2nd time in less than a year it has had lifter failure. we travel almost every weekend and this puts my family in danger being broken down on a highway, especially at night. yes it has been confirmed and have been told that it is a wide spread problem no notice before it happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463392May 4, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving, I received a notice identifying a problem with the ESC system and that there was a brake system failure. I have received an advanced diagnostics alert about the antilock braking system. the vehicle was difficult to stop and required excessive pressure on the brake pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460510April 12, 2022
ENGINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 80 MPH, the vehicle started shuddering and the engine was misfiring. The traction control, adaptive cruise control, and check engine warning lights illuminated. The vehicle then downshifted to 40 MPH independently. The contact turned the hazard lights on and continued to drive approximately 35-40 MPH. The vehicle was taken to the local dealer where it was diagnosed that two sets of engine lifters were bent and needed to be replaced. The manufacturer was notified of the failure and covered the replacement of one set of engine lifters under warranty while the other set was replaced at the owner’s expense. The vehicle was repaired. The failure mileage was approximately 12,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459752April 5, 2022
ENGINE
This vehicle has a problem with their lifters in the motor. It breaks down and you cause your engine to start shaking and makes a click sound like if its rubbing to something in the motor to cause a future problem in the motor and Engine light comes on. Many people have experienced this same problem with this make and model. My left lifter when out and they fixed it but what about my right lifter why didn't they replace the right lifter. This is a problem that Chev knows, and they have not recalled the lifters. Chev going after the company that made these lifters, so they know it's a problem why hasn't this been recalled? What if I was on a long road trip when this happens. This could blow out the motor and I could be stranded in the middle of now where if this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447110January 11, 2022
ENGINE, POWER TRAIN
Came to a stoplight and the car came to a stop. The car then automatically shifted into park on its own. The car would not shift out of park an the engine would not start. The car just died. Police showed up as I was in the middle of traffic and no one could even get the car to shift into neutral to push it out of the road. Very dangerous situation. Tow truck came and they could not even get the car in neutral. So they had to drag the car onto a flat bed. Dealer has examined the car. The starter was bad, the fuse box was bad but the major issue was in the engine where the lifters went out. To have the lifters go out at less than miles is unacceptable. The dealer commented that they are seeing this issue constantly from 2021 Chevy SUVs. This is a major safety issue in that there is no was to put my 2021 suburban in neutral when this happens to clear the vehicle from a busy highway. Please investigate this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444175December 17, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 45 MPH, the driver’s side low-beam headlight was pointing inward, affecting his visibility of the roadway. The contact stated that the failure later occurred with the passenger’s side low-beam headlight. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the headlights needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440352November 13, 2021
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Car suddenly swerved, loud knocking started. Multiple system failures started flashing. Forward collision, ECS, traction control, the car was vibrating, jerky. I have multiple videos as well. The dealership literally told me they’d seen a ton of these when I called immediately and then told me to keep driving because the damage was done and if the engine died well then it’s under warranty. I have 3 children under 5 and that is NOT an appropriate answer when I asked about it being safe to drive considering it’s jerky/shaking/knocking, and has multiple systems down. I’ve also googled and joined forums and this is apparently a common issue in the 2021 V8s and Chevy refuses to issue a recall. Would be more than happy to provide videos as well it won’t let me upload them with the photos. Was told it could be weeks before they even have parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433923September 21, 2021
SEAT BELTS
My seat belt recall was not done said they did but did not do it ask them when were going to do it would never call or answer me need them to complete there recall on rear seat defective
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433063September 15, 2021
ENGINE
After getting it serviced for airbag issue at the blasius chevrolet dealership in waterbury, ct. A week later, the car was was shaking while driving back home for work, the ESC message came up, forward collision came up, and traction control message also came up. Dropped it off at the dealership and said it was bad gas. Two days later, I was told that the misfire is caused by the lifter and pushrod was broken and that another 2021 suburban came in with the same issue but was suggesting it was our fault. There has been alot issues L84 engine that the misfire is due to a collapse lifter with less than 20K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432967September 14, 2021
ENGINE, ELECTRICAL SYSTEM
We have had several incidents of issues with the engine and electrical system. There are as follows: - NO CHECK ENGINE LIGHTS and engine failed. - Engine continues to be sluggish and hesitant. Headlights do not come on when in "auto" and it is dark outside. - Doors lock with the keys inside and the engine is off. - Keys are showing in sleep mode or not present when they are present. The engine went down on May 6, 2021 and I was on the highway with 2 of my children. I could not accelerate. There was traffic and could not keep up. I was able to get the truck to the delearship to have inspected and repair attempted. NO check engine lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432193September 8, 2021
POWER TRAIN
Transmission leaked oil and the suv didn’t advice the loss of fluid. Still under repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431340September 1, 2021
POWER TRAIN
The lifter rods failed on my vehicle that has approximately 8,000 miles on it. The dealer said that this is a known issue and that there is a service bulletin out for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424684July 13, 2021
POWER TRAIN
Drove up to a stoplight 4th car in a turn lane, came to complete stop. Some cars closed ranks a little further so i released my foot off the brake and moved up a few more feet and stopped again. The car then accelerated with brake fully depressed and wouldn't stop. I then put gear to neutral Tac was very high maybe 5000. Put car into park and then turned off the engine. Restarted car and continued on my way. Contacted Chevrolet and my dealership for a service diagnosis coming up July19,2021. No image to anyone but I have heard of this problem before a malfunction of electronics controlling the drivetrain. Can something be done before any injury or death occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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