Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11291631December 27, 2019
TRACTION CONTROL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE MADE A GRINDING NOISE WHILE DRIVING OVER 45 MPH. IN ADDITION, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V374000 (POWER TRAIN). THE CONTACT TOOK THE VEHICLE TO POTAMKIN CHEVROLET (706 11TH AVE, NEW YORK, NY 10019) TO HAVE THE RECALL REPAIR PERFORMED. AFTER THE REPAIR, THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289622December 17, 2019
SERVICE BRAKES
I WAS EXPERIENCING NO PROBLEMS WITH THE BRAKES, BUT RECEIVED NOTICE NHTSA CAMPAIGN NUMBER: 19V645. TOOK VEHICLE IN TO MARKLEY MOTORS ON NOVEMBER 1, 2019 FOR RECALL. NOTICED NO DIFFERENCE. ON DECEMBER 15, 2019 WHILE BACKING UP AT A SLOW SPEED IN A PARKING GARAGE, BRAKES FELT NOTICEABLY DIFFERENT, AND REQUIRED ALL MY EFFORT TO STOP. TOOK VEHICLE TO LEN LYALL CHEVROLET IN DENVER, WHERE THEY ADVISED ME THAT THE BRAKE VACUUM PUMP NEEDED TO BE REPLACED. I FEEL THAT THE RECALL WAS INSUFFICIENT AND SHOULD HAVE COVERED THE ACTUAL PROBLEM, WHICH IS EVIDENTLY A DEFECTIVE VACUUM PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289491December 16, 2019
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE THE CONTACT WAS MAKING A LEFT TURN, THE STEERING LOST POWER AND THEN RETURNED MOMENTARILY. THE FAILURE RECURRED AND THE VEHICLE SHUT OFF. THE CONTACT STATED THAT AN UNKNOWN STABILITY INDICATOR ILLUMINATED AND THE VEHICLE MADE A WHISTLING NOISE. THE VEHICLE RESTARTED AND WAS TAKEN TO THE CHUCK FAIRBANKS CHEVROLET (972-408-1571, LOCATED AT 629 N I 35 E, DESOTO, TX 75115) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK IF THE WHISTLING NOISE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000. *DT CONSUMER STATED WHEN MAKING A TURN STEERING WHEEL SNAPS BACK USUALLY 2-3 TIMES A DAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286589December 3, 2019
STEERING, SUSPENSION
STEERING WHEEL LOCKED AND FAILED TO TURN AFTER PUTTING INTO DRIVE WHEN LEAVING A PARKING SPOT. NEEDED TO PUT BACK INTO REVERSE TO RELEASE THE WHEEL. STEERING COLUMN HAS SINCE BEEN MAKING LOUD POPPING NOISE DURING SMALL CORRECTIONS WHILE DRIVING STRAIGHT, AT VARIOUS SPEEDS. STEERING HAS BEEN BECOMING INCREASINGLY LESS RESPONSIVE AND REQUIRING MORE FORCE. ESPECIALLY DURING BREAKING. FLUID LEVEL IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278009November 4, 2019
SERVICE BRAKES
IN FALL OF 2018 THE HYDRAULIC POWER BRAKE ASSIST SYSTEM FAILED ME IN A CROWDED PARKING LOT. I TOOK MY CAR TO MY CHEVROLET DEALER AND THEY REPLACED THE HYDRAULIC BRAKE SYSTEM FOR ALMOST $500 OUT OF POCKET. NOW THAT A RECALL HAS BEEN ISSUED CHEVROLET REFUSES TO REIMBURSE ME FOR A PROBLEM THAT EXISTED FOR ME ALMOST YEAR AGO AND NEARLY CAUSED A BAD ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271232October 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
I PURCHASED THIS CAR WITH 67000 MILES 2015 FROM TOWER AUTO MALL , NEVER REALIZED THAT ENGINE HOURS IN MY CAR , CAR HAD 6700 HRS WITH THE PURCHASED , YOU NEVER KNEW , BUT WHEN I PURCHASED MY NEW CAR I ALREADY HAVE 40000 AND ONLY 1000 HRS ENGINE THAT IS WHEN I NOTICED , PLUS MY CAR HAD TONS OF PROBLEM AND SOUNDS VER OLD WHEN REACH 200000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270815October 24, 2019
FUEL/PROPULSION SYSTEM
NOTICED STRONG SMELL OF GASOLINE AROUND OUTSIDE OF VEHICLE. LOOKED UNDERNEATH AND FOUND GASOLINE LEAKING FROM TOP SIDE OF FUEL TANK. NOTICED THIS CONDITION AFTER DRIVING VEHICLE AND PULLING IT INTO MY GARAGE. WENT TO START VEHICLE TO PULL IT OUT OF GARAGE AND IT HESITATED TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268772October 15, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE THE VEHICLE WAS AT ROBERT CHEVROLET (236 SOUTH BROADWAY, HICKSVILLE, NY 11801, (888)-619-7642) FOR BRAKE SERVICE, THE CONTACT WAS INFORMED THAT THE FRONT STRUTS WERE LEAKING. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 49,000. *DT *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266976October 8, 2019
EXTERIOR LIGHTING
STATE REJECTS VEHICLE CITING MOISTURE INSIDE A SEALED HEADLAMP ASSEMBLY IS A SAFETY HAZARD. THOUSANDS OF COMPLAINTS POSTED ONLINE. GM/CHEVROLET ADMITS THE SEALED ASSEMBLIES ARE DEFECTIVE HOWEVER THEY DO NOT OFFER ANY ASSISTANCE WHATSOEVER REGARDING REPLACEMENT OF THE DEFECTIVE EQUIPMENT AND FURTHER STATING THEY CANNOT BE REPAIRED. DEALER HAS QUOTED A PRICE OF UP TO $1,400 TO REPLACE THE HEADLAMP ASSEMBLY ON MY VEHICLE. THIS ISSUE FIRST APPEARED WITH LESS THAN 40,000 MILES ON THE VEHICLE. THE MOISTURE ACCUMULATION CAN INCREASE OR DECREASE WITH RAIN OR OTHER ATMOSPHERIC CONDITIONS. THE ELECTRICAL CONTACTS WITHIN THE HOUSING OF THE SEALED LENSES RUST CAUSING THE LAMPS AND TURN SIGNALS TO INTERMITTENTLY GO ON AND OFF AND FAIL ALTOGETHER. ONCE FAILED, ATTEMPTS TO REPLACE THE BULBS HAVE BEEN UNSUCCESSFUL DUE TO THE OXIDATION AND/OR RUST ACCUMULATION ON THE LENS HOUSING CONTACT POINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267155October 8, 2019
STEERING
IT'S BEEN OVER TWO MONTHS THAT I STARTED HAVING PROBLEMS WITH MY VEHICLE. WHEN I TURN MY STERRING WHEEL TO MAKE A TURN MY VEHICLE TURN OFF;OR WHEN I REVERSE. ALSO ON THE DASH BOARD I NOTICED A WARNIG THAT READS PARKING ASSISTANCE OFF; OPEN DRIVER WINDOW AND CLOSE. AND THAT SPEEDDOMETER IS FREQUENTLY CHANGING TO A RADIO STATION I STILL PAYING MY VEHICLE AND IS NOT FAIR FOR ME TO BE DRIVING A VEHICLE UNDER THIS CONDITIONS. IS NOT SAFE FOR ME TO BE DRIVING MY KIDS AROUN , I DONT FEEL SAFE.I WOULD LIKE TO KNOW WHO WILL BE RESPONSIBLE TO FIX THAT DAMAGES OF VEHICLE. I WOULD LIKE TO KNOW SOONER IF YOU GUYS CAN HELP ME. YOU CAN REACH ME AT [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256804September 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I CONTINUE TO HAVE REOCCURRING PROBLEMS WITH MY 2015 CHEVY SUBURBAN. THE PROBLEMS CONSIST OF ELECTRONICS RESETTING/FLASHING OR TURNING OFF AND STAYING OFF, SPECIFICALLY, MEDIA SYSTEM, WINDOW CONTROL. MANY TIMES THIS OCCURS AT A SIMILAR TIME TO THE STABILITRACK WARNING SYSTEM COMING ON AND LOSING POWER STEERING AND COMPLETE LOSS OF POWER TO THE VEHICLE. SOMETIMES AFTER THE LOSS OF POWER THE VEHICLE WILL NOT CRANK WITHOUT BEING JUMPED OFF. THE VEHICLE WAS BROUGHT IN FOR SERVICE AT CAPTIOL CHEVROLET IN MONTGOMERY FOR THESE ISSUES ON 8/27/19-8/30/19. NO DIAGNOSTIC CODES WERE FOUND, HOWEVER, IT WAS RECOMMENDED WE SERVICE THE DIRTY THROTTLE BODY AS THIS COULD BE PART OF THE PROBLEM. WE HAD THIS SERVICE PERFORMED. SINCE THEN, WE'VE EXPERIENCED PROBLEMS ON 9/2/19 @ 4PM-ISH- ALL ELECTRONICS FLASHED OFF/ON WHILE TRAVELING DOWN INTERSTATE, FOLLOWED BY STABILITRACK WARNING AND LOSS OF POWER STEERING WHILE COMING TO STOP AT BOTTOM OF INTERSTATE OFF RAMP APPROX. 15 MIN. LATER. 9/12/19 @ 3:45 PM- STABILITRACK CAME ON 3X IN A ROW WITH LOSS OF ENGIN POWER, ALL ELECTRONICS WENT OFF, INCLUDING NO WINDOW CONTROL OR SCREEN, CAME BACK ON WHEN CRANKED BUT DELAY IN SCREEN COMING ON. 9/19/19 @ 3:08 PM-MEDIA SCREEN FLASHED AND RESET CLOCK TO 12:00. 9/19/19 @ 7PM- CAR DIED WHILE PARKING IN SAM'S WHOLESALE PARKING LOT AND HAD TO BE JUMPED OFF. CAR WILL NOT TURN OVER AT ALL UNTIL JUMPER CABLES ARE CONNECTED AND THEN IT TYPICALLY CRANKS RIGHT UP. NEW INTERSTATE BATTERY WAS PURCHASED 4/6/18. WHEN WE HAD PROBLEMS WITH VEHICLE LAST FALL THIS BATTERY WAS REPLACED WITH A NEW INTERSTATE BATTERY ON 11/3/18. WE HAVEN'T HAD PROBLEMS WITH CAR FROM THAT POINT UNTIL AUGUST 2019. IT DID SEEM TO HELP BUT I CAN'T AFFORD TO REPLACE THE CAR BATTERY EVERY 9 OR 10 MONTHS. CHEVY DOESN'T SEEM TO KNOW WHAT THE PROBLEM IS OR HOW TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256689September 19, 2019
SUSPENSION
FRONT STRUTS ARE SEIZED ON THE RIGHT SIDE AND LEAKING FLUID ON THE LEFT. VEHICLE HAS LESS THAN 100K MILES ON IT. WITHOUT THIS THE CAR RIDES INCREDIBLY ROUGH AND KEEPS EATING THROUGH TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256259September 17, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN 1500. WHILE DRIVING, THE CONTACT HAD TO APPLY EXCESSIVE PRESSURE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO BECK CHEVROLET (561 CENTRAL PARK AVENUE, YONKERS, NY 10704, (914) 965-2400) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE DEALER REPROGRAMMED THE BRAKE CONTROL MODULE; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE REPAIR WOULD ONLY REPROGRAM THE MODULE AND THE VACUUM PUMP WOULD NOT BE REPLACED. AN INDEPENDENT MECHANIC ALSO STATED THAT THE BRAKE VACUUM PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 138,746.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254320September 9, 2019
STRUCTURE:BODY, STEERING, SUSPENSION
WHILE DRIVING ABOVE 70 MPH, THE VEHICLE BEGINS TO HAVE VIBRATIONS. HAVE TAKEN OUR SUBURBAN IN FOR MULTIPLE REPAIRS BUT THEIR REASONING WAS THE VEHICLE AND TIRES WERE NOT BALANCED HOWEVER AFTER REPLACING THE TIRES AND GETTING A ROAD FORCED BALANCE IT DID NOT RESOLVE THE ISSUE. IT DOES NOT FEEL SAFE TO DRIVE ABOVE 70MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252876September 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHEN TRAVELING AT SLOW SPEEDS, I.E., PARKING LOT OR RESTAURANT DRIVE-THRU LINE, AND MAKING SHARP TURNS, CAR STABILITRAK WARNING WILL FLASH THEN LOSS OF POWER STEERING AND COMPLETE LOSS OF POWER WILL RESULT. ADDITIONALLY, THE MEDIA ELECTRONICS WILL SHUT OFF AND RESTART PERIODICALLY. THIS DOESN'T NECESSARILY HAPPEN AT THE SAME TIME, ALTHOUGH, THIS NEVER HAPPENS WHEN I AM NOT HAVING PROBLEMS WITH THE STABILITRAK SYSTEM. (SEE PREVIOUS COMPLAINT: 11122704) TOOK CAR FOR SERVICE AT CAPITOL CHEVY ON 8/30/19. THEY SAID NO CODES WERE INDICATED, HOWEVER, THROTTLE BODY WAS DIRTY AND COULD HAVE AN EFFECT ON MY ISSUE. THROTTLE BODY WAS SERVICED/CLEANED. ON SEPT. 2, 2019 I HAD ISSUE WITH MEDIA SYSTEM AND STABILITRAK. WHILE TRAVELING SOUTHBOUND ON I-85, CRUISE CONTROL SET APPROX. 75 MPH, I BRAKED TO DISENGAGE CRUISE SPEED WHEN MEDIA SYSTEM RESET. I PULLED INTO MY DRIVEWAY APPROX. 20 MINUTES LATER AND WHILE TRAVELING AT SLOW SPEED AND TURNING IN MY DRIVEWAY, THE STABILITRAK WARNING CAME ON RESULTING IN LOSS OF POWER STEERING. I WAS NEARLY AT A STOP WHEN IT HAPPENED. SOMETIMES WHEN THE CAR LOSES POWER IN THESE SITUATIONS IT WILL HAVE TO BE JUMPED OFF TO RESTART. WHICH HAPPENED PRIOR TO BEING SERVICED ON 8/28/19. I READ ABOUT SIMILAR STORIES ON CHEVY MESSAGE BOARDS RELATED TO 2015 MODELS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252312August 29, 2019
SERVICE BRAKES
VACUUM BOOSTER FAILURE DUE TO PROBLEMATIC VACUUM PUMP. STIFF BRAKE PEDAL AND UNABLE TO STOP VEHICLE. THIS IS A SAFETY PROBLEM THAT NEEDS TO BE RECALLED BY GENERAL MOTORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251982August 28, 2019
STRUCTURE:BODY
WHEN DRIVING ON THE HIGHWAY, THE DOOR LOCKS WILL UNLOCK BY THEMSELVES. SOMETIMES ALL OF THE DOORS UNLOCK, SOMETIMES JUST ONE OR TWO DOORS. WE HAVE HEARD THE SOUND OF UNLOCKING DOORS SEVERAL TIMES IN THE PAST AS WE DROVE. ON AUGUST 22, WE HEARD THE UNLOCKING SOUND, AND THEN OBSERVED THE DOORS UNLOCKING. AFTER RELOCKING THE DOORS, THE INCIDENT HAPPENED SEVERAL MORE TIMES. THIS CAN BE VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246468August 26, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THE CONTACT DROVE INTO A PARKING LOT AND TESTED THE BRAKE PEDAL. THE FAILURE OCCURRED WHILE DRIVING APPROXIMATELY 70 MPH. THE VEHICLE WAS TOWED TO FITZGERALD AUTO MALL FREDERICK (114 BAUGHMANS LN, FREDERICK, MD 21702) WHERE IT WAS DIAGNOSED THAT THE BRAKE VACUUM PUMP FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245977August 23, 2019
UNKNOWN OR OTHER
VEHICLE SHAKES WHEN IT IS IDLING OR IS SLOW TRAFFIC IN GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246031August 23, 2019
UNKNOWN OR OTHER
YOU WOULDN'T BELIEVE HOW BADLY MY 2015 CHEVY SUBURBAN IS RESPONDING TO A SIMPLE DAILY DRIVE! IF YOU WANT TO SEE A TERRIBLE RIDE, COME TO MY HOME TOWN SO I CAN TAKE YOU ON THE RIDE OF YOUR LIFE! I HAD MY SUBURBAN AT THE DEALERSHIP TWO WEEKS AGO AND THEY SUGGESTED THAT I CHANGE MY SPARK PLUGS, WIRES AND CLEAN MY THROTTLE BODY AND THAT THEY DIDN'T SEE ANY TRANSMISSION PROBLEMS BECAUSE THE CAR DIDN'T 'THROW A CODE!' ON TOP OF DOWNPLAYING THE SERIOUSNESS OF THE ISSUE, THEY CHARGED ME A COOL $90 FOR PERFORMING A DIAGNOSTIC THAT SHOWED ABSOLUTELY NOTHING! CHEVY NEEDS TO SERIOUSLY ANSWER TO THIS ISSUE. MY SUBURBAN IS STILL UNDER POWERTRAIN WARRANTY AND I FEEL LIKE CHEVY IS TRYING TO WAIT FOR THE WARRANTY TO EXPIRE SO THAT I WILL HAVE TO COME OUT OF POCKET FOR REPAIRS. THIS IS PATHETIC!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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