Chevrolet Suburban Complaints (2004)

406 consumer complaints on file.

#10334210June 2, 2010
ELECTRICAL SYSTEM
2004 1500 SUBURBAN STALLS WITHOUT WARNING. NO SERVICE CODES TO POINT TO TROUBLES. A SEARCH ONLINE SHOWS THE AMOUNT PEOPLE HAVING TROUBLE. CHANGED CRANK POSITIONER SENSOR, PLUGS, AND INJECTOR CLEANER. NO CHANGE NO HELP FROM DEALER WITHOUT SPENDING THOUSANDS. IT IS STALLING ON BUSY STREETS AND HIGHWAYS NO ACCIDENT YET BUT VERY CLOSE CALLS. IT HAPPENS NOW EVERY DAY MOSTLY AFTER WARMED UP AND STOPPING AND SPEEDING UP AGAIN. I READ ONLINE THAT CA HAS A RECALL BUT NOTHING NATION WIDE. I DON'T HAVE THE RESOURCES TO TRADE OR SPEND THOUSANDS FOR A DEFECT THAT IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334301June 2, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GAUGE FOR SPEEDOMETER GETS STUCK OR DOESN'T MEASURE AT ALL. CONTACTED THE DEALER AND THEY SAID MY VEHICLE WAS ABOVE THE 70K AMOUNT & 80K. I HAVE NEVER BEEN CONTACTED ON THIS ISSUE. BUT YET I GET MAILINGS FOR SERVICE WORK. THE FAILURE IS ONGOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330793May 17, 2010
ELECTRICAL SYSTEM
SPEEDOMETER DOES NOT GIVE ACCURATE READINGS, AND OFTEN STOPS WORKING COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330670May 11, 2010
EQUIPMENT
2004 CHEVROLET SUBURBAN. CONSUMER STATES UNSATISFACTORY TRANSACTION *TGW THE CONSUMER STATED HE WAS UNABLE TO LOWER THE SPARE TIRE ON HIS VEHICLE. THE TIRE WAS STORED UNDER THE REAR OF THE VEHICLE ON A CABLE LOWERING MECHANISM. THE TIRE WOULD LOWER ONLY FOUR INCHES BECAUSE OF A SECONDARY LATCH SYSTEM. THE SYSTEM WAS SUPPOSED TO BE ABLE TO BE RELEASED ACCORDING TO THE OWNERS MANUAL. THE CONSUMER SPENT HOURS OVER A THREE DAY PERIOD OF TIME, TRYING TO GET THE TIRE LOWERED TO THE GROUND. HE TOOK THE VEHICLE TO THE DEALER TO HAVE THEM RELEASE IT. THE MECHANIC COULD NOT LOWER IT EITHER. THEY REMOVED THE ENTIRE MECHANISM AND THE TIRE AND AT THE CONSUMERS REQUEST THEY PUT IT IN THE CARGO AREA. THE CONSUMER STATED HIS CONCERN WAS THAT THE SYSTEM WAS IMPROPERLY DESIGNED. IT WAS SUSCEPTIBLE TO RUST AFTER A SHORT PERIOD OF TIME WHICH COULD ALLOW IT TO MALFUNCTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328651May 3, 2010
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING DOWN THE ROAD, THE REAR WINDOW FELL OFF OF THE VEHICLE. UPON INSPECTION, I NOTICED THE HINGES HOLDING THE WINDOW TO THE VEHICLE HAD BROKEN. THE REAR WINDOW IS HARDLY EVER OPENED, SO IT CANNOT BE DUE TO OVERUSE. IF I HAD BEEN DRIVING ON THE HIGHWAY IT MAY HAVE KILLED SOMEONE. INSTEAD I ONLY HAVE TO REPLACE MY ENTIRE REAR WINDOW. AFTER RESEARCHING THIS ONLINE, I FOUND THAT THIS HAS HAPPENED TO A LOT OF PEOPLE, BUT THAT THE MAKER OF THE VEHICLE DENIES THAT IT IS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328382May 1, 2010
VISIBILITY, STRUCTURE
BACK GLASS OF THE 2004 CHEVY SUBURBAN DISENGAGE FROM THE VEHICLE. THIS IS VERY DANGEROUS IT COULD COME OFF WHILE DRIVING AND STRIKE ANOTHER VEHICLE OR WORSE IT COULD FALL ON SOMEBODY CAUSING SERIOUS INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328053April 29, 2010
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THE REAR SEAT BELT WOULD NOT SECURE IN THE BUCKLE HOUSING. WHILE ATTEMPTING TO FASTEN THE SAFETY BELT, THE RECEIVER CLASP FRACTURED FROM THE VEHICLE. IN ADDITION, THE DRIVERS SAFETY BELT WOULD NOT REMAIN SECURED IN THE BUCKLE HOUSING WITH VERY LITTLE FORCE. THE CONTACT STATED THE VEHICLE HAD BEEN REPAIRED. THE CURRENT AND FAILURE MILES WERE 89,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326202April 18, 2010
EXTERIOR LIGHTING, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING, VISIBILITY
TRANSMISSION SLIPPAGE; DRIVER SIDE MIRROR DEFECTS; HEAD LAMPS & LOOSE STEERING COLUMN. BIGGEST ISSUE IS TRANSMISSION. WHILE DRIVING ON HIGHWAY AT 70 MPH, TRANSMISSION BEGAN SLIPPING WITHOUT ANY PRIOR WARNING. SITUATION WAS EXTREMELY DANGEROUS AS IT WAS NIGHT-TIME DRIVING WITH LITTLE OR NO OPPORTUNITY TO GET VEHICLE OFF THE INTERSTATE. OTHER FAMILY VEHICLES HAVE HAD THE SAME ISSUE WITH THE TRANSMISSION GOING OUT WITHOUT WARNING. ALSO, THE DRIVER SIDE MIRROR GOES OUT GRADUALLY, AS THE LIQUID THAT DEFROSTS THE MIRROR GOES BAD AND LEAKS INTO THE MIRROR. THIS MIRROR HAS ALREADY BEEN REPLACED ONCE, AT THE COST OF $400+. THIS MIRROR IS ALSO A HAZARD AS THE DRIVER IS UNABLE TO USE THE MIRROR TO ADEQUATE LANE AND TRAFFIC MANEUVERING. THE STEERING COLUMN ALWAYS SEEMS TO BE LOOSE. NOTHING HAS BEEN DONE, AS OF TODAY'S DATE, TO CORRECT THE TRANSMISSION ISSUE AS IT IS A COSTLY REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325760April 14, 2010
ENGINE AND ENGINE COOLING
I BOUGHT A NEW 2004 CHEVROLET SUBURBAN 1500 LS IN EARLY SEPTEMBER 2005. ONE EVENING I WENT TO A RESTAURANT TO EAT, WENT INSIDE AND WAS SEATED. MAYBE 5 MINUTES PASSED, COULD HAVE BEEN LESS. THE OWNER BEGAN YELLING THAT A VEHICLE IN THE LOT WAS ON FIRE. I LOOKED OUT THE WINDOW AND SAW WHAT I THOUGHT WAS A CAR NEXT TO MINE BELLOWING SMOKE. I RAN OUTSIDE TO MOVE MY 2004 SUBURBAN AWAY FROM THE BURNING CAR AND TO MY AMAZEMENT DISCOVERED IT WAS MY SUBURBAN! THERE WAS ABSOLUTELY NO PRIOR INDICATION OF ANYTHING WRONG SUCH AS AN OVER-HEATED ENGINE. NO INDICATION OF ANY MALFUNCTION WHATSOEVER. THE ENGINE WAS COMPLETELY OFF WHEN THIS FIRE STARTED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10322610March 29, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. WHILE THE VEHICLE WAS TURNED OFF THE DRIVER HEARD A LOUD NOISE UNDER THE DRIVER'S SEAT. THE WIRES UNDER THE SEAT WERE EXPOSED. THE DRIVER ALSO STATED THAT THERE WERE INTERMITTENT FAILURES WITH THE ELECTRICAL SYSTEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE EXPOSED WIRES WITH ELECTRICAL TAPE. THE FAILURE MILEAGE WAS APPROXIMATELY 48250. THE CURRENT MILEAGE WAS 48349.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321288March 21, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER STICKS THEN AT IDLE IT SAYS YOU ARE GOING 70 MPH. IF YOU START AND STOP THE VEHICLE MULTIPLE IT COMES DOWN 5 MILES PER HOUR AND EVENTUALLY YOU GET BACK TO ZERO. HOWEVER, IT WILL DO THIS AGAIN AND AGAIN AND NEEDS TO BE FIXED BECAUSE YOU CAN'T TELL YOU HOW FAST YOU ARE GOING AND I ALMOST LOST IS ON A 45 MILE HOUR TURN SPEEDO SAID I WAS GOING 120 BUT IN REALITY AFTER STOPPING THE SUBURBAN I FIGURED OUT I WAS DOING ABOUT 55. THIS HAPPENS AT ALL MILEAGE AND IS A DEFECT. CHEVY RECALLED, I BELIEVE, UP TO 30,000 MILES. OWNERS SAY IT HAPPENS AT 20,000; 40,000; 50,000, AND WELL ANY MILEAGE. I HAD 90,000 WHEN MINE STARTED. I READ ONE PERSON WHO AT 90,000 GOT HIS FIXED FREE. CHEVY WOULDN'T FIX MINE. THIS IS A SAFETY ISSUE THAT NEEDS TO BE CALLED. PLEASE HELP. I REPORTED TO CHEVY BUT THEY WOULDN'T FIX. INTERNET SAYS IT CAN HAPPEN TO ANY OF THE GAUGES IN THE CLUSTER. THERE IS A GUY IN OREGON THAT REPLACES THE 6 STEPPER MOTORS. CHEVY SHOULD DO THIS FOR US. I'VE OWNED CHEVY'S ALL MY LIFE (I"M 49) BUT IF THEY DON'T FIX THIS I'M DONE. I'D RATHER HAVE A TOYOTA AT LEAST THEY ARE RECALLING. DO A GOOGLE SEARCH - EVERYONE IS HAVING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320621March 18, 2010
ELECTRICAL SYSTEM
2004 CHEVY SUBURBAN - ABOUT A YEAR OR TWO AGO MY SPEEDOMETER STARTED ACTING UP. IT WOULD SAY I WAS DOING 10 MPH WHEN I WAS ON THE HIGHWAY OR I COULD BE GOING 30 OR 35 AND IT WOULD SAY I WAS GOING 110 MPH. THIS WENT ON FOR MONTHS BEFORE IT FINALLY JUST QUIT WORKING. I HAVE TO DRIVE WITH A GPS JUST TO KNOW HOW FAST I'M GOING. I HAVE HEARD AND READ OF MANY OTHER CASES EXACTLY LIKE THIS. SEEMS TO ME THIS SHOULD BE A RECALL FOR A DEFECTIVE SPEEDOMETER. I DON'T HAVE THE $400 OR $500 THEY WANT TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320427March 17, 2010
SEATS
2004 CHEVY SEAT HEATER CAUGHT ON FIRE. CALLED CHEVY THEY WON'T DO ANYTHING. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10319568March 14, 2010
ELECTRICAL SYSTEM
WHILE DRIVING I NOTICE MY SPEEDOMETER NOT WORKING ON MY 2004 CHEVY SUBURBAN. MY WIFE CALLED HENDERSON CHEVROLET. THEY ASKED WHAT OUR MILEAGE WAS. IT WAS 92,000 MILES. THEY SAID IT WOULD COST OVER $800.00. I NEVER KNEW THERE WAS A RECALL ON THE SPEEDOMETER CLUSTER TILL I PUT A SEARCH IN ON THE INTERNET. CAN SOMEONE HELP US? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319156March 12, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER (PIN OR NEEDLE) FREEZES AND PERIODICALLY FLUCTUATES. THE DRIVER IS UNABLE TO DETERMINE THE SPEED THE VEHICLE IS TRAVELING. UPON APPROACHING A HILL, CURVE OR BAD WEATHER THE DRIVER IS ABLE TO NEGOTIATE SPEED PROPERLY,MAKING THIS VERY DANGEROUS AND UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311985February 19, 2010
ELECTRICAL SYSTEM:HORN
DEFECT HORNS IN 2004 CHEVY SUBURBAN 1500, WE HAD TO REPLACE IT 2 TIMES AND OTHERS ARE HAVING THE SAME PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311737February 18, 2010
STRUCTURE, LATCHES/LOCKS/LINKAGES
TRUNK WILL NOT OPEN. LOCKS AUTOMATICALLY WHILE DRIVING THEN WILL NOT UNLOCK. THERE IS NO MANUAL WAY TO OPEN THE TRUNK, HENCE NO ESCAPE IN THE EVENT OF AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308330February 10, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
FUEL GAUGE AND SPEEDOMETER ON GMC/CHEVY SUBURBAN, 2004 YEAR. THIS IS THE SECOND TIME I HAVE HAD TO REPLACE THE GAUGE CLUSTER AND GMC/CHEVY DEALER INSIST THIS IS NOT A SAFETY ISSUE AND NOT THEIR PROBLEM. SINCE REPLACING THE FIST CLUSTER, THERE HAVE BEEN MANY MORE COMPLAINTS NOTED ON THE INTERNET. THIS IS CLEARLY NOT AN EXCEPTIONAL DEFECT. THE FAILURE HAS COME AFTER ABOUT TWO TO THREE YEARS OF USE, AND IS WORSE IN WINTER, BUT OCCURS INCONSISTENTLY YEAR AROUND. I HAVE NOT YET HAD AN ACCIDENT, BUT I DID RUN OUT OF GAS IN A RURAL AREA IN THE WINTER BECAUSE THE GAUGE SAID I HAD HALF A TANK WHEN IT WAS INFACT EMPTY. SPEED IS AN ISSUE IN ICY ROAD CONDITIONS BECAUSE IT IS VERY DIFFICULT TO KNOW IF YOUR SPEED IS APPROPRIATE FOR THE CONDITIONS WHEN THE SPEED SHOWS ZERO OR BOUNCES AROUND INCONSISTENTLY. THE FAILURE HAS OCCURRED AT ABOUT 30K MILES FOR EACH CLUSTER. LACK OF SUPPORT BY GM ON THIS IS DISCONCERTING. PLEASE ASSIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307534February 8, 2010
TIRES
I WAS DRIVING MY VEHICLE AND HAD A FLAT TIRE. I COULD NOT GET MY SPARE TIRE TO COME DOWN AS IT WAS SEIZED UNDER TH BACK OF THE VEHICLE. I HAD A REPAIR SHOP FIX IT AND THEY ADVISED ME THIS IS COMMON ON ALL GENERAL MOTOR VEHICLES THAT SALT GET INSIDE THEM AND RUSTS OUT THE SPARE TIRE HOIST UNIT MAKING IT IMPOSSIBLE TO GET THE TIRE DOWN. I AM CONCERNED AS IT COULD HAVE HAPPENED TO MY WIFE AND KIDS ON A COLD NIGHT. AFTER LOOKING ONLINE THIS IS A MAJOR PROBLEM THAT MOST PEOPLE DO NOT REALIZE UNTIL THEY GET STRANDED WITH A FLAT TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302161January 25, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 2500. AT LOW SPEEDS, HE WOULD DEPRESS THE BRAKE PEDAL BUT THE VEHICLE WOULD NOT RESPOND ACCORDINGLY. IT SEEMED THAT THE ABS WOULD ACTIVATE AND CAUSE HIM TO MOVE A FEW FEET FORWARD. THE ABS ALSO INCREASED THE STOPPING DISTANCE AND ALMOST CAUSED THE CONTACT TO CRASH ON TWO OCCASIONS. HE TOOK THE VEHICLE TO THE DEALER BUT THERE WERE NO CODES PRODUCED. THE VEHICLE HAS NOT BEEN REPAIRED TO-DATE. HE CALLED THE MANUFACTURER AND ASKED IF THEY COULD INCLUDE HIS VEHICLE IN RECALL 05V379000 BUT WAS INFORMED THAT HIS MODEL YEAR WAS NOT INCLUDED. THE CURRENT MILEAGE IS APPROXIMATELY 80,300. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000. UPDATED 2/22/10 *CN UPDATED 05/17/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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