Chevrolet Suburban Complaints (2010)

175 consumer complaints on file.

#10760697September 1, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
8-10-15 DRIVING ABOUT 35 MPH WITHOUT WARNING VEHICLE COMPLETELY SHUT DOWN. NO POWER STEERING OR BRAKES. WAS ABLE TO PULL OFF ROAD WITH DIFFICULTY BUT SAFELY. CHECK ENGINE LIGHT CAME ON. WAS ABLE TO START AFTER A MINUTE AND DROVE IMMEDIATELY TO JACK WILLIAMS CHEVROLET IN ST. AUGUSTINE FLA. THEY DIAGNOSED A BATTERY THAT NEEDED TO BE REPLACED (NO INDICATION OF CHECK ENGINE CODE ON RECEIPT JUST BATTERY TESTED AND NEEDED TO BE REPLACED) DROVE FOR A WEEK WITH NO PROBLEM THEN LEFT FOR MY HOME IN PENNSYLVANIA. IN VIRGINIA AFTER REFUELING AND ABOUT READY TO GET ON THE INTERSTATE THE SAME THING HAPPENED! THIS WAS A MUCH MORE DANGEROUS SITUATION IN HEAVY TRAFFIC. WITH NO POWER, BREAKS OR STEERING I MANAGED TO GET SAFELY OFF THE ROAD. AGAIN I WAS ABLE TO START THE VEHICLE AFTER A MINUTE AND BEING A SATURDAY AFTERNOON WITH NO DEALER SERVICE AVAILABLE I DECIDED TO RISK THE REST OF THE DRIVE HOME. THANKFULLY I MADE IT AND ON MONDAY I CALLED CHEVROLET DIRECTLY TO ASK THEM WHY THE FLORIDA DEALER MIS-DIAGNOSED THE PROBLEM, ASKED WHY THIS HAPPENED AND IF THERE WAS ANY RECALLS OR SERVICE BULLETINS. THEY DIRECTED ME TO SUTLIFF CHEVROLET IN HARRISBURG, PA. I DID GET A CHECK ENGINE LIGHT AFTER THE SECOND FAILURE BUT THE LIGHT WAS OFF BY MONDAY. THEY READ A P0601 CODE AND REPLACED AND REPROGRAMED ECM. (ENGINE CONTROL MODULE I BELIEVE). THE COMPLAINT AGAINST THE DEALER IN FLORIDA IS FILED WITH CHEVROLET BUT I AM FILING THE INCIDENT WITH NHTSA BECAUSE I BELIEVE THAT THIS COMPUTER FAILURE WAS EXTREMELY DANGEROUS. I CANT IMAGINE WHAT COULD HAVE HAPPENED TO A YOUNG OR LESS EXPERIENCED DRIVER IN THIS SITUATION. FRANKLY HAD THAT FAILED AT THE POSTED 70 MPH POSTED SPEED LIMIT ON THE INTERSTATE WHILE I WAS DRIVING IT COULD HAVE BEEN CATASTROPHIC FOR ME AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746552August 5, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED AND DETERIORATED. THE DASHBOARD WAS EXPOSING CRACKS ABOVE THE FRONT PASSENGER SIDE NEAR THE AIR BAG AND ON THE DRIVERS SIDE. IN ADDITION, THE GLARE FROM THE DASHBOARD FAILURE WAS ALSO AFFECTING THE CONTACTS VISIBILITY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE DASHBOARD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723620June 5, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. WHILE THE VEHICLE WAS AT A DEALER FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE DASHBOARD WAS DETERIORATING NEAR THE AIR BAG AREA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722388May 30, 2015
AIR BAGS, STEERING, UNKNOWN OR OTHER
THE DASHBOARD HAS THREE SEVERE LONG CRACKS THAT RUN INTO WHERE THE AIRBAG WOULD DEPLOY AND ONE THAT RUNS VERTICALLY STRAIGHT UP TO THE STEERING WHEEL.THIS IS CLEARLY A DEFECT. THE EDGES ARE VERY SHARP. A PIECE HAS CRACKED AND FELL INTO THE A/C VENT. I AM VERY CONCERNED THE DASH COULD CUT THE AIRBAG AS IT PASSES BY THE SHARP EDGES OR SHARP EDGES COULD SEVERELY CUT DRIVER OR PASSENGER AS AIRBAG PUSHED BROKEN DASH INTO PASSENGER OR DRIVER.THIS NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714967May 6, 2015
STRUCTURE
DASHBOARD HAS CRACKED IN SEVERAL PLACES AND DEALERSHIP NOR GM WILL REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704626April 9, 2015
ELECTRICAL SYSTEM, AIR BAGS, UNKNOWN OR OTHER
ELECTRICAL IS DASH IS CAUSING THE RADIO TO MESS UP. IT SWITCHES FROM RADIO TO USB TO CD TO AUX, WILL NOT STAY ON JUST ONE OF THEM MAKING LISTENING TO RADIO NOT POSSIBLE. THE AIR BAG LIGHT STAYS ON WITH A MESSAGE SAYING CHECK AIR BAG. THE TIRE MONITOR LIGHT STAYS ON AND DON'T KNOW WHY. ALSO THE ABS LIGHT COMES ON RANDOMLY, HAD THIS CHECKED OUT AND IT WOULDN'T GIVE THEM A CODE SO CHEVY COULDN'T FIX IT WHILE UNDER WARRANTY. THIS IS A LOT GOING AND WOULD LOVE FOR IT BE FIXED. I ALSO SEEN THAT STARTING IN 2011 THERE IS RECALLS ON THIS VEHICLE FOR ELECTRICAL NOT SURE WHY THEY WOULDN'T INCLUDE THE 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701787March 25, 2015
TRACTION CONTROL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING ON THE INTERSTATE WHEN SUDDENLY THE TRACTION STABILITY CONTROL SYSTEM LIT UP AND THE VEHICLE WOULDN'T GO PAST 35MPH. I TOOK IT TO A GMC DEALERSHIP WHO IDENTIFIED THAT THE THROTTLE POSITION SENSOR COVER NEEDED TO BE REPLACED AS WELL AS REPROGRAMMING THE ECM. THIS COULD BE HIGHLY DANGEROUS ESPECIALLY WHILE ON AN INTERSTATE TRAVELING 60-65 MPH AND THEN SUDDENLY LOSE POWER AND NOT BEING ABLE TO GO FASTER THAN 35. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671515January 10, 2015
STRUCTURE:BODY
UPON EXITING THE VEHICLE I WAS SLICED BY THE CHROME COATING PEELING AWAY FROM INNER DOOR HANDLE. FINGER WAS SLICED ABOUT 3/4" LONG AND BAD ENOUGH TO BLEED. I THEN TOOK NOTICE OF OTHER INNER DOOR HANDLES AND FOUND PASSENGER SIDE FRONT INNER DOOR HANDLE ALSO HAVING THE CHROME COATING PEELING FROM HANDLE. FURTHER RESEARCH FOUND THIS PROBLEM ON EARLIER GM MODELS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10662157December 4, 2014
STEERING, AIR BAGS, STRUCTURE
DRIVER'S SIDE DASHBOARD CRACK OVER INSTRUMENT CLUSTER. NO ACCIDENT, ORIGINAL OWNER, CRACK JUST OCCURRED AND PIECES HAVE FALLEN INTO INSTRUMENT PANEL. CRACK IS RUNNING VERTICAL FROM SEAM IN FRONT OF DRIVER'S WINDSHIELD UP TO DRIVER'S INSTRUMENT PANEL AREA WHERE STEERING WHEEL IS LOCATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659976November 21, 2014
STRUCTURE
THE DASHBOARD DEVELOPED A CRACK APPROX 8 INCHES LONG ON THE DRIVERS SIDE BEHIND STEERING COLUMN. THIS HAPPENED WHEN THE HEAT WAS TURNED ON TO DEFROST WINDOW. THIS IS DANGEROUS BECAUSE IF THE AIRBAG SHOULD DEPLOY PIECES OF THE DASH COULD BE SENT FLYING INTO THE PASSENGER COMPARTMENT AND CAUSE INJURIES. GM DOES NOT WANT TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649884October 25, 2014
AIR BAGS, STRUCTURE
THE DASHBOARD HAS SEVERE LONG CRACKS THAT RUN INTO WHERE THE AIRBAG WOULD DEPLOY. THIS IS CLEARLY A DEFECT AND 1000'S HAVE REPORTED SAME ISSUE. THE EDGES ARE VERY SHARP. THE VEHICLE IS <4 YEARS OLD AND GM WILL NOT REPLACE. CONCERN IS THE DASH COULD CUT THE AIRBAG AS IT PASSES BY THE SHARP EDGES OR SHARP EDGES COULD SEVERELY CUT DRIVER OR PASSENGER AS AIRBAG PUSHED BROKEN DASH INTO PASSENGER OR DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648945October 20, 2014
AIR BAGS, STRUCTURE
TWO LARGE CRACKS APPEARED IN MY DASH RECENTLY - NO ACCIDENT, NO SPECIAL CLEANING SOLUTION, NOTHING. ONE CRACK IS OVER THE CONTROL CONSOLE NEAR THE DRIVER SIDE AND THE OTHER IS AROUND THE PASSENGER AIRBAG. MY CONCERN IS THAT THE CRACK SURROUNDING THE PASSENGER AIRBAG COULD POSSIBLY HINDER THE AIRBAG FROM WORKING PROPERLY OR COULD POSSIBLY EJECT SHARDS OF HARD PLASTIC INTO MY PASSENGERS IF THE AIRBAG DID DEPLOY. GM SHOULD RECALL AND REPLACE ALL THESE DASHES TO PREVENT INJURY/DEATH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637241September 18, 2014
AIR BAGS, STRUCTURE
MY DASH ON MY SUBURBAN IS CRACKED AROUND THE PASSENGER AIRBAG. I FEEL THIS ISSUE IS A SAFETY HAZARD IF THE AIRBAG COMES OUT IT MAY THROW PLASTIC PIECES EVERYWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610174July 13, 2014
AIR BAGS, STEERING, ELECTRICAL SYSTEM, STRUCTURE
CRACK DASHBOARD IN THE AIRBAG CORNER, TWO DAYS AFTER ONE MORE IN THE MIDDLE THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607892July 2, 2014
AIR BAGS, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
A CRACK APPEARED IN THE DASH ON THE CORNER OF THE AIRBAG! TWO MONTHS LATER ANOTHER CRACK APPEARED OVER THE INSTRUMENT PANEL. CURRENTLY THE ENTIRE CENTER PORTION OF THE DASH IS SINKING. OUR FEAR IS THIS WILL CAUSE AN AIRBAG MALFUNCTION OR IF THE AIRBAG DOES DEPLOY, THE ENTIRE CENTER PORTION OF THE DASH WILL BE THROWN INTO OUR FACE. I CONTACTED GM AND THEY AGREED TO PAY 60% TO HAVE A NEW DASH PUT IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566587March 1, 2014
FUEL/PROPULSION SYSTEM
I WAS DRIVING ON A RURAL ROAD WHEN ALL THE DASH INFO LIGHTS WENT ON INFORMING ME I HAD REDUCED ENGINE POWER AND NEEDED TO SERVICE SELECTRAC AND THAT AND ALL MESSAGES THAT IT COULD SENT WERE SENT I HAVE IN TURN HAD THE CAR TOWED TO A CHEVY DEALERSHIP AND NOW AWAITING THE RESULTS OF WHAT IS WRONG AND HOW MUCH THIS IS GOING TO COST I HAVE JUST TURNED 50,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564582February 16, 2014
STRUCTURE, AIR BAGS
MY DASHBOARD AT MY PASSENGER AIRBAG AND AT MY GAUGE CLUSTER HAVE SEVERE CRACKS. I'M AFRAID MY PASSENGER AIRBAG WILL NOT DEPLOY AND MY GAUGES WILL FALL DEEP INSIDE THE DASH. GM IS AWARE OF THE PROBLEM, BUT WILL NOT RECALL FOR FIX. THIS IS A SERIOUS CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563224February 6, 2014
ENGINE, VEHICLE SPEED CONTROL
SERVICE LIGHTS CAME ON - STABILITRAK SERVICE NEEDED. ENGINE LIGHT CAME ON. CAR WENT INTO REDUCED POWER MODE. ENGINE STARTED TO "SPUTTER". TOOK CAR IN FOR SERVICE AT GM DEALER. THEY NEED TO REPLACE THE THROTTLE BODY AND SENSOR. THIS PROBLEM IS REPORTED ALL OVER THE INTERNET WITH GM TRUCKS AND SUV'S. OBVIOUSLY THERE IS A MANUFACTURERS DEFECT. GM IS NOT COVERING THE PROBLEM OR FIXING IT AT THEIR COST. $600.00 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503424March 18, 2013
VISIBILITY/WIPER
TL- THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE REAR DEFROST TERMINAL DETACHED FROM THE VEHICLE. IT WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE TERMINAL WAS GLUED BACK ON BUT IT DID NOT HOLD. THE TERMINAL WAS SOLDERED ON AND AGAIN IT DID NOT HOLD. THE REAR WINDOW WAS REPLACED INCLUDING A NEW REAR DEFROST SYSTEM. FIFTEEN MONTHS YEARS LATER THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER AND IT WAS GLUED BACK ON BUT IT DID NOT HOLD. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 40,052 AND THE CURRENT MILEAGE WAS 70,000. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491771January 8, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER AT 55 MPH, ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED AND ACCELERATION POWER DECREASED AND THE VEHICLE WAS UNABLE TO EXCEED 10 MPH. THE CONTACT ALSO STATED THAT A BURNING ODOR WAS EMITTED AND THE INSTRUMENT PANEL LIGHTS ILLUMINATED BUT WAS UNSURE OF WHICH LIGHT SPECIFICALLY. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE THE VEHICLE WAS SHUTDOWN AND RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED THAT THE THROTTLE SENSOR HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL PERTAINING TO A FAULTY THROTTLE POSITION SENSOR AFTER THE FAILURE OCCURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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